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Privacy Policy

Courses For Success Privacy Policy

Thanks for being part of the CFS Community!

We've developed this privacy statement in an effort to display our firm and continuing dedication to the privacy of personal information supplied by those visiting and conversing with this site. We hold the privacy of your personalized information in the greatest respect. The examples below explains our information gathering and dissemination practices for this web-site. We acknowledge the significance of shielding your privacy and our policy is made to assist you in discovering how we obtain, use and safeguard the individual data you provide to us and to help you in making well informed decisions when making use of our web site. This policy is going to be regularly evaluated against new technology, company practices and our customers' needs.

About this policy

This policy sets out the essential details relating to your private data and it’s relationship with Courses For Success (Distributors Group).  The terms governing your use of our services are outlined in our Terms and Conditions.

The core aim of this policy is to:

  1. Ensure you understand what information we collect about you, the reasons we collect it and use it and who we share it with.

  2. Explain the way we do use the data you provide us to provide a better experience when you are studying with Courses For Success

  3. Explain your rights to manage the personal data we collect and process and how we will protect your privacy.

Your Rights
Under European Union Law known as General Data Protection Regulation (or GDPR) individuals have clearly defined rights in relation to their personal data.

We at Courses For Success have implemented an information request process to enable you to utilize those rights, if you wish to make a request please contact us.

The rights afforded to you under GDPR are as follows

  • Right to Access your information - you have the right to be informed of and request access to the personal information we process about you

  • Right to rectification - the right to request that we amend or update your personal data where it is incomplete or inaccurate

  • Right to Erasure - the right to request we delete your personal information

  • Right to restrict - the right to request we temporarily or permanently stop processing all or some of your information

  • Right to object - to processing your personal data due relating to your personal situation or object to your data being used for marketing purposes

  • Right to portability - the right to request copies of your personal data in an electronic format, and transmit that data for use in another parties system or services

  • Right to withdraw - your consent to Courses For Success use of your personal information as described in this privacy policy.

  • And the right not to be subjected to automatic decision making, the right not to subject to a decision based solely on automated systems such as user profiling where the decision would have a legal effect on you or produce a similarly significant effect.

While the above rights are specific to our European users, we are happy to extend similar, reasonable rights in accordance with your local regional laws in regards to privacy and protection, your security of information is important to us no matter where you are from.

Raising a Complaint
In order to allow you to exercise the above rights, we have appointed a data management officer that can be reached via any of our contact us channels including phone, live chat or email, once you reach out to us we are committed to delivering you a response in a reasonable period of time.

Precisely What Information Can We Obtain?

  • Personal Information you give us when you use our services or register an account with us

    • Identifying information such as your name, address, phone number or email address for the purposes of facilitating your transaction

    • Postage information for delivering physical certificates

    • Communication records when you contact us either through emails or over live chat services

    • Other content that you generate that is connected with your account such as items in your cart, courses completed, certificates sent

    • Financial information such as credit card or account numbers in direct connection with a transaction (these are not stored by us, see Credit Card data below)

    • You may also provide us additional data information through your use of course forums, course answers and course reviews

  • Personal Information we collect automatically through the use of cookies and similar technologies

    • In order to improve your experience on the Courses For Success website and provide you with the most relevant training materials to your learning goals we utilize a number of third party systems to track information such as the pages you view, links you click, searches you perform, time spent on site etc while using our services.

    • For more information see the section below “Cookies and automated tracking”

  • Personal Information collected from other sources

    • We combine information we collect directly on the Courses For Success website with information obtained from third parties and combine it with your information to help better understand which of our products and services may be best for you

    • We use plug-ins from various social media sites to enable you to easily share Courses For Success pages through your social media account, by engaging with these systems you are voluntarily establishing a connection to that social media site.

    • If you give us personal information about someone else, you must do so only with that person's express authorization. They should be provided access to this privacy policy and understand how we collect, use, retain and share their personal information as per this privacy notice.

How Your Personal Information Is Used

We use your personal information for three main purposes:

  1. Provide you with our services, comply with legal obligation, protect your vital interests or as may be required for public good

  • We legally require a record of your personal information including name, email and address details to facilitate and process financial transactions

  • Provide login information to you the user so that you can access your purchased training materials and deliver your certificates

  • Use your information to pursue our legitimate interests where your rights do not outweigh these interests

    • With your consent we may use your personal information to:

    1. Send you marketing via email, Phone call, SMS or text

    2. Provide you with marketing from third parties

    3. Improve our website, systems and services

  • Forwarding your personal information to relevant third parties

    • Courses For Success aggregates courses from a number of online training providers located around the globe, when you purchase a course offered by a third party training provider you are agreeing to have your personal information forwarded on to that provider for the purposes of facilitating your training, as such you will be subject to the terms and conditions and privacy policy of that third party provider upon receipt of your information.  To make this as clear as possible, we have an extensive training providers section on our website that lists all the training providers we partner with links to their privacy policies.

    • Courses for success uses a third party system (Learndash) to facilitate training, we use automated systems to forward your information (specifically First name and Email Address) for the purposes of creating an account and providing you access to your course content, other information collected by Learndash will include your course answers, grades and quiz scores.

    Courses for Success may also use such data in automated processes aimed at providing more tailored and relevant marketing content to you through email and social channels.

    For How Long Your Data is Retained
    We retain information you provide to us and which we collect about you, including Personal Information and Personal Data, for so long as we continue to provide services to you and specifically until such time as you request us to delete your Personal Information and Personal Data.

    Third Parties vendors and systems
    Courses For Success uses a number of third party tools plugins and systems to improve the user experience on our website, and better manage your data, these systems can utilize your personal information such as IP address or cookies (see what are cookies) to help identify you and track your behaviour across multiple visits to our website or provide you with relevant advertising or retargeting ads when you visit other websites. Here are some useful links / information regarding some of the ways these third parties are used on our website.

    Google Adwords
    To manage your ad preferences with google you can use the following link: http://www.google.com/settings/ads

    Live Chat
    We utilize Zendesk chat for processing live chats, when you engage in a chat with us your chat history, name and email is stored with zendesk chat and by starting a chat you agree to this privacy policy and their own. 

    Zoho CRM
    We utilize zoho crm to store your personal information including records of your financial transactions (no credit card information is stored), first name, last name, billing address and email address (see What Information We Can Obtain above)

    https://www.zoho.com/privacy.html

    Infusionsoft

    We utilize Infusionsoft to store your email address and geographical details for marketing purposes to ensure you get the most relevant information delivered through our email channels.

    Other services
    We use other services which collect non identifiable information such as site usage and statistics for the purposes of website development

    Credit Card Data:
    Courses for success processes your credit card information through the use of third party payment gateways including:

    Credit card information provided is not stored past the processing of the transaction, except in the case of a subscription in which case it is stored with your chosen payment gateway.

    Your information is stored in agreement with these providers, securely and you can view their privacy policies by visiting their websites above. 

    What Are Cookies?
    A cookie is a very tiny text document, which generally includes an unknown unique identifier. Whenever you go to a Web-site, that site's computer requests your computer for authorization to hold this file in a part of your hard drive particularly designated for cookies. Each Web site can dispatch its own cookie for your browser if your browser's preferences allow it, but (to shield your privacy) your browser only allows a Web site to access the cookies it's previously sent to you, not the cookies delivered to you by other websites. Browsers are often set to agree to cookies. Nevertheless, if you would prefer not to acquire cookies, you could adjust the configuration of your browser to deny cookies. If you choose to have your browser turn down cookies, it is possible that some regions of our website will not operate as effectively when visited by the end users. A cookie can't retrieve any other data from your hard disk or pass on computer viruses.

    How Do We Use Information We Receive from Cookies?

    When you visit and browse our Web site, the site utilizes cookies to recognize you against various other users. In some cases, we also take advantage of cookies to prevent you from having to log in more than is necessary for security. Cookies, together with our Web server's record files, permit us to calculate the aggregate number of people viewing our Web site and which parts of the site are most preferred. This will assist us collect opinions to continuously make improvements to our Web site and better serve our clientele. Cookies don't let us to collect any personal information about yourself and we don't deliberately keep any personal information that your browser provided to us in your cookies.

    IP Addresses
    IP addresses are used by your computer anytime you're linked to the World wide web. Your IP address is actually a number that is utilized by computers on the network to identify your computer. IP addresses are instantly accumulated by our web server as part of demographic and profile data generally known as traffic data to ensure that data (such as the Internet pages you request) can be delivered to you.

    Spreading and Marketing Information

    We do not discuss, sell, lend or lease any of the information that distinctively distinguish a subscriber (which includes email addresses or private details) with anybody except to the extent it is necessary to process transactions or provide services that you have asked for.

    What About Legally Compelled Disclosure of data?

    We might reveal details when legally required to complete the task, in other words, whenever we, in good faith, believe that legislation demands it or for the safety of our own legal rights. We may also reveal account data if we have reason to believe that disclosing this data is required to identify, contact or bring legal action against someone that might be violating our Terms of Service or to guard the security of our users and the Open public.

    What About Other Web-sites Linked to Our Website?
    We are not responsible for the practices used by Web sites linked to or from our Web-site or the information or content included therein. Often links to other Web sites are provided solely as pointers to information about topics that could be helpful to the users of our Web-site.

    Please understand that when using a link to go from our Website to another web site, our Privacy Policy is no longer in place. Your browsing and interaction on any other web site, which includes web sites, which may have a link on our Website, is subject to that Web site's own guidelines and policies. Please read over the rules and policies before continuing.

    Your Agreement
    Through the use of our Web-site you consent to our collecting and use of your personalized data as referred to within this Privacy Policy. We reserve the legal right to change this privacy policy anytime.

    Our Persistence For Information Security:
    Please note that your particular information and facts shall be recorded and processed on our computers. The legislation on having private data might be much less stringent as opposed to laws of your Country of residence or citizenship. To stop unauthorized access, preserve data accuracy, and to make certain the appropriate usage of information, we have established suitable physical, automated, and managerial procedures to protect and secure the details we gather on the internet.

    Choice/Opt-In/Opt-Out
    Our website is in active development and will shortly feature clearer opt in’s on all relevant points of data acquisition. We are conscious about providing easy access for you to opt out and as such have a data management policy in place so that once you contact us we will make your indicated changes to our data as soon as possible.

    Surveys & Competitions
    From time-to-time our website asks for information from clients via surveys or contests. Participation with these surveys or contests is entirely voluntary and the user therefore carries a choice if they should reveal these facts. Information requested can incorporate contact details (such as name and delivery address), and demographic information (including postal code, age level). Contact information will probably be employed to notify the winners and award prizes. Survey information and facts could be used for reason for checking or enhancing the use and fulfillment of this web site.

    A Note On the subject of Kids
    Kids are not allowed to use our services unsupervised and we ask that kids (younger than fourteen) do not upload any personal information to us. If you are a child, you can utilize this service only together with authorization and assistance from your parents.

    Acquisition or Alterations in Ownership
    In the event that the web site (or a considerable percentage of its resources) is obtained, your information would be considered part of those assets, and may also be a part of those assets which are transferred.

    Policy Modifications
    We might change this Privacy Policy from time to time. If/when modifications are made to this privacy policy, we may email users who may have provided us with permission to do this. We'll post any alterations here, so make sure you check back occasionally. Nevertheless, please be assured that if the Privacy Policy changes in the near future, we won't make use of the sensitive information you've published to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without having your earlier agreement.