Developing Corporate Behavior Online Bundle, 5 Certificate Courses

Develop Good Workplace Behavior


NOW ONLY

US$429

Save US$916 (68%)
OFF RRP US$1345
Get Info Pack

Get Developing Corporate Behavior, Business Ethics, Business Etiquette, Civility in the Workplace, and Conflict Resolution in this Bundle

1. Developing Corporate Behavior: Learn How to Develop a Highly Organized Corporate Behavior

Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and reputation. Poor behavior can cause a company’s productivity and reputation to plummet. There are many different ways to influence a corporate behavior change, but the first step is to understand what behavior is. How can you change behavior if you don’t know what it is?  

In this course we will discuss what behavior is, and what facilitates behavior. By the end of this journey, you should have a good understanding of what corporate behavior is, and how to implement it in your company. 

By the end of this Developing Corporate Behavior Online Short Course, you will be able to:

  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors

2. Business Ethics: Business Ethics are Vital for an Organization to be Successful

A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability.

Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.

A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed.

It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.

By the end of this Business Ethics Online Short Course, you will be able to:

  • Define and understand ethics
  • Understand the benefits of ethics
  • Create strategies to implement ethics at work
  • Recognise social and business responsibility
  • Identify ethical and unethical behavior
  • Learn how to make ethical decisions and lead with integrity

3. Business Etiquette: Business Ethics are Vital for an Organization to be Successful

A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability.

Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.

A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed.

It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.

By the end of this Business Ethics Online Short Course, you will be able to:

  • Define and understand ethics
  • Understand the benefits of ethics
  • Create strategies to implement ethics at work
  • Recognise social and business responsibility
  • Identify ethical and unethical behavior
  • Learn how to make ethical decisions and lead with integrity

4. Civility in the Workplace: Create a Professional Culture That Results in Client Satisfaction

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job.

By the end of this Civility in the Workplace Online Short Course, you will be able to:

  • Define civility, understand its causes, and enumerate at least three of it's behavioral indicators
  • Understand the costs of incivility, as well as the rewards of civility, within the workplace.
  • Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
  • Learn the basic styles of conflict resolution and identify the sytle most appropriate for managing particular conflicts in the workplace.
  • Learn skills in diagnosing the causes of uncivil behavior.
  • Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
  • Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
  • Learn facilitative communication skills such as listening and appreciative inquiry.
  • Learn specific interventions that can be utilized when there's conflict within the workplace.
  • Learn a recommended procedure for systematizing civil behavior within the workplace.

5. Conflict Resolution: Learn How To Resolve Conflicts Of Any Size

There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.

You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Course Topics:

  • Building Positive Energy
  • Fishbone Diagram
  • Agreement Frame

By the end of this Conflict Resolution Online Short Course, you will be able to:

  • Understand what conflict and effective conflict resolution mean.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Developing Corporate Behavior 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Developing Corporate Behavior

Module One: Getting Started

By the end of this course, you will be able to:

  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors

Module Two: The Science of

  • What is Behavior?
  • Psychology
  • Sociology
  • Anthropology

Module Three: Benefits for Corporate Behavior

  • Employee Safety
  • Conservation of Materials
  • Engagement
  • Improved Employee Performance

Module Four: Most Common Categories of Corporate Behavior 

  • Managerial Structure
  • Values and Ethics
  • Employee Accountability
  • Workplace Incidents

Module Five: Managerial Structure

  • Clearly Defined Management
  • Qualified Management Team
  • Obvious Advancement Path
  • Apparent Grievance Procedures

Module Six: Company Values and Ethics 

  • Environmental
  • Charity and Community Outreach
  • Integrity
  • Diversity

Module Seven: Employee Accountability 

  • Attitude
  • Attendance
  • Honesty
  • Substance Abuse & Workplace Violence

Module Eight: Workplace Incidents 

  • Safety
  • Prejudice & Discrimination
  • Vandalism & Theft
  • Harassment or Bullying

Module Nine: Designing and Implementing

  • Group Planning
  • Define Preferred Organizational Behaviors
  • Hiring
  • Training Employees

Module Ten: Corporate Team Behavior 

  • Team Building
  • Better Communication
  • Conflict Resolution
  • to the Company and the Department

Module Eleven: Auditing Corporate Behavior 

  • Affirm Ethical Behavior
  • Investigate and Review Reported Incidents
  • Determine Progress
  • Get Employee Feedback & Revise

Module Twelve: Wrapping Up

Course 2 - Business Ethics

Module One - Getting Started

Module Two - What is Ethics?

  • What is Business Ethics?
  • 10 Benefits of managing ethics

Module Three - Implementing Ethics in the Workplace

  • Benefits
  • Guidelines for managing ethics in the workplace
  • Roles and responsibilities

Module Four - Employer / Employee Rights

  • Privacy policies
  • Harrassment issues
  • Technology

Module Five - Business and Social Responsibilities

  • Identifying types of responsibilities
  • Handling conflicting social and business reponsibilities

Module Six - Ethical Decisions

  • The basics
  • Balancing personal and organisational ethics
  • Common dilemmas
  • Making ethical decisions
  • Overcoming obstacles

Module Seven - Whistle Blowing

  • Criteria and risk
  • The process
  • When you should "blow the whistle"

Module Eight - Managerial Ethics

  • Ethical management
  • Identifying the characteristics
  • Ensuring ethical behavior

Module Nine - Unethical Behavior

  • Recognise and identify
  • Preventing
  • Addressing
  • Interventions

Module Ten - Ethics in Business (Part 1)

  • Organisation basics
  • Addressing the needs
  • Ethical principles

Module Eleven - Ethics in Business (Part 2)

  • Ethical Safeguards
  • Developing a Code of Ethics
  • Performing an Internal Ethics Audit
  • Upholding the Ethics Program

Module Twelve - Wrapping Up

Course 3 - Business Etiquette

Module One - Getting Started

Module Two - What is Ethics?

  • What is Business Ethics?
  • 10 Benefits of managing ethics

Module Three - Implementing Ethics in the Workplace

  • Benefits
  • Guidelines for managing ethics in the workplace
  • Roles and responsibilities

Module Four - Employer / Employee Rights

  • Privacy policies
  • Harrassment issues
  • Technology

Module Five - Business and Social Responsibilities

  • Identifying types of responsibilities
  • Handling conflicting social and business reponsibilities

Module Six - Ethical Decisions

  • The basics
  • Balancing personal and organisational ethics
  • Common dilemmas
  • Making ethical decisions
  • Overcoming obstacles

Module Seven - Whistle Blowing

  • Criteria and risk
  • The process
  • When you should "blow the whistle"

Module Eight - Managerial Ethics

  • Ethical management
  • Identifying the characteristics
  • Ensuring ethical behavior

Module Nine - Unethical Behavior

  • Recognise and identify
  • Preventing
  • Addressing
  • Interventions

Module Ten - Ethics in Business (Part 1)

  • Organisation basics
  • Addressing the needs
  • Ethical principles

Module Eleven - Ethics in Business (Part 2)

  • Ethical Safeguards
  • Developing a Code of Ethics
  • Performing an Internal Ethics Audit
  • Upholding the Ethics Program

Module Twelve - Wrapping Up

Course 4 - Civility in the Workplace

Module One - Getting Started

Module Two - Introduction

  • What is Uncivil Behavior?
  • Three reasons why you should be civil
  • Dealing with difficult personalities
  • Cost and rewards

Module Three - Effective Work Etiquette

  • Greetings
  • Respect
  • Involvement
  • Being politically correct

Module Four - Costs and Rewards

  • Incivility and the costs
  • Civility and rewards
  • Four causes of incivility
  • How to overcome it

Module Five - Conflict Resolution

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Module Six - Getting to the Cause

  • Examining the root cause
  • Creating a cause-and-effect diagram
  • Forgiveness
  • Benefits of resolution

Module Seven - Communication

  • Para-verbal communication
  • Non-verbal communication
  • Listening skills
  • Appreciative inquiry

Module Eight - Negotiation

  • Three sides to incivility
  • Mediation
  • Arbitration
  • Creative problem-solving

Module Nine - Identifying your Needs

  • Completing a needs analysis
  • Focus groups
  • Observations
  • Anonymous surveys

Module Ten - Writing a Civility Policy

  • Designating the core group
  • Defining what is unacceptable behavior
  • Defining the consequence
  • Writing the policy

Module Eleven - Implementing the Policy

  • The first steps
  • Training
  • Addressing complaints
  • Enforcing violators

Module Twelve - Wrapping up

Course 5 - Conflict Resolution

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get Developing Corporate Behavior, Business Ethics, Business Etiquette, Civility in the Workplace, and Conflict Resolution in this Bundle

1. Developing Corporate Behavior: Learn How to Develop a Highly Organized Corporate Behavior

Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and reputation. Poor behavior can cause a company’s productivity and reputation to plummet. There are many different ways to influence a corporate behavior change, but the first step is to understand what behavior is. How can you change behavior if you don’t know what it is?  

In this course we will discuss what behavior is, and what facilitates behavior. By the end of this journey, you should have a good understanding of what corporate behavior is, and how to implement it in your company. 

By the end of this Developing Corporate Behavior Online Short Course, you will be able to:

  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors

2. Business Ethics: Business Ethics are Vital for an Organization to be Successful

A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability.

Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.

A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed.

It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.

By the end of this Business Ethics Online Short Course, you will be able to:

  • Define and understand ethics
  • Understand the benefits of ethics
  • Create strategies to implement ethics at work
  • Recognise social and business responsibility
  • Identify ethical and unethical behavior
  • Learn how to make ethical decisions and lead with integrity

3. Business Etiquette: Business Ethics are Vital for an Organization to be Successful

A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability.

Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.

A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed.

It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.

By the end of this Business Ethics Online Short Course, you will be able to:

  • Define and understand ethics
  • Understand the benefits of ethics
  • Create strategies to implement ethics at work
  • Recognise social and business responsibility
  • Identify ethical and unethical behavior
  • Learn how to make ethical decisions and lead with integrity

4. Civility in the Workplace: Create a Professional Culture That Results in Client Satisfaction

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job.

By the end of this Civility in the Workplace Online Short Course, you will be able to:

  • Define civility, understand its causes, and enumerate at least three of it's behavioral indicators
  • Understand the costs of incivility, as well as the rewards of civility, within the workplace.
  • Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
  • Learn the basic styles of conflict resolution and identify the sytle most appropriate for managing particular conflicts in the workplace.
  • Learn skills in diagnosing the causes of uncivil behavior.
  • Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
  • Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
  • Learn facilitative communication skills such as listening and appreciative inquiry.
  • Learn specific interventions that can be utilized when there's conflict within the workplace.
  • Learn a recommended procedure for systematizing civil behavior within the workplace.

5. Conflict Resolution: Learn How To Resolve Conflicts Of Any Size

There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.

You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Course Topics:

  • Building Positive Energy
  • Fishbone Diagram
  • Agreement Frame

By the end of this Conflict Resolution Online Short Course, you will be able to:

  • Understand what conflict and effective conflict resolution mean.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Developing Corporate Behavior 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Developing Corporate Behavior

Module One: Getting Started

By the end of this course, you will be able to:

  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors

Module Two: The Science of

  • What is Behavior?
  • Psychology
  • Sociology
  • Anthropology

Module Three: Benefits for Corporate Behavior

  • Employee Safety
  • Conservation of Materials
  • Engagement
  • Improved Employee Performance

Module Four: Most Common Categories of Corporate Behavior 

  • Managerial Structure
  • Values and Ethics
  • Employee Accountability
  • Workplace Incidents

Module Five: Managerial Structure

  • Clearly Defined Management
  • Qualified Management Team
  • Obvious Advancement Path
  • Apparent Grievance Procedures

Module Six: Company Values and Ethics 

  • Environmental
  • Charity and Community Outreach
  • Integrity
  • Diversity

Module Seven: Employee Accountability 

  • Attitude
  • Attendance
  • Honesty
  • Substance Abuse & Workplace Violence

Module Eight: Workplace Incidents 

  • Safety
  • Prejudice & Discrimination
  • Vandalism & Theft
  • Harassment or Bullying

Module Nine: Designing and Implementing

  • Group Planning
  • Define Preferred Organizational Behaviors
  • Hiring
  • Training Employees

Module Ten: Corporate Team Behavior 

  • Team Building
  • Better Communication
  • Conflict Resolution
  • to the Company and the Department

Module Eleven: Auditing Corporate Behavior 

  • Affirm Ethical Behavior
  • Investigate and Review Reported Incidents
  • Determine Progress
  • Get Employee Feedback & Revise

Module Twelve: Wrapping Up

Course 2 - Business Ethics

Module One - Getting Started

Module Two - What is Ethics?

  • What is Business Ethics?
  • 10 Benefits of managing ethics

Module Three - Implementing Ethics in the Workplace

  • Benefits
  • Guidelines for managing ethics in the workplace
  • Roles and responsibilities

Module Four - Employer / Employee Rights

  • Privacy policies
  • Harrassment issues
  • Technology

Module Five - Business and Social Responsibilities

  • Identifying types of responsibilities
  • Handling conflicting social and business reponsibilities

Module Six - Ethical Decisions

  • The basics
  • Balancing personal and organisational ethics
  • Common dilemmas
  • Making ethical decisions
  • Overcoming obstacles

Module Seven - Whistle Blowing

  • Criteria and risk
  • The process
  • When you should "blow the whistle"

Module Eight - Managerial Ethics

  • Ethical management
  • Identifying the characteristics
  • Ensuring ethical behavior

Module Nine - Unethical Behavior

  • Recognise and identify
  • Preventing
  • Addressing
  • Interventions

Module Ten - Ethics in Business (Part 1)

  • Organisation basics
  • Addressing the needs
  • Ethical principles

Module Eleven - Ethics in Business (Part 2)

  • Ethical Safeguards
  • Developing a Code of Ethics
  • Performing an Internal Ethics Audit
  • Upholding the Ethics Program

Module Twelve - Wrapping Up

Course 3 - Business Etiquette

Module One - Getting Started

Module Two - What is Ethics?

  • What is Business Ethics?
  • 10 Benefits of managing ethics

Module Three - Implementing Ethics in the Workplace

  • Benefits
  • Guidelines for managing ethics in the workplace
  • Roles and responsibilities

Module Four - Employer / Employee Rights

  • Privacy policies
  • Harrassment issues
  • Technology

Module Five - Business and Social Responsibilities

  • Identifying types of responsibilities
  • Handling conflicting social and business reponsibilities

Module Six - Ethical Decisions

  • The basics
  • Balancing personal and organisational ethics
  • Common dilemmas
  • Making ethical decisions
  • Overcoming obstacles

Module Seven - Whistle Blowing

  • Criteria and risk
  • The process
  • When you should "blow the whistle"

Module Eight - Managerial Ethics

  • Ethical management
  • Identifying the characteristics
  • Ensuring ethical behavior

Module Nine - Unethical Behavior

  • Recognise and identify
  • Preventing
  • Addressing
  • Interventions

Module Ten - Ethics in Business (Part 1)

  • Organisation basics
  • Addressing the needs
  • Ethical principles

Module Eleven - Ethics in Business (Part 2)

  • Ethical Safeguards
  • Developing a Code of Ethics
  • Performing an Internal Ethics Audit
  • Upholding the Ethics Program

Module Twelve - Wrapping Up

Course 4 - Civility in the Workplace

Module One - Getting Started

Module Two - Introduction

  • What is Uncivil Behavior?
  • Three reasons why you should be civil
  • Dealing with difficult personalities
  • Cost and rewards

Module Three - Effective Work Etiquette

  • Greetings
  • Respect
  • Involvement
  • Being politically correct

Module Four - Costs and Rewards

  • Incivility and the costs
  • Civility and rewards
  • Four causes of incivility
  • How to overcome it

Module Five - Conflict Resolution

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Module Six - Getting to the Cause

  • Examining the root cause
  • Creating a cause-and-effect diagram
  • Forgiveness
  • Benefits of resolution

Module Seven - Communication

  • Para-verbal communication
  • Non-verbal communication
  • Listening skills
  • Appreciative inquiry

Module Eight - Negotiation

  • Three sides to incivility
  • Mediation
  • Arbitration
  • Creative problem-solving

Module Nine - Identifying your Needs

  • Completing a needs analysis
  • Focus groups
  • Observations
  • Anonymous surveys

Module Ten - Writing a Civility Policy

  • Designating the core group
  • Defining what is unacceptable behavior
  • Defining the consequence
  • Writing the policy

Module Eleven - Implementing the Policy

  • The first steps
  • Training
  • Addressing complaints
  • Enforcing violators

Module Twelve - Wrapping up

Course 5 - Conflict Resolution

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

We provide a 7 Day Money Back Refund on all Courses

Now Only US$429 Save US$916 (68%)
OFF RRP US$1345
Delivery Method Online
Get Info Pack

Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value $600)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

Share this course

Course Summary

Course ID No.: 020DCBOSC5CB
Delivery Mode: Online
Course Access: Unlimited lifetime access to course material
Time required: Study at your own pace
Course Duration: 30-48 Hours for total bundle
Assessments: Yes
Qualification: Certificate

Learn More With Course Bundles

Popular Courses and Bundles