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Business Etiquette Online Bundle, 2 Certificate Courses

Look and Sound Your Best in Any Situation


Get Business Etiquette and Interpersonal Skills in this Bundle

1. Business Etiquette: Look and Sound Your Best in Any Situation

Business etiquette is so much more than knowing which fork to use at lunch with a client. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people (and making them comfortable around you!)

Good etiquette adds to your overall credibility. If you treat all people with respect, show courtesy in the office and dress well, those you work with will most likely think highly of you. On the other hand, poor etiquette can hurt your professional relationships. During this course we will look at many areas of business etiquette, including networking, meeting manners, dining decorum, international business etiquette and more.

At the end of this Business Etiquette Online Short Course, you should be able to:

  • Identify what business etiquette is and why it’s important.
  • Network with confidence.
  • Present themselves professionally.
  • Understand the importance of dress codes and what they mean.
  • Understand how to use a business card effectively.
  • Remember names easily.
  • How to conduct themselves at a business lunch.
  • Understand basic guidelines regarding, grammar standards in all written communication.
  • Understand telephone etiquette.
  • Understand the benefits of international etiquette.

2. Interpersonal Skills: Learn Powerful Communication Skills!

We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

By the end of this Interpersonal Skills Online Short Course, you will be able to:

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
  • Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
  • Understand how the use of facts and emotions can help bring people to your side
  • Identify ways of sharing one's opinions constructively
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
  • Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Business Etiquette Bundle, 2 Courses includes the following courses, below is a summary of each course: 

Course 1 - Business Etiquette

Section One: Getting Started

  • Objectives

Section Two: What is Business Etiquette

  • Defining Etiquette
  • Why Bother with Business Etiquette

Section Three: Networking

  • The Cold Introduction
  • First Impressions Matter
  • The Business Card
  • Sorry, what was your name again?

Section Four: What to Wear

  • Is a Dress Code Optional?
  • 10 tips for that perfect look

Section Five: Introductions Over, What Next?

  • The bone crusher and the dead fish
  • Conversation Etiquette
  • Stages of Conversation

Section Six: The Business Lunch

  • Which Fork First?
  • Eating with Etiquette

Section Seven: Restaurant Etiquette

  • Ordering Correctly
  • Alcohol
  • Paying the Bill and Tipping

Section Eight: Email Etiquette and Netiquette

  • Understanding Netiquette
  • Email Etiquette: The Do’s and Don’ts of Email
  • Grammar

Section Nine: Telephone Etiquette

  • 10 Tips for Telephone Etiquette
  • Leaving Voicemail
  • Mobile Manners

Section Ten: The Written Letter

  • Saying Thank You with Style
  • Letters the Basic Structure
  • Writing the Letter

Section Eleven: International Etiquette

  • Some Basic Rules
  • Business Card Etiquette
  • Personal Space
  • Gifts
  • Communication

Section Twelve: Wrapping Up

Course 2 - Interpersonal Skills

Module One - Getting Started

Module Two - Verbal Communication Skills

  • Listening and hearing: they aren't the same thing
  • Asking questions
  • Communicating with power

Module Three - Non-Verbal Communication Skills

  • Body language
  • The signals you sent to others
  • It's not what you say, it's how you say it

Module Four - Making Small Talk and Moving Beyond

  • Starting a conversation
  • The four levels of conversation

Module Five - Moving the Conversation Along

  • Asking for examples
  • Using repetition
  • Using summary questions
  • Asking for clarity and completeness

Module Six - Remembering Names

  • Creating a powerful introduction
  • Using Mnemonics
  • Uh-oh... I've forgotten your name

Module Seven - Influencing Skills

  • Seeing the other side
  • Building a bridge
  • Giving in without giving up

Module Eight - Bringing People to Your Side

  • A dash of emotion
  • Plenty of facts
  • Bringing it all together

Module Nine - Sharing your Opinion

  • Using I-messages
  • Disagreeing constructively
  • Building consensus

Module Ten - Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Delivery Method Online
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Features:
  • 12 month online access,  24/7 anywhere.
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Course Summary

Course ID No.: 020BEOSC2CB
Delivery Mode: Online
Course Access: Unlimited lifetime access to course material
Time required: Study at your own pace
Course Duration: 12-16 Hours
Assessments: Yes
Qualification: Certificate