Developing a High Reliability Organization Online Bundle, 3 Certificate Courses

Learn What Constitutes A High Reliability Organization

Developing a High Reliability Organization Online Bundle, 3 Certificate Courses

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US$349

Save US$458 (57%)
OFF RRP US$807
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Get Developing a High Reliability Organization, Creating a Positive Work Environment, and Building Relationships for Success in Sales in this Bundle

1. Developing a High Reliability Organization: Learn What Constitutes A High Reliability Organization

High Reliability Organizations (HROs) are aware of their situations, they take stock of things and take the best approach to deal with trouble before it happens and afterwards as well. This course explores the principles of high reliability, looks at real examples of HROs, and probes the Deepwater Horizon oil rig disaster to help showcase the principles.

You will learn what constitutes a High Reliability Organization (HRO), the principles behind high reliability and take a look at a real life disaster that could have benefitted from those principles.

2. Creating a Positive Work Environment: Learn How To Recognize A Positive Work Environment

This course gives you a solid grounding in how you can play a role in creating a positive environment in your workplace. It shows you what a positive work environment is like and how you can help build one, whether you are an employee or a leader in the workplace. This course introduces you to various team player roles and responsibilities and then digs deep into the structure and flow of effective workplace relationships.

Here you will learn how to recognize a positive work environment and understand the key elements that are needed to create one. You will also discover what you can do personally to build on in your workplace and figure out what type of team player you are. Along the way you will be shown the importance of effective workplace relationships in creating and maintaining a positive environment at work. You will also reveal your personal strengths and weaknesses in working cooperatively and your preference for dealing with workplace conflict.

3. Building Relationships for Success in Sales: Learn How to Create Strong Client Relationship 

More than ever, people are looking to connect with others and build relationships. In order to be successful as a salesperson, you must know how to create an experience that will help you connect with your customers. This course will help you build relationships for success in sales.

This Building Relationships for Success in Sales course will teach you how to leverage customer-focused selling, identify what influences relationships, expand your communication skills, manage your body language, develop a professional handshake, and grow your network.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Developing a High Reliability Organization Online 3 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Developing a High Reliability Organization Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment
  •     Preoccupation with Failure
  •     Resistance to Simplification
  •     Sensitivity to Operations
  •     Commitment to Resilience
  •     Deference to Expertise

Session 2: What is a High Reliability Organization?

  •     High Reliability Organizations
  •     Links in the Chain, Part One
  •     Links in the Chain, Part Two
  •     HRO Principles

Session 3: Key Concepts

  •     Expectations, Normalization, and Mindfulness
  •     Normalization
  •     Mindfulness
  •     Making Connections
  •     Case Study

Session 4: The Anticipation Principles

  •     Preoccupation with Failure
  •     Case Study
  •     Making Connections
  •     Resistance to Simplification
  •     Case Study
  •     Making Connections
  •     Sensitivity to Operations
  •     Case Study
  •     Making Connections, Part One
  •     Making Connections, Part Two

Session 5: The Containment Principles

  •     Commitment to Resilience, Part One
  •     Commitment to Resilience, Part Two
  •     Case Study
  •     Making Connections
  •     Deference to Expertise
  •     Case Study
  •     Making Connections, Part One
  •     Making Connections, Part Two

Session 6: Auditing for High Reliability

  •     Auditing Techniques
  •     Churchill’s Four Questions
  •     Making Connections
  •     Sample Audit Questions

Session 7: Test Driving

  •     Case Study, Part One
  •     Case Study, Part Two
  •     Case Study, Part Three
  •     Task

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 2 - Certificate In Creating a Positive Work Environment Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What Does a Positive Environment Look Like?

  • Introduction
  • Characteristics of a Positive Work Environment
  • Work-Life Balance
  • Training and Development-Focused
  • Recognition
  • Company as Team

 Session 3: What Can I Do?

  • As an Employee
  • Making Connections
  • As a Leader

 Session 4: Team Player

  • Team Member Roles and Responsibilities Questionnaire
  • Team Member Roles and Responsibilities

 Session 5 A: Effective Workplace Relationships

  • Teams
  • Team Experiences
  • Motivating Your Team
  • Working Cooperatively, Part One
  • Working Cooperatively, Part Two
  • Working Cooperatively, Part Three
  • Managing Conflict, Part One
  • Managing Conflict, Part Two
  • What is a Conflict?
  • Self-Assessment
  • Preventing Problems
  • Dangerous Misconceptions

 Session 5 B: Effective Workplace Relationships

  • Meeting Management, Part One
  • Meeting Management, Part Two

 Session 6: Conclusion

  • Take Home Ideas

 A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate In Building Relationships for Success in SalesOnline Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Focusing on Your Customer

  • Customer Focused Selling
  • Minimizing Challenges
  • Becoming Customer Focused
  • Understanding Effort vs. Results
  • How You Fit in the Quadrants
  • Considering the Possibilities

 Session 3: What Influences People in Forming Relationships?

  • Influences at Work
  • Appearance
  • Similarity
  • Complementarity
  • Reciprocity
  • Competence
  • Proximity
  • Exchange
  • The Effect of the Influences
  • Building Customer Connections
  • Building Common Ground

 Session 4: Disclosure

  • Disclosure
  • Self-Awareness and the Johari Windows
  • Understanding the Johari Window
  • Building Relationships with the Johari Window
  • Working with the Johari Window

 Session 5: How to Win Friends and Influence People

  • About Dale Carnegie
  • Discussing Carnegie's Principles
  • Talking about Interests
  • Try to See Things from Their Point of View
  • Changing the View
  • Genuinely Like Other People
  • Liking Others through Common Ground
  • Smile
  • Make Them Feel Important
  • Remembering Names
  • Don't Criticize Others
  • Avoid Criticizing
  • What's in it for Me?
  • Comparing the Stories
  • Carnegie's Principles

 Session 6: Communication Skills for Relationship Selling

  • Active Listening
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • Asking Questions
  • Using Open Questions
  • Creating Customer Focused Questions
  • Good Listeners

 Session 7: Non-Verbal Messages

  • Non-Verbal Messages
  • Managing Your Messages
  • Voice
  • Qualities of a Good Voice

 Session 8: Managing the Mingling

  • Understanding Networking
  • Tips for Remembering Names

 Session 9: The Handshake

  • The Handshake
  • Improving Your Handshake
  • Tips for Success
  • Business Card Etiquette

 Session 10: Small Talk

  • Small Talk
  • Making Small Talk
  • Starting Conversations
  • Small Talk Tips
  • Exit Lines
  • Creating Exit Lines

 Session 11: Networking

  • Organizing Your Network
  • Networking Tips
  • Wise Words
  • Revisiting the Pre-Assignment
  • John and Jane
  • Questions for Reflection
  • Our Thoughts

 Session 12: Personal Development

  • Personal Action Plan
  • Achieving My Goals

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get Developing a High Reliability Organization, Creating a Positive Work Environment, and Building Relationships for Success in Sales in this Bundle

1. Developing a High Reliability Organization: Learn What Constitutes A High Reliability Organization

High Reliability Organizations (HROs) are aware of their situations, they take stock of things and take the best approach to deal with trouble before it happens and afterwards as well. This course explores the principles of high reliability, looks at real examples of HROs, and probes the Deepwater Horizon oil rig disaster to help showcase the principles.

You will learn what constitutes a High Reliability Organization (HRO), the principles behind high reliability and take a look at a real life disaster that could have benefitted from those principles.

2. Creating a Positive Work Environment: Learn How To Recognize A Positive Work Environment

This course gives you a solid grounding in how you can play a role in creating a positive environment in your workplace. It shows you what a positive work environment is like and how you can help build one, whether you are an employee or a leader in the workplace. This course introduces you to various team player roles and responsibilities and then digs deep into the structure and flow of effective workplace relationships.

Here you will learn how to recognize a positive work environment and understand the key elements that are needed to create one. You will also discover what you can do personally to build on in your workplace and figure out what type of team player you are. Along the way you will be shown the importance of effective workplace relationships in creating and maintaining a positive environment at work. You will also reveal your personal strengths and weaknesses in working cooperatively and your preference for dealing with workplace conflict.

3. Building Relationships for Success in Sales: Learn How to Create Strong Client Relationship 

More than ever, people are looking to connect with others and build relationships. In order to be successful as a salesperson, you must know how to create an experience that will help you connect with your customers. This course will help you build relationships for success in sales.

This Building Relationships for Success in Sales course will teach you how to leverage customer-focused selling, identify what influences relationships, expand your communication skills, manage your body language, develop a professional handshake, and grow your network.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Developing a High Reliability Organization Online 3 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Developing a High Reliability Organization Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment
  •     Preoccupation with Failure
  •     Resistance to Simplification
  •     Sensitivity to Operations
  •     Commitment to Resilience
  •     Deference to Expertise

Session 2: What is a High Reliability Organization?

  •     High Reliability Organizations
  •     Links in the Chain, Part One
  •     Links in the Chain, Part Two
  •     HRO Principles

Session 3: Key Concepts

  •     Expectations, Normalization, and Mindfulness
  •     Normalization
  •     Mindfulness
  •     Making Connections
  •     Case Study

Session 4: The Anticipation Principles

  •     Preoccupation with Failure
  •     Case Study
  •     Making Connections
  •     Resistance to Simplification
  •     Case Study
  •     Making Connections
  •     Sensitivity to Operations
  •     Case Study
  •     Making Connections, Part One
  •     Making Connections, Part Two

Session 5: The Containment Principles

  •     Commitment to Resilience, Part One
  •     Commitment to Resilience, Part Two
  •     Case Study
  •     Making Connections
  •     Deference to Expertise
  •     Case Study
  •     Making Connections, Part One
  •     Making Connections, Part Two

Session 6: Auditing for High Reliability

  •     Auditing Techniques
  •     Churchill’s Four Questions
  •     Making Connections
  •     Sample Audit Questions

Session 7: Test Driving

  •     Case Study, Part One
  •     Case Study, Part Two
  •     Case Study, Part Three
  •     Task

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 2 - Certificate In Creating a Positive Work Environment Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What Does a Positive Environment Look Like?

  • Introduction
  • Characteristics of a Positive Work Environment
  • Work-Life Balance
  • Training and Development-Focused
  • Recognition
  • Company as Team

 Session 3: What Can I Do?

  • As an Employee
  • Making Connections
  • As a Leader

 Session 4: Team Player

  • Team Member Roles and Responsibilities Questionnaire
  • Team Member Roles and Responsibilities

 Session 5 A: Effective Workplace Relationships

  • Teams
  • Team Experiences
  • Motivating Your Team
  • Working Cooperatively, Part One
  • Working Cooperatively, Part Two
  • Working Cooperatively, Part Three
  • Managing Conflict, Part One
  • Managing Conflict, Part Two
  • What is a Conflict?
  • Self-Assessment
  • Preventing Problems
  • Dangerous Misconceptions

 Session 5 B: Effective Workplace Relationships

  • Meeting Management, Part One
  • Meeting Management, Part Two

 Session 6: Conclusion

  • Take Home Ideas

 A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate In Building Relationships for Success in SalesOnline Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Focusing on Your Customer

  • Customer Focused Selling
  • Minimizing Challenges
  • Becoming Customer Focused
  • Understanding Effort vs. Results
  • How You Fit in the Quadrants
  • Considering the Possibilities

 Session 3: What Influences People in Forming Relationships?

  • Influences at Work
  • Appearance
  • Similarity
  • Complementarity
  • Reciprocity
  • Competence
  • Proximity
  • Exchange
  • The Effect of the Influences
  • Building Customer Connections
  • Building Common Ground

 Session 4: Disclosure

  • Disclosure
  • Self-Awareness and the Johari Windows
  • Understanding the Johari Window
  • Building Relationships with the Johari Window
  • Working with the Johari Window

 Session 5: How to Win Friends and Influence People

  • About Dale Carnegie
  • Discussing Carnegie's Principles
  • Talking about Interests
  • Try to See Things from Their Point of View
  • Changing the View
  • Genuinely Like Other People
  • Liking Others through Common Ground
  • Smile
  • Make Them Feel Important
  • Remembering Names
  • Don't Criticize Others
  • Avoid Criticizing
  • What's in it for Me?
  • Comparing the Stories
  • Carnegie's Principles

 Session 6: Communication Skills for Relationship Selling

  • Active Listening
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • Asking Questions
  • Using Open Questions
  • Creating Customer Focused Questions
  • Good Listeners

 Session 7: Non-Verbal Messages

  • Non-Verbal Messages
  • Managing Your Messages
  • Voice
  • Qualities of a Good Voice

 Session 8: Managing the Mingling

  • Understanding Networking
  • Tips for Remembering Names

 Session 9: The Handshake

  • The Handshake
  • Improving Your Handshake
  • Tips for Success
  • Business Card Etiquette

 Session 10: Small Talk

  • Small Talk
  • Making Small Talk
  • Starting Conversations
  • Small Talk Tips
  • Exit Lines
  • Creating Exit Lines

 Session 11: Networking

  • Organizing Your Network
  • Networking Tips
  • Wise Words
  • Revisiting the Pre-Assignment
  • John and Jane
  • Questions for Reflection
  • Our Thoughts

 Session 12: Personal Development

  • Personal Action Plan
  • Achieving My Goals

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

We provide a 7 Day Money Back Refund on all Courses

Now Only US$349 Save US$458 (57%)
OFF RRP US$807
Delivery Method Online
Get Info Pack

Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value $600)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

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Course Summary

Course ID No.: 002DAHR3CB
Delivery Mode: Online
Course Access: Unlimited Lifetime
Time required: Study at your own pace
Course Duration: 18-22 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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