Appreciative Inquiry Online Bundle, 2 Certificate Courses

Encourage others to think positively


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US$299

Save US$239 (44%)
OFF RRP US$538
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Get Appreciative Inquiry and Civility in the Workplace in this Bundle

1. Appreciative Inquiry: Strengthen an Organization by Creating a Positive Environment

Organizations can be thought of as a living being made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning employees will be directed to move in a positive direction. Recognizing the strengths and values of what works, as opposed to what's wrong will transform the individuals and in turn transform the organization.

Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for change, and it will strengthen relationships throughout your business. Through best practices and positive stories you are able to transform your organization.

By the end of this Appreciative Inquiry Online Short Course, you will be able to:

  • Know the meaning of appreciative inquiry
  • Think in positive terms and avoid thinking negatively
  • Encourage others to think positively
  • Recognise positive attributes in people
  • Create positive imagery
  • Manage and guide employees in a positive environment

2. Civility in the Workplace: Create a Professional Culture That Results in Client Satisfaction

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job.

By the end of this Civility in the Workplace Online Short Course, you will be able to:

  • Define civility, understand its causes, and enumerate at least three of it's behavioral indicators
  • Understand the costs of incivility, as well as the rewards of civility, within the workplace.
  • Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
  • Learn the basic styles of conflict resolution and identify the sytle most appropriate for managing particular conflicts in the workplace.
  • Learn skills in diagnosing the causes of uncivil behavior.
  • Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
  • Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
  • Learn facilitative communication skills such as listening and appreciative inquiry.
  • Learn specific interventions that can be utilized when there's conflict within the workplace.
  • Learn a recommended procedure for systematizing civil behavior within the workplace.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Appreciative Inquiry 2 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Appreciative Inquiry Online Course

Module One - Geting Started

By the end of the course, you will be able to:

  • Know the meaning of appreciative inquiry
  • Think in positive terms and avoid thinking  negatively
  • Encourage others to think positively
  • Recognise positives attributes in people
  • Create positive imagery
  • Manage and guide employees in a positive environment

Module Two - Introducing Appreciative Inquiry

  • What is Appreciative Inquiry?
  • Generating a Better Future
  • Engaging People in Positive Thought
  • Change the Person, Change the Organisation

Module Three - Changing the Way You Think

  • Shifting from "What's Wrong?" to "What's Right?"
  • It's not eliminating mistakes - It's holding up success
  • Positive language will affect people's thinking
  • Limit or remove negative phrasing

Module Four - Four D Model

  • Discovery
  • Dream
  • Design
  • Delivery

Module Five - Four I Model

  • Initiate
  • Inquire
  • Imagine
  • Innovate

Module Six - Appreciative Inquiry Interview Style

  • Framing positive questions
  • Solicit positive stories
  • Finding what works
  • Recognize the reoccurring themes

Module Seven - Anticipatory Reality

  • Imagining a successful future will affect the present
  • Controlling negative anticipation
  • Current decisions will be influenced positively
  • Base it on Data and Real examples

Module Eight - The Power of Positive Imagery

  • Shaping performance with positive imagery
  • Being better prepared for adversity
  • People are more flexible and creative
  • Think of the perfect situation

Module Nine - Influencing Change Through Appreciative Inquiry

  • Using strengths to solve challenges
  • Confidence will promote positive change
  • Inquiry is a seed change
  • People will gravitate towards what is expected of them

Module Ten - Coaching and Managing with Appreciative Inquiry

  • Build around what works
  • Focus on increases
  • Recognise the best in people
  • Limit or remove negative comments

Module Eleven - Creating a Positive Core

  • Strengths
  • Best Practices
  • Peak Experiences
  • Successes

Module Twelve - Wrapping Up

Course 2 - Certificate In Civility in the Workplace Online Course

Module One - Getting Started

Module Two - Introduction

  • What is Uncivil Behavior?
  • Three reasons why you should be civil
  • Dealing with difficult personalities
  • Cost and rewards

Module Three - Effective Work Etiquette

  • Greetings
  • Respect
  • Involvement
  • Being politically correct

Module Four - Costs and Rewards

  • Incivility and the costs
  • Civility and rewards
  • Four causes of incivility
  • How to overcome it

Module Five - Conflict Resolution

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Module Six - Getting to the Cause

  • Examining the root cause
  • Creating a cause-and-effect diagram
  • Forgiveness
  • Benefits of resolution

Module Seven - Communication

  • Para-verbal communication
  • Non-verbal communication
  • Listening skills
  • Appreciative inquiry

Module Eight - Negotiation

  • Three sides to incivility
  • Mediation
  • Arbitration
  • Creative problem-solving

Module Nine - Identifying your Needs

  • Completing a needs analysis
  • Focus groups
  • Observations
  • Anonymous surveys

Module Ten - Writing a Civility Policy

  • Designating the core group
  • Defining what is unacceptable behavior
  • Defining the consequence
  • Writing the policy

Module Eleven - Implementing the Policy

  • The first steps
  • Training
  • Addressing complaints
  • Enforcing violators

Module Twelve - Wrapping up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get Appreciative Inquiry and Civility in the Workplace in this Bundle

1. Appreciative Inquiry: Strengthen an Organization by Creating a Positive Environment

Organizations can be thought of as a living being made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning employees will be directed to move in a positive direction. Recognizing the strengths and values of what works, as opposed to what's wrong will transform the individuals and in turn transform the organization.

Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for change, and it will strengthen relationships throughout your business. Through best practices and positive stories you are able to transform your organization.

By the end of this Appreciative Inquiry Online Short Course, you will be able to:

  • Know the meaning of appreciative inquiry
  • Think in positive terms and avoid thinking negatively
  • Encourage others to think positively
  • Recognise positive attributes in people
  • Create positive imagery
  • Manage and guide employees in a positive environment

2. Civility in the Workplace: Create a Professional Culture That Results in Client Satisfaction

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job.

By the end of this Civility in the Workplace Online Short Course, you will be able to:

  • Define civility, understand its causes, and enumerate at least three of it's behavioral indicators
  • Understand the costs of incivility, as well as the rewards of civility, within the workplace.
  • Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
  • Learn the basic styles of conflict resolution and identify the sytle most appropriate for managing particular conflicts in the workplace.
  • Learn skills in diagnosing the causes of uncivil behavior.
  • Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
  • Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
  • Learn facilitative communication skills such as listening and appreciative inquiry.
  • Learn specific interventions that can be utilized when there's conflict within the workplace.
  • Learn a recommended procedure for systematizing civil behavior within the workplace.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Appreciative Inquiry 2 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Appreciative Inquiry Online Course

Module One - Geting Started

By the end of the course, you will be able to:

  • Know the meaning of appreciative inquiry
  • Think in positive terms and avoid thinking  negatively
  • Encourage others to think positively
  • Recognise positives attributes in people
  • Create positive imagery
  • Manage and guide employees in a positive environment

Module Two - Introducing Appreciative Inquiry

  • What is Appreciative Inquiry?
  • Generating a Better Future
  • Engaging People in Positive Thought
  • Change the Person, Change the Organisation

Module Three - Changing the Way You Think

  • Shifting from "What's Wrong?" to "What's Right?"
  • It's not eliminating mistakes - It's holding up success
  • Positive language will affect people's thinking
  • Limit or remove negative phrasing

Module Four - Four D Model

  • Discovery
  • Dream
  • Design
  • Delivery

Module Five - Four I Model

  • Initiate
  • Inquire
  • Imagine
  • Innovate

Module Six - Appreciative Inquiry Interview Style

  • Framing positive questions
  • Solicit positive stories
  • Finding what works
  • Recognize the reoccurring themes

Module Seven - Anticipatory Reality

  • Imagining a successful future will affect the present
  • Controlling negative anticipation
  • Current decisions will be influenced positively
  • Base it on Data and Real examples

Module Eight - The Power of Positive Imagery

  • Shaping performance with positive imagery
  • Being better prepared for adversity
  • People are more flexible and creative
  • Think of the perfect situation

Module Nine - Influencing Change Through Appreciative Inquiry

  • Using strengths to solve challenges
  • Confidence will promote positive change
  • Inquiry is a seed change
  • People will gravitate towards what is expected of them

Module Ten - Coaching and Managing with Appreciative Inquiry

  • Build around what works
  • Focus on increases
  • Recognise the best in people
  • Limit or remove negative comments

Module Eleven - Creating a Positive Core

  • Strengths
  • Best Practices
  • Peak Experiences
  • Successes

Module Twelve - Wrapping Up

Course 2 - Certificate In Civility in the Workplace Online Course

Module One - Getting Started

Module Two - Introduction

  • What is Uncivil Behavior?
  • Three reasons why you should be civil
  • Dealing with difficult personalities
  • Cost and rewards

Module Three - Effective Work Etiquette

  • Greetings
  • Respect
  • Involvement
  • Being politically correct

Module Four - Costs and Rewards

  • Incivility and the costs
  • Civility and rewards
  • Four causes of incivility
  • How to overcome it

Module Five - Conflict Resolution

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Module Six - Getting to the Cause

  • Examining the root cause
  • Creating a cause-and-effect diagram
  • Forgiveness
  • Benefits of resolution

Module Seven - Communication

  • Para-verbal communication
  • Non-verbal communication
  • Listening skills
  • Appreciative inquiry

Module Eight - Negotiation

  • Three sides to incivility
  • Mediation
  • Arbitration
  • Creative problem-solving

Module Nine - Identifying your Needs

  • Completing a needs analysis
  • Focus groups
  • Observations
  • Anonymous surveys

Module Ten - Writing a Civility Policy

  • Designating the core group
  • Defining what is unacceptable behavior
  • Defining the consequence
  • Writing the policy

Module Eleven - Implementing the Policy

  • The first steps
  • Training
  • Addressing complaints
  • Enforcing violators

Module Twelve - Wrapping up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

We provide a 7 Day Money Back Refund on all Courses

Now Only US$299 Save US$239 (44%)
OFF RRP US$538
Delivery Method Online
Get Info Pack

Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value $600)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

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Course Summary

Course ID No.: 020AI2CB
Delivery Mode: Online
Course Access: Unlimited lifetime access to course material
Time required: Study at your own pace
Course Duration: 12-16 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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