Balanced Scorecard Basics Online Bundle, 5 Certificate Courses

Learn the Basics in Balanced Scorecard

Balanced Scorecard Basics Online Bundle, 5 Certificate Courses

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Get Balanced Scorecard Basics, Process Improvement with Gap Analysis, Onboarding – The Essential Rules for a Successful Onboarding, Working Smarter - Using Technology to your Advantage and Strategic Planning in this Bundle

1. Balanced Scorecard Basics:Learn the Basics in Balanced Scorecard

Intangible assets (like a company’s reputation, the knowledge base created by their employees, and training initiatives) can make up a huge portion of a company’s wealth. This course will teach you about the balanced scorecard, which can help you measure all aspects of your organization’s success.

You will begin this course by learning what the balanced scorecard is and what types of organizations it is most useful for. Then, you will review some sample scorecards, strategy maps, and tactical action plans. You will also learn how to develop your organization’s mission, vision, and values (which form the basis for the balanced scorecard); a project vision statement; plans to implement the scorecard; and balanced scorecard teams.

At the end of this course, you will be able to:

  • Define what the balanced scorecard is.
  • Identify the benefits of the scorecard.
  • Describe the common balanced scorecard pitfalls and how to avoid them.
  • Determine if the balanced scorecard is right for your organization.
  • Describe the key elements of the balanced scorecard process.
  • Identify a strategy map, tactical action plan, and balanced scorecard.
  • Create a vision statement for the balanced scorecard.
  • Understand what corporate values, mission statements, and vision statements are and how they tie into the balanced scorecard process.
  • Identify the components of supporting balanced scorecard plans.
  • Understand what processes you will need to support the balanced scorecard.
  • Identify the members of different balanced scorecard teams.

2. Process Improvement with Gap Analysis:Improve Organizational Processes Through Gap Analysis

Gap analysis is a useful tool to improve processes in an organization or business. It will help you reveal and bridge process gaps. Gap analysis can be used in various facets of a business and in many ways to get to the desired end result.

You will learn how to embrace Process Improvement with Gap Analysis during this course which provides you with the knowledge of what gap analysis is, examples, templates, and the guidance to implement an analysis in your situation.

After you complete this Process Improvement with Gap Analysis course, you will be able to:

  • Define the term “gap analysis.”
  • Identify different types of gap analyses.
  • Perform all stages of the gap analysis process.
  • Create a gap analysis report.

3. Onboarding – The Essential Rules for a Successful Onboarding:Implement A Well-Designed Onboarding Program

Did you know that most employees decide to leave a job within their first 18 months with an organization? You can greatly increase the likelihood that a new employee will stay with you by implementing a well-designed onboarding program that will guide the employee through their first months with the company.

This course will explore the benefits of onboarding, show you how to design an onboarding framework, give you ways to customize the program for different audiences (including managers and executives), and demonstrate how to measure results from the program.

After you complete this Onboarding: The Essential Rules for a Successful Onboarding Program course, you will be able to:

  • Define onboarding and describe how it is different from orientation.
  • Identify the business benefits of onboarding.
  • List the factors that contribute to a successful onboarding program.
  • Build a team to create an onboarding program.
  • Prepare a vision statement and goals for an onboarding program.
  • Design a framework for an onboarding program that includes program setup, various types of training, games, progress tracking, and follow-up.
  • Customize your onboarding framework.
  • Identify which metrics you should track to evaluate program results.
  • Create a branded, unique program that will strengthen your company’s image and market position

4. Working Smarter - Using Technology to your Advantage:Learn How To Use Technology To Your Advantage

Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused by too many gadgets. This course is about using technology to work smarter, not harder.

In this course, you’ll learn how to use technology to your advantage. Computers, various types of applications, software purchases, technical training, IT budgets, security, privacy, usage policies, ergonomics, instant messaging, and telecommuting are all covered.

After you complete this Working Smarter course, you will be able to:

  • Make your workplace a technology-friendly place.
  • Make the most of computers, telephones, instant messaging, e-mail,
  • contact management applications, and scheduling software.
  • Communicate better with the IT department.
  • Make the best software and training choices.
  • Set an IT budget.
  • Set expectations and responsibilities for security and privacy.
  • Keep employees safe and healthy.
  • Develop and implement a system usage policy.
  • Implement policies for dealing with company property.
  • Decide whether or not employees should telecommute.
  • Make telecommuting work.
  • Deal with workplace rage.
  • Address technological issues.

5. Strategic Planning:Learn How To Strategize A Solid Plan For Your Business

A solid strategic plan is essential for business success. It should outline your values, mission, vision, strategy, and your plan for getting there.

If you and the people who work with you don’t understand where the company is going, they may all develop their own priorities and actually prevent you from getting where you need to be. Part of getting everyone on board is creating a strategic plan complete with the organization’s values, vision, and mission. Then, there’s the challenge of bringing these principles to life in a meaningful way that people can relate to. This course will help you describe what you want to do and get people where you want to go.

A good strategic plan describes what the owners want the business to do and how to get there. This course will help you identify all the pieces of a strategic plan and how to put them together to create something meaningful.

After you complete this Strategic Planning course, you will be able to:

  • Identify the values that support the company.
  • Define the vision for the company. 
  • Write a mission statement that explains what the company’s purpose is.
  • Complete meaningful SWOT analyses.
  • Apply tools and techniques to create a strategic plan that directs the organization from the executive to the front line.
  • Implement, evaluate, and review a strategic plan.
  • Identify how related tools, such as the strategy map and balanced scorecard, can help you develop a strategic plan.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Balanced Scorecard Basics 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Balanced Scorecard Basics Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Understanding the Balanced Scorecard

  • What is the Balanced Scorecard?
  • Creating a Scorecard
  • The Need for the Balanced Scorecard
  • Shifting Business

 Session 3: The Ingredients for Success

  • Is the Balanced Scorecard Right for Us?
  • Do You Need a Balanced Scorecard?
  • Top Ten Scorecard Pitfalls
  • Discussing the Pitfalls

 Session 4: Overview of the Balanced Scorecard Process

  • The Big Picture
  • Sample Strategy Map
  • Strategy Map Example
  • Sample Balanced Scorecard
  • Sample Tactical Action Plan
  • Tactical Action Plan Example

 Session 5: Creating a Project Vision Statement

  • Why We're Doing What We're Doing
  • Unified Statement Example
  • Making a Statement

 Session 6: Understanding Organizational Mission, Vision, and Values

  • The Building Blocks for Your Balanced Scorecard
  • Looking at Values
  • Mission Statement
  • Vision Statements
  • Analyzing Sample Statements

 Session 7: Plans and Processes to Build

  • Project Plans
  • Communication Plans
  • Training Plans
  • Building Core Plans: Building a Training Plan
  • A Checklist of Processes
  • Making the Fit
  • Bill the Builder
  • Discussing Bill

 Session 8: Building Balanced Scorecard Teams

  • Executive Team
  • Balanced Scorecard Steering Team
  • Strategic Teams
  • Team Overview

 Session 9: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate in Process Improvement with Gap Analysis Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: What is Gap Analysis?

  •     Defining Gap Analysis
  •     Where Gaps Occur
  •     The Business Case for Gap Analysis
  •     Types of Gap Analyses
  •     Making Connections

Session 3: The Gap Analysis Process

  •     Process Overview
  •     Recording the Data
  •     Step One: Identify the Future State, Part One
  •     Step One: Identify the Future State, Part Two
  •     Step Two: Identify the Current State, Part One
  •     Step Two: Identify the Current State, Part Two
  •     Step Three: Measure the Gap, Part One
  •     Step Three: Measure the Gap, Part Two
  •     Step Four: Create an Action Plan
  •     Step Five: Implement and Follow Up
  •     Making Connections
  •     Task

Session 4: Supporting Tools

  •     The McKinsey 7S Model
  •     The 7S Framework
  •     About the Elements
  •     SWOT Analysis
  •     Sample SWOT
  •     The Five Whys Technique
  •     Example
  •     The Fishbone Diagram
  •     About the Diagram
  •     Making Connections, Part One
  •     Making Connections, Part Two
  •     Task One
  •     Task Two
  •     Task Three

Session 5: Creating a Gap Analysis Report

  •     Essential Elements of a Gap Analysis Report
  •     Extra Elements

Session Six: Test Driving

  •     Pre-Assignment Review
  •     Toolbox
  •     SWOT Analysis
  •     Five Whys

Session 7: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 3 - Certificate in Onboarding – The Essential Rules for a Successful Onboarding Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Onboarding

  • What is Onboarding?
  • Areas of Onboarding
  • Benefits for Your Business
  • Costs to Consider
  • A Recipe for Disaster

 Session 3: Creating the Onboarding Steering Team

  • Designing Your Team

 Session 4: Gathering Supporting Information

  • Finding the Processes and People
  • Identifying Stakeholders
  • Personal Identification
  • Putting It All Together
  • Vision Summary Sample
  • Activity
  • Activity

 Session 5: Setting Goals

  • The SPIRIT Model

 Session 6: Developing the Framework

  • A General Framework
  • Types of Activities
  • What is Pre-Work?
  • Pre-Work for the Manager
  • Pre-Work for the Employee
  • Transitioning from Pre-Work to Onboarding Activities
  • Creating an Onboarding Plan Template
  • Day One
  • Week One
  • Checking In
  • Completing an Informal Review
  • Month One
  • Example One
  • Example Two
  • Setting up the Review Meeting
  • Semi-Annual and Annual Reviews

 Session 7: Creating an Onboarding Plan

  • Background
  • Onboarding Plan Template

 Session 8: Customizing the Framework

  • Background
  • Individual Onboarding Plan
  • Activity

 Session 9: Measuring Results

  • Measuring Metrics

 Session 10: Branding the Program

  • Making the Onboarding Program All Your Own
  • Branding River Adventures
  • Activity

 Session 11: Onboarding Executives

  • Things to Consider

 Session 12: Understanding Employee Engagement

  • Present or Engaged?
  • Facts and Figures
  • The 10 Cs of Employee Engagement

 Session 13: Ten Ways to Make Your Program Unique

  • Ten Ways to Make Your Program Unique

 Session 14: Fun and Games

  • Lets Get Creative!
  • Our Favorite Onboarding Games

 Session 15: Case Study Analysis

  • Making Connections

 Session 16: Personal Action Plan

  • Personal Action Plan
  • Achieving My Goals

Course 4 - Certificate in Working Smarter - Using Technology to your Advantage Online Course

 Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Technology-Friendly Workplace

  • Tips and Tricks
  • Tips for Employees, Part One
  • Tips for Employees, Part Two
  • Tips for Managers
  • Ten Easy Ways to Use Technology to Make Work Fun
  • Acme Consulting, Scenario One
  • Scenario Two
  • Scenario Three
  • Scenario Four

 Session 3: Conquering Computers

  • Setting Expectations
  • Upgrading Software
  • Stretch!
  • Staying Focused
  • Case Study, Part One
  • Case Study, Part Two
  • Have Fun With It!

 Session 4: Communicating with the IT Dept.

  • Communicating with IT, Part One
  • Communicating with IT, Part Two
  • Communicating with IT, Part Three

 Session 5: Choosing Software Wisely

  • The Three-Step Process
  • Step Two: Evaluating the Software, Part One
  • Step Two: Evaluating the Software, Part Two
  • Step Three: Making the Purchase
  • About Upgrading
  • Upgrading Checklist
  • Acme Consulting, Part Two
  • Case Study: Tom’s Options
  • Questions

 Session 6: Technical Training

  • Types of Training
  • Training Tip

 Session 7: Setting an IT Budget

  • Budget Basics
  • Step One: Preparing a Draft
  • Costs to Consider
  • Step Two: Looking at Reality
  • Step Three: Finalizing the Budget
  • An Alternative Approach
  • The Shrinking Budget

 Session 8: Security and Privacy

  • An Employee’s Rights
  • Doing Your Part
  • An Employer’s Rights

 Session 9: Uncontrolled vs. Controlled Networks

  • Two Network Types
  • Uncontrolled Networks
  • Controlled Networks
  • About Restricting Internet Access

 Session 10: Ergonomics

  • What is Ergonomics?
  • Stretch!

 Session 11: System Usage Policies

  • What is a System Usage Policy?
  • Topics to Cover
  • Tips for Success
  • Sample Internet, E-Mail, and Computer Usage Policy
  • Sample Internet, E-Mail, and Computer Usage Policy, Part 2
  • Sample Internet, E-Mail, and Computer Usage Policy, Part 3
  • Sample Internet, E-Mail, and Computer Usage Policy, Part 4
  • Sample Internet, E-Mail, and Computer Usage Policy, Part 5
  • Sample Internet, E-Mail, and Computer Usage Policy, Part 6
  • Sample Internet, E-Mail, and Computer Usage Policy, Part 8
  • Sample Internet, E-Mail, and Computer Usage Policy, Part 9
  • Sample Internet, E-Mail, and Computer Usage Policy, Part 10
  • Acme Consulting, Part Three
  • Scenario Two
  • Scenario Three
  • Scenario Four

 Session 12: Taking Care of Company Property

  • Basic Rules of Etiquette
  • The Employee’s Role
  • Making Connections

 Session 13: Time-Saving Tools

  • E-Mail Applications
  • Tips and Tricks
  • E-Mail Etiquette
  • A Word about Attachments
  • Scheduling Applications
  • Tips and Tricks
  • Contact Management Applications

 Session 14: Telephone Etiquette

  • Basic Tips
  • Voice Mail
  • Leaving Messages

 Session 15: Instant Messaging

  • Instant Messaging Etiquette
  • Understanding Acronyms

 Session 16: Telecommuting

  • What is Telecommuting?
  • Possible Disadvantages
  • Preparing for Telecommuting
  • Tips and Tricks
  • A Resource Checklist
  • Other Notes
  • To Telecommute or Not to Telecommute
  • Scenario Two
  • Scenario Three
  • Scenario Four
  • Scenario Five

 Session 17: Workplace Rage

  • Preventing Workplace Rage
  • A Manager’s Responsibilities

 Session 18: It’s Not Working!

  • Introduction
  • Scenario One
  • Scenario Two
  • Scenario Three
  • Scenario Four
  • Scenario Five

 Session 19: Policies and Procedures Checklist

  • A Policies and Procedures Checklist

 Session 20: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate in Strategic Planning Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Understanding Strategic Planning

  •     Understanding Strategic Planning
  •     Understanding Your Stakeholders
  •     Getting Focused
  •     Making Connections
  •     Pyramid Structure

Session 3: Identifying Our Values

  •     Pre-Assignment Review
  •     Option B
  •     Creating Value Statements
  •     Making Connections

Session 4: Designing Our Vision

  •     The Vision Process
  •     Case Study
  •     Moving Forward
  •     Moving Forward
  •     Defining Your Vision

Session 5: On a Mission

  •     Defining Your Mission Statement
  •     Examples
  •     Designing a Mission Statement

Session 6: Performing a SWOT Analysis

  •     What is a SWOT Analysis?
  •     SWOT Matrix
  •     SWOT Checklist
  •     Individual Analyses
  •     SWOT Ratings
  •     Part Two: Reflection

Session 7: Setting Goals

  •     Fitting into the Plan
  •     The Four Perspectives
  •     Timeline for Your Plan
  •     Goals with SPIRIT
  •     Getting Into It

Session 8: Assigning Roles, Responsibilities, and Accountabilities

  •     Who Does What and When?
  •     Making Connections
  •     Establishing Priorities
  •     Types of Decisions
  •     Rephrase the Problem
  •     Rephrase the Problem
  •     Expose and Challenge Assumptions
  •     Use Facts
  •     Grow Your Thinking
  •     Shrink Your Environment Temporarily
  •     Practice Multiple Perspectives
  •     Turn it Upside Down
  •     Frame the Problem Purposely and Positively
  •     Summary
  •     Problem Solving in Action

Session 9: The Full Picture

  •     Strategic Planning Snapshot

Session 10: Gathering Support

  •     Introduction
  •     Accountabilities
  •     Complete
  •     Putting It Into Practice

Session 11: Making the Change

  •     Getting Ready
  •     Case Study
  •     Making Connections
  •     The Three Phases
  •     Endings
  •     Transitions/Neutral Zone
  •     Insights
  •     Control and Change

Session 12: How Does It Look?

  •     Presenting Your Ideas
  •     Infographics
  •     Presentations
  •     Creative Considerations

Session 13: Getting There

  •     Planning for Problems
  •     Security Considerations
  •     Making it Great
  •     Sample Strategy Map
  •     Sample Strategy Map
  •     Sample Balanced Scorecard

Session 14: Mocking Up the Process

  •     Case Study
  •     SWOT Analysis 1
  •     SWOT Analysis 2
  •     Strategic Planning Framework

A Personal Action Plan

  •    Starting Point
  •    Where I Want to Go
  •    How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get Balanced Scorecard Basics, Process Improvement with Gap Analysis, Onboarding – The Essential Rules for a Successful Onboarding, Working Smarter - Using Technology to your Advantage and Strategic Planning in this Bundle

1. Balanced Scorecard Basics:Learn the Basics in Balanced Scorecard

Intangible assets (like a company’s reputation, the knowledge base created by their employees, and training initiatives) can make up a huge portion of a company’s wealth. This course will teach you about the balanced scorecard, which can help you measure all aspects of your organization’s success.

You will begin this course by learning what the balanced scorecard is and what types of organizations it is most useful for. Then, you will review some sample scorecards, strategy maps, and tactical action plans. You will also learn how to develop your organization’s mission, vision, and values (which form the basis for the balanced scorecard); a project vision statement; plans to implement the scorecard; and balanced scorecard teams.

At the end of this course, you will be able to:

  • Define what the balanced scorecard is.
  • Identify the benefits of the scorecard.
  • Describe the common balanced scorecard pitfalls and how to avoid them.
  • Determine if the balanced scorecard is right for your organization.
  • Describe the key elements of the balanced scorecard process.
  • Identify a strategy map, tactical action plan, and balanced scorecard.
  • Create a vision statement for the balanced scorecard.
  • Understand what corporate values, mission statements, and vision statements are and how they tie into the balanced scorecard process.
  • Identify the components of supporting balanced scorecard plans.
  • Understand what processes you will need to support the balanced scorecard.
  • Identify the members of different balanced scorecard teams.

2. Process Improvement with Gap Analysis:Improve Organizational Processes Through Gap Analysis

Gap analysis is a useful tool to improve processes in an organization or business. It will help you reveal and bridge process gaps. Gap analysis can be used in various facets of a business and in many ways to get to the desired end result.

You will learn how to embrace Process Improvement with Gap Analysis during this course which provides you with the knowledge of what gap analysis is, examples, templates, and the guidance to implement an analysis in your situation.

After you complete this Process Improvement with Gap Analysis course, you will be able to:

  • Define the term “gap analysis.”
  • Identify different types of gap analyses.
  • Perform all stages of the gap analysis process.
  • Create a gap analysis report.

3. Onboarding – The Essential Rules for a Successful Onboarding:Implement A Well-Designed Onboarding Program

Did you know that most employees decide to leave a job within their first 18 months with an organization? You can greatly increase the likelihood that a new employee will stay with you by implementing a well-designed onboarding program that will guide the employee through their first months with the company.

This course will explore the benefits of onboarding, show you how to design an onboarding framework, give you ways to customize the program for different audiences (including managers and executives), and demonstrate how to measure results from the program.

After you complete this Onboarding: The Essential Rules for a Successful Onboarding Program course, you will be able to:

  • Define onboarding and describe how it is different from orientation.
  • Identify the business benefits of onboarding.
  • List the factors that contribute to a successful onboarding program.
  • Build a team to create an onboarding program.
  • Prepare a vision statement and goals for an onboarding program.
  • Design a framework for an onboarding program that includes program setup, various types of training, games, progress tracking, and follow-up.
  • Customize your onboarding framework.
  • Identify which metrics you should track to evaluate program results.
  • Create a branded, unique program that will strengthen your company’s image and market position

4. Working Smarter - Using Technology to your Advantage:Learn How To Use Technology To Your Advantage

Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused by too many gadgets. This course is about using technology to work smarter, not harder.

In this course, you’ll learn how to use technology to your advantage. Computers, various types of applications, software purchases, technical training, IT budgets, security, privacy, usage policies, ergonomics, instant messaging, and telecommuting are all covered.

After you complete this Working Smarter course, you will be able to:

  • Make your workplace a technology-friendly place.
  • Make the most of computers, telephones, instant messaging, e-mail,
  • contact management applications, and scheduling software.
  • Communicate better with the IT department.
  • Make the best software and training choices.
  • Set an IT budget.
  • Set expectations and responsibilities for security and privacy.
  • Keep employees safe and healthy.
  • Develop and implement a system usage policy.
  • Implement policies for dealing with company property.
  • Decide whether or not employees should telecommute.
  • Make telecommuting work.
  • Deal with workplace rage.
  • Address technological issues.

5. Strategic Planning:Learn How To Strategize A Solid Plan For Your Business

A solid strategic plan is essential for business success. It should outline your values, mission, vision, strategy, and your plan for getting there.

If you and the people who work with you don’t understand where the company is going, they may all develop their own priorities and actually prevent you from getting where you need to be. Part of getting everyone on board is creating a strategic plan complete with the organization’s values, vision, and mission. Then, there’s the challenge of bringing these principles to life in a meaningful way that people can relate to. This course will help you describe what you want to do and get people where you want to go.

A good strategic plan describes what the owners want the business to do and how to get there. This course will help you identify all the pieces of a strategic plan and how to put them together to create something meaningful.

After you complete this Strategic Planning course, you will be able to:

  • Identify the values that support the company.
  • Define the vision for the company. 
  • Write a mission statement that explains what the company’s purpose is.
  • Complete meaningful SWOT analyses.
  • Apply tools and techniques to create a strategic plan that directs the organization from the executive to the front line.
  • Implement, evaluate, and review a strategic plan.
  • Identify how related tools, such as the strategy map and balanced scorecard, can help you develop a strategic plan.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Balanced Scorecard Basics 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Balanced Scorecard Basics Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Understanding the Balanced Scorecard

  • What is the Balanced Scorecard?
  • Creating a Scorecard
  • The Need for the Balanced Scorecard
  • Shifting Business

 Session 3: The Ingredients for Success

  • Is the Balanced Scorecard Right for Us?
  • Do You Need a Balanced Scorecard?
  • Top Ten Scorecard Pitfalls
  • Discussing the Pitfalls

 Session 4: Overview of the Balanced Scorecard Process

  • The Big Picture
  • Sample Strategy Map
  • Strategy Map Example
  • Sample Balanced Scorecard
  • Sample Tactical Action Plan
  • Tactical Action Plan Example

 Session 5: Creating a Project Vision Statement

  • Why We're Doing What We're Doing
  • Unified Statement Example
  • Making a Statement

 Session 6: Understanding Organizational Mission, Vision, and Values

  • The Building Blocks for Your Balanced Scorecard
  • Looking at Values
  • Mission Statement
  • Vision Statements
  • Analyzing Sample Statements

 Session 7: Plans and Processes to Build

  • Project Plans
  • Communication Plans
  • Training Plans
  • Building Core Plans: Building a Training Plan
  • A Checklist of Processes
  • Making the Fit
  • Bill the Builder
  • Discussing Bill

 Session 8: Building Balanced Scorecard Teams

  • Executive Team
  • Balanced Scorecard Steering Team
  • Strategic Teams
  • Team Overview

 Session 9: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate in Process Improvement with Gap Analysis Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: What is Gap Analysis?

  •     Defining Gap Analysis
  •     Where Gaps Occur
  •     The Business Case for Gap Analysis
  •     Types of Gap Analyses
  •     Making Connections

Session 3: The Gap Analysis Process

  •     Process Overview
  •     Recording the Data
  •     Step One: Identify the Future State, Part One
  •     Step One: Identify the Future State, Part Two
  •     Step Two: Identify the Current State, Part One
  •     Step Two: Identify the Current State, Part Two
  •     Step Three: Measure the Gap, Part One
  •     Step Three: Measure the Gap, Part Two
  •     Step Four: Create an Action Plan
  •     Step Five: Implement and Follow Up
  •     Making Connections
  •     Task

Session 4: Supporting Tools

  •     The McKinsey 7S Model
  •     The 7S Framework
  •     About the Elements
  •     SWOT Analysis
  •     Sample SWOT
  •     The Five Whys Technique
  •     Example
  •     The Fishbone Diagram
  •     About the Diagram
  •     Making Connections, Part One
  •     Making Connections, Part Two
  •     Task One
  •     Task Two
  •     Task Three

Session 5: Creating a Gap Analysis Report

  •     Essential Elements of a Gap Analysis Report
  •     Extra Elements

Session Six: Test Driving

  •     Pre-Assignment Review
  •     Toolbox
  •     SWOT Analysis
  •     Five Whys

Session 7: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 3 - Certificate in Onboarding – The Essential Rules for a Successful Onboarding Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Onboarding

  • What is Onboarding?
  • Areas of Onboarding
  • Benefits for Your Business
  • Costs to Consider
  • A Recipe for Disaster

 Session 3: Creating the Onboarding Steering Team

  • Designing Your Team

 Session 4: Gathering Supporting Information

  • Finding the Processes and People
  • Identifying Stakeholders
  • Personal Identification
  • Putting It All Together
  • Vision Summary Sample
  • Activity
  • Activity

 Session 5: Setting Goals

  • The SPIRIT Model

 Session 6: Developing the Framework

  • A General Framework
  • Types of Activities
  • What is Pre-Work?
  • Pre-Work for the Manager
  • Pre-Work for the Employee
  • Transitioning from Pre-Work to Onboarding Activities
  • Creating an Onboarding Plan Template
  • Day One
  • Week One
  • Checking In
  • Completing an Informal Review
  • Month One
  • Example One
  • Example Two
  • Setting up the Review Meeting
  • Semi-Annual and Annual Reviews

 Session 7: Creating an Onboarding Plan

  • Background
  • Onboarding Plan Template

 Session 8: Customizing the Framework

  • Background
  • Individual Onboarding Plan
  • Activity

 Session 9: Measuring Results

  • Measuring Metrics

 Session 10: Branding the Program

  • Making the Onboarding Program All Your Own
  • Branding River Adventures
  • Activity

 Session 11: Onboarding Executives

  • Things to Consider

 Session 12: Understanding Employee Engagement

  • Present or Engaged?
  • Facts and Figures
  • The 10 Cs of Employee Engagement

 Session 13: Ten Ways to Make Your Program Unique

  • Ten Ways to Make Your Program Unique

 Session 14: Fun and Games

  • Lets Get Creative!
  • Our Favorite Onboarding Games

 Session 15: Case Study Analysis

  • Making Connections

 Session 16: Personal Action Plan

  • Personal Action Plan
  • Achieving My Goals

Course 4 - Certificate in Working Smarter - Using Technology to your Advantage Online Course

 Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Technology-Friendly Workplace

  • Tips and Tricks
  • Tips for Employees, Part One
  • Tips for Employees, Part Two
  • Tips for Managers
  • Ten Easy Ways to Use Technology to Make Work Fun
  • Acme Consulting, Scenario One
  • Scenario Two
  • Scenario Three
  • Scenario Four

 Session 3: Conquering Computers

  • Setting Expectations
  • Upgrading Software
  • Stretch!
  • Staying Focused
  • Case Study, Part One
  • Case Study, Part Two
  • Have Fun With It!

 Session 4: Communicating with the IT Dept.

  • Communicating with IT, Part One
  • Communicating with IT, Part Two
  • Communicating with IT, Part Three

 Session 5: Choosing Software Wisely

  • The Three-Step Process
  • Step Two: Evaluating the Software, Part One
  • Step Two: Evaluating the Software, Part Two
  • Step Three: Making the Purchase
  • About Upgrading
  • Upgrading Checklist
  • Acme Consulting, Part Two
  • Case Study: Tom’s Options
  • Questions

 Session 6: Technical Training

  • Types of Training
  • Training Tip

 Session 7: Setting an IT Budget

  • Budget Basics
  • Step One: Preparing a Draft
  • Costs to Consider
  • Step Two: Looking at Reality
  • Step Three: Finalizing the Budget
  • An Alternative Approach
  • The Shrinking Budget

 Session 8: Security and Privacy

  • An Employee’s Rights
  • Doing Your Part
  • An Employer’s Rights

 Session 9: Uncontrolled vs. Controlled Networks

  • Two Network Types
  • Uncontrolled Networks
  • Controlled Networks
  • About Restricting Internet Access

 Session 10: Ergonomics

  • What is Ergonomics?
  • Stretch!

 Session 11: System Usage Policies

  • What is a System Usage Policy?
  • Topics to Cover
  • Tips for Success
  • Sample Internet, E-Mail, and Computer Usage Policy
  • Sample Internet, E-Mail, and Computer Usage Policy, Part 2
  • Sample Internet, E-Mail, and Computer Usage Policy, Part 3
  • Sample Internet, E-Mail, and Computer Usage Policy, Part 4
  • Sample Internet, E-Mail, and Computer Usage Policy, Part 5
  • Sample Internet, E-Mail, and Computer Usage Policy, Part 6
  • Sample Internet, E-Mail, and Computer Usage Policy, Part 8
  • Sample Internet, E-Mail, and Computer Usage Policy, Part 9
  • Sample Internet, E-Mail, and Computer Usage Policy, Part 10
  • Acme Consulting, Part Three
  • Scenario Two
  • Scenario Three
  • Scenario Four

 Session 12: Taking Care of Company Property

  • Basic Rules of Etiquette
  • The Employee’s Role
  • Making Connections

 Session 13: Time-Saving Tools

  • E-Mail Applications
  • Tips and Tricks
  • E-Mail Etiquette
  • A Word about Attachments
  • Scheduling Applications
  • Tips and Tricks
  • Contact Management Applications

 Session 14: Telephone Etiquette

  • Basic Tips
  • Voice Mail
  • Leaving Messages

 Session 15: Instant Messaging

  • Instant Messaging Etiquette
  • Understanding Acronyms

 Session 16: Telecommuting

  • What is Telecommuting?
  • Possible Disadvantages
  • Preparing for Telecommuting
  • Tips and Tricks
  • A Resource Checklist
  • Other Notes
  • To Telecommute or Not to Telecommute
  • Scenario Two
  • Scenario Three
  • Scenario Four
  • Scenario Five

 Session 17: Workplace Rage

  • Preventing Workplace Rage
  • A Manager’s Responsibilities

 Session 18: It’s Not Working!

  • Introduction
  • Scenario One
  • Scenario Two
  • Scenario Three
  • Scenario Four
  • Scenario Five

 Session 19: Policies and Procedures Checklist

  • A Policies and Procedures Checklist

 Session 20: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate in Strategic Planning Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Understanding Strategic Planning

  •     Understanding Strategic Planning
  •     Understanding Your Stakeholders
  •     Getting Focused
  •     Making Connections
  •     Pyramid Structure

Session 3: Identifying Our Values

  •     Pre-Assignment Review
  •     Option B
  •     Creating Value Statements
  •     Making Connections

Session 4: Designing Our Vision

  •     The Vision Process
  •     Case Study
  •     Moving Forward
  •     Moving Forward
  •     Defining Your Vision

Session 5: On a Mission

  •     Defining Your Mission Statement
  •     Examples
  •     Designing a Mission Statement

Session 6: Performing a SWOT Analysis

  •     What is a SWOT Analysis?
  •     SWOT Matrix
  •     SWOT Checklist
  •     Individual Analyses
  •     SWOT Ratings
  •     Part Two: Reflection

Session 7: Setting Goals

  •     Fitting into the Plan
  •     The Four Perspectives
  •     Timeline for Your Plan
  •     Goals with SPIRIT
  •     Getting Into It

Session 8: Assigning Roles, Responsibilities, and Accountabilities

  •     Who Does What and When?
  •     Making Connections
  •     Establishing Priorities
  •     Types of Decisions
  •     Rephrase the Problem
  •     Rephrase the Problem
  •     Expose and Challenge Assumptions
  •     Use Facts
  •     Grow Your Thinking
  •     Shrink Your Environment Temporarily
  •     Practice Multiple Perspectives
  •     Turn it Upside Down
  •     Frame the Problem Purposely and Positively
  •     Summary
  •     Problem Solving in Action

Session 9: The Full Picture

  •     Strategic Planning Snapshot

Session 10: Gathering Support

  •     Introduction
  •     Accountabilities
  •     Complete
  •     Putting It Into Practice

Session 11: Making the Change

  •     Getting Ready
  •     Case Study
  •     Making Connections
  •     The Three Phases
  •     Endings
  •     Transitions/Neutral Zone
  •     Insights
  •     Control and Change

Session 12: How Does It Look?

  •     Presenting Your Ideas
  •     Infographics
  •     Presentations
  •     Creative Considerations

Session 13: Getting There

  •     Planning for Problems
  •     Security Considerations
  •     Making it Great
  •     Sample Strategy Map
  •     Sample Strategy Map
  •     Sample Balanced Scorecard

Session 14: Mocking Up the Process

  •     Case Study
  •     SWOT Analysis 1
  •     SWOT Analysis 2
  •     Strategic Planning Framework

A Personal Action Plan

  •    Starting Point
  •    Where I Want to Go
  •    How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
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Course Summary

Course ID No.: 002BSBOC5CB
Delivery Mode: Online
Course Access: Unlimited Lifetime
Time required: Study at your own pace
Course Duration: 30-48 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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