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About This Course
What you will learn - Learn How to Operate Logistics Functions
  • Strategy and the Production Plan
  • Master Production Scheduling
  • Material Requirements Planning
  • Capacity Planning
  • Production Activity Control
  • Contributions of Purchasing
  • Supplier Sourcing
  • Elements of the Purchasing Cycle
Get BIG Savings with our Distribution and Logistics Management Online Bundle, 5 Certificate Courses!
  1.  Distribution and Logistics Management
  2. Supply Chain Management Fundamentals
  3. Purchasing Fundamentals
  4. Managing Customer Service
  5. Manufacturing Applications
1. Distribution and Logistics Management: Learn How to Operate Logistics Functions

Distribution and logistics management is a critical company function. Professionals in this field play a key role in fulfilling customer demands, ordering and managing inventory, controlling inbound and outbound shipments, reducing costs, saving time, and meeting company objectives.

This Certificate in Distribution and Logistics Management Online Course will not only show you how to create and operate a logistics function, but it will also show you how to achieve success through a combination of strategies and tactics. 

All elements of distribution and logistics management will be covered, including physical distribution, warehouse selection, material handling, packaging, order fulfillment, customer service, inventory management, receiving, production stores, and returned goods.

The course will also address key technology issues such as enterprise resource planning (ERP), bar coding, electronic data interchange (EDI), electronic commerce (e-commerce), and distribution resource planning (DRP).

2. Supply Chain Management Fundamentals: This Course Will Help You Prepare for Internationally Recognized Supply Chain Management

This Certificate in Supply Chain Management Fundamentals Online Course will help you succeed in the supply chain management field. You will learn which actions to take when confronted by almost any situation. You'll understand how to represent top management's interests on the shop floor, and you'll know how to translate such initiatives as strategic planning, sales and operations planning, and new product introduction into achievable, operational plans. 

You'll understand all the necessary elements to fulfill the requirements of a formal supply chain cycle beginning with developing long-range production, sales, and capacity plans and ending with planning, implementing, and controlling daily manufacturing schedules. You'll master the fundamentals of supply chain management, including customer demand forecasting, master production scheduling (MPS), material requirements planning (MRP), capacity planning, and production activity control (PAC).

3. Purchasing Fundamentals: This Course Will Help You to Maintain Effective Purchasing Management

In this six-week Certificate in Purchasing Fundamentals Online Course, you will learn how to define internal customer needs, generate purchase requisitions and purchase orders, expedite, trace and receive supplier deliveries, maintain effective purchasing records and create and manage various purchasing budgets. I will help you learn about business law, contracts, leasing, Six Sigma and total quality management (TQM). You will learn how to recruit, select and evaluate purchasing personnel, and learn the importance of business ethics.

4. Managing Customer Service: Learn How to Communicate more Clearly and Effectively with the Customers

You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? We'll take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, learn how to communicate, resolve complaints, and foster winning traits in each of your reps, all in six easy weeks with this Certificate in Managing Customer Service Online Course.

5. Manufacturing Applications: Learn Different Concepts of Manufacturing Applications

In this six-week online Certificate in Manufacturing Applications Online Course, you will learn how successful organizations effectively use master production scheduling (MPS), production activity control (PAC), material requirements planning (MRP), and inventory management. You'll also discover how the application of Six Sigma, and statistical process control (SPC) increase customer satisfaction, and you'll learn about the elements of a logistics system, including warehousing and receiving.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Unlimited lifetime access to course materials
  3. Study as many courses as you want
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time

Course Delivery

Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Administration

Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.

This Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.

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Units of Study

Distribution and Logistics Management   5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Distribution and Logistics Management Online Course

Overview of Logistics

Your success in the logistics field depends on planning and facilitating movement of the right things, at the right time, at the right place, and at the right cost. In our first lesson, we'll discuss the nature of logistics, review its history, and examine how it's currently used. You'll learn about the importance of logistics and discover the role of supply chain management.

Logistics System Elements I

Today we'll start with a whirlwind tour through the various elements of a logistics system, examining how each element contributes to its overall success. Then we'll look more closely at two of the major elements: warehousing choices and physical distribution. We'll talk about planning, setting up, and operating a warehouse. We'll explore the scope and function of physical distribution, and finally, we'll study carrier transportation modes and methods.

Logistics System Elements II

Today's lesson will broaden your horizons regarding material handling, packaging, order entry, and customer service (order fulfillment). You'll learn about the different material handling options and discover several dimensions of packaging. You'll also see how the order fulfillment cycle can benefit your organization and determine how to calculate the order fill and line item fill methods.

Logistics System Elements III

Receiving starts the ball rolling for logistics activities. After all, you can't do much until you receive raw materials, equipment, and supplies. Today we'll discuss receiving, production stores, and ways to address inbound delivery problems. You'll learn the specific steps of the receiving function, and see that there are two types of production stores arrangements—the closed and open system. You'll also discover different ways to store materials and find out the difference between expediting and tracing. Finally, you'll obtain a few strategies to bring lost shipments in on time.

Inventory Management

As a logistics practitioner, you're responsible for controlling inventories. To help you do this effectively, today's lesson will cover two key techniques: the ABC classification and the economic order quantity (EOQ) formula. ABC helps you classify inventories based on their characteristics. The EOQ formula balances the cost of obtaining with the cost of keeping inventory. You'll also find out how to set and manage an inventory budget so you come in at or under budget.

Freight Documents and Returns

Logistics systems move products, material, and equipment in and out of organizations. So, it's important to maintain documentation that reflects the pattern of movement and also designates ownership. Doing so will allow you to effectively manage customer returns. You'll learn how to do this today. We'll also talk about the customer return process and study basic transportation documents, including the bill of lading and the freight bill.

Computer Technology

Once upon a time, people had to take, fill, ship, and bill orders without the use of computer technology. But today, it's hard to remember a time when computers weren't used in logistics. We'll start this lesson with an overview of how computers and technology are used. We'll also address specific forms of information technology, including electronic data interchange (EDI), electronic commerce (e-commerce), bar coding, and enterprise resource planning (ERP).

Deregulation and Freight Rates

The regulatory reform that took place in the logistics field during the late 1970s brought about great change. Revisions in laws and regulations opened the doors for new opportunities. Today we'll explore the events connected with these changes. We'll also examine how shipping rates are set and used, and finish up by looking at public warehouses and evaluating the pros and cons of outsourcing warehousing activities.

Personnel Management

Today we'll focus on the managerial pieces of logistics. We'll start with planning because just about everything you do should begin with a plan. Then we'll move on to the counterpart of planning: control. We'll consider the purpose of organization and then discuss motivation and leadership. You'll learn how to effectively delegate so your requests are completed on time and with the desired performance.

Distribution Facility Selection

Selecting the right location for distribution facilities is one of the most critical decisions logistics professionals make. It involves huge expenditures of money that you make in a context filled with volatile events. Today you'll learn about the benefits of forecasting, long-range planning, capacity planning, and facility selection. We'll cover factors you need to consider for a general and a specific location and how to evaluate them. You'll also discover how distribution resource planning (DRP) can effectively synchronize demand and supply.

Project Management

Logistics personnel have frequent opportunities to work on projects, ranging from improving ongoing operations to opening a new distribution center. Today we'll discuss the need for project management. We'll differentiate projects from programs and tasks, explore the temporary and unique aspects of projects, and look at how critical scope definition is to a project's success. Finally, we'll examine the phases of the project life cycle and critique elements of project management that will help you position your project for success. 

Performance Measurements

Joseph Juran, noted quality expert, said, "If you don't measure it, you don't manage it." The flip side is, if you do measure it, you manage it, and that means you can improve it. So in our final lesson, we'll examine performance measurements—a way to keep track of progress. We'll start off by looking at human nature and performance measurements. Then we'll consider what makes a performance measurement effective. We'll finish up by discussing traditional and progressive measurements of performance.

Course 2 - Certificate in Supply Chain Management Fundamentals Online Course

Certifications and Systems

In this lesson, we'll discuss professional certification and get acquainted with APICS, the professional society for supply change management (SCM) practitioners. You'll find out about the concept of an operating system and the use of a supply chain. You'll also learn about Material Resources Planning (MRPII) and the role that it plays in an organization.

Sales and Operations Planning

MRPII creates a logical structure for information, activities, and material to flow. While beneficial, MRPII represents only half of what an organization needs to succeed. Today, you'll see the other half of the picture—Sales and Operations Planning (S&OP). It's a dynamic process that can make your company a world-class organization. You'll learn how to successfully use S&OP, identify key focus areas, and appreciate the benefits of following the S&OP cycle.

An Overview of Forecasting

In this lesson, we'll examine forecasting—defined as a prediction based on scientific observation. We'll explore the history and nature of forecasting, and discuss customer demand. You'll learn how to set forecasting objectives and create a process to develop and update weekly or monthly forecasts.

Forecasting Techniques

Today, we'll examine the components of demand: averages, linear trend, seasonality, and cyclical, irregular, and random factors. We'll cover many qualitative forecasting techniques, including the Delphi method, panel consensus, and historical analogy. You'll learn about quantitative forecasting by working on problems involving time series (simple and weighted moving average and exponential smoothing) and associative methods (linear regression and multiple regression analysis). You'll start to get a sense of which forecasting methods to use for which situations.

Advanced Forecasting Topics

In this lesson, we'll conclude our discussion of forecasting. You'll find out about macroforecasting and two forecasting techniques that really fit in the quantitative or qualitative categories: focus forecasting and pyramid forecasting. You'll discover how to develop forecasts for new products, and learn how to use techniques to effectively control your forecasts before they get too far off track.

Strategy and the Production Plan

All manufacturing operations have strategies, which are represented by a business plan and a production plan. A sound business plan identifies processing methods (technology and equipment), manufacturing facilities, human resource needs, material requirements, distribution methods, and warehouse locations. A production plan defines how products will be made available so that marketing can satisfy customer demands and the company can make a profit. Today, you'll learn all about manufacturing strategy. We'll look at the elements of the production plan as essential requirements to support the other elements in an MRPII system.

Master Production Scheduling

The topic of today's lesson is the master production schedule (MPS). An MPS breaks down the production plan in greater detail. To manage your MPS effectively, you'll need a master scheduler. We're going to look out how the master scheduler converts the production schedule to an MPS, applies a final assembly schedule, and uses available-to-promise (ATP) to satisfy customer orders. You'll learn how critical it is to measure and control your MPS and methods to keep it moving in the right direction.

Material Requirements Planning

The process called material requirements planning (MRP) is one of the great inventions of the 20th century. Today, you'll discover how MRP can help your company. You'll learn about the basics—dependent demand, bills of materials, and inventory records—and study the various reports and schedules. You'll also find out how to lot-size MRP orders and what it takes to implement MRP.

Capacity Planning

To succeed with capacity planning, you must manage the present and the future. You need to balance flexibility (being able to meet new and diverse needs in different ways) with capability (doing what you must do now). In this lesson, you'll learn about the goals and requirements to effectively manage capacity. You'll also discover how to use strategic capacity management, rough-cut capacity planning (RCCP), and capacity requirements planning (CRP) to define, plan, measure, and control output.

Production Activity Control, Part 1

Starting today, (and continuing for the remaining three lessons), we'll be discussing production activity control (PAC). PAC is vital because it activates all of your plans, including the MPS, MRP, and your capacity plan. We're going to look at the PAC cycle and its requirements and benefits. You'll learn how to apply backward and forward scheduling, manage bottlenecks, and optimize set up management. Then we'll cover linear programming as a way to schedule products when you face supply and demand constraints.

Production Activity Control, Part 2

Today, we'll examine another method with an acronym: production scheduling and control (PSC). PSC is the part of PAC that carries out all of your planning, going all the way back to the business plan. By the time you finish this lesson, you'll know how to develop and use a Gantt chart, understand basic scheduling principles, and know how to overcome production schedule challenges. You'll also learn how to use priority rules to sequence work orders, use shop loading, and manage work orders.

Production Activity Control, Part 3

In this final lesson, you'll learn all about lead-time. We'll identify its components and discuss how you can successfully control it. Then we'll conclude the course by studying operation overlapping as a way to improve production and keep materials flowing smoothly

Course 3 - Certificate in Purchasing Fundamentals Online Course

Contributions of Purchasing

In this first lesson, you'll learn about the various types of professional purchasing certification, including those offered by the Institute for Supply Management (ISM) and the National Institute of Government Purchasing (NIGP). We'll explore the breadth of the purchasing body of knowledge and identify several areas where purchasing provides value to organizations. You'll also discover the significance of buying on a total cost basis and learn how savings you generate for purchased materials and services improve your company's bottom-line profitability.

Organizational Strategy and Purchasing Response

Today, you'll learn how to set a vision and mission statement, and how to develop objectives and strategies. We'll also discuss the mechanics of creating purchase requisitions and purchase orders and how to use them effectively. We'll finish up by exploring different conditions that benefit from negotiation and the steps and techniques that contribute to a successful outcome.

Elements of the Purchasing Cycle

All organizations use a purchasing cycle to manage buying activities. To help you effectively manage purchasing activities, this lesson presents a seven step-cycle that begins with need recognition and ends with receipt of delivery. We'll discuss the first five steps in depth, and see how specifications, branding, and samples are three common methods for defining user needs. You'll also learn about four different forms of competition (monopoly, oligopoly, full competition, and perfect competition) and see how competition affects prices.

The Purchasing Cycle ( Conclusion ); Make or Buy Analysis; Leasing

In this lesson, we'll conclude our exploration of the purchasing cycle by discussing steps six and seven (perform follow-up and receive the delivery). Then we'll examine expediting, follow-up, and tracing as methods to enhance on-time deliveries. You'll also learn how purchasing supports the receiving function and discover the underlying concepts of make or buy and leasing.

Supplier Sourcing

As a purchasing professional, you depend on your suppliers. After all, without capable suppliers, it would be very difficult (if not impossible) to meet your organization's needs. So today we'll discuss the importance of proper source selection, and how to prepare a prospective supplier list. You'll find out how to evaluate each supplier-sourcing element and determine when to conduct a supplier visit.

Green Buying; Purchasing Records; Competitive Bidding

Green buying is an extremely important organizational concept. Firms that use it successfully achieve internal objectives and also satisfy societal goals. In this lesson, we'll discuss the purpose of green buying and review its 3Rs (reduce, reuse, and recycle). To help you locate historical information when you need it, we'll investigate the various types of purchasing records and discuss electronic record keeping and reporting. You'll also learn all about competitive bidding and understand how to use a request for quotation (RFQ) or a request for proposal (RFP).

Business Law, Contracts, and Legal Forms of the Organization

In today's lesson, we'll discuss important legal matters that purchasing professionals encounter daily. We'll begin by looking at business law and then move on to talk about contracts. You'll learn about the principal-agency relationship and the four major forms of organization (sole proprietorships, general partnerships, limited partnerships, and corporations).

Six Sigma and Total Quality Management; ERP/MRP II

Suppliers rely on manufacturing and quality systems. Purchasing professionals need to know about these systems because their use (successful or unsuccessful) highly influences suppliers' abilities to fill your purchase orders on-time, with quality, and at a desirable price. Today, we'll look at Six Sigma and Total Quality Management (TQM), and identify how these philosophies and methodologies benefit organizations. You'll learn about the elements of a supply chain, Manufacturing Resource Planning (MRP II), and Enterprise Resource Planning (ERP).

Introduction to Budgeting

Purchasing, as a major organizational function, is involved with a number of different types of budgets. These budgets include the purchasing department administration budget (also known as an expense budget), the production materials budget, and the maintenance, repair, and operating (MRO) budget. To use budgets wisely, you need to know how they work, what they are supposed to accomplish, and how they are constructed. In this lesson, you'll discover the primary purposes, advantages, and disadvantages of budgets. We'll cover how to select a budget period, review variable budgets, and understand budget variances.

Capital Budgeting

For many organizations, capital expenditures represent the largest disbursement of funds. And purchasing practitioners play a number of roles in capital budgeting including assisting with requests for capital expenditures, serving on capital budget evaluation committees, and leading teams to acquire capital assets. Today's lesson will help you effectively participate in these activities. You'll learn the definition of capital budgeting, understand the initiation process for capital request proposals, and examine different justification methods for project proposals.

Supplier Partnerships; Ethics and Organization Politics

A supplier partnership is a fairly recent type of arrangement. It characterizes a progressive way for sellers and buyers to work together. Supplier partnerships require an extensive amount of preparation and commitment, but the payoff is substantial for firms that succeed. Today, we'll discuss the prerequisites and elements of a supplier partnership. We'll also explore ethics and organizational politics and study their effects on purchasing practitioners.

Recruiting, Training, and Evaluating Purchasing Personnel

In our final lesson, you'll discover how to recruit, select, and evaluate purchasing personnel. Then you'll learn how to implement a performance planning process, including administering performance reviews. And finally, you'll find out why so many people dislike giving performance reviews and get tips on how to make your reviews more meaningful

Course 4 - Certificate in Managing Customer Service Online Course

Winning Customer Service

Do you know what winning customer service looks like? If you're like most of us, you know it when you see it, but you may not be able to replicate it easily within your organization. Well, that will soon change as you learn what it takes to provide the best service the first time.

Customers Revealed

Customers are complex and multidimensional. But the success of your organization depends on how well you understand what customers want and meet their needs. So let's get to work finding out who your customers are and how you can serve them best.

Customer Expectations

If you've ever handled a customer complaint, you know how expectations play a large role in ultimate customer satisfaction. Learn what motivates customers and the best way to appeal to them the right way, the first time.

Customer Service: Why Do I?

A lot of organizations still have the so what mentality when it comes to superb customer service. But you won't be one of them, will you? There are a lot of benefits to ramping up your customer service, the least of which is making your current customers happy. Discover the secrets today.

The Decline (and Revival) of Customer Service

If you're like a lot of people, you've probably noticed that in some places, on some days, customer service seems to be a laughable misnomer. Ironically, the better our service, the greater our collective expectations for high quality follow-through and innovation. Learn about the decline and revival of customer service and see what you can do to capitalize on consumer expectations.

Moving Forward With The Four P's

Customers are happy when they get the right combination of product, price, and information. When you make the product available at the right time and place, you have a winning marketing mix—also known as the 4P's (product, price, place, and promotion). Today, you'll see how you can help your organization grow by harnessing the power of the P.

Traits of Outstanding Customer Reps

You may know already which of your reps are top performers, and which of them are lackluster. But do you know how to cultivate the best qualities in every rep on your team? You will after reading this lesson! Unlock the secrets to dangerously efficient and friendly customer service today.

Measuring Customer Service

It's great to know how to cultivate better service and how to pick the right team members, but it's also important to know how you measure the customer service you already provide every day. Join us for a simplified, user-friendly tour of the measurements and math behind your customer service counter.

Customer Service Communication

Your success in satisfying customers largely depends on the level of your communication skills. So in this lesson, we'll discuss the importance of clear and direct communication. Plus, you'll find out how to solve communication problems, especially the ones that happen all the time when you're doing business over the phone.

Helping Upset Customers

Today, you'll learn how to revive a troubled customer service program, deal with upset customers, and use technology to simplify your job duties. We'll also go over the steps to take when you face a difficult customer and review the use of call centers, e-mail, and the Internet.

Motivating Your Team Part I

Your team of customer service personnel could probably stand a little more training and a lot more encouragement. Luckily, you'll soon know how to take your employees to the next level with motivation strategies that really work.

Motivating Your Team Part II

As we close our course, it's important to reflect once again on how vital our customer service reps are to the company. Learn the best ways to reward and motivate them to treat their jobs as careers, and their customers as friends. As we all know, you only have one chance to make a first impression, and you don't want to waste it being busy or rude!

Course 5 - Certificate in Manufacturing Applications Online Course

Manufacturing Strategy

We'll begin our first lesson by exploring the essential area of manufacturing strategy. We'll consider a firm as a system, look at a few key strategic terms, and talk about market analysis. Then, we'll review the background of manufacturing strategy and discuss its foundation. And finally, we'll finish up by identifying what's involved in developing and implementing a manufacturing strategy and investigating strategic choices.

Demand Forecasting

If there's one area that's caused problems for manufacturers over the years, it's forecasting. Today, we'll start with the characteristics of forecasting and see how you can use a qualitative, quantitative, or a hybrid approach that follows certain types of rules. Then, we'll discuss the requirements for developing and implementing a sound forecast, exploring how to forecast new products. We'll finish by examining various ways to control your forecasts.

Planning

Now that you have a good understanding of manufacturing strategy and demand forecasting, you need to perform manufacturing planning. Planning is a pervasive activity. It gives rise to just about everything. Today we'll talk about how planning and control work together, discuss the nature of manufacturing planning, and explore a few planning techniques, including Gantt charts and the network diagram scheduling method.

Purchasing

Purchasing employees contribute greatly to the success of manufacturing organizations. Every dollar saved by purchasing equals a dollar of profit. It's too bad that many firms don't realize the value of purchasing. They view it as a clerical function—simply a matter of sending purchase orders to suppliers. In this lesson, we'll take a whirlwind tour through the world of purchasing. We'll briefly discuss the Institute for Supply Management (ISM), look at the way for purchasing to be proactive instead of reactive, and explore the seven steps of the purchasing cycle.

Lean Manufacturing

Today, we'll discuss lean manufacturing. This topic has an interesting history. It originally came from Henry Ford's operations in the United States in the early 1900s. Japanese industry popularized it in the 1970s, and it was later introduced in the Western world as just-in-time (JIT) during the early 1980s. By the early 1990s, the terms lean production or lean manufacturing began to appear. Few firms use the JIT label these days. So, lean manufacturing it is. We'll discuss its benefits and the various elements of it, starting with good housekeeping (5S) and concluding with quality at the source. After that, we'll close with a discussion on how to implement lean manufacturing.

Production and Inventory Control

Someone once called production and inventory control (P & IC) "organized foresight plus corrective hindsight." It begins with receipt of a sales order and ends with delivery to the customer. It requires knowledge of what should happen and what did happen. For many years, P & IC personnel have played a valuable role in completing manufacturing schedules and satisfying customers. So, today, we'll examine the primary duties of P & IC: master production scheduling, shop floor scheduling, production activity control, material requirements planning, and inventory management.

Capacity Planning

Of all the concepts we've discussed so far, none is more important than capacity. After all, if you don't have sufficient capacity, you won't manufacture much! In this lesson, we'll start out with an overview of capacity and define a few terms, including design and effective capacity, and actual output. We'll explore how rough-cut capacity planning and capacity requirements planning (CRP) help measure available capacity. Then, we'll move on and examine a few capacity-use strategies as they relate to customer demand, technology, and other variables. And we'll finish up by discussing three essential tools to help with capacity management: break-even analysis, decision trees, and decision theory.

Manufacturing Engineering

Today, we'll begin our three-part discussion on how engineering and manufacturing work together. Manufacturing engineering brings a certain level of sophistication to a production environment. We'll take a tour through the manufacturing engineering function, starting with its history, its relationship with other departments, and its major functions. Then, we'll explore the essential activity of process planning and review the various elements. We'll also examine key manufacturing engineering focus areas including computer-aided process planning (CAPP), value analysis, design for manufacturability (DFM), concurrent engineering (CE), rapid prototyping, and expert systems.

Industrial Engineering

Since we spent the entire last lesson discussing manufacturing engineering, I think it's only fair that we give equal time to our friends in industrial engineering (IE). IE joins people, machines, materials, and information to bring efficiency and effectiveness to a production operation. IE views human beings as a vital component of a system. Today, we'll start out with a brief overview and history of industrial engineering. Next, we'll discuss work measurement and explore ways to develop work standards. We'll determine how earned value performance measurement helps you control costs and performance. Then, we'll wrap things up by looking at flowcharts and examining their benefits.

Quality Engineering

In this lesson, we'll finish up our trilogy on engineering by tackling quality engineering. Quality engineers are responsible for assuring a high performing, quality system. To achieve this, they need a good understanding of quality costs, Six Sigma, and statistical process control (SPC), inc

Requirements

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Course Summary

  • Delivery: Online
  • Access: 6 months
  • Time: Study at your own pace
  • Duration: 24 hours per course
  • Assessments: Yes
  • Qualification: Certificate
About This Course
What you will learn - Learn How to Operate Logistics Functions
  • Strategy and the Production Plan
  • Master Production Scheduling
  • Material Requirements Planning
  • Capacity Planning
  • Production Activity Control
  • Contributions of Purchasing
  • Supplier Sourcing
  • Elements of the Purchasing Cycle
Get BIG Savings with our Distribution and Logistics Management Online Bundle, 5 Certificate Courses!
  1.  Distribution and Logistics Management
  2. Supply Chain Management Fundamentals
  3. Purchasing Fundamentals
  4. Managing Customer Service
  5. Manufacturing Applications
1. Distribution and Logistics Management: Learn How to Operate Logistics Functions

Distribution and logistics management is a critical company function. Professionals in this field play a key role in fulfilling customer demands, ordering and managing inventory, controlling inbound and outbound shipments, reducing costs, saving time, and meeting company objectives.

This Certificate in Distribution and Logistics Management Online Course will not only show you how to create and operate a logistics function, but it will also show you how to achieve success through a combination of strategies and tactics. 

All elements of distribution and logistics management will be covered, including physical distribution, warehouse selection, material handling, packaging, order fulfillment, customer service, inventory management, receiving, production stores, and returned goods.

The course will also address key technology issues such as enterprise resource planning (ERP), bar coding, electronic data interchange (EDI), electronic commerce (e-commerce), and distribution resource planning (DRP).

2. Supply Chain Management Fundamentals: This Course Will Help You Prepare for Internationally Recognized Supply Chain Management

This Certificate in Supply Chain Management Fundamentals Online Course will help you succeed in the supply chain management field. You will learn which actions to take when confronted by almost any situation. You'll understand how to represent top management's interests on the shop floor, and you'll know how to translate such initiatives as strategic planning, sales and operations planning, and new product introduction into achievable, operational plans. 

You'll understand all the necessary elements to fulfill the requirements of a formal supply chain cycle beginning with developing long-range production, sales, and capacity plans and ending with planning, implementing, and controlling daily manufacturing schedules. You'll master the fundamentals of supply chain management, including customer demand forecasting, master production scheduling (MPS), material requirements planning (MRP), capacity planning, and production activity control (PAC).

3. Purchasing Fundamentals: This Course Will Help You to Maintain Effective Purchasing Management

In this six-week Certificate in Purchasing Fundamentals Online Course, you will learn how to define internal customer needs, generate purchase requisitions and purchase orders, expedite, trace and receive supplier deliveries, maintain effective purchasing records and create and manage various purchasing budgets. I will help you learn about business law, contracts, leasing, Six Sigma and total quality management (TQM). You will learn how to recruit, select and evaluate purchasing personnel, and learn the importance of business ethics.

4. Managing Customer Service: Learn How to Communicate more Clearly and Effectively with the Customers

You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? We'll take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, learn how to communicate, resolve complaints, and foster winning traits in each of your reps, all in six easy weeks with this Certificate in Managing Customer Service Online Course.

5. Manufacturing Applications: Learn Different Concepts of Manufacturing Applications

In this six-week online Certificate in Manufacturing Applications Online Course, you will learn how successful organizations effectively use master production scheduling (MPS), production activity control (PAC), material requirements planning (MRP), and inventory management. You'll also discover how the application of Six Sigma, and statistical process control (SPC) increase customer satisfaction, and you'll learn about the elements of a logistics system, including warehousing and receiving.

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Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.

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Units of Study

Distribution and Logistics Management   5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Distribution and Logistics Management Online Course

Overview of Logistics

Your success in the logistics field depends on planning and facilitating movement of the right things, at the right time, at the right place, and at the right cost. In our first lesson, we'll discuss the nature of logistics, review its history, and examine how it's currently used. You'll learn about the importance of logistics and discover the role of supply chain management.

Logistics System Elements I

Today we'll start with a whirlwind tour through the various elements of a logistics system, examining how each element contributes to its overall success. Then we'll look more closely at two of the major elements: warehousing choices and physical distribution. We'll talk about planning, setting up, and operating a warehouse. We'll explore the scope and function of physical distribution, and finally, we'll study carrier transportation modes and methods.

Logistics System Elements II

Today's lesson will broaden your horizons regarding material handling, packaging, order entry, and customer service (order fulfillment). You'll learn about the different material handling options and discover several dimensions of packaging. You'll also see how the order fulfillment cycle can benefit your organization and determine how to calculate the order fill and line item fill methods.

Logistics System Elements III

Receiving starts the ball rolling for logistics activities. After all, you can't do much until you receive raw materials, equipment, and supplies. Today we'll discuss receiving, production stores, and ways to address inbound delivery problems. You'll learn the specific steps of the receiving function, and see that there are two types of production stores arrangements—the closed and open system. You'll also discover different ways to store materials and find out the difference between expediting and tracing. Finally, you'll obtain a few strategies to bring lost shipments in on time.

Inventory Management

As a logistics practitioner, you're responsible for controlling inventories. To help you do this effectively, today's lesson will cover two key techniques: the ABC classification and the economic order quantity (EOQ) formula. ABC helps you classify inventories based on their characteristics. The EOQ formula balances the cost of obtaining with the cost of keeping inventory. You'll also find out how to set and manage an inventory budget so you come in at or under budget.

Freight Documents and Returns

Logistics systems move products, material, and equipment in and out of organizations. So, it's important to maintain documentation that reflects the pattern of movement and also designates ownership. Doing so will allow you to effectively manage customer returns. You'll learn how to do this today. We'll also talk about the customer return process and study basic transportation documents, including the bill of lading and the freight bill.

Computer Technology

Once upon a time, people had to take, fill, ship, and bill orders without the use of computer technology. But today, it's hard to remember a time when computers weren't used in logistics. We'll start this lesson with an overview of how computers and technology are used. We'll also address specific forms of information technology, including electronic data interchange (EDI), electronic commerce (e-commerce), bar coding, and enterprise resource planning (ERP).

Deregulation and Freight Rates

The regulatory reform that took place in the logistics field during the late 1970s brought about great change. Revisions in laws and regulations opened the doors for new opportunities. Today we'll explore the events connected with these changes. We'll also examine how shipping rates are set and used, and finish up by looking at public warehouses and evaluating the pros and cons of outsourcing warehousing activities.

Personnel Management

Today we'll focus on the managerial pieces of logistics. We'll start with planning because just about everything you do should begin with a plan. Then we'll move on to the counterpart of planning: control. We'll consider the purpose of organization and then discuss motivation and leadership. You'll learn how to effectively delegate so your requests are completed on time and with the desired performance.

Distribution Facility Selection

Selecting the right location for distribution facilities is one of the most critical decisions logistics professionals make. It involves huge expenditures of money that you make in a context filled with volatile events. Today you'll learn about the benefits of forecasting, long-range planning, capacity planning, and facility selection. We'll cover factors you need to consider for a general and a specific location and how to evaluate them. You'll also discover how distribution resource planning (DRP) can effectively synchronize demand and supply.

Project Management

Logistics personnel have frequent opportunities to work on projects, ranging from improving ongoing operations to opening a new distribution center. Today we'll discuss the need for project management. We'll differentiate projects from programs and tasks, explore the temporary and unique aspects of projects, and look at how critical scope definition is to a project's success. Finally, we'll examine the phases of the project life cycle and critique elements of project management that will help you position your project for success. 

Performance Measurements

Joseph Juran, noted quality expert, said, "If you don't measure it, you don't manage it." The flip side is, if you do measure it, you manage it, and that means you can improve it. So in our final lesson, we'll examine performance measurements—a way to keep track of progress. We'll start off by looking at human nature and performance measurements. Then we'll consider what makes a performance measurement effective. We'll finish up by discussing traditional and progressive measurements of performance.

Course 2 - Certificate in Supply Chain Management Fundamentals Online Course

Certifications and Systems

In this lesson, we'll discuss professional certification and get acquainted with APICS, the professional society for supply change management (SCM) practitioners. You'll find out about the concept of an operating system and the use of a supply chain. You'll also learn about Material Resources Planning (MRPII) and the role that it plays in an organization.

Sales and Operations Planning

MRPII creates a logical structure for information, activities, and material to flow. While beneficial, MRPII represents only half of what an organization needs to succeed. Today, you'll see the other half of the picture—Sales and Operations Planning (S&OP). It's a dynamic process that can make your company a world-class organization. You'll learn how to successfully use S&OP, identify key focus areas, and appreciate the benefits of following the S&OP cycle.

An Overview of Forecasting

In this lesson, we'll examine forecasting—defined as a prediction based on scientific observation. We'll explore the history and nature of forecasting, and discuss customer demand. You'll learn how to set forecasting objectives and create a process to develop and update weekly or monthly forecasts.

Forecasting Techniques

Today, we'll examine the components of demand: averages, linear trend, seasonality, and cyclical, irregular, and random factors. We'll cover many qualitative forecasting techniques, including the Delphi method, panel consensus, and historical analogy. You'll learn about quantitative forecasting by working on problems involving time series (simple and weighted moving average and exponential smoothing) and associative methods (linear regression and multiple regression analysis). You'll start to get a sense of which forecasting methods to use for which situations.

Advanced Forecasting Topics

In this lesson, we'll conclude our discussion of forecasting. You'll find out about macroforecasting and two forecasting techniques that really fit in the quantitative or qualitative categories: focus forecasting and pyramid forecasting. You'll discover how to develop forecasts for new products, and learn how to use techniques to effectively control your forecasts before they get too far off track.

Strategy and the Production Plan

All manufacturing operations have strategies, which are represented by a business plan and a production plan. A sound business plan identifies processing methods (technology and equipment), manufacturing facilities, human resource needs, material requirements, distribution methods, and warehouse locations. A production plan defines how products will be made available so that marketing can satisfy customer demands and the company can make a profit. Today, you'll learn all about manufacturing strategy. We'll look at the elements of the production plan as essential requirements to support the other elements in an MRPII system.

Master Production Scheduling

The topic of today's lesson is the master production schedule (MPS). An MPS breaks down the production plan in greater detail. To manage your MPS effectively, you'll need a master scheduler. We're going to look out how the master scheduler converts the production schedule to an MPS, applies a final assembly schedule, and uses available-to-promise (ATP) to satisfy customer orders. You'll learn how critical it is to measure and control your MPS and methods to keep it moving in the right direction.

Material Requirements Planning

The process called material requirements planning (MRP) is one of the great inventions of the 20th century. Today, you'll discover how MRP can help your company. You'll learn about the basics—dependent demand, bills of materials, and inventory records—and study the various reports and schedules. You'll also find out how to lot-size MRP orders and what it takes to implement MRP.

Capacity Planning

To succeed with capacity planning, you must manage the present and the future. You need to balance flexibility (being able to meet new and diverse needs in different ways) with capability (doing what you must do now). In this lesson, you'll learn about the goals and requirements to effectively manage capacity. You'll also discover how to use strategic capacity management, rough-cut capacity planning (RCCP), and capacity requirements planning (CRP) to define, plan, measure, and control output.

Production Activity Control, Part 1

Starting today, (and continuing for the remaining three lessons), we'll be discussing production activity control (PAC). PAC is vital because it activates all of your plans, including the MPS, MRP, and your capacity plan. We're going to look at the PAC cycle and its requirements and benefits. You'll learn how to apply backward and forward scheduling, manage bottlenecks, and optimize set up management. Then we'll cover linear programming as a way to schedule products when you face supply and demand constraints.

Production Activity Control, Part 2

Today, we'll examine another method with an acronym: production scheduling and control (PSC). PSC is the part of PAC that carries out all of your planning, going all the way back to the business plan. By the time you finish this lesson, you'll know how to develop and use a Gantt chart, understand basic scheduling principles, and know how to overcome production schedule challenges. You'll also learn how to use priority rules to sequence work orders, use shop loading, and manage work orders.

Production Activity Control, Part 3

In this final lesson, you'll learn all about lead-time. We'll identify its components and discuss how you can successfully control it. Then we'll conclude the course by studying operation overlapping as a way to improve production and keep materials flowing smoothly

Course 3 - Certificate in Purchasing Fundamentals Online Course

Contributions of Purchasing

In this first lesson, you'll learn about the various types of professional purchasing certification, including those offered by the Institute for Supply Management (ISM) and the National Institute of Government Purchasing (NIGP). We'll explore the breadth of the purchasing body of knowledge and identify several areas where purchasing provides value to organizations. You'll also discover the significance of buying on a total cost basis and learn how savings you generate for purchased materials and services improve your company's bottom-line profitability.

Organizational Strategy and Purchasing Response

Today, you'll learn how to set a vision and mission statement, and how to develop objectives and strategies. We'll also discuss the mechanics of creating purchase requisitions and purchase orders and how to use them effectively. We'll finish up by exploring different conditions that benefit from negotiation and the steps and techniques that contribute to a successful outcome.

Elements of the Purchasing Cycle

All organizations use a purchasing cycle to manage buying activities. To help you effectively manage purchasing activities, this lesson presents a seven step-cycle that begins with need recognition and ends with receipt of delivery. We'll discuss the first five steps in depth, and see how specifications, branding, and samples are three common methods for defining user needs. You'll also learn about four different forms of competition (monopoly, oligopoly, full competition, and perfect competition) and see how competition affects prices.

The Purchasing Cycle ( Conclusion ); Make or Buy Analysis; Leasing

In this lesson, we'll conclude our exploration of the purchasing cycle by discussing steps six and seven (perform follow-up and receive the delivery). Then we'll examine expediting, follow-up, and tracing as methods to enhance on-time deliveries. You'll also learn how purchasing supports the receiving function and discover the underlying concepts of make or buy and leasing.

Supplier Sourcing

As a purchasing professional, you depend on your suppliers. After all, without capable suppliers, it would be very difficult (if not impossible) to meet your organization's needs. So today we'll discuss the importance of proper source selection, and how to prepare a prospective supplier list. You'll find out how to evaluate each supplier-sourcing element and determine when to conduct a supplier visit.

Green Buying; Purchasing Records; Competitive Bidding

Green buying is an extremely important organizational concept. Firms that use it successfully achieve internal objectives and also satisfy societal goals. In this lesson, we'll discuss the purpose of green buying and review its 3Rs (reduce, reuse, and recycle). To help you locate historical information when you need it, we'll investigate the various types of purchasing records and discuss electronic record keeping and reporting. You'll also learn all about competitive bidding and understand how to use a request for quotation (RFQ) or a request for proposal (RFP).

Business Law, Contracts, and Legal Forms of the Organization

In today's lesson, we'll discuss important legal matters that purchasing professionals encounter daily. We'll begin by looking at business law and then move on to talk about contracts. You'll learn about the principal-agency relationship and the four major forms of organization (sole proprietorships, general partnerships, limited partnerships, and corporations).

Six Sigma and Total Quality Management; ERP/MRP II

Suppliers rely on manufacturing and quality systems. Purchasing professionals need to know about these systems because their use (successful or unsuccessful) highly influences suppliers' abilities to fill your purchase orders on-time, with quality, and at a desirable price. Today, we'll look at Six Sigma and Total Quality Management (TQM), and identify how these philosophies and methodologies benefit organizations. You'll learn about the elements of a supply chain, Manufacturing Resource Planning (MRP II), and Enterprise Resource Planning (ERP).

Introduction to Budgeting

Purchasing, as a major organizational function, is involved with a number of different types of budgets. These budgets include the purchasing department administration budget (also known as an expense budget), the production materials budget, and the maintenance, repair, and operating (MRO) budget. To use budgets wisely, you need to know how they work, what they are supposed to accomplish, and how they are constructed. In this lesson, you'll discover the primary purposes, advantages, and disadvantages of budgets. We'll cover how to select a budget period, review variable budgets, and understand budget variances.

Capital Budgeting

For many organizations, capital expenditures represent the largest disbursement of funds. And purchasing practitioners play a number of roles in capital budgeting including assisting with requests for capital expenditures, serving on capital budget evaluation committees, and leading teams to acquire capital assets. Today's lesson will help you effectively participate in these activities. You'll learn the definition of capital budgeting, understand the initiation process for capital request proposals, and examine different justification methods for project proposals.

Supplier Partnerships; Ethics and Organization Politics

A supplier partnership is a fairly recent type of arrangement. It characterizes a progressive way for sellers and buyers to work together. Supplier partnerships require an extensive amount of preparation and commitment, but the payoff is substantial for firms that succeed. Today, we'll discuss the prerequisites and elements of a supplier partnership. We'll also explore ethics and organizational politics and study their effects on purchasing practitioners.

Recruiting, Training, and Evaluating Purchasing Personnel

In our final lesson, you'll discover how to recruit, select, and evaluate purchasing personnel. Then you'll learn how to implement a performance planning process, including administering performance reviews. And finally, you'll find out why so many people dislike giving performance reviews and get tips on how to make your reviews more meaningful

Course 4 - Certificate in Managing Customer Service Online Course

Winning Customer Service

Do you know what winning customer service looks like? If you're like most of us, you know it when you see it, but you may not be able to replicate it easily within your organization. Well, that will soon change as you learn what it takes to provide the best service the first time.

Customers Revealed

Customers are complex and multidimensional. But the success of your organization depends on how well you understand what customers want and meet their needs. So let's get to work finding out who your customers are and how you can serve them best.

Customer Expectations

If you've ever handled a customer complaint, you know how expectations play a large role in ultimate customer satisfaction. Learn what motivates customers and the best way to appeal to them the right way, the first time.

Customer Service: Why Do I?

A lot of organizations still have the so what mentality when it comes to superb customer service. But you won't be one of them, will you? There are a lot of benefits to ramping up your customer service, the least of which is making your current customers happy. Discover the secrets today.

The Decline (and Revival) of Customer Service

If you're like a lot of people, you've probably noticed that in some places, on some days, customer service seems to be a laughable misnomer. Ironically, the better our service, the greater our collective expectations for high quality follow-through and innovation. Learn about the decline and revival of customer service and see what you can do to capitalize on consumer expectations.

Moving Forward With The Four P's

Customers are happy when they get the right combination of product, price, and information. When you make the product available at the right time and place, you have a winning marketing mix—also known as the 4P's (product, price, place, and promotion). Today, you'll see how you can help your organization grow by harnessing the power of the P.

Traits of Outstanding Customer Reps

You may know already which of your reps are top performers, and which of them are lackluster. But do you know how to cultivate the best qualities in every rep on your team? You will after reading this lesson! Unlock the secrets to dangerously efficient and friendly customer service today.

Measuring Customer Service

It's great to know how to cultivate better service and how to pick the right team members, but it's also important to know how you measure the customer service you already provide every day. Join us for a simplified, user-friendly tour of the measurements and math behind your customer service counter.

Customer Service Communication

Your success in satisfying customers largely depends on the level of your communication skills. So in this lesson, we'll discuss the importance of clear and direct communication. Plus, you'll find out how to solve communication problems, especially the ones that happen all the time when you're doing business over the phone.

Helping Upset Customers

Today, you'll learn how to revive a troubled customer service program, deal with upset customers, and use technology to simplify your job duties. We'll also go over the steps to take when you face a difficult customer and review the use of call centers, e-mail, and the Internet.

Motivating Your Team Part I

Your team of customer service personnel could probably stand a little more training and a lot more encouragement. Luckily, you'll soon know how to take your employees to the next level with motivation strategies that really work.

Motivating Your Team Part II

As we close our course, it's important to reflect once again on how vital our customer service reps are to the company. Learn the best ways to reward and motivate them to treat their jobs as careers, and their customers as friends. As we all know, you only have one chance to make a first impression, and you don't want to waste it being busy or rude!

Course 5 - Certificate in Manufacturing Applications Online Course

Manufacturing Strategy

We'll begin our first lesson by exploring the essential area of manufacturing strategy. We'll consider a firm as a system, look at a few key strategic terms, and talk about market analysis. Then, we'll review the background of manufacturing strategy and discuss its foundation. And finally, we'll finish up by identifying what's involved in developing and implementing a manufacturing strategy and investigating strategic choices.

Demand Forecasting

If there's one area that's caused problems for manufacturers over the years, it's forecasting. Today, we'll start with the characteristics of forecasting and see how you can use a qualitative, quantitative, or a hybrid approach that follows certain types of rules. Then, we'll discuss the requirements for developing and implementing a sound forecast, exploring how to forecast new products. We'll finish by examining various ways to control your forecasts.

Planning

Now that you have a good understanding of manufacturing strategy and demand forecasting, you need to perform manufacturing planning. Planning is a pervasive activity. It gives rise to just about everything. Today we'll talk about how planning and control work together, discuss the nature of manufacturing planning, and explore a few planning techniques, including Gantt charts and the network diagram scheduling method.

Purchasing

Purchasing employees contribute greatly to the success of manufacturing organizations. Every dollar saved by purchasing equals a dollar of profit. It's too bad that many firms don't realize the value of purchasing. They view it as a clerical function—simply a matter of sending purchase orders to suppliers. In this lesson, we'll take a whirlwind tour through the world of purchasing. We'll briefly discuss the Institute for Supply Management (ISM), look at the way for purchasing to be proactive instead of reactive, and explore the seven steps of the purchasing cycle.

Lean Manufacturing

Today, we'll discuss lean manufacturing. This topic has an interesting history. It originally came from Henry Ford's operations in the United States in the early 1900s. Japanese industry popularized it in the 1970s, and it was later introduced in the Western world as just-in-time (JIT) during the early 1980s. By the early 1990s, the terms lean production or lean manufacturing began to appear. Few firms use the JIT label these days. So, lean manufacturing it is. We'll discuss its benefits and the various elements of it, starting with good housekeeping (5S) and concluding with quality at the source. After that, we'll close with a discussion on how to implement lean manufacturing.

Production and Inventory Control

Someone once called production and inventory control (P & IC) "organized foresight plus corrective hindsight." It begins with receipt of a sales order and ends with delivery to the customer. It requires knowledge of what should happen and what did happen. For many years, P & IC personnel have played a valuable role in completing manufacturing schedules and satisfying customers. So, today, we'll examine the primary duties of P & IC: master production scheduling, shop floor scheduling, production activity control, material requirements planning, and inventory management.

Capacity Planning

Of all the concepts we've discussed so far, none is more important than capacity. After all, if you don't have sufficient capacity, you won't manufacture much! In this lesson, we'll start out with an overview of capacity and define a few terms, including design and effective capacity, and actual output. We'll explore how rough-cut capacity planning and capacity requirements planning (CRP) help measure available capacity. Then, we'll move on and examine a few capacity-use strategies as they relate to customer demand, technology, and other variables. And we'll finish up by discussing three essential tools to help with capacity management: break-even analysis, decision trees, and decision theory.

Manufacturing Engineering

Today, we'll begin our three-part discussion on how engineering and manufacturing work together. Manufacturing engineering brings a certain level of sophistication to a production environment. We'll take a tour through the manufacturing engineering function, starting with its history, its relationship with other departments, and its major functions. Then, we'll explore the essential activity of process planning and review the various elements. We'll also examine key manufacturing engineering focus areas including computer-aided process planning (CAPP), value analysis, design for manufacturability (DFM), concurrent engineering (CE), rapid prototyping, and expert systems.

Industrial Engineering

Since we spent the entire last lesson discussing manufacturing engineering, I think it's only fair that we give equal time to our friends in industrial engineering (IE). IE joins people, machines, materials, and information to bring efficiency and effectiveness to a production operation. IE views human beings as a vital component of a system. Today, we'll start out with a brief overview and history of industrial engineering. Next, we'll discuss work measurement and explore ways to develop work standards. We'll determine how earned value performance measurement helps you control costs and performance. Then, we'll wrap things up by looking at flowcharts and examining their benefits.

Quality Engineering

In this lesson, we'll finish up our trilogy on engineering by tackling quality engineering. Quality engineers are responsible for assuring a high performing, quality system. To achieve this, they need a good understanding of quality costs, Six Sigma, and statistical process control (SPC), inc

Requirements

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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