Employee Dispute Resolution Training Online Bundle, 5 Certificate Courses

Learn What Diversity Means

Employee Dispute Resolution Training Online Bundle, 5 Certificate Courses

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Get Diversity Training - Celebrating Diversity in the Workplace, Business Ethics for the Office, Code of Conduct: Setting the Tone for Your Workplace, Employee Dispute Resolution: Mediation through Peer Review and Encouraging Sustainability & Social Responsibility in Business in this Bundle

1. Diversity Training - Celebrating Diversity in the Workplace: Learn What Diversity Means

More than ever, a workplace is a diverse collection of people proud of who they are. This course will give you ways to lead these diverse individuals and help them work as a team.

In this course, you will learn what diversity means and what some of its related terms are. You’ll also consider how your world has changed and how stereotypes impact people. Then, you’ll learn how to use the four cornerstones of diversity and the STOP technique to encourage a diverse workplace. You will also learn how to manage for diversity and deal with discrimination issues.

2. Business Ethics for the Office: Define Your Ethical Framework

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This course will help you define your ethical framework to make solving ethical dilemmas easier.

In this course, you will learn what the terms ethics, morals, and values mean. Then, you will learn about several different ethical frameworks, including Kohlberg’s six stages, philosophical approaches, personal values, and codes of ethics. You will also learn how to avoid ethical dilemmas, make ethical decisions, handle common ethical dilemmas, and recover from mistakes.

3. Code of Conduct: Setting the Tone for Your Workplace: How to properly Conduct Yourself in the Workplace

In the work-world not everything is clear cut. When dealing with many people, they can all have many ideas about what is appropriate conduct and what isn’t. This course will take the guesswork out of appropriate conduct by showing how a code of conduct is a required tool for any workplace.

Over the duration of this Code of Conduct: Setting the Tone for Your Workplace course, you will learn the whys and whats of a workplace code of conduct. You learn why they are needed, who they apply to, how to develop and implement one, and how to train employees on it.

4. Employee Dispute Resolution: Mediation through Peer Review: Learn About The Peer Review Process

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision and whether they would have done the same thing? The peer review process offers employees just that chance.

In this course, you will learn about the peer review process, which includes a statement being filed, gathering evidence, creating the peer review panel, conducting the peer review hearing, and making a decision.

5. Encouraging Sustainability and Social Responsibility in Business: Learn Basics Of Corporate Social Responsibility

Today’s leading businesses realize that there is more to their bottom line than financial success. Thriving businesses also ensure that the people and environment in the areas that they operate benefit from their presence. Corporate social responsibility programs and sustainability practices can help build true profitability that incorporates all of these elements.

This course will introduce you to the basics of sustainability and corporate social responsibility using ISO 26000 guidelines as a framework. These principles include organizational governance and ethics, operating practices, human rights and labor practices, environmental awareness and sustainability, consumer issues, and community involvement.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Employee Dispute Resolution Training Bundle, 5 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Diversity Training - Celebrating Diversity in the Workplace Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Diversity

  • Defining the Terms
  • Considering the Impact
  • Defining Related Terms

 Session 3: How Does Diversity Affect Me?

  • Changes in My World, Part One
  • Changes in My World, Part Two
  • Self-Awareness Inventory
  • Making Connections

 Session 4: Identifying Stereotypes

  • About Stereotypes
  • Our Reactions
  • When Categories Become a Problem
  • Some Common Phrases and the Stereotype Behind Them
  • Your Experience with Stereotypes, Part One
  • Your Experience with Stereotypes, Part Two

 Session 5: Wise Words

  • Changing Times
  • Changing Our Language
  • Going a Bit Too Far!
  • Ground Rules

 Session 6: The Cornerstones of Diversity

  • About the Cornerstones
  • Knowledge
  • Understanding
  • Acceptance
  • Behavior

 Session 7: How to Discourage Diversity

  • Common Pitfalls

 Session 8: The STOP Technique

  • The Four Steps
  • Tips and Tricks
  • Making Connections, Part One
  • Making Connections, Part Two
  • Making Connections, Part Three

 Session 9: Managing for Diversity

  • What Can I Do as an Employee?
  • What Can I Do as a Manager? Part One
  • What Can I Do as a Manager? Part Two

 Session 10: Dealing with Discrimination

  • What is Discrimination?
  • As An Employee
  • As A Manager, Part One
  • As A Manager, Part Two
  • As A Manager, Part Three

 Session 11: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate In Business Ethics for the Office Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What are Ethics?

  • Defining Ethics and Morals
  • The Grey Area
  • Step One: Identifying Your Values
  • Step Two: Defining Your Values
  • Step Three: Put It All Together

 Session 3: Taking Your Moral Temperature, Part One

  • Instructions
  • Scenario One
  • Scenario Two
  • Scenario Three
  • Scenario Four

 Session 4: Why Bother with Ethics?

  • Introduction

 Session 5: Kohlberg’s Six Stages

  • The Six Stages and Three Levels
  • Level One: Pre-Conventional Morality
  • Level Two: Conventional Morality
  • Level Three: Post-Conventional Morality
  • Example
  • Different Levels for Different Situations
  • Identifying Stages: Scenario One
  • Scenario Two
  • Scenario Three

 Session 6: Some Objective Ways of Looking at the World

  • An Introduction to Philosophy
  • The Golden Rule
  • The Golden Mean
  • Utilitarianism
  • The Categorical Imperitive
  • Utopianism
  • Applying Philosophical Approaches
  • Scenario Two
  • Scenario Three
  • Scenario Four
  • Scenario Five

 Session 7: What Does Ethical Mean?

  • Merck Pharmaceuticals
  • Developing Mectizan
  • Decision Analysis
  • Perspective One: A Merck Stockholder
  • Perspective Two: A Merck Employee
  • Perspective Three: A Drug Recipient
  • Perspective Four: Philosophical

 Session 8: Avoiding Ethical Dilemmas

  • Some Easy Strategies
  • Case Studies: Scenario One
  • Scenario Two
  • Scenario Three

 Session 9: Pitfalls and Excuses

  • Introduction

 Session 10: Developing an Office Code of Ethics

  • Are You Ready?
  • Sample Codes of Ethics
  • Rotary Four-Way Test
  • Minnesota Principles
  • U.S. Bank Ethical Principles
  • Asimov’s Three Laws of Robotics
  • Making Connections, Part One
  • Making Connections, Part Two
  • Your Code of Ethics

 Session 11: 22 Keys to an Ethical Office

  • The 22 Keys
  • Pre-Assignment Review

 Session 12: Basic Decision Making Tools

  • Model Introduction
  • The Problem Solving Model
  • Model Information
  • Another Perspective
  • The First Phase
  • Perception
  • Definition
  • Analysis, Part One
  • Analysis, Part Two
  • Analysis, Part Three
  • The Second Phase
  • Brainstorming
  • Checkerboard
  • Research and Report
  • Evaluation
  • Decision Making
  • The Third Phase
  • Planning
  • Implementation
  • Solution Planning Worksheet
  • The Problem Solving Toolkit
  • Sample Criteria
  • Force Field Analysis
  • Legitimizing Problems and Positions
  • The Communication Funnel
  • Using the Funnel

 Session 13: Ethical Decision Making Tools

  • Three Types of Tools
  • Tools for Quick Decisions: Ethical Priorities
  • Tools for Quick Decisions: The Smell Test
  • Advanced Processes: The Potter Box, Part One
  • Advanced Processes: The Potter Box, Part Two
  • Advanced Processes: The Kidder Process
  • Case Study
  • Task

 Session 14: Dilemmas with Company Policy

  • Common Dilemmas
  • The Third Option
  • Providing Solutions

 Session 15: Dilemmas with Co-Workers

  • Potential Dilemmas
  • Case Studies: Scenario 1
  • Scenario Two
  • Scenario Three
  • Scenario Four

 Session 16: Dilemmas with Clients

  • Potential Dilemmas
  • Making Connections

 Session 17: Dilemmas and Supervisors

  • Dilemmas with Your Supervisor
  • Plan A
  • Plan B, Part One
  • Plan B, Part Two
  • Plan B, Part Three
  • Plan C
  • Dilemmas as a Supervisor

 Session 18: What to Do When You Make a Mistake

  • Introduction
  • The Six-Step Plan

 Session 19: Taking Your Moral Temperature, Part Two

  • Instructions
  • Scenario One
  • Scenario Two
  • Scenario Three
  • Scenario Four
  • A Look Back

 Session 20: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate In Code of Conduct: Setting the Tone for Your Workplace Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What Is It, and Why?

  • For Your Consideration, Part One
  • For Your Consideration, Part Two
  • Pre-Assignment Review

 Session 3: What to Leave In, What to Leave Out

  • What to Leave In, What to Leave Out
  • What to Include
  • What to Exclude
  • Identifying Areas of Risk, Part One
  • Identifying Areas of Risk, Part Two
  • Evaluation Methods
  • Who Writes It? Part One
  • Who Writes It? Part Two

 Session 4: What’s It All About?

  • In a Word
  • Spreading the Word
  • Training
  • Violations

 Session 5: A Random Sample

  • Sample Codes
  • Asimov’s Three Laws of Robotics
  • Code of Conduct for Members of the United States Armed Forces
  • Principles of Conduct for the International Red Cross and Red Crescent Movement and NGOs in Disaster Response Programmes
  • For Your Consideration

 Session 6: What to Do When You Make a Mistake

  • What to Do When You Make a Mistake

 Session 7: Auditing

  • Auditing
  • Auditing Techniques
  • Sample Audit Questions

 Session 8: Putting it Together

  • The Toolbox
  • Online resources
  • Making Connections
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate In Employee Dispute Resolution: Mediation through Peer Review Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: What is Peer Review?

  •     Defining Peer Review
  •     EDR and ADR
  •     Objectives of Peer Review
  •     Peer Review Roles
  •     When to Use Peer Review

Session 3: Initiating the Proces

  •     The First Three Stages
  •     The Employee’s Role
  •     The Grievance Form
  •     The Manager’s Role
  •     Obtaining Witness Statements
  •     Other Documents
  •     Making Connections
  •     Record of Disciplinary Action

Session 4: The Peer Review Panel

  •     Appointing a Facilitator
  •     The Facilitator's Responsibilities
  •     Ensuring Fairness
  •     Choosing the Panel
  •     Choosing the Panel
  •     Making Connections: Case Study One
  •     Case Study Two
  •     Case Study Three
  •     Case Study Four
  •     The Panel's Contract
  •     The Panel’s Role and Responsibilities

Session 5: Asking Questions

  •     Asking Good Questions
  •     Open Questions vs. Closed Questions
  •     Closed Questions
  •     Open Questions
  •     Overcoming Closed Questions
  •     Probing
  •     Results of Probing
  •     Probing Tools
  •     Probing Tools
  •     Probing Tools
  •     Probing Tools
  •     Pushing My Buttons
  •     Part Two

Session 6: The Peer Review Process

  •     Preparing for the Hearing
  •     Group Work
  •     Deciding the Question
  •     Making Connections
  •     The Hearing
  •     Making the Decision
  •     Questions to Ask
  •     Voting
  •     The Decision
  •     About Recommendations

Session 7: Panel Walkthrough

  •     Preparation
  •     Role One: Aaron Mayfield (Employee)
  •     Role One: Aaron Mayfield (Employee)
  •     Role Two: Jason Smith (Supervisor)
  •     Role Two: Jason Smith (Supervisor)
  •     Role Three: Lucinda Donalds (Witness)
  •     Role Three: Lucinda Donalds (Witness)
  •     Panel Presentation
  •     Decision Time

Session 8: Why Does the Process Fail?

  •     Key Factors
  •     The Importance of Transparency
  •     Key Skills

Session 9: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 5 - Certificate In Encouraging Sustainability and Social Responsibility in Business Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment: Definitions
  •     Pre-Assignment: Why Get Involved?
  •     Pre-Assignment: Making Connections

Session 2: What is Corporate Social Responsibility?

  •     A Business Case for Corporate Social Responsibility
  •     Roles and Responsibilities
  •     Business Challenges
  •     Frame Your Business Case
  •     Case Study
  •     Do You Have To Do It All At Once?
  •     Pre-Assignment Review
  •     About the ISO 26000 Standards
  •     The International Organization for Standardization (ISO)
  •     Making Connections

Session 3: Creating a Corporate Social Responsibility Program

  •     Setting Up the Project Vision
  •     Creating the Project Plan
  •     Engaging Stakeholders and Employees
  •     Objective Statements
  •     Implementation Tips
  •     Making Connections
  •     Measuring, Reporting, and Revising
  •     Making Connections

Session 4: Corporate Social Responsibility Principles

  •     Due Diligence
  •     Case Studies
  •     Making Connections
  •     Protecting Human Rights
  •     Human Rights Challenges
  •     Organizational Governance and Ethics
  •     ISO 26000 Principles
  •     Making Connections
  •     Operating Practices
  •     Political Considerations
  •     Human Rights and Labor Practices
  •     Making Connections

Session 5: Environmental Awareness and Sustainability

  •     Creating Community
  •     Making Connections
  •     Consumer Issues
  •     Community Involvement
  •     Making Connections
  •     Review the List
  •     Project Plan

Session 6: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get Diversity Training - Celebrating Diversity in the Workplace, Business Ethics for the Office, Code of Conduct: Setting the Tone for Your Workplace, Employee Dispute Resolution: Mediation through Peer Review and Encouraging Sustainability & Social Responsibility in Business in this Bundle

1. Diversity Training - Celebrating Diversity in the Workplace: Learn What Diversity Means

More than ever, a workplace is a diverse collection of people proud of who they are. This course will give you ways to lead these diverse individuals and help them work as a team.

In this course, you will learn what diversity means and what some of its related terms are. You’ll also consider how your world has changed and how stereotypes impact people. Then, you’ll learn how to use the four cornerstones of diversity and the STOP technique to encourage a diverse workplace. You will also learn how to manage for diversity and deal with discrimination issues.

2. Business Ethics for the Office: Define Your Ethical Framework

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This course will help you define your ethical framework to make solving ethical dilemmas easier.

In this course, you will learn what the terms ethics, morals, and values mean. Then, you will learn about several different ethical frameworks, including Kohlberg’s six stages, philosophical approaches, personal values, and codes of ethics. You will also learn how to avoid ethical dilemmas, make ethical decisions, handle common ethical dilemmas, and recover from mistakes.

3. Code of Conduct: Setting the Tone for Your Workplace: How to properly Conduct Yourself in the Workplace

In the work-world not everything is clear cut. When dealing with many people, they can all have many ideas about what is appropriate conduct and what isn’t. This course will take the guesswork out of appropriate conduct by showing how a code of conduct is a required tool for any workplace.

Over the duration of this Code of Conduct: Setting the Tone for Your Workplace course, you will learn the whys and whats of a workplace code of conduct. You learn why they are needed, who they apply to, how to develop and implement one, and how to train employees on it.

4. Employee Dispute Resolution: Mediation through Peer Review: Learn About The Peer Review Process

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision and whether they would have done the same thing? The peer review process offers employees just that chance.

In this course, you will learn about the peer review process, which includes a statement being filed, gathering evidence, creating the peer review panel, conducting the peer review hearing, and making a decision.

5. Encouraging Sustainability and Social Responsibility in Business: Learn Basics Of Corporate Social Responsibility

Today’s leading businesses realize that there is more to their bottom line than financial success. Thriving businesses also ensure that the people and environment in the areas that they operate benefit from their presence. Corporate social responsibility programs and sustainability practices can help build true profitability that incorporates all of these elements.

This course will introduce you to the basics of sustainability and corporate social responsibility using ISO 26000 guidelines as a framework. These principles include organizational governance and ethics, operating practices, human rights and labor practices, environmental awareness and sustainability, consumer issues, and community involvement.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Employee Dispute Resolution Training Bundle, 5 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Diversity Training - Celebrating Diversity in the Workplace Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Diversity

  • Defining the Terms
  • Considering the Impact
  • Defining Related Terms

 Session 3: How Does Diversity Affect Me?

  • Changes in My World, Part One
  • Changes in My World, Part Two
  • Self-Awareness Inventory
  • Making Connections

 Session 4: Identifying Stereotypes

  • About Stereotypes
  • Our Reactions
  • When Categories Become a Problem
  • Some Common Phrases and the Stereotype Behind Them
  • Your Experience with Stereotypes, Part One
  • Your Experience with Stereotypes, Part Two

 Session 5: Wise Words

  • Changing Times
  • Changing Our Language
  • Going a Bit Too Far!
  • Ground Rules

 Session 6: The Cornerstones of Diversity

  • About the Cornerstones
  • Knowledge
  • Understanding
  • Acceptance
  • Behavior

 Session 7: How to Discourage Diversity

  • Common Pitfalls

 Session 8: The STOP Technique

  • The Four Steps
  • Tips and Tricks
  • Making Connections, Part One
  • Making Connections, Part Two
  • Making Connections, Part Three

 Session 9: Managing for Diversity

  • What Can I Do as an Employee?
  • What Can I Do as a Manager? Part One
  • What Can I Do as a Manager? Part Two

 Session 10: Dealing with Discrimination

  • What is Discrimination?
  • As An Employee
  • As A Manager, Part One
  • As A Manager, Part Two
  • As A Manager, Part Three

 Session 11: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate In Business Ethics for the Office Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What are Ethics?

  • Defining Ethics and Morals
  • The Grey Area
  • Step One: Identifying Your Values
  • Step Two: Defining Your Values
  • Step Three: Put It All Together

 Session 3: Taking Your Moral Temperature, Part One

  • Instructions
  • Scenario One
  • Scenario Two
  • Scenario Three
  • Scenario Four

 Session 4: Why Bother with Ethics?

  • Introduction

 Session 5: Kohlberg’s Six Stages

  • The Six Stages and Three Levels
  • Level One: Pre-Conventional Morality
  • Level Two: Conventional Morality
  • Level Three: Post-Conventional Morality
  • Example
  • Different Levels for Different Situations
  • Identifying Stages: Scenario One
  • Scenario Two
  • Scenario Three

 Session 6: Some Objective Ways of Looking at the World

  • An Introduction to Philosophy
  • The Golden Rule
  • The Golden Mean
  • Utilitarianism
  • The Categorical Imperitive
  • Utopianism
  • Applying Philosophical Approaches
  • Scenario Two
  • Scenario Three
  • Scenario Four
  • Scenario Five

 Session 7: What Does Ethical Mean?

  • Merck Pharmaceuticals
  • Developing Mectizan
  • Decision Analysis
  • Perspective One: A Merck Stockholder
  • Perspective Two: A Merck Employee
  • Perspective Three: A Drug Recipient
  • Perspective Four: Philosophical

 Session 8: Avoiding Ethical Dilemmas

  • Some Easy Strategies
  • Case Studies: Scenario One
  • Scenario Two
  • Scenario Three

 Session 9: Pitfalls and Excuses

  • Introduction

 Session 10: Developing an Office Code of Ethics

  • Are You Ready?
  • Sample Codes of Ethics
  • Rotary Four-Way Test
  • Minnesota Principles
  • U.S. Bank Ethical Principles
  • Asimov’s Three Laws of Robotics
  • Making Connections, Part One
  • Making Connections, Part Two
  • Your Code of Ethics

 Session 11: 22 Keys to an Ethical Office

  • The 22 Keys
  • Pre-Assignment Review

 Session 12: Basic Decision Making Tools

  • Model Introduction
  • The Problem Solving Model
  • Model Information
  • Another Perspective
  • The First Phase
  • Perception
  • Definition
  • Analysis, Part One
  • Analysis, Part Two
  • Analysis, Part Three
  • The Second Phase
  • Brainstorming
  • Checkerboard
  • Research and Report
  • Evaluation
  • Decision Making
  • The Third Phase
  • Planning
  • Implementation
  • Solution Planning Worksheet
  • The Problem Solving Toolkit
  • Sample Criteria
  • Force Field Analysis
  • Legitimizing Problems and Positions
  • The Communication Funnel
  • Using the Funnel

 Session 13: Ethical Decision Making Tools

  • Three Types of Tools
  • Tools for Quick Decisions: Ethical Priorities
  • Tools for Quick Decisions: The Smell Test
  • Advanced Processes: The Potter Box, Part One
  • Advanced Processes: The Potter Box, Part Two
  • Advanced Processes: The Kidder Process
  • Case Study
  • Task

 Session 14: Dilemmas with Company Policy

  • Common Dilemmas
  • The Third Option
  • Providing Solutions

 Session 15: Dilemmas with Co-Workers

  • Potential Dilemmas
  • Case Studies: Scenario 1
  • Scenario Two
  • Scenario Three
  • Scenario Four

 Session 16: Dilemmas with Clients

  • Potential Dilemmas
  • Making Connections

 Session 17: Dilemmas and Supervisors

  • Dilemmas with Your Supervisor
  • Plan A
  • Plan B, Part One
  • Plan B, Part Two
  • Plan B, Part Three
  • Plan C
  • Dilemmas as a Supervisor

 Session 18: What to Do When You Make a Mistake

  • Introduction
  • The Six-Step Plan

 Session 19: Taking Your Moral Temperature, Part Two

  • Instructions
  • Scenario One
  • Scenario Two
  • Scenario Three
  • Scenario Four
  • A Look Back

 Session 20: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate In Code of Conduct: Setting the Tone for Your Workplace Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What Is It, and Why?

  • For Your Consideration, Part One
  • For Your Consideration, Part Two
  • Pre-Assignment Review

 Session 3: What to Leave In, What to Leave Out

  • What to Leave In, What to Leave Out
  • What to Include
  • What to Exclude
  • Identifying Areas of Risk, Part One
  • Identifying Areas of Risk, Part Two
  • Evaluation Methods
  • Who Writes It? Part One
  • Who Writes It? Part Two

 Session 4: What’s It All About?

  • In a Word
  • Spreading the Word
  • Training
  • Violations

 Session 5: A Random Sample

  • Sample Codes
  • Asimov’s Three Laws of Robotics
  • Code of Conduct for Members of the United States Armed Forces
  • Principles of Conduct for the International Red Cross and Red Crescent Movement and NGOs in Disaster Response Programmes
  • For Your Consideration

 Session 6: What to Do When You Make a Mistake

  • What to Do When You Make a Mistake

 Session 7: Auditing

  • Auditing
  • Auditing Techniques
  • Sample Audit Questions

 Session 8: Putting it Together

  • The Toolbox
  • Online resources
  • Making Connections
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate In Employee Dispute Resolution: Mediation through Peer Review Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: What is Peer Review?

  •     Defining Peer Review
  •     EDR and ADR
  •     Objectives of Peer Review
  •     Peer Review Roles
  •     When to Use Peer Review

Session 3: Initiating the Proces

  •     The First Three Stages
  •     The Employee’s Role
  •     The Grievance Form
  •     The Manager’s Role
  •     Obtaining Witness Statements
  •     Other Documents
  •     Making Connections
  •     Record of Disciplinary Action

Session 4: The Peer Review Panel

  •     Appointing a Facilitator
  •     The Facilitator's Responsibilities
  •     Ensuring Fairness
  •     Choosing the Panel
  •     Choosing the Panel
  •     Making Connections: Case Study One
  •     Case Study Two
  •     Case Study Three
  •     Case Study Four
  •     The Panel's Contract
  •     The Panel’s Role and Responsibilities

Session 5: Asking Questions

  •     Asking Good Questions
  •     Open Questions vs. Closed Questions
  •     Closed Questions
  •     Open Questions
  •     Overcoming Closed Questions
  •     Probing
  •     Results of Probing
  •     Probing Tools
  •     Probing Tools
  •     Probing Tools
  •     Probing Tools
  •     Pushing My Buttons
  •     Part Two

Session 6: The Peer Review Process

  •     Preparing for the Hearing
  •     Group Work
  •     Deciding the Question
  •     Making Connections
  •     The Hearing
  •     Making the Decision
  •     Questions to Ask
  •     Voting
  •     The Decision
  •     About Recommendations

Session 7: Panel Walkthrough

  •     Preparation
  •     Role One: Aaron Mayfield (Employee)
  •     Role One: Aaron Mayfield (Employee)
  •     Role Two: Jason Smith (Supervisor)
  •     Role Two: Jason Smith (Supervisor)
  •     Role Three: Lucinda Donalds (Witness)
  •     Role Three: Lucinda Donalds (Witness)
  •     Panel Presentation
  •     Decision Time

Session 8: Why Does the Process Fail?

  •     Key Factors
  •     The Importance of Transparency
  •     Key Skills

Session 9: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 5 - Certificate In Encouraging Sustainability and Social Responsibility in Business Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment: Definitions
  •     Pre-Assignment: Why Get Involved?
  •     Pre-Assignment: Making Connections

Session 2: What is Corporate Social Responsibility?

  •     A Business Case for Corporate Social Responsibility
  •     Roles and Responsibilities
  •     Business Challenges
  •     Frame Your Business Case
  •     Case Study
  •     Do You Have To Do It All At Once?
  •     Pre-Assignment Review
  •     About the ISO 26000 Standards
  •     The International Organization for Standardization (ISO)
  •     Making Connections

Session 3: Creating a Corporate Social Responsibility Program

  •     Setting Up the Project Vision
  •     Creating the Project Plan
  •     Engaging Stakeholders and Employees
  •     Objective Statements
  •     Implementation Tips
  •     Making Connections
  •     Measuring, Reporting, and Revising
  •     Making Connections

Session 4: Corporate Social Responsibility Principles

  •     Due Diligence
  •     Case Studies
  •     Making Connections
  •     Protecting Human Rights
  •     Human Rights Challenges
  •     Organizational Governance and Ethics
  •     ISO 26000 Principles
  •     Making Connections
  •     Operating Practices
  •     Political Considerations
  •     Human Rights and Labor Practices
  •     Making Connections

Session 5: Environmental Awareness and Sustainability

  •     Creating Community
  •     Making Connections
  •     Consumer Issues
  •     Community Involvement
  •     Making Connections
  •     Review the List
  •     Project Plan

Session 6: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Delivery Method Online
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Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
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Features:
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Course Summary

Course ID No.: 002EDRTBVS
Delivery Mode: Online
Course Access: Unlimited Lifetime
Time required: Study at your own pace
Course Duration: 30-48 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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