Facilities Management Online Certificate Course

Become An Effective And Highly Skilled Facilities Manager

Facilities Management Online Certificate Course

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Study Facilities Management Online Course and Become an Effective and Highly Skilled Facilities Manager

Our Facilities Management Online Course will teach you the essential objectives of a facilities manager as well as how to stand out as an exceptional facilities manager by taking our online course. Our training programs are created by industry experts to provide our students an advantage over their peers. You may be confident that if you choose to study with us, you will receive the greatest quality education.

This course isn't simply for folks who want to start a new job; organizations today are a dynamic and ever-changing environment. To keep your abilities up to date and relevant, you must constantly enhance them. You'll learn not only new abilities, but also how to perform your job more effectively, increasing your value to employers and making your life easier.

This Facilities Management Online Course will provide you with the necessary experience to begin your new job as a facilities manager.

What you will learn with our Facilities Management course Online

  • An Introduction to Successful Facilities Management
  • Managing Space Requirements and Space Planning
  • Managing Workplace Services
  • Managing Employees and Contractors
  • Leases, Purchasing and Vendor Management
  • Health and Safety at Work
  • Co-ordinating Maintenance and Repairs
  • Facilities Management Projects
  • Managing Costs and Business Continuity Planning
  • The Environment and Corporate Social Responsibility in Facilities Management

Facilities Management course - Requirements

The Facilities Management course Online is delivered 100 percent online.

To successfully complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension
  2. Registered students gain unrestricted access to the Facilities Management course Online
  3. All course material is available online 24/7 and can be accessed using any device
  4. Study online from anywhere in your own time at your own pace
  5. All students who complete the course will be awarded with a certificate of completion

Facilities Management course Online – Outline

Module 1: An Introduction to Successful Facilities Management

If you are embarking on this course, you are likely to have a background or a particular interest in the field of facilities management.

Good facilities management encompasses the two following areas:

  • Space and Infrastructure
  • People and Organization

Working in-house or as part of an outsourced service

Facilities management can either take place in-house, which means that the organization employs dedicated individuals to conduct its facilities management activities, or it can be outsourced, meaning that the service is contracted out to an external service provider.

  • Advantages of outsourcing
  • Disadvantages of outsourcing

Important personal attributes, skills and knowledge needed to be a Facilities Manager

  • A keen business sense
  • Good numerical skills
  • A good eye for the law
  • Demonstrable IT skills
  • Time management skills
  • Solid negotiation and communication skills

How to forge a successful career in facilities management

Choose from different ways of getting into the discipline, depending upon your educational background and previous experience, plus the type of Facilities Manager role that you are seeking.

What successful facilities management looks like

  • Taking a helicopter view
  • Negotiating for success

Thinking on your feet and acting with confidence. It is crucial that you are able to strike the right balance between the following two skills:

  • Methodically analyzing the situation at hand, including taking stock of the risks, opportunities and strengths identified.
  • Acting with pace and decisiveness

Module 2: Managing Space Requirements and Space Planning

This process is often known as space planning or space management and is not simply an operational area but a very strategic one too, involving planning and analysis.

What should be included in a space management document or strategy?

  • The workspace should be used to its maximum efficiency and functionality.
  • The allocation of workspace will depend on a number of factors, including the number of employees in the department, the type of work carried out, any equipment required, etc.
  • The allocation of workspace will be made overall to business functions and departments and not to individual employees.

Space utilization rates

This is commonly known as the space utilization rate of a particular unit or building.

How to improve space management

  • Develop a clear vision.
  • Proactive workspace management by all.
  • Review the size of the estate as a whole.

Module 3: Managing Workplace Services

Hard and soft facilities services

Broadly speaking, facilities management can be broken down into two distinct areas – hard services and soft services.

Hard services include the following non-exhaustive list:

  • Heating and lighting
  • Fire and security systems
  • The building fabric and its ongoing maintenance

Examples of soft services:

  • Cleaning
  • Parking
  • Catering services
  • Security and CCTV

Controlling heating, lighting, ventilation and air-conditioning with a Building Management System

A Building Management System is essentially a computer system which is responsible for the co-ordination and control of much of the electrical and mechanical equipment used on the premises, including lighting, ventilation, other power systems and sometimes even fire management and security systems.

Water and toilet facilities

Water is a scarce and valuable resource and it is now not enough to simply ensure adequate provision of water for staff and visitors to your building, but imperative for responsible Facilities Managers to consider how to conserve and use water in the most efficient and environmentally friendly way possible.

  • Rainwater harvesting
  • Reducing the pressure

Site security

  • CCTV, or closed-circuit television,
  • Security guards

Parking facilities

There are a number of factors to consider when determining whether you are able to or want to offer car parking facilities, as follows:

  • Location
  • Availability of transport links
  • Environmental impact
  • Expense

Waste disposal and cleaning services

  • Segregating waste effectively
  • Waste regulations
  • Cleaning and Catering services

Workplace furniture

Depending on the nature of your business, employees will have differing needs regarding the furniture that is required to carry out their role.

Hot desking

Hot desking has both its fans and its detractors, but there is no denying that it is a much more popular way of working than it used to be.

IT systems

As a Facilities Manager, it is not expected that you are an expert in IT, but you should try to upskill yourself in some parts of the field where possible, so that you are able to work in an effective partnership with the IT team itself.

Module 4: managing Employees and Contractors

As a Facilities Manager, it is not expected that you are an expert in IT, but you should try to upskill yourself in some parts of the field where possible, so that you are able to work in an effective partnership with the IT team itself.

Working with contractors and sub-contractors

  • The building’s heating system fails and you have to call a heating engineer.
  • There is a problem with the water supply and you need the services of a plumber.
  • The lift stops working and you require an electrical engineer.

Sourcing and working with contractors

  • Sourcing contractors
  • Pre-work and background checks
  • Written agreements
  • Contract for services – legal and contractual clauses

Service companies

Service companies are third party organizations that offer support or management to companies for facilities related repair or maintenance services, either on an ad-hoc or ongoing basis.

Working with directly employed individuals

Most types of business utilize the services of employees as their core workers, as well as making use of other employment types.

Contracts of employment

Employees should be given a legal contract of employment within a maximum of two months of their start date with the business.

Agency workers, temporary workers and zero hours contract

There are other ways of working with individuals, instead of employing them on permanent contracts.

Managing day to day problems in the workplace

Managing a team can be tough – in fact, good

leadership is a skill in itself and a practice that needs experience, expertise and an ongoing honing of skills.

  • Performance issues
  • Communication problems

How to resolve disagreements and conflict in your team

Facilities Managers often have an influential role to play in the resolution of problems and conflicts between people.

Module 5: Leases, Purchasing and Vendor Management

Types of commercial lease

As a Facilities Manager, you will no doubt either be responsible for or have some accountability towards the lease arrangements of your particular building or premises.

Ways of acquiring equipment for your premises

  • Renting
  • Purchasing
  • Leasing

Equipment costs

If you do decide to go down the purchasing route for some of your equipment, it is helpful to understand how to accurately estimate the costs involved.

  • Ownership costs
  • Operating costs

What is a purchasing strategy?

A purchasing strategy is a structured way in which to buy the goods and services you need for your business by researching and choosing a group of vendors with whom you can build a long-term relationship on mutually agreeable terms.

Steps in the purchasing process

  • Planning
  • Researching potential suppliers and asking for quotes
  • Placing your orders/drawing up of contracts and Service Level Agreements
  • What are purchase orders and invoices and why use them?

How to select your suppliers

  • Price
  • Quality
  • Great customer service
  • Reliability
  • A good working relationship
  • Reputation and security

How to find a supplier

First of all, revisit your purchasing strategy to work out how many suppliers you are looking for and for which products or services.

  • Negotiating terms and conditions with a supplier
  • Good tips for successful negotiation

When things go wrong with the purchasing process

  • Product availability
  • Problems with lead times
  • Increases in costs
  • A breakdown in the agreed Service Level Agreement.

Module 6: Health and Safety at Work

Health and safety in the workplace is a crucial part of good facilities management.

What is the law regarding health and safety at work?

The Health and Safety at Work Act 1974 is the main piece of health and safety legislation in the UK.

RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations)

RIDDOR describes the requirement to formally report certain situations directly to the Health and Safety Executive.

Risk assessments

A risk assessment is the process of carefully considering which specific factors within a given situation have the potential to be hazardous or cause harm to the individuals who are exposed to them.

Providing staff training

Giving workers the skills and knowledge that they need to carry out their job effectively and safely is critical to the creation of a safe and secure workplace and it has been proven that skilled, well trained staff are less likely to be involved in accidents at work.

  • When should training be carried out?
  • Health and safety training
  • Emergency procedures including emergency evacuation
  • Factors specific to the premises
  • Job specific training
  • How to deliver the training

Personal Protective Equipment (PPE)

Personal protective equipment (often abbreviated to PPE) is an umbrella term for all of the clothing, eye wear, head wear, foot wear, etc. that an individual should wear during the course of their work, to protect them from hazards which may cause them injury.

Workplace Ergonomics

As a Facilities Manager, you should be aware of the ergonomics of your workplace and how this could have an impact on the health and wellbeing of employees.

Module 7: Coordinating Maintenance and Repairs

Across the next two units, we will break down the concept of facilities management into two distinct phases – those being business as usual based facilities management and project-based facilities management.

Preventative maintenance management

This type of maintenance is carried out on a regular basis, usually by the form of a schedule, to pre-empt any issues or breakdowns with the equipment and keep it running effectively and efficiently, rather than reacting to problems that occur.

  • Risk-based maintenance
  • Corrective maintenance
  • Emergency corrective maintenance

Provision and Use of Work Equipment Regulations 1998 (PUWER)

These regulations, often abbreviated to PUWER, place duties on people and companies who own, operate, or have control over work equipment.

Heating, Ventilation and Air Conditioning (HVAC) Maintenance

HVAC systems are usually very common areas in which Facilities Managers choose to perform preventative maintenance on for a couple of reasons.

Lift and escalator maintenance

Part of these regulations detail the responsibilities that the business operating the equipment has, in relation to inspecting and maintaining it, so that it is safe and secure for employees and/or the general public to use.

Powered Door and Gate Maintenance

There are some regulations covering the installation, operation and maintenance of powered doors and gates, available on the Health and Safety Executive website.

How to track and plan your

maintenance requirements Drawing up the list of which tasks need to be performed and when is the crucial first step, but it is equally important to put in place a robust system to track what needs to be done at what time.

First Aid at Work

We briefly touched on first aid at work in the last module as part of our wider discussion around health and safety in the workplace.

Module 8: Facilities Management Projects

Business as usual operations constitute a large part of the role of a Facilities Manager on a day to day basis, but we should also not overlook the importance of the Facilities Manager’s role in larger, one-off projects.

How can we define project management?

Although it has many different definitions and practical uses, project management can be described as a specific process, usually within a commercial or business setting, which initiates, plans and executes a piece of work, with the aim of achieving specific objectives for the good of the organization.

The five main phases of project management

  • Project conception and initiation
  • Project definition and planning
  • Project launch or execution
  • Project performance and control
  • Project close

Types of facilities project

There are many different types of one-off projects that you may be involved in as part of your role as Facilities Manager.

Step by step planning of a facilities management project

  • Planning
  • SMART Objectives

Scheduling in facilities project management

We have already recognized the fact that the planning stage is a critical part of the ultimate delivery of a successful project.

Useful scheduling strategies

  • Critical path scheduling
  • Gantt charts
  • Time impact analysis

How to create a facilities management schedule

We have covered a good overview of the importance of scheduling and some common methods to support you with this.

Module 9: Managing Costs and Business Continuity Planning

Cost management is an important part of any management role, facilities management included.

Examples of cost cutting measures 

There are no hard and fast rules when it comes to deciding which areas to focus your cost cutting exercise on and much will depend on your particular set of circumstances, as one measure may work for one business and not for another.

  • Headcount freezes or reductions
  • Reduction in overtime
  • Changes to salaries or staff benefits
  • Re-negotiate your fixed prices
  • Cut wastage
  • Reduce discretionary or non-essential areas and
  • consolidate where possible

Get to grips with unknown or miscellaneous spending

Many budgets have a miscellaneous line, to which costs are assigned which have no other natural place, but they can be great places to start to cut non-core, non-essential costs, quickly.

Compiling a Budget

A budget is a set of information relating to the finances of an organization, usually covering a set period of time and constitutes the financial plan of the business during that period.

Module 10: The Environment and Corporate Social Responsibility in Facilities Management

An awareness of and consideration for the environment has long been a focus in the business world, but it is increasingly an area which is considered as an essential part of a thriving business, rather than just something which is “nice to have”.

Recognition & Accreditation

Upon successful completion of this course and achieving a passing score for the assessment, you will become a qualified Facilities Manager. You will also be issued with an international continuing education credit (CEU) certificate, accepted by Facilities Management organizations worldwide.

The Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Module 1: An Introduction to Successful Facilities Management

  • The definition, purpose and objectives of facilities management in an organisation
  • The differences between in-house and outsourced facilities management
  • The role of facilities management and the value that it can add
  • Important personal attributes, skills and knowledge needed to be a Facilities Manager

Module 2: Managing Space Requirements and Space Planning

  • The definition of space planning and its importance within facilities management
  • How to draw up effective space management guidelines
  • What space utilisation rates are and how to make improvements to them for the benefit of the business
  • Factors to consider when choosing new business premises

Module 3: Managing Workplace Services

  • The definition of hard and soft facilities services
  • The use of Building Management Systems and how they can help you to control services such as heating, lighting, air-conditioning and fire management
  • How to ensure the provision of water and toilet facilities, effective waste disposal, car parking and IT services to the workforce
  • Creating a safe and secure working environment, including the use of CCTV and security personnel

Module 4: Managing Employees and Contractors

  • How to hire specialist contractors and subcontractors
  • The benefits and potential problems of working with contractors
  • The key parts of a contract for services agreement, including important legal clauses
  • Recruiting and working with employees, including their statutory entitlements

Module 5: Leases, Purchasing and Vendor Management

  • Types of commercial leases and licences and key terms associated with each arrangement
  • Purchasing, leasing and renting equipment for your business and how to establish the true cost of purchasing equipment
  • How to draw up an effective purchasing strategy for your business
  • Finding and selecting the most appropriate suppliers and vendors for your business

Module 6: Health and Safety at Work

  • The role of the Health and Safety at Work Act and The Health and Safety Executive in relation to health and safety in the workplace
  • Some statistics regarding accidents at work
  • Your responsibilities in relation to accident reporting and documentation
  • How to prevent accidents at work, including risk assessments, training and the provision of personal protective equipment

Module 7: Co-ordinating Maintenance and Repairs

  • The key stages in the life cycle of assets, with a particular focus on maintenance and operation from a facilities management perspective
  • Different types of maintenance management strategies, including preventative maintenance, risk based maintenance, corrective maintenance and emergency corrective maintenance
  • Common types of maintenance arrangements for HVAC, lifts and escalators and powered doors and gates

Module 8: Facilities Management Projects

  • A definition of project management and how it can be used effectively within a facilities management setting
  • The five main phases of project management
  • Some common types of facilities management project that you may be involved in
  • Planning your facilities project

Module 9: Managing Costs and Business Continuity Planning

  • The importance of cost control in business and effective ways to manage or reduce your costs
  • Some examples of cost cutting measures that a Facilities Manager might put in place
  • Compiling budgets, balance sheets and asset registers
  • The concept of business continuity and how to draw up a robust business continuity plan

Module 10: The Environment and Corporate Social Responsibility in Facilities Management

  • The characteristics of a sustainable or green business
  • Specific ways to improve the sustainability of your organisation, from recycling to purchasing green products
  • A definition of corporate social responsibility and why it is important
  • How to create an effective corporate social responsibility strategy

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

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(42)
Average rating 4.6 out of 5 stars

Gilbert Marama

3 December 2021 02:49:15 PM

This course has broadened my knowledge of the in depth management systems and methods that are used in todays facility management environment.

Samuel Casarez

2 December 2021 04:00:59 AM

Going through this course and information was awesome, the detail of the responsibilities for a manager was great.

JEFFREY ALLEN FISHER

24 November 2021 01:58:28 AM

GREAT COURSE

Michael Zielinski

10 November 2021 07:32:23 PM

Great informationtive course. Highly recommended

Chris Armstrong

26 October 2021 10:31:35 PM

Brilliant

Chris Armstrong

26 October 2021 09:33:29 PM

Very good, clear and easy to navigate

Brian Addington

20 October 2021 09:33:38 AM

loving this course

Pasquale Comito

17 October 2021 04:30:38 PM

Great course structure and easy to understand.

Nektarios Lizos

14 September 2021 08:30:00 AM

This course was extremely informative and very helpful. I would definitely recommend it!

Dulcie Whitaker

8 September 2021 03:14:18 PM

if you wish to be an effective facilities manager, then this course is for you!

Peter Darcy

2 September 2021 02:12:54 PM

Useful Information

JOSEPH J. WINIARZ

1 September 2021 01:08:22 PM

The Facilities Management course was a great overview of what skills and knowledge that are required to function as a Facilities Manager in the business environment.

Andrew Patestos

25 August 2021 09:38:10 AM

Good info provided, easy to follow

Karolina Bliss

20 August 2021 03:37:33 PM

Great course

Kevin Steve Hudgins

6 August 2021 05:36:36 AM

Great information in this course. The only thing I would like to see a a little more on KPI and CMMS.

Dana Monroe

2 August 2021 10:12:55 PM

This portion of the course proved to be very informative. It touched on all of the main points that I was told by my mentor to look for. I'm very pleased so far.

Norma Salenger

23 July 2021 05:27:18 PM

great investment! result driven success

Perry Singer

19 July 2021 11:54:34 AM

comprehensive study, very thorough and direct, very useful for my career!

Michael S Gaines Jr

14 July 2021 09:33:17 AM

Not a bed course really learned alot about managing and buying properties and also maintaining property.

Stanley Avery

13 July 2021 09:25:58 AM

Purchased this course coz I felt that I still lack knowledge from self-study. After taking this course, I feel confident that I completely understand the subject

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About this Course

Study Facilities Management Online Course and Become an Effective and Highly Skilled Facilities Manager

Our Facilities Management Online Course will teach you the essential objectives of a facilities manager as well as how to stand out as an exceptional facilities manager by taking our online course. Our training programs are created by industry experts to provide our students an advantage over their peers. You may be confident that if you choose to study with us, you will receive the greatest quality education.

This course isn't simply for folks who want to start a new job; organizations today are a dynamic and ever-changing environment. To keep your abilities up to date and relevant, you must constantly enhance them. You'll learn not only new abilities, but also how to perform your job more effectively, increasing your value to employers and making your life easier.

This Facilities Management Online Course will provide you with the necessary experience to begin your new job as a facilities manager.

What you will learn with our Facilities Management course Online

  • An Introduction to Successful Facilities Management
  • Managing Space Requirements and Space Planning
  • Managing Workplace Services
  • Managing Employees and Contractors
  • Leases, Purchasing and Vendor Management
  • Health and Safety at Work
  • Co-ordinating Maintenance and Repairs
  • Facilities Management Projects
  • Managing Costs and Business Continuity Planning
  • The Environment and Corporate Social Responsibility in Facilities Management

Facilities Management course - Requirements

The Facilities Management course Online is delivered 100 percent online.

To successfully complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension
  2. Registered students gain unrestricted access to the Facilities Management course Online
  3. All course material is available online 24/7 and can be accessed using any device
  4. Study online from anywhere in your own time at your own pace
  5. All students who complete the course will be awarded with a certificate of completion

Facilities Management course Online – Outline

Module 1: An Introduction to Successful Facilities Management

If you are embarking on this course, you are likely to have a background or a particular interest in the field of facilities management.

Good facilities management encompasses the two following areas:

  • Space and Infrastructure
  • People and Organization

Working in-house or as part of an outsourced service

Facilities management can either take place in-house, which means that the organization employs dedicated individuals to conduct its facilities management activities, or it can be outsourced, meaning that the service is contracted out to an external service provider.

  • Advantages of outsourcing
  • Disadvantages of outsourcing

Important personal attributes, skills and knowledge needed to be a Facilities Manager

  • A keen business sense
  • Good numerical skills
  • A good eye for the law
  • Demonstrable IT skills
  • Time management skills
  • Solid negotiation and communication skills

How to forge a successful career in facilities management

Choose from different ways of getting into the discipline, depending upon your educational background and previous experience, plus the type of Facilities Manager role that you are seeking.

What successful facilities management looks like

  • Taking a helicopter view
  • Negotiating for success

Thinking on your feet and acting with confidence. It is crucial that you are able to strike the right balance between the following two skills:

  • Methodically analyzing the situation at hand, including taking stock of the risks, opportunities and strengths identified.
  • Acting with pace and decisiveness

Module 2: Managing Space Requirements and Space Planning

This process is often known as space planning or space management and is not simply an operational area but a very strategic one too, involving planning and analysis.

What should be included in a space management document or strategy?

  • The workspace should be used to its maximum efficiency and functionality.
  • The allocation of workspace will depend on a number of factors, including the number of employees in the department, the type of work carried out, any equipment required, etc.
  • The allocation of workspace will be made overall to business functions and departments and not to individual employees.

Space utilization rates

This is commonly known as the space utilization rate of a particular unit or building.

How to improve space management

  • Develop a clear vision.
  • Proactive workspace management by all.
  • Review the size of the estate as a whole.

Module 3: Managing Workplace Services

Hard and soft facilities services

Broadly speaking, facilities management can be broken down into two distinct areas – hard services and soft services.

Hard services include the following non-exhaustive list:

  • Heating and lighting
  • Fire and security systems
  • The building fabric and its ongoing maintenance

Examples of soft services:

  • Cleaning
  • Parking
  • Catering services
  • Security and CCTV

Controlling heating, lighting, ventilation and air-conditioning with a Building Management System

A Building Management System is essentially a computer system which is responsible for the co-ordination and control of much of the electrical and mechanical equipment used on the premises, including lighting, ventilation, other power systems and sometimes even fire management and security systems.

Water and toilet facilities

Water is a scarce and valuable resource and it is now not enough to simply ensure adequate provision of water for staff and visitors to your building, but imperative for responsible Facilities Managers to consider how to conserve and use water in the most efficient and environmentally friendly way possible.

  • Rainwater harvesting
  • Reducing the pressure

Site security

  • CCTV, or closed-circuit television,
  • Security guards

Parking facilities

There are a number of factors to consider when determining whether you are able to or want to offer car parking facilities, as follows:

  • Location
  • Availability of transport links
  • Environmental impact
  • Expense

Waste disposal and cleaning services

  • Segregating waste effectively
  • Waste regulations
  • Cleaning and Catering services

Workplace furniture

Depending on the nature of your business, employees will have differing needs regarding the furniture that is required to carry out their role.

Hot desking

Hot desking has both its fans and its detractors, but there is no denying that it is a much more popular way of working than it used to be.

IT systems

As a Facilities Manager, it is not expected that you are an expert in IT, but you should try to upskill yourself in some parts of the field where possible, so that you are able to work in an effective partnership with the IT team itself.

Module 4: managing Employees and Contractors

As a Facilities Manager, it is not expected that you are an expert in IT, but you should try to upskill yourself in some parts of the field where possible, so that you are able to work in an effective partnership with the IT team itself.

Working with contractors and sub-contractors

  • The building’s heating system fails and you have to call a heating engineer.
  • There is a problem with the water supply and you need the services of a plumber.
  • The lift stops working and you require an electrical engineer.

Sourcing and working with contractors

  • Sourcing contractors
  • Pre-work and background checks
  • Written agreements
  • Contract for services – legal and contractual clauses

Service companies

Service companies are third party organizations that offer support or management to companies for facilities related repair or maintenance services, either on an ad-hoc or ongoing basis.

Working with directly employed individuals

Most types of business utilize the services of employees as their core workers, as well as making use of other employment types.

Contracts of employment

Employees should be given a legal contract of employment within a maximum of two months of their start date with the business.

Agency workers, temporary workers and zero hours contract

There are other ways of working with individuals, instead of employing them on permanent contracts.

Managing day to day problems in the workplace

Managing a team can be tough – in fact, good

leadership is a skill in itself and a practice that needs experience, expertise and an ongoing honing of skills.

  • Performance issues
  • Communication problems

How to resolve disagreements and conflict in your team

Facilities Managers often have an influential role to play in the resolution of problems and conflicts between people.

Module 5: Leases, Purchasing and Vendor Management

Types of commercial lease

As a Facilities Manager, you will no doubt either be responsible for or have some accountability towards the lease arrangements of your particular building or premises.

Ways of acquiring equipment for your premises

  • Renting
  • Purchasing
  • Leasing

Equipment costs

If you do decide to go down the purchasing route for some of your equipment, it is helpful to understand how to accurately estimate the costs involved.

  • Ownership costs
  • Operating costs

What is a purchasing strategy?

A purchasing strategy is a structured way in which to buy the goods and services you need for your business by researching and choosing a group of vendors with whom you can build a long-term relationship on mutually agreeable terms.

Steps in the purchasing process

  • Planning
  • Researching potential suppliers and asking for quotes
  • Placing your orders/drawing up of contracts and Service Level Agreements
  • What are purchase orders and invoices and why use them?

How to select your suppliers

  • Price
  • Quality
  • Great customer service
  • Reliability
  • A good working relationship
  • Reputation and security

How to find a supplier

First of all, revisit your purchasing strategy to work out how many suppliers you are looking for and for which products or services.

  • Negotiating terms and conditions with a supplier
  • Good tips for successful negotiation

When things go wrong with the purchasing process

  • Product availability
  • Problems with lead times
  • Increases in costs
  • A breakdown in the agreed Service Level Agreement.

Module 6: Health and Safety at Work

Health and safety in the workplace is a crucial part of good facilities management.

What is the law regarding health and safety at work?

The Health and Safety at Work Act 1974 is the main piece of health and safety legislation in the UK.

RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations)

RIDDOR describes the requirement to formally report certain situations directly to the Health and Safety Executive.

Risk assessments

A risk assessment is the process of carefully considering which specific factors within a given situation have the potential to be hazardous or cause harm to the individuals who are exposed to them.

Providing staff training

Giving workers the skills and knowledge that they need to carry out their job effectively and safely is critical to the creation of a safe and secure workplace and it has been proven that skilled, well trained staff are less likely to be involved in accidents at work.

  • When should training be carried out?
  • Health and safety training
  • Emergency procedures including emergency evacuation
  • Factors specific to the premises
  • Job specific training
  • How to deliver the training

Personal Protective Equipment (PPE)

Personal protective equipment (often abbreviated to PPE) is an umbrella term for all of the clothing, eye wear, head wear, foot wear, etc. that an individual should wear during the course of their work, to protect them from hazards which may cause them injury.

Workplace Ergonomics

As a Facilities Manager, you should be aware of the ergonomics of your workplace and how this could have an impact on the health and wellbeing of employees.

Module 7: Coordinating Maintenance and Repairs

Across the next two units, we will break down the concept of facilities management into two distinct phases – those being business as usual based facilities management and project-based facilities management.

Preventative maintenance management

This type of maintenance is carried out on a regular basis, usually by the form of a schedule, to pre-empt any issues or breakdowns with the equipment and keep it running effectively and efficiently, rather than reacting to problems that occur.

  • Risk-based maintenance
  • Corrective maintenance
  • Emergency corrective maintenance

Provision and Use of Work Equipment Regulations 1998 (PUWER)

These regulations, often abbreviated to PUWER, place duties on people and companies who own, operate, or have control over work equipment.

Heating, Ventilation and Air Conditioning (HVAC) Maintenance

HVAC systems are usually very common areas in which Facilities Managers choose to perform preventative maintenance on for a couple of reasons.

Lift and escalator maintenance

Part of these regulations detail the responsibilities that the business operating the equipment has, in relation to inspecting and maintaining it, so that it is safe and secure for employees and/or the general public to use.

Powered Door and Gate Maintenance

There are some regulations covering the installation, operation and maintenance of powered doors and gates, available on the Health and Safety Executive website.

How to track and plan your

maintenance requirements Drawing up the list of which tasks need to be performed and when is the crucial first step, but it is equally important to put in place a robust system to track what needs to be done at what time.

First Aid at Work

We briefly touched on first aid at work in the last module as part of our wider discussion around health and safety in the workplace.

Module 8: Facilities Management Projects

Business as usual operations constitute a large part of the role of a Facilities Manager on a day to day basis, but we should also not overlook the importance of the Facilities Manager’s role in larger, one-off projects.

How can we define project management?

Although it has many different definitions and practical uses, project management can be described as a specific process, usually within a commercial or business setting, which initiates, plans and executes a piece of work, with the aim of achieving specific objectives for the good of the organization.

The five main phases of project management

  • Project conception and initiation
  • Project definition and planning
  • Project launch or execution
  • Project performance and control
  • Project close

Types of facilities project

There are many different types of one-off projects that you may be involved in as part of your role as Facilities Manager.

Step by step planning of a facilities management project

  • Planning
  • SMART Objectives

Scheduling in facilities project management

We have already recognized the fact that the planning stage is a critical part of the ultimate delivery of a successful project.

Useful scheduling strategies

  • Critical path scheduling
  • Gantt charts
  • Time impact analysis

How to create a facilities management schedule

We have covered a good overview of the importance of scheduling and some common methods to support you with this.

Module 9: Managing Costs and Business Continuity Planning

Cost management is an important part of any management role, facilities management included.

Examples of cost cutting measures 

There are no hard and fast rules when it comes to deciding which areas to focus your cost cutting exercise on and much will depend on your particular set of circumstances, as one measure may work for one business and not for another.

  • Headcount freezes or reductions
  • Reduction in overtime
  • Changes to salaries or staff benefits
  • Re-negotiate your fixed prices
  • Cut wastage
  • Reduce discretionary or non-essential areas and
  • consolidate where possible

Get to grips with unknown or miscellaneous spending

Many budgets have a miscellaneous line, to which costs are assigned which have no other natural place, but they can be great places to start to cut non-core, non-essential costs, quickly.

Compiling a Budget

A budget is a set of information relating to the finances of an organization, usually covering a set period of time and constitutes the financial plan of the business during that period.

Module 10: The Environment and Corporate Social Responsibility in Facilities Management

An awareness of and consideration for the environment has long been a focus in the business world, but it is increasingly an area which is considered as an essential part of a thriving business, rather than just something which is “nice to have”.

Recognition & Accreditation

Upon successful completion of this course and achieving a passing score for the assessment, you will become a qualified Facilities Manager. You will also be issued with an international continuing education credit (CEU) certificate, accepted by Facilities Management organizations worldwide.

The Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Module 1: An Introduction to Successful Facilities Management

  • The definition, purpose and objectives of facilities management in an organisation
  • The differences between in-house and outsourced facilities management
  • The role of facilities management and the value that it can add
  • Important personal attributes, skills and knowledge needed to be a Facilities Manager

Module 2: Managing Space Requirements and Space Planning

  • The definition of space planning and its importance within facilities management
  • How to draw up effective space management guidelines
  • What space utilisation rates are and how to make improvements to them for the benefit of the business
  • Factors to consider when choosing new business premises

Module 3: Managing Workplace Services

  • The definition of hard and soft facilities services
  • The use of Building Management Systems and how they can help you to control services such as heating, lighting, air-conditioning and fire management
  • How to ensure the provision of water and toilet facilities, effective waste disposal, car parking and IT services to the workforce
  • Creating a safe and secure working environment, including the use of CCTV and security personnel

Module 4: Managing Employees and Contractors

  • How to hire specialist contractors and subcontractors
  • The benefits and potential problems of working with contractors
  • The key parts of a contract for services agreement, including important legal clauses
  • Recruiting and working with employees, including their statutory entitlements

Module 5: Leases, Purchasing and Vendor Management

  • Types of commercial leases and licences and key terms associated with each arrangement
  • Purchasing, leasing and renting equipment for your business and how to establish the true cost of purchasing equipment
  • How to draw up an effective purchasing strategy for your business
  • Finding and selecting the most appropriate suppliers and vendors for your business

Module 6: Health and Safety at Work

  • The role of the Health and Safety at Work Act and The Health and Safety Executive in relation to health and safety in the workplace
  • Some statistics regarding accidents at work
  • Your responsibilities in relation to accident reporting and documentation
  • How to prevent accidents at work, including risk assessments, training and the provision of personal protective equipment

Module 7: Co-ordinating Maintenance and Repairs

  • The key stages in the life cycle of assets, with a particular focus on maintenance and operation from a facilities management perspective
  • Different types of maintenance management strategies, including preventative maintenance, risk based maintenance, corrective maintenance and emergency corrective maintenance
  • Common types of maintenance arrangements for HVAC, lifts and escalators and powered doors and gates

Module 8: Facilities Management Projects

  • A definition of project management and how it can be used effectively within a facilities management setting
  • The five main phases of project management
  • Some common types of facilities management project that you may be involved in
  • Planning your facilities project

Module 9: Managing Costs and Business Continuity Planning

  • The importance of cost control in business and effective ways to manage or reduce your costs
  • Some examples of cost cutting measures that a Facilities Manager might put in place
  • Compiling budgets, balance sheets and asset registers
  • The concept of business continuity and how to draw up a robust business continuity plan

Module 10: The Environment and Corporate Social Responsibility in Facilities Management

  • The characteristics of a sustainable or green business
  • Specific ways to improve the sustainability of your organisation, from recycling to purchasing green products
  • A definition of corporate social responsibility and why it is important
  • How to create an effective corporate social responsibility strategy

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Average rating 4.6 out of 5 stars
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Gilbert Marama

3 December 2021 02:49:15 PM

This course has broadened my knowledge of the in depth management systems and methods that are used in todays facility management environment.

Samuel Casarez

2 December 2021 04:00:59 AM

Going through this course and information was awesome, the detail of the responsibilities for a manager was great.

JEFFREY ALLEN FISHER

24 November 2021 01:58:28 AM

GREAT COURSE

Michael Zielinski

10 November 2021 07:32:23 PM

Great informationtive course. Highly recommended

Chris Armstrong

26 October 2021 10:31:35 PM

Brilliant

Chris Armstrong

26 October 2021 09:33:29 PM

Very good, clear and easy to navigate

Brian Addington

20 October 2021 09:33:38 AM

loving this course

Pasquale Comito

17 October 2021 04:30:38 PM

Great course structure and easy to understand.

Nektarios Lizos

14 September 2021 08:30:00 AM

This course was extremely informative and very helpful. I would definitely recommend it!

Dulcie Whitaker

8 September 2021 03:14:18 PM

if you wish to be an effective facilities manager, then this course is for you!

Peter Darcy

2 September 2021 02:12:54 PM

Useful Information

JOSEPH J. WINIARZ

1 September 2021 01:08:22 PM

The Facilities Management course was a great overview of what skills and knowledge that are required to function as a Facilities Manager in the business environment.

Andrew Patestos

25 August 2021 09:38:10 AM

Good info provided, easy to follow

Karolina Bliss

20 August 2021 03:37:33 PM

Great course

Kevin Steve Hudgins

6 August 2021 05:36:36 AM

Great information in this course. The only thing I would like to see a a little more on KPI and CMMS.

Dana Monroe

2 August 2021 10:12:55 PM

This portion of the course proved to be very informative. It touched on all of the main points that I was told by my mentor to look for. I'm very pleased so far.

Norma Salenger

23 July 2021 05:27:18 PM

great investment! result driven success

Perry Singer

19 July 2021 11:54:34 AM

comprehensive study, very thorough and direct, very useful for my career!

Michael S Gaines Jr

14 July 2021 09:33:17 AM

Not a bed course really learned alot about managing and buying properties and also maintaining property.

Stanley Avery

13 July 2021 09:25:58 AM

Purchased this course coz I felt that I still lack knowledge from self-study. After taking this course, I feel confident that I completely understand the subject

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Course Summary

Course ID: CFS01FM
Delivery Mode: Online
Access: Unlimited lifetime
Time: Study at your own pace
Duration: 20 Hours
Assessments: Yes
Qualification: Certificate

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