Email Collections: Do's and Dont's Online Webinar
Learn How Email Can Help Improve Your Collections
Learn how email can help improve your collections and what some of the most common mistakes are
Technology has changed how we communicate and do business. Businesses and collectors have the added challenge of trying to contact customers or debtors who may only use cell phones, have given up their landline phones, and use email, instant messages, social media websites and text messages as their primary form of communications. Learn how you can use email to enhance your customer's experience and streamline your business' productivity in relation to getting paid. Learn how email can help improve your collections and what some of the most common mistakes are when using email and how you can avoid them.
Course Fast Facts:
- Learn the everything you need to know about email collections
- Comprehensive agenda covering Email Collections: Do's and Dont's
- Study along with simple instructions & demonstrations
- Written and developed by leading email instructors
- Certificate of completion
- Available in multiple formats where you can choose the best format for your needs
Available in :
- OnDemand Webinar : Archived webinar presentation with audio and slideshow including downloadable reference manual. Watch online anytime.
- Audio & Reference Manual : PDF and MP3 files delivered on a USB flash drive. Listen and read on any compatible device.
Course Delivery
This program is available in several formats. Upon enrolment an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course
Recognition & Accreditation
All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.
This course is being supplied by Lorman.
Using Email to Communicate With Your Customers
- What You Can Do
- What You Can't Do
- Best Business Practices Regarding Email
- Obtaining Consent to Use Email
- Laws Pertaining to Email
- Can Spam Rules
- The Federal Trade Commission
- The Fair Debt Collection Practices Act
- Risks of Using Email
- Benefits of Using Email for Your Business
- Protecting Your Business While Using Email
Addressing Privacy Issues
- Hacking
- Identity Theft
Sending Invoices With Email
- Do I Need Permission?
- Sending Attachments
Sending Statements With Email
- Do I Need Permission?
- Verifying Delivery
Corresponding Through Email About Past Due Accounts
- Sending Backup Documentation
- Proof of Delivery
- Proof of Sale or Order
- Dunning Notices
- Final Notice Before Further Action
GENERAL REQUIREMENTS:
Entry Requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS:
OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (Currently Internet Explorer 9, Firefox, Chrome, Safari)
For LIVE WEBINARS:
Q: What is the webinar viewer?
A: Not every live webinar will have the webinar viewer. The webinar viewer is an online PowerPoint® presentation that the speaker will manipulate. You can access the webinar viewer through a link provided in your confirmation email. Again, Internet access is required.
Q: What is a live webinar?
A: A live webinar is a live training program in which the audio is streamed over the Internet or accessed over phone lines and the written materials are accessed via the Internet. Audio and video reception capabilities of your computer set-up is required.
Q: How do I access the live webinar?
A: Once you have registered for the live webinar, you will receive a confirmation email with a link and an individual PIN to stream the audio over the Internet and access the reference materials.
Q: How do I access the reference materials?
A: Your confirmation email includes a link to the reference materials for your live webinar. The reference materials are typically available for download a day or two before the live webinar.
For OnDemand WEBINARS:
Q: What is an OnDemand webinar?
A: OnDemand webinars are self-paced online programs that allow you to earn continuing education credit at your convenience. Each program includes a downloadable PDF reference manual. A PDF viewer is required.
Q: My OnDemand webinar is not functioning properly. What can I do?
A: Adobe Flash 9+ with Javascript enabled is needed to view the program.
 |
Michelle DunnMichelle Dunn Writer, LLC
|
 |
About this Course |
 |
Learn how email can help improve your collections and what some of the most common mistakes are
Technology has changed how we communicate and do business. Businesses and collectors have the added challenge of trying to contact customers or debtors who may only use cell phones, have given up their landline phones, and use email, instant messages, social media websites and text messages as their primary form of communications. Learn how you can use email to enhance your customer's experience and streamline your business' productivity in relation to getting paid. Learn how email can help improve your collections and what some of the most common mistakes are when using email and how you can avoid them.
Course Fast Facts:
- Learn the everything you need to know about email collections
- Comprehensive agenda covering Email Collections: Do's and Dont's
- Study along with simple instructions & demonstrations
- Written and developed by leading email instructors
- Certificate of completion
- Available in multiple formats where you can choose the best format for your needs
Available in :
- OnDemand Webinar : Archived webinar presentation with audio and slideshow including downloadable reference manual. Watch online anytime.
- Audio & Reference Manual : PDF and MP3 files delivered on a USB flash drive. Listen and read on any compatible device.
Course Delivery
This program is available in several formats. Upon enrolment an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course
Recognition & Accreditation
All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.
This course is being supplied by Lorman.
Using Email to Communicate With Your Customers
- What You Can Do
- What You Can't Do
- Best Business Practices Regarding Email
- Obtaining Consent to Use Email
- Laws Pertaining to Email
- Can Spam Rules
- The Federal Trade Commission
- The Fair Debt Collection Practices Act
- Risks of Using Email
- Benefits of Using Email for Your Business
- Protecting Your Business While Using Email
Addressing Privacy Issues
- Hacking
- Identity Theft
Sending Invoices With Email
- Do I Need Permission?
- Sending Attachments
Sending Statements With Email
- Do I Need Permission?
- Verifying Delivery
Corresponding Through Email About Past Due Accounts
- Sending Backup Documentation
- Proof of Delivery
- Proof of Sale or Order
- Dunning Notices
- Final Notice Before Further Action
GENERAL REQUIREMENTS:
Entry Requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS:
OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (Currently Internet Explorer 9, Firefox, Chrome, Safari)
For LIVE WEBINARS:
Q: What is the webinar viewer?
A: Not every live webinar will have the webinar viewer. The webinar viewer is an online PowerPoint® presentation that the speaker will manipulate. You can access the webinar viewer through a link provided in your confirmation email. Again, Internet access is required.
Q: What is a live webinar?
A: A live webinar is a live training program in which the audio is streamed over the Internet or accessed over phone lines and the written materials are accessed via the Internet. Audio and video reception capabilities of your computer set-up is required.
Q: How do I access the live webinar?
A: Once you have registered for the live webinar, you will receive a confirmation email with a link and an individual PIN to stream the audio over the Internet and access the reference materials.
Q: How do I access the reference materials?
A: Your confirmation email includes a link to the reference materials for your live webinar. The reference materials are typically available for download a day or two before the live webinar.
For OnDemand WEBINARS:
Q: What is an OnDemand webinar?
A: OnDemand webinars are self-paced online programs that allow you to earn continuing education credit at your convenience. Each program includes a downloadable PDF reference manual. A PDF viewer is required.
Q: My OnDemand webinar is not functioning properly. What can I do?
A: Adobe Flash 9+ with Javascript enabled is needed to view the program.
|
Michelle DunnMichelle Dunn Writer, LLC
|
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Course Summary
| Course ID: | 101LRECDD |
|---|---|
| Delivery Mode: |
Online |
| Access: | 90 days |
| Tutor Support: | Yes |
| Time: | 55 minutes |
| Qualification: | Certificate |
