Certificate in Certified Healthcare and Eldercare Mediator Online Course

Learn to use the InAccord® Conflict Analysis model for mediation


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US$4049

Save US$400 (9%)
OFF RRP US$4449
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This program provides comprehensive training in the InAccord model of mediation with a special focus on Healthcare and Eldercare disputes

Since 2005, one of the largest sponsors of conflict resolution, the American Arbitration Association, reports a double digit increase in dispute cases within a variety of healthcare organizations. With Healthcare as one of the leading growth industries in the United States, the need for mediation and arbitration is forecast to grow at a much higher rate than other specialization. Using the InAccord mediation model combined with family and eldercare mediation issues, you will learn to help companies and individuals resolve simple and complex issues between providers, patients, billing services, doctors, nurses and their families. 

The InAccord model teaches empowerment to the disputants through an empirical method of assessing power imbalances at the outset and educating disputants in conflict resolution communication that will serve them long after the dispute has been resolved. The model is predictable, measureable and focused on the unique needs of the parties to a dispute as opposed to the particular approach of any one mediator.

As a Certified Healthcare and Eldercare mediator you will improve your soft skills and conflict resolution abilities for your current position or advancement at work, enhance your resume as you seek new employment or help to open or apply to work within a Mediators Without Borders service location. In this highly comprehensive program, you will learn how to effectively help others negotiate and collaborate through the most difficult disputes.  The program provides training in the InAccord® Conflict Analysis model for mediation combined with an applied practice that includes simulated role plays. The program concludes with a course of focused study in Healthcare and Eldercare disputes. The specialization course focuses on health and eldercare issues such as bioethics, patient/family and provider disputes, internal workplace staff disputes and common issues of billing and insurance, eldercare abuse and competency and the growing effectiveness of appropriate apologies in medical errors that avert litigation.

This program is entirely online and is completed at your own pace. When you register, you receive six (6) months to complete this program.

In this program you will learn how to do the following:

  • Articulate the use of the InAccord® Conflict Analysis model for use in healthcare and eldercare mediation
  • Examine the Three Phases and Four Stages of the InAccord® model
  • Explore the pre-interview and post interview phases of the InAccord® mediation as applied to health and eldercare disputes
  • Apply the Touchstone Skills of questioning, reflecting, and reframing to simulated mediation cases
  • Apply InAccord® surveys to simulated cases and analyze the results
  • Examine ways the healthcare system and eldercare issues generate conflict
  • Understand theories related to healthcare and family systems and apply concepts to healthcare/eldercare disputes
  • Identify common healthcare and eldercare disputes and the various roles played by involved parties
  • Understand the mental and physical effects of aging and apply mediation to specific issues
  • Demonstrate an understanding of mediation ethics and bioethical standards as they apply to healthcare and eldercare issues

Course Fast Facts:

  • This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  • Instructors lead each course and you will be able to interact with them and ask questions
  • You can study from home or at work at your own pace in your own time
  • You can download printer friendly course material or save for viewing offline
  • You will be awarded a certificate at completion of this course

Course Delivery

Upon enrolment, an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

Students who successfully complete this program, may choose to sit for the Certified Mediator and Arbitrator exam after completion of the add-on course, In Accord Arbitration or self-study using purchased course materials.

Upon successful completion of the Program, you may choose to submit an application to an existing Mediators Without Borders Location to be considered to work as a professionally Certified Mediator and Arbitrator or as a professional Interviewer.

This online certificate program is offered in partnership with major colleges, universities, and other accredited education providers.

I.    InAccord Mediation Certificate
                A.    Justice and Alternative Dispute Resolution
                B.    Overview of InAccord® Conflict Analysis Model
                C.    Phases and Stages of the InAccord® Conflict Analysis Model
                D.    The Touchstone Skills Part I
                E.    The Touchstone Skills Part II
                F.    Crafting the Memorandum of Agreement
                G.    Special Issues In Mediation
                H.    Legal Processes and Ethics
II.    InAccord Applied Practice 
                A.    InAccord® Conflict Analysis in Practice
                B.    Touchstone Skills in Practice
                C.    InAccord® Demo Practice
                D.    Facilitating InAccord® Phase Two, Stage 1 Interventions
                E.    Facilitating the InAccord® Caucus
                F.    InAccord® Phase Two, Stages 2 & 3 Interventions
                G.    InAccord® Phase Two, Stage 4 Interventions
                H.    Ethical Dilemmas and Mitigation
III.    Healthcare and Eldercare Mediation
                A.    Common Conflicts in Health and Eldercare
                B.    The Field of Eldercare Mediation
                C.    The Bioethics Mediation Process 
                D.    Probate and Trust Mediation
                E.    Family Mediation Skills
                F.    Workplace Disputes in Healthcare and Elder Mediation 
                G.    Systems Theory and Organizational Development 
                H.    Conflicts within the Health Insurance Industry

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.    Can I register for programs if I am an international student?
Yes, because Our programs are online you never have to actually travel to the school.  Most schools offer telephone or online registration.

2.    How long does it take to complete a program?
All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace.  When you register, you’ll receive six (6) months to complete the program.  

3.    What if I don't have enough time to complete my program within the time frame provided?
The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for any extension over 3 months.

4.    Do I have to buy additional materials?

No, all textbooks are covered by your tuition. 

5.    Can I get financial assistance?

Our courses are non-credit courses, so they do not qualify for federal aid.  In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.  Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

6.    What happens when I complete the program? 
Upon successful completion of the program, you will be awarded individual certificates of completion for each course and an overall certificate for the program completion. 

7.    Am I guaranteed a job?
Our programs will provide you with the skills you need to obtain an entry-level position in most cases.  We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job.  Facilitators will also be available to use as a professional reference upon completion of the program.  Potential students should always do research on the job market in their area before registering.

8.    Who will be my instructor?
Each student is paired with a facilitator for one-on-one interaction.  The facilitator will be available (via e-mail, phone or Skype) to answer any questions you may have and to provide feedback on your performance.  All of our facilitators are successful working professionals in the fields in which they teach.

9.    What software or hardware do I need in order to take online programs and what are the system requirements?
In order to take our online programs, you must have access to a computer and the Internet.  You can access the program contents from any Web-enabled computer.  You don’t have to use the same computer to log-in to the program every time.  We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.

10.    Can I use a Mac?

Yes.

11.    When can I start the program?
Our programs are all open enrollment.  You can register and start the program as soon as you are ready.

Please note:  Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

12.    Does this program prepare for a certification?
Yes, this program prepares you to sit for the InAccord Certified Mediator and Arbitrator exam. The exam is one of three parts to certification. The other requirements are role play practice which you will log as part of your applied practice course and the submission of surveys and other documentation from ten volunteer or live cases.

Brian Luther, JD is a Colorado licensed attorney and certified mediator and arbitrator with over 15 years of mediation and alternative dispute resolution experience in a variety of settings, over 8 years of experience supervising and mentoring attorneys at LexisNexis, a leading legal research corporation, and over 5 years of being the Lead Trainer and Internship Supervisor for Mediators Without Borders.

Brian has presided as an impartial Hearing Officer for the City of Longmont, Colorado, and was just appointed as an alternate board member for the City of Longmont Board of Adjustments & Appeals, which is a quasi-judicial city board. As an independent and flexible attorney with an innovative mind-set and impeccable verbal and writing skills, Brian brings enthusiastic dedication to his work and his clients. Brian is a graduate of Rutgers University and has a law degree from the New England School of Law.

About this Course

This program provides comprehensive training in the InAccord model of mediation with a special focus on Healthcare and Eldercare disputes

Since 2005, one of the largest sponsors of conflict resolution, the American Arbitration Association, reports a double digit increase in dispute cases within a variety of healthcare organizations. With Healthcare as one of the leading growth industries in the United States, the need for mediation and arbitration is forecast to grow at a much higher rate than other specialization. Using the InAccord mediation model combined with family and eldercare mediation issues, you will learn to help companies and individuals resolve simple and complex issues between providers, patients, billing services, doctors, nurses and their families. 

The InAccord model teaches empowerment to the disputants through an empirical method of assessing power imbalances at the outset and educating disputants in conflict resolution communication that will serve them long after the dispute has been resolved. The model is predictable, measureable and focused on the unique needs of the parties to a dispute as opposed to the particular approach of any one mediator.

As a Certified Healthcare and Eldercare mediator you will improve your soft skills and conflict resolution abilities for your current position or advancement at work, enhance your resume as you seek new employment or help to open or apply to work within a Mediators Without Borders service location. In this highly comprehensive program, you will learn how to effectively help others negotiate and collaborate through the most difficult disputes.  The program provides training in the InAccord® Conflict Analysis model for mediation combined with an applied practice that includes simulated role plays. The program concludes with a course of focused study in Healthcare and Eldercare disputes. The specialization course focuses on health and eldercare issues such as bioethics, patient/family and provider disputes, internal workplace staff disputes and common issues of billing and insurance, eldercare abuse and competency and the growing effectiveness of appropriate apologies in medical errors that avert litigation.

This program is entirely online and is completed at your own pace. When you register, you receive six (6) months to complete this program.

In this program you will learn how to do the following:

  • Articulate the use of the InAccord® Conflict Analysis model for use in healthcare and eldercare mediation
  • Examine the Three Phases and Four Stages of the InAccord® model
  • Explore the pre-interview and post interview phases of the InAccord® mediation as applied to health and eldercare disputes
  • Apply the Touchstone Skills of questioning, reflecting, and reframing to simulated mediation cases
  • Apply InAccord® surveys to simulated cases and analyze the results
  • Examine ways the healthcare system and eldercare issues generate conflict
  • Understand theories related to healthcare and family systems and apply concepts to healthcare/eldercare disputes
  • Identify common healthcare and eldercare disputes and the various roles played by involved parties
  • Understand the mental and physical effects of aging and apply mediation to specific issues
  • Demonstrate an understanding of mediation ethics and bioethical standards as they apply to healthcare and eldercare issues

Course Fast Facts:

  • This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  • Instructors lead each course and you will be able to interact with them and ask questions
  • You can study from home or at work at your own pace in your own time
  • You can download printer friendly course material or save for viewing offline
  • You will be awarded a certificate at completion of this course

Course Delivery

Upon enrolment, an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

Students who successfully complete this program, may choose to sit for the Certified Mediator and Arbitrator exam after completion of the add-on course, In Accord Arbitration or self-study using purchased course materials.

Upon successful completion of the Program, you may choose to submit an application to an existing Mediators Without Borders Location to be considered to work as a professionally Certified Mediator and Arbitrator or as a professional Interviewer.

This online certificate program is offered in partnership with major colleges, universities, and other accredited education providers.

I.    InAccord Mediation Certificate
                A.    Justice and Alternative Dispute Resolution
                B.    Overview of InAccord® Conflict Analysis Model
                C.    Phases and Stages of the InAccord® Conflict Analysis Model
                D.    The Touchstone Skills Part I
                E.    The Touchstone Skills Part II
                F.    Crafting the Memorandum of Agreement
                G.    Special Issues In Mediation
                H.    Legal Processes and Ethics
II.    InAccord Applied Practice 
                A.    InAccord® Conflict Analysis in Practice
                B.    Touchstone Skills in Practice
                C.    InAccord® Demo Practice
                D.    Facilitating InAccord® Phase Two, Stage 1 Interventions
                E.    Facilitating the InAccord® Caucus
                F.    InAccord® Phase Two, Stages 2 & 3 Interventions
                G.    InAccord® Phase Two, Stage 4 Interventions
                H.    Ethical Dilemmas and Mitigation
III.    Healthcare and Eldercare Mediation
                A.    Common Conflicts in Health and Eldercare
                B.    The Field of Eldercare Mediation
                C.    The Bioethics Mediation Process 
                D.    Probate and Trust Mediation
                E.    Family Mediation Skills
                F.    Workplace Disputes in Healthcare and Elder Mediation 
                G.    Systems Theory and Organizational Development 
                H.    Conflicts within the Health Insurance Industry

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.    Can I register for programs if I am an international student?
Yes, because Our programs are online you never have to actually travel to the school.  Most schools offer telephone or online registration.

2.    How long does it take to complete a program?
All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace.  When you register, you’ll receive six (6) months to complete the program.  

3.    What if I don't have enough time to complete my program within the time frame provided?
The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for any extension over 3 months.

4.    Do I have to buy additional materials?

No, all textbooks are covered by your tuition. 

5.    Can I get financial assistance?

Our courses are non-credit courses, so they do not qualify for federal aid.  In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.  Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

6.    What happens when I complete the program? 
Upon successful completion of the program, you will be awarded individual certificates of completion for each course and an overall certificate for the program completion. 

7.    Am I guaranteed a job?
Our programs will provide you with the skills you need to obtain an entry-level position in most cases.  We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job.  Facilitators will also be available to use as a professional reference upon completion of the program.  Potential students should always do research on the job market in their area before registering.

8.    Who will be my instructor?
Each student is paired with a facilitator for one-on-one interaction.  The facilitator will be available (via e-mail, phone or Skype) to answer any questions you may have and to provide feedback on your performance.  All of our facilitators are successful working professionals in the fields in which they teach.

9.    What software or hardware do I need in order to take online programs and what are the system requirements?
In order to take our online programs, you must have access to a computer and the Internet.  You can access the program contents from any Web-enabled computer.  You don’t have to use the same computer to log-in to the program every time.  We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.

10.    Can I use a Mac?

Yes.

11.    When can I start the program?
Our programs are all open enrollment.  You can register and start the program as soon as you are ready.

Please note:  Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

12.    Does this program prepare for a certification?
Yes, this program prepares you to sit for the InAccord Certified Mediator and Arbitrator exam. The exam is one of three parts to certification. The other requirements are role play practice which you will log as part of your applied practice course and the submission of surveys and other documentation from ten volunteer or live cases.

Brian Luther, JD is a Colorado licensed attorney and certified mediator and arbitrator with over 15 years of mediation and alternative dispute resolution experience in a variety of settings, over 8 years of experience supervising and mentoring attorneys at LexisNexis, a leading legal research corporation, and over 5 years of being the Lead Trainer and Internship Supervisor for Mediators Without Borders.

Brian has presided as an impartial Hearing Officer for the City of Longmont, Colorado, and was just appointed as an alternate board member for the City of Longmont Board of Adjustments & Appeals, which is a quasi-judicial city board. As an independent and flexible attorney with an innovative mind-set and impeccable verbal and writing skills, Brian brings enthusiastic dedication to his work and his clients. Brian is a graduate of Rutgers University and has a law degree from the New England School of Law.

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Now Only US$4049 Save US$400 (9%)
OFF RRP US$4449
Delivery Method Online
Get Info Pack

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Course Summary

Course ID No.: 007GES431
Delivery Mode: Online
Course Access: 10 Months
Tutor Support: Yes
Time required: 240 Hours
Qualification: Certificate

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