Delegation: The Art Of Delegating Effectively Online Bundle, 5 Certificate Courses

Understand how to Delegate Effectively

Delegation: The Art Of Delegating Effectively Online Bundle, 5 Certificate Courses

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Get Delegation: The Art Of Delegating Effectively, Crisis Management, Conflict Resolution - Dealing With Difficult People, Problem Solving & Decision Making, and Leadership Skills for Supervisors: Communication, Coaching, and Conflict in this Bundle

1. Delegation: The Art Of Delegating Effectively: Delegating Effectively

Effective delegation is one of the most valuable skills you can master. It reduces your workload while developing employee skills and preparing them for advancement. This course will explore the delegation process and give you the skills you need to start delegating effectively.

This course will teach you how delegation can make you more successful, ways that you can delegate, techniques for giving instructions, how to monitor delegation results, and how to give good feedback. You will also learn an eight-step delegation process that you can customize for any situation.

2. Crisis Management: Be Ready For Emergencies

Viable organizations need to be ready for emergencies because they are a fact of doing business. This course will show you how to create a crisis management plan that will help your business prevent, respond to, and recover from all types of crises.

To begin this course, you will learn how to put the right people in place with a crisis management team and appropriate training. Then, you will learn how to identify and assess crisis risks, develop a response process, and gather appropriate resources. You will also learn how to respond to, document, and investigate crises; establish an emergency operations center; create a continuity plan; and recover from a crisis.

3. Conflict Resolution - Dealing With Difficult People: Learn the Basics of Conflict Resolution 

Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.

In this Conflict Resolution: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.

4. Problem Solving & Decision Making: Work Your Way Through Tough Decisions

Despite all the natural decision making and problem solving that we do, some people are very uncomfortable with having to make decisions. This course will show you how to find creative solutions with a process to identify options, research them, and then put things together in a way that works.

In this course, you will learn a three-phase problem solving process that you can apply to any situation. You will also learn techniques for creative thinking, how to make good group decisions, and ways to follow up on and evaluate decisions.

5. Leadership Skills for Supervisors: Communication, Coaching, and Conflict: Master The Three Fundamental Skills Of Leadership

There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory workshop will give you basic skills in all three areas.

In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete Velsoft’s signature leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Delegation: The Art Of Delegating Effectively Online 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Delegation: The Art Of Delegating Effectively Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment Background

 Session 2: Why Delegate?

  • Advantages and Disadvantages of Delegating
  • More on Delegation
  • Delegation Do's and Don'ts
  • Self-Assessment

 Session 3: What is Delegation?

  • Delegation Definitions
  • Four Basic Steps to Delegation
  • Levels of Delegation
  • Breaking Down the Model
  • Guidelines for Success
  • What to Delegate
  • Lateral Delegation

 Session 4: Pre-Assignment Review

  • Pre-Assignment Review

 Session 5: Picking the Right Person

  • Demonstrated Skill
  • Employee Motivation
  • Matching Skills and People

 Session 6: The Delegation Meeting

  • Delegation Assignment Steps

 Session 7: Putting it into Practice

  • Case Study
  • Activity
  • Steps for a Delegation Meeting

 Session 8: Giving Instructions

  • Three Types of Instructions
  • Requests
  • Suggestions
  • Preparing Instructions

 Session 9: Monitoring Delegation

  • Why Should You Monitor Delegation?
  • How Do You Monitor?

 Session 10: Practicing Delegation

  • Decision One
  • Your Employees
  • How Do You Monitor?
  • Decision Two
  • Decision Three
  • Decision Four
  • Decision Five

 Session 11: Giving Feedback

  • The Ingredients of Good Feedback
  • Characteristics of Effective Feedback
  • Case Studies

 Session 12: Becoming a Good Delegator

  • Characteristics of Effective Delegators

 Session 13: A Personal Action Plan

  • Starting Point
  • Short-Term Goals and Rewards
  • Long-Term Goals

Course 2 - Certificate In Crisis Management Online Course

 Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Burst Water Pipe
  • Call Center

 Session 2: What is Crisis Management?

  • Defining Terms
  • What Makes a Crisis?
  • The Crisis Management Team
  • Creating the Team

 Session 3: Training Leaders and Staff

  • Training Essentials
  • Three Pronged Approach
  • Conducting Training

 Session 4: Conducting the Crisis Audit

  • Why Audit?
  • Documentation Audit
  • 360 Degree Audit
  • Online Audit
  • Sample Audit Questions
  • Other Audit Considerations
  • Using a Risk Matrix

 Session 5: Performing a Risk Level Analysis

  • The Four Categories
  • Case Study, Scenario One
  • Case Study, Scenario Two
  • Case Study, Scenario Three

 Session 6: Developing a Response Process

  • Pre-Assignment Review
  • Crisis Response Process
  • Step Two: Perform Basic Crisis Management Steps
  • Step Three: Trigger the Crisis Response Process (If Appropriate)
  • Remember: Stay Flexible!

 Session 7: Consulting with the Experts

  • Considering Your Resources
  • Making Connections

 Session 8: Incident Management Techniques

  • Case Study
  • Responding to Incidents
  • Incident Related Documentation
  • Other Documents
  • Investigating Incidents
  • Accident Investigation Kit
  • Steps to Follow

 Session 9: Working Through the Issues

  • Model Overview
  • The Problem Solving Model
  • Keeping an Open Mind
  • Solving Problems the Right Way
  • Phase One
  • Definition
  • Analysis
  • Analysis
  • Phase Two
  • Brainstorming
  • Checkerboard
  • Research and Report
  • Phase Three
  • Solution Planning Worksheet
  • Three Types of Decisions
  • Advice from an Expert
  • Eight Ingredients for Good Decision Making

 Session 10: Establishing an Emergency Operations Center

  • EOC Considerations
  • Making Connections
  • Who is In Charge?

 Session 11: Building Business Continuity and Recovery

  • Creating Continuity
  • Making Connections
  • Essential Crisis Plan Elements

 Session 12: Walliallia

  • Background
  • Exercise One: Gas Line Explosion at Water Plant
  • Assignment
  • Exercise Two: How are you Feeling?
  • Assignment
  • Exercise Three: The Last Question
  • Assignment

 Session 13: Recovering and Moving On

  • Initial Adjustments
  • Working Things Out
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate In Conflict Resolution - Dealing With Difficult People Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Conflict as Communication

  • Understanding Conflict
  • Do We Have To Fight?
  • What is A Conflict?
  • How About Avoidance?
  • Self-Assessment
  • Initiating the Move

 Session 3: Benefits of Confrontation

  • To Talk or Not to Talk
  • Determining Your Involvement
  • Reciprocal Relationships
  • Pre-Assignment Review
  • Improving Relationships

 Session 4: Preventing Problems

  • The Importance of Empathy
  • Dangerous Misconceptions
  • How You Prevent Problems
  • Preventing Problems

 Session 5: Getting Focused

  • Getting to the Heart of the Matter
  • What's Missing?
  • Peeling to the Core
  • The Three F's
  • Facts
  • Frequency
  • Frustrated Relationship

 Session 6: Managing Anger

  • Coping Strategies
  • Expressing Anger
  • Dealing with Other People's Anger
  • Guidelines for Assertive Anger
  • Start Positively
  • Be Direct
  • Specify the Degree of Anger
  • Don't Accuse Others of Making You Angry
  • Share Your Feelings of Threat and Fear
  • Acknowledge Your Responsibility
  • Avoid Self-Put Downs
  • Self-Protective Techniques to Block Criticism

 Session 7: Dealing with Problems

  • Dealing with Problems
  • Working With the Suggestions
  • Explaining the Suggestions
  • Causes of Difficult Behavior
  • The Difficulty of Others
  • Dealing with Others

 Session 8: The Three-Step Conflict Resolution Model

  • The Three-Step Model
  • Research
  • Presentation
  • Presentation – What to Do
  • Take Action
  • Getting the Hang of Things

 Session 9: Practice Makes Pretty Good

  • Planning: Step 1 - Research
  • Planning: Step 2 - Presentation
  • Planning: Step 3 - Take Action

 Session 10: Changing Yourself

  • Negative vs. Positive Interactions
  • Negative Interaction
  • Positive Interaction
  • Take the Wheel!
  • Walking Away
  • Your Organization
  • Dealing with Negative Feelings
  • Put Yourself in Charge of You
  • Monitor Your Self-Talk
  • Be in Control
  • Work on Your Sense of Humor
  • Have a Support Team

 Session 11: Why Don't People Do What They Are Supposed To?

  • The Big Question
  • Answering the Question

 Session 12: De-Stress Options to Use When Things Get Ugly

  • Belly Breathing
  • Visualize
  • Music
  • Acupressure and Massages
  • Laughter
  • General Coping Thoughts When Things Get Messy

 Session 13: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate In Problem Solving & Decision Making Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment: Introduction
  • Pre-Assignment: Case Study
  • Pre-Assignment: Making Connections
  • Pre-Course Assessment

 Session 2: Definitions

  • Pre-Assignment: Defining Problem Solving
  • Classifying Problems
  • Problem Identification
  • Eight Essentials to Defining a Problem
  • Problem Solving in Action

 Session 3: Making Decisions

  • What it Means
  • Three Types of Decisions
  • Advice from an Expert
  • Facts vs. Information
  • Eight Ingredients for Good Decision Making
  • Decision-Making Traps

 Session 4: Getting Real

  • Introduction
  • Case Study
  • Questions

 Session 5: The Problem Solving Model

  • Model Overview
  • Another Perspective
  • Keeping an Open Mind
  • Solving Problems the Right Way
  • Real Problems
  • Making Connections
  • Phase One
  • Definition
  • Analysis
  • Phase Two
  • Brainstorming
  • Checkerboard
  • Research and Report
  • Evaluation
  • Decision Making
  • Phase Three
  • Solution Planning Worksheet

 Session 6: Case Study

  • Case Study
  • Making Connections

 Session 7: The Problem Solving Toolkit

  • The Basic Tools
  • Criteria
  • Legitimizing Problems and Positions
  • The Communication Funnel
  • The Fishbone, Part One
  • The Fishbone, Part Two
  • Degrees of Support
  • About Brainstorming
  • Before Brainstorming
  • During Brainstorming
  • After Brainstorming
  • Limitations of Brainstorming
  • Brainwriting
  • Step One: Create a List
  • Step Two: Create the Diagram
  • Step Three: Link and Categorize
  • Step Four: Finalize and Review
  • Brainstorming and Brainwriting
  • More Methods

 Session 8: Aspirinia

  • Introduction
  • Individual Action Steps

 Session 9: Swotting Up

  • SWOT Analysis
  • SWOT Matrix
  • SWOT Checklist
  • Individual Analysis

 Session 10: Making Good Group Decisions

  • Working Toward the Decision
  • Model Review
  • Decision Frames
  • Stepladder Technique
  • The Delphi Technique
  • Nominal Group Technique
  • Avoiding Fatal Mistakes
  • Fighting the Status Quo

 Session 11: Analyzing and Selecting Solutions

  • Selecting Criteria
  • Deciding on Wants/Needs
  • The Cost-Benefit Analysis
  • Creating a Cost-Benefit Analysis
  • Making Connections
  • Creating a Cost-Benefit Analysis

 Session 12: Planning and Organizing

  • Introduction
  • Follow-Up Analysis
  • Evaluate
  • Adapt, Close, and Celebrate

 Session 13: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate In Leadership Skills for Supervisors: Communication, Coaching, and Conflict Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Pre-Assignment Review

  •     Making Connections

Session 3: Whats Your Type? How About Mine?

  •     Seeking Information
  •     Identifying Your Characteristics and Preferences
  •     Questionnaire
  •     What Does it Mean To Have a Number?
  •     Mostly As – Inquiring Rationals, Part One
  •     Mostly As – Inquiring Rationals, Part Two
  •     Mostly Bs – Authentic Idealists, Part One
  •     Mostly Bs – Authentic Idealists, Part Two
  •     Mostly Cs – Organized Guardians, Part One
  •     Mostly Cs – Organized Guardians, Part Two
  •     Mostly Ds – Resourceful Artisans, Part One
  •     Mostly Ds – Resourceful Artisans, Part Two
  •     Whats Important?
  •     Debrief
  •     Understanding Introverts and Extroverts
  •     Questionnaire
  •     Using the Continuum
  •     Case Study

Session 4: Understanding Leadership

  •     About Leadership
  •     The Situational Leadership II® Model
  •     Understanding Your Comfort Zone
  •     Choosing Our Style
  •     The Cyclical Process
  •     Managing Performance
  •     Making Connections
  •     Servant Leadership
  •     Making Connections
  •     Onboarding and Orientation
  •     First Day Disasters
  •     Considering the Consequences

Session 5: Manage Your Time and Your Energy

  •     Introduction
  •     Larks and Owls
  •     SPIRIT Goals
  •     Organizing Your Workspace, Part One
  •     Organizing Your Workspace, Part Two
  •     Organizing Your Workspace, Part Three
  •     Our Top Time Management Tip

Session 6: The Commitment Curve

  •     The Big Picture
  •     The Phases of the Curve
  •     Stages of the Curve
  •     Stage One: Uninformed Optimism
  •     Stage Two: Informed Pessimism
  •     Stage Three: Hopeful Realism
  •     Stage Four: Informed Optimism
  •     Summary
  •     What Can Be Done to Bridge the Commitment Gap?

Session 7: Employee Development Models

  •     The Coaching Model
  •     Step One: Frame a Conversation, Part One
  •     Step One: Frame a Conversation, Part Two
  •     Step Two: Create Opportunities
  •     Step Three: Create an Action Plan
  •     Step Four: Give Feedback, Part One
  •     Step Four: Give Feedback, Part Two
  •     The Dialogue Model
  •     Defining I Messages
  •     Building the Message
  •     Description Techniques
  •     The Consequences and Benefits Matrix

Session 8: Dealing with Conflict and Difficult Issues

  •     Reflection
  •     Techniques for Resolving Conflict

Session 9: What Successful Leaders Do

  •     Secrets to Success
  •     Creating the Right Environment
  •     Making Connections
  •     Practices to Practice
  •     Making Connections

Session 10: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get Delegation: The Art Of Delegating Effectively, Crisis Management, Conflict Resolution - Dealing With Difficult People, Problem Solving & Decision Making, and Leadership Skills for Supervisors: Communication, Coaching, and Conflict in this Bundle

1. Delegation: The Art Of Delegating Effectively: Delegating Effectively

Effective delegation is one of the most valuable skills you can master. It reduces your workload while developing employee skills and preparing them for advancement. This course will explore the delegation process and give you the skills you need to start delegating effectively.

This course will teach you how delegation can make you more successful, ways that you can delegate, techniques for giving instructions, how to monitor delegation results, and how to give good feedback. You will also learn an eight-step delegation process that you can customize for any situation.

2. Crisis Management: Be Ready For Emergencies

Viable organizations need to be ready for emergencies because they are a fact of doing business. This course will show you how to create a crisis management plan that will help your business prevent, respond to, and recover from all types of crises.

To begin this course, you will learn how to put the right people in place with a crisis management team and appropriate training. Then, you will learn how to identify and assess crisis risks, develop a response process, and gather appropriate resources. You will also learn how to respond to, document, and investigate crises; establish an emergency operations center; create a continuity plan; and recover from a crisis.

3. Conflict Resolution - Dealing With Difficult People: Learn the Basics of Conflict Resolution 

Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.

In this Conflict Resolution: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.

4. Problem Solving & Decision Making: Work Your Way Through Tough Decisions

Despite all the natural decision making and problem solving that we do, some people are very uncomfortable with having to make decisions. This course will show you how to find creative solutions with a process to identify options, research them, and then put things together in a way that works.

In this course, you will learn a three-phase problem solving process that you can apply to any situation. You will also learn techniques for creative thinking, how to make good group decisions, and ways to follow up on and evaluate decisions.

5. Leadership Skills for Supervisors: Communication, Coaching, and Conflict: Master The Three Fundamental Skills Of Leadership

There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory workshop will give you basic skills in all three areas.

In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete Velsoft’s signature leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Delegation: The Art Of Delegating Effectively Online 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Delegation: The Art Of Delegating Effectively Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment Background

 Session 2: Why Delegate?

  • Advantages and Disadvantages of Delegating
  • More on Delegation
  • Delegation Do's and Don'ts
  • Self-Assessment

 Session 3: What is Delegation?

  • Delegation Definitions
  • Four Basic Steps to Delegation
  • Levels of Delegation
  • Breaking Down the Model
  • Guidelines for Success
  • What to Delegate
  • Lateral Delegation

 Session 4: Pre-Assignment Review

  • Pre-Assignment Review

 Session 5: Picking the Right Person

  • Demonstrated Skill
  • Employee Motivation
  • Matching Skills and People

 Session 6: The Delegation Meeting

  • Delegation Assignment Steps

 Session 7: Putting it into Practice

  • Case Study
  • Activity
  • Steps for a Delegation Meeting

 Session 8: Giving Instructions

  • Three Types of Instructions
  • Requests
  • Suggestions
  • Preparing Instructions

 Session 9: Monitoring Delegation

  • Why Should You Monitor Delegation?
  • How Do You Monitor?

 Session 10: Practicing Delegation

  • Decision One
  • Your Employees
  • How Do You Monitor?
  • Decision Two
  • Decision Three
  • Decision Four
  • Decision Five

 Session 11: Giving Feedback

  • The Ingredients of Good Feedback
  • Characteristics of Effective Feedback
  • Case Studies

 Session 12: Becoming a Good Delegator

  • Characteristics of Effective Delegators

 Session 13: A Personal Action Plan

  • Starting Point
  • Short-Term Goals and Rewards
  • Long-Term Goals

Course 2 - Certificate In Crisis Management Online Course

 Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Burst Water Pipe
  • Call Center

 Session 2: What is Crisis Management?

  • Defining Terms
  • What Makes a Crisis?
  • The Crisis Management Team
  • Creating the Team

 Session 3: Training Leaders and Staff

  • Training Essentials
  • Three Pronged Approach
  • Conducting Training

 Session 4: Conducting the Crisis Audit

  • Why Audit?
  • Documentation Audit
  • 360 Degree Audit
  • Online Audit
  • Sample Audit Questions
  • Other Audit Considerations
  • Using a Risk Matrix

 Session 5: Performing a Risk Level Analysis

  • The Four Categories
  • Case Study, Scenario One
  • Case Study, Scenario Two
  • Case Study, Scenario Three

 Session 6: Developing a Response Process

  • Pre-Assignment Review
  • Crisis Response Process
  • Step Two: Perform Basic Crisis Management Steps
  • Step Three: Trigger the Crisis Response Process (If Appropriate)
  • Remember: Stay Flexible!

 Session 7: Consulting with the Experts

  • Considering Your Resources
  • Making Connections

 Session 8: Incident Management Techniques

  • Case Study
  • Responding to Incidents
  • Incident Related Documentation
  • Other Documents
  • Investigating Incidents
  • Accident Investigation Kit
  • Steps to Follow

 Session 9: Working Through the Issues

  • Model Overview
  • The Problem Solving Model
  • Keeping an Open Mind
  • Solving Problems the Right Way
  • Phase One
  • Definition
  • Analysis
  • Analysis
  • Phase Two
  • Brainstorming
  • Checkerboard
  • Research and Report
  • Phase Three
  • Solution Planning Worksheet
  • Three Types of Decisions
  • Advice from an Expert
  • Eight Ingredients for Good Decision Making

 Session 10: Establishing an Emergency Operations Center

  • EOC Considerations
  • Making Connections
  • Who is In Charge?

 Session 11: Building Business Continuity and Recovery

  • Creating Continuity
  • Making Connections
  • Essential Crisis Plan Elements

 Session 12: Walliallia

  • Background
  • Exercise One: Gas Line Explosion at Water Plant
  • Assignment
  • Exercise Two: How are you Feeling?
  • Assignment
  • Exercise Three: The Last Question
  • Assignment

 Session 13: Recovering and Moving On

  • Initial Adjustments
  • Working Things Out
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate In Conflict Resolution - Dealing With Difficult People Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Conflict as Communication

  • Understanding Conflict
  • Do We Have To Fight?
  • What is A Conflict?
  • How About Avoidance?
  • Self-Assessment
  • Initiating the Move

 Session 3: Benefits of Confrontation

  • To Talk or Not to Talk
  • Determining Your Involvement
  • Reciprocal Relationships
  • Pre-Assignment Review
  • Improving Relationships

 Session 4: Preventing Problems

  • The Importance of Empathy
  • Dangerous Misconceptions
  • How You Prevent Problems
  • Preventing Problems

 Session 5: Getting Focused

  • Getting to the Heart of the Matter
  • What's Missing?
  • Peeling to the Core
  • The Three F's
  • Facts
  • Frequency
  • Frustrated Relationship

 Session 6: Managing Anger

  • Coping Strategies
  • Expressing Anger
  • Dealing with Other People's Anger
  • Guidelines for Assertive Anger
  • Start Positively
  • Be Direct
  • Specify the Degree of Anger
  • Don't Accuse Others of Making You Angry
  • Share Your Feelings of Threat and Fear
  • Acknowledge Your Responsibility
  • Avoid Self-Put Downs
  • Self-Protective Techniques to Block Criticism

 Session 7: Dealing with Problems

  • Dealing with Problems
  • Working With the Suggestions
  • Explaining the Suggestions
  • Causes of Difficult Behavior
  • The Difficulty of Others
  • Dealing with Others

 Session 8: The Three-Step Conflict Resolution Model

  • The Three-Step Model
  • Research
  • Presentation
  • Presentation – What to Do
  • Take Action
  • Getting the Hang of Things

 Session 9: Practice Makes Pretty Good

  • Planning: Step 1 - Research
  • Planning: Step 2 - Presentation
  • Planning: Step 3 - Take Action

 Session 10: Changing Yourself

  • Negative vs. Positive Interactions
  • Negative Interaction
  • Positive Interaction
  • Take the Wheel!
  • Walking Away
  • Your Organization
  • Dealing with Negative Feelings
  • Put Yourself in Charge of You
  • Monitor Your Self-Talk
  • Be in Control
  • Work on Your Sense of Humor
  • Have a Support Team

 Session 11: Why Don't People Do What They Are Supposed To?

  • The Big Question
  • Answering the Question

 Session 12: De-Stress Options to Use When Things Get Ugly

  • Belly Breathing
  • Visualize
  • Music
  • Acupressure and Massages
  • Laughter
  • General Coping Thoughts When Things Get Messy

 Session 13: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate In Problem Solving & Decision Making Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment: Introduction
  • Pre-Assignment: Case Study
  • Pre-Assignment: Making Connections
  • Pre-Course Assessment

 Session 2: Definitions

  • Pre-Assignment: Defining Problem Solving
  • Classifying Problems
  • Problem Identification
  • Eight Essentials to Defining a Problem
  • Problem Solving in Action

 Session 3: Making Decisions

  • What it Means
  • Three Types of Decisions
  • Advice from an Expert
  • Facts vs. Information
  • Eight Ingredients for Good Decision Making
  • Decision-Making Traps

 Session 4: Getting Real

  • Introduction
  • Case Study
  • Questions

 Session 5: The Problem Solving Model

  • Model Overview
  • Another Perspective
  • Keeping an Open Mind
  • Solving Problems the Right Way
  • Real Problems
  • Making Connections
  • Phase One
  • Definition
  • Analysis
  • Phase Two
  • Brainstorming
  • Checkerboard
  • Research and Report
  • Evaluation
  • Decision Making
  • Phase Three
  • Solution Planning Worksheet

 Session 6: Case Study

  • Case Study
  • Making Connections

 Session 7: The Problem Solving Toolkit

  • The Basic Tools
  • Criteria
  • Legitimizing Problems and Positions
  • The Communication Funnel
  • The Fishbone, Part One
  • The Fishbone, Part Two
  • Degrees of Support
  • About Brainstorming
  • Before Brainstorming
  • During Brainstorming
  • After Brainstorming
  • Limitations of Brainstorming
  • Brainwriting
  • Step One: Create a List
  • Step Two: Create the Diagram
  • Step Three: Link and Categorize
  • Step Four: Finalize and Review
  • Brainstorming and Brainwriting
  • More Methods

 Session 8: Aspirinia

  • Introduction
  • Individual Action Steps

 Session 9: Swotting Up

  • SWOT Analysis
  • SWOT Matrix
  • SWOT Checklist
  • Individual Analysis

 Session 10: Making Good Group Decisions

  • Working Toward the Decision
  • Model Review
  • Decision Frames
  • Stepladder Technique
  • The Delphi Technique
  • Nominal Group Technique
  • Avoiding Fatal Mistakes
  • Fighting the Status Quo

 Session 11: Analyzing and Selecting Solutions

  • Selecting Criteria
  • Deciding on Wants/Needs
  • The Cost-Benefit Analysis
  • Creating a Cost-Benefit Analysis
  • Making Connections
  • Creating a Cost-Benefit Analysis

 Session 12: Planning and Organizing

  • Introduction
  • Follow-Up Analysis
  • Evaluate
  • Adapt, Close, and Celebrate

 Session 13: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate In Leadership Skills for Supervisors: Communication, Coaching, and Conflict Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Pre-Assignment Review

  •     Making Connections

Session 3: Whats Your Type? How About Mine?

  •     Seeking Information
  •     Identifying Your Characteristics and Preferences
  •     Questionnaire
  •     What Does it Mean To Have a Number?
  •     Mostly As – Inquiring Rationals, Part One
  •     Mostly As – Inquiring Rationals, Part Two
  •     Mostly Bs – Authentic Idealists, Part One
  •     Mostly Bs – Authentic Idealists, Part Two
  •     Mostly Cs – Organized Guardians, Part One
  •     Mostly Cs – Organized Guardians, Part Two
  •     Mostly Ds – Resourceful Artisans, Part One
  •     Mostly Ds – Resourceful Artisans, Part Two
  •     Whats Important?
  •     Debrief
  •     Understanding Introverts and Extroverts
  •     Questionnaire
  •     Using the Continuum
  •     Case Study

Session 4: Understanding Leadership

  •     About Leadership
  •     The Situational Leadership II® Model
  •     Understanding Your Comfort Zone
  •     Choosing Our Style
  •     The Cyclical Process
  •     Managing Performance
  •     Making Connections
  •     Servant Leadership
  •     Making Connections
  •     Onboarding and Orientation
  •     First Day Disasters
  •     Considering the Consequences

Session 5: Manage Your Time and Your Energy

  •     Introduction
  •     Larks and Owls
  •     SPIRIT Goals
  •     Organizing Your Workspace, Part One
  •     Organizing Your Workspace, Part Two
  •     Organizing Your Workspace, Part Three
  •     Our Top Time Management Tip

Session 6: The Commitment Curve

  •     The Big Picture
  •     The Phases of the Curve
  •     Stages of the Curve
  •     Stage One: Uninformed Optimism
  •     Stage Two: Informed Pessimism
  •     Stage Three: Hopeful Realism
  •     Stage Four: Informed Optimism
  •     Summary
  •     What Can Be Done to Bridge the Commitment Gap?

Session 7: Employee Development Models

  •     The Coaching Model
  •     Step One: Frame a Conversation, Part One
  •     Step One: Frame a Conversation, Part Two
  •     Step Two: Create Opportunities
  •     Step Three: Create an Action Plan
  •     Step Four: Give Feedback, Part One
  •     Step Four: Give Feedback, Part Two
  •     The Dialogue Model
  •     Defining I Messages
  •     Building the Message
  •     Description Techniques
  •     The Consequences and Benefits Matrix

Session 8: Dealing with Conflict and Difficult Issues

  •     Reflection
  •     Techniques for Resolving Conflict

Session 9: What Successful Leaders Do

  •     Secrets to Success
  •     Creating the Right Environment
  •     Making Connections
  •     Practices to Practice
  •     Making Connections

Session 10: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Delivery Method Online
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The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
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  • Thousands of positive reviews.
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Course Summary

Course ID No.: 002DTAOD5CB
Delivery Mode: Online
Course Access: Unlimited lifetime access to course material
Time required: Study at your own pace
Course Duration: 30-48 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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