Email Collections: Do's and Dont's Online Course

Learn How Email Can Help Improve Your Collections

Email Collections: Do's and Dont's Online Course

Pay Upfront US$219
Get Info Pack

Learn how email can help improve your collections and what some of the most common mistakes are

Technology has changed how we communicate and do business. Businesses and collectors have the added challenge of trying to contact customers or debtors who may only use cell phones, have given up their landline phones, and use email, instant messages, social media websites and text messages as their primary form of communications. Learn how you can use email to enhance your customer's experience and streamline your business' productivity in relation to getting paid. Learn how email can help improve your collections and what some of the most common mistakes are when using email and how you can avoid them.

Course Fast Facts:

  1. Learn the everything you need to know about email collections
  2. Comprehensive agenda covering Email Collections: Do's and Dont's
  3. Study along with simple instructions & demonstrations
  4. Written and developed by leading email instructors
  5. Certificate of completion
  6. Available in multiple formats where you can choose the best format for your needs

Available in :

  • OnDemand Webinar : Archived webinar presentation with audio and slideshow including downloadable reference manual. Watch online anytime.
  • Audio & Reference Manual : PDF and MP3 files delivered on a USB flash drive. Listen and read on any compatible device.

Course Delivery

This program is available in several formats. Upon enrolment an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course

Recognition & Accreditation

All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

This course is being supplied by Lorman.

Using Email to Communicate With Your Customers

  • What You Can Do
  • What You Can't Do
  • Best Business Practices Regarding Email
    • Obtaining Consent to Use Email
  • Laws Pertaining to Email
    • Can Spam Rules
    • The Federal Trade Commission
    • The Fair Debt Collection Practices Act
  • Risks of Using Email
  • Benefits of Using Email for Your Business
  • Protecting Your Business While Using Email

Addressing Privacy Issues

  • Hacking
  • Identity Theft

Sending Invoices With Email

  • Do I Need Permission?
  • Sending Attachments

Sending Statements With Email

  • Do I Need Permission?
  • Verifying Delivery

Corresponding Through Email About Past Due Accounts

  • Sending Backup Documentation
  • Proof of Delivery
  • Proof of Sale or Order
  • Dunning Notices
  • Final Notice Before Further Action

GENERAL REQUIREMENTS:

Entry Requirements
Students must have basic literacy and numeracy skills.

Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements
Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:
Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS:
OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)

All systems
Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (Currently Internet Explorer 9, Firefox, Chrome, Safari)


For LIVE WEBINARS:

Q:  What is the webinar viewer?
A:  Not every live webinar will have the webinar viewer. The webinar viewer is an online PowerPoint® presentation that the speaker will manipulate. You can access the webinar viewer through a link provided in your confirmation email.  Again, Internet access is required.

Q:  What is a live webinar?
A:  A live webinar is a live training program in which the audio is streamed over the Internet or accessed over phone lines and the written materials are accessed via the Internet. Audio and video reception capabilities of your computer set-up is required.

Q:  How do I access the live webinar?
A:   Once you have registered for the live webinar, you will receive a confirmation email with a link and an individual PIN to stream the audio over the Internet and access the reference materials.

Q:  How do I access the reference materials?
A:  Your confirmation email includes a link to the reference materials for your live webinar. The reference materials are typically available for download a day or two before the live webinar.

For OnDemand WEBINARS:

Q:  What is an OnDemand webinar?
A:  OnDemand webinars are self-paced online programs that allow you to earn continuing education credit at your convenience. Each program includes a downloadable PDF reference manual. A PDF viewer is required.

Q:  My OnDemand webinar is not functioning properly. What can I do?
A:  Adobe Flash 9+ with Javascript enabled is needed to view the program.

CREDITS

OnDemand Webinar

This course was last revised on December 8, 2016.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

  • CBC 0.5


ALL ACCESS PASS

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Michelle Dunn

Michelle Dunn

Michelle Dunn Writer, LLC

  • Founder of the Credit & Collections Association, LLC
  • Called the nation's authority on collecting money
  • 24 year debt collection industry veteran, entrepreneur, published columnist and award-winning writer
  • One of the top 5 women in collections for 2007 and 2008
  • One of the top 50 most influential collection professionals of 2007
  • Writer of many books and a contributor to the Wall Street Journal
About this Course

Learn how email can help improve your collections and what some of the most common mistakes are

Technology has changed how we communicate and do business. Businesses and collectors have the added challenge of trying to contact customers or debtors who may only use cell phones, have given up their landline phones, and use email, instant messages, social media websites and text messages as their primary form of communications. Learn how you can use email to enhance your customer's experience and streamline your business' productivity in relation to getting paid. Learn how email can help improve your collections and what some of the most common mistakes are when using email and how you can avoid them.

Course Fast Facts:

  1. Learn the everything you need to know about email collections
  2. Comprehensive agenda covering Email Collections: Do's and Dont's
  3. Study along with simple instructions & demonstrations
  4. Written and developed by leading email instructors
  5. Certificate of completion
  6. Available in multiple formats where you can choose the best format for your needs

Available in :

  • OnDemand Webinar : Archived webinar presentation with audio and slideshow including downloadable reference manual. Watch online anytime.
  • Audio & Reference Manual : PDF and MP3 files delivered on a USB flash drive. Listen and read on any compatible device.

Course Delivery

This program is available in several formats. Upon enrolment an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course

Recognition & Accreditation

All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

This course is being supplied by Lorman.

Using Email to Communicate With Your Customers

  • What You Can Do
  • What You Can't Do
  • Best Business Practices Regarding Email
    • Obtaining Consent to Use Email
  • Laws Pertaining to Email
    • Can Spam Rules
    • The Federal Trade Commission
    • The Fair Debt Collection Practices Act
  • Risks of Using Email
  • Benefits of Using Email for Your Business
  • Protecting Your Business While Using Email

Addressing Privacy Issues

  • Hacking
  • Identity Theft

Sending Invoices With Email

  • Do I Need Permission?
  • Sending Attachments

Sending Statements With Email

  • Do I Need Permission?
  • Verifying Delivery

Corresponding Through Email About Past Due Accounts

  • Sending Backup Documentation
  • Proof of Delivery
  • Proof of Sale or Order
  • Dunning Notices
  • Final Notice Before Further Action

GENERAL REQUIREMENTS:

Entry Requirements
Students must have basic literacy and numeracy skills.

Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements
Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:
Microsoft Windows XP, or later
Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS:
OSX/iOS 6 or later
Modern and up to date Browser (Firefox, Chrome, Safari)

All systems
Internet bandwidth of 1Mb or faster
Flash player or a browser with HTML5 video capabilities (Currently Internet Explorer 9, Firefox, Chrome, Safari)


For LIVE WEBINARS:

Q:  What is the webinar viewer?
A:  Not every live webinar will have the webinar viewer. The webinar viewer is an online PowerPoint® presentation that the speaker will manipulate. You can access the webinar viewer through a link provided in your confirmation email.  Again, Internet access is required.

Q:  What is a live webinar?
A:  A live webinar is a live training program in which the audio is streamed over the Internet or accessed over phone lines and the written materials are accessed via the Internet. Audio and video reception capabilities of your computer set-up is required.

Q:  How do I access the live webinar?
A:   Once you have registered for the live webinar, you will receive a confirmation email with a link and an individual PIN to stream the audio over the Internet and access the reference materials.

Q:  How do I access the reference materials?
A:  Your confirmation email includes a link to the reference materials for your live webinar. The reference materials are typically available for download a day or two before the live webinar.

For OnDemand WEBINARS:

Q:  What is an OnDemand webinar?
A:  OnDemand webinars are self-paced online programs that allow you to earn continuing education credit at your convenience. Each program includes a downloadable PDF reference manual. A PDF viewer is required.

Q:  My OnDemand webinar is not functioning properly. What can I do?
A:  Adobe Flash 9+ with Javascript enabled is needed to view the program.

CREDITS

OnDemand Webinar

This course was last revised on December 8, 2016.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

  • CBC 0.5


ALL ACCESS PASS

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Michelle Dunn

Michelle Dunn

Michelle Dunn Writer, LLC

  • Founder of the Credit & Collections Association, LLC
  • Called the nation's authority on collecting money
  • 24 year debt collection industry veteran, entrepreneur, published columnist and award-winning writer
  • One of the top 5 women in collections for 2007 and 2008
  • One of the top 50 most influential collection professionals of 2007
  • Writer of many books and a contributor to the Wall Street Journal

We provide a 7 Day Money Back Refund on all Courses

Pay Upfront US$219
Delivery Method Online
Get Info Pack

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Course Summary

Course ID No.: 101LRECDD
Delivery Mode: Online
Course Access: 90 days
Tutor Support: Yes
Time required: 55 minutes
Qualification: Certificate

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