Coaching and Mentoring Online Certificate Course

Get the Best out of your Employees to Increase Productivity

Coaching and Mentoring Online Certificate Course

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Coaching and Mentoring Online Certificate Course

Coaching is a profession that requires great personal and working relationships between coach and employees. Mentorship on the other hand is a coaching skill that enables a coach to provide guidance, wisdom, and advice when needed. In this Coaching and Mentoring Online Certificate course, you will learn the skills and concepts to become an effective coach and mentor.

Coaching offers a wonderful opportunity to create partnerships, provide support, and challenging opportunities to employees. Mentorship is a related skill that also plays a role in becoming an effective coach. With our Coaching and Mentoring online courses, you will learn the different elements of coaching and mentoring and how to apply these effectively.

Key Learning Objectives

  • Understand the importance of coaching in team development
  • Develop the coaching skills to improve individual performance
  • Become an effective coach by demonstrating the right behaviors and practices
  • Identify individual employee strengths and provide constructive feedback
  • Identify employee problems and create coaching strategies to address these

Coaching and Mentoring Online - Requirements

The Coaching and Mentoring Online course is designed for people who would like to acquire active listening skills to become better learners and communicate with others more effectively. The course is delivered 100 percent online 24/7 and only takes 6 to 8 hours of study to complete. 

To successfully complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension
  2. Approximately 6 to 8 hours of study is needed to complete the course
  3. Registered students gain unrestricted lifetime access to the Coaching and Mentoring Online Certificate Course
  4. All course material is available online 24/7 and can be accessed using any device
  5. Study online from anywhere in your own time at your own pace
  6. All students who complete the course will be awarded with a certificate of completion

Coaching and Mentoring Online Course Outline

Section One: Introduction

The Coaching and Mentoring Online Certificate course helps you become a better coach by giving you the basic and advanced concepts of coaching. The objective of this course is to:

  • Define coaching, mentoring and the GROW model.
  • Identify and set appropriate goals using the SMART technique of goal setting.
  • Identify the steps necessary in defining the current state or reality of your employee’s situation.
  • Identify the steps needed in defining options for your employee and turn them into a preliminary plan.
  • Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.
  • Identify the benefits of building and fostering trust with your employee.
  • Identify the steps in giving effective feedback while maintaining trust.
  • Identify and overcoming common obstacles to the growth and development of your employee.
  • Identify when the coaching is at an end and transitioning your employee to other growth opportunities.
  • Identify the difference between mentoring and coaching, using both to enable long-term development through a positive relationship with your employee.

Section Two: Coaching, Mentoring, aren’t they the same?

Coaches are often associated with sports activities, helping people achieve a specific goal or skill. However, these professionals are not only found in the playing field but also in the office environment. Take sales coaches or customer service coaches for example. Below is a recap of the characteristics of a coach.

  • Trainer
  • Instructor
  • Tutor
  • Focus on one or two skills at a time
  • Their interaction is planned and structured

Mentoring

At first glance, mentoring and coaching can appear to be similar. But a closer look would reveal that mentoring has a different purpose and goal. Mentoring is on a more personal level and less formal than coaching. 

The G.R.O.W. Model

In this part of the Coaching and Mentoring Online course, we discuss effective coaching and how to transition from coaching to mentoring. You will also be introduced to the G.R.O.W, Model. This coaching process is designed to help you organize and create a better flow. Below is a brief look into what the process brings:

  • Goal setting
  • Reality check
  • Options developed
  • Wrap it up with a plan

Section Three: Setting Goals

Effective coaching requires effective goal setting. This part of the learning module discusses setting goals using an easy-to-remember technique. The first component of the GROW method is setting Goals. Here we will be discussing how to properly identify and develop coaching goals.

The importance of Goal Setting

  • All parties start in the right direction
  • Coaching is more efficient
  • Coaching sessions are targeted and avoids meandering
  • Be a more effective communicator

Setting SMART Goals

After performing your pre-coaching meeting with your employees, this is the part where you develop a clear goal. During this part of the course, we will discuss the SMART method of goal development. It helps you create an easy to follow outline of creating goals.

S.M.A.R.T. Goals

  • Specific – The goal must be very detailed and clear
  • Measurable – This enables you to check progress or verify if it was successful
  • Attainable – Make sure that goals are both manageable and challenging
  • Realistic – The goal must be achievable within the deadline and within your organization’s resources (manpower, financial resources)
  • Timely – The goal must be completed within a specific timeframe or deadline

Section Four: Understanding the Realities

This part of the course is the second element “R” in the GROW model. Working with your employee and framing the reality of the situation is an important step in the coaching process. To get a more accurate gauge, here are four simple questions to ask:

  • What is happening now?
  • How often is this happening?
  • When does it happen?
  • What is the effect?

Identifying Obstacles

Obstacles to coaching will always be a reality. As coaches you must be able to identify and create a plan to handle this. The IRA steps helps coaches identify and remove obstacles to coaching. Below is an outline of how the IRA steps works:

  • Identify the obstacle
  • Root of the cause
  • Antidote gave

Exploring the Past

This will give you a gauge of previous performance and what specific areas needs development. Focusing on previous achievement rather than constantly reminding them of their failures is a great way of motivating them to perform better. Here are some things that you as a coach should focus on:

  • Goals that were met
  • Great behaviors
  • Great attitudes
  • Problems solved

Section Five: Developing Options

We now discuss the different options that will guide your employees towards achieving their goal. Options, “O” is the third element in the G.R.O.W. model. This is also a critical step in the coaching process.

Allowing your employees to participate in the development of their options gives them a sense of ownership in their training and helps you get B.I.G. results. These B.I.G. results will give you the following benefits:

  • Buy-in by your employee, because the options developed was a collaborative effort
  • Innovation, because more creativity is possible when two work at it
  • Growth, because the options developed will have more meaning and lasting commitment

Choosing your Final Approach

This could depend on several elements. Determining the best possible option can be done y implementing a consistent process. Here are some things to consider when choosing your final approach.

  • Resources needed
  • Cost
  • Time
  • Return on investment
  • Disruption of the business

Consider these when selecting an option. Identify pros and cons accordingly. Use a simple scale of 1 to 5 and rate its feasibility and relevance towards your end goal. Below are some things to check when creating a rating category:

  • Does this option build new supporting skills?
  • Does this option meet the time requirement of the goal?
  • Is this option measurable?
  • Once you determine the relevancy, you can multiply the feasibility rating with the relevancy rating. The highest number is possibly your best option. Remember to gain consensus from your employee on this option.

Section 6: The Importance of Trust

Any type of relationship requires trust, and this also holds true for coach-employee relationships. A trusting relationship makes it easier to exchange ideas which is crucial to the coaching process. It helps eliminate some of the barriers which can often be traced to trust issues.

When coaching, avoid being a D.O.P.E. or:

  • Degrading your employees
  • Ostracizing your employee
  • Punishing your employee
  • Evaluating your employee

Steps in Trust Building

  • Maintain positive body language
  • Listen to them intently and speak less
  • Always respect your employees
  • Keep things confidential
  • Keep your promises
  • Be honest and transparent
  • Be confident
  • Tell them you believe in them

Section 7: Providing Feedback

After building trust, we discuss providing meaningful feedback. This serves to reinforce trust and makes it easier to create insights into how the employee is performing objectively.

The Feedback Sandwich

A feedback process that lets you introduce feedback to an employee by surrounding the “meat” or “core of your feedback with praise. This keeps conversations in a positive tone making it easier for you to correct poor performance and encourage them to perform better the next time.

Providing Constructive Criticism

Constructive criticism is a skill that focuses on four key areas, which are:

  • Focus on one issue at a time
  • Deliver criticisms in a timely manner
  • Focus on observable actions or behaviors
  • Focus on a plan to change the behavior

Encouraging Growth and Development

This involves identifying opportunities for learning and telling our employees that we are willing to invest in their development. To encourage growth and development, here are a few things to consider:

  • Develop a peer mentorship process
  • Use your internal training department
  • Send your employee on-lend to another department to learn something new
  • Start a book of the month club where your employees read, on company time, a few pages at a time
  • Use your team meeting as a venue for team learning
  • Send your employees to seminars if your budget allows
  • A good approach is to create a menu of opportunities for your employees to learn. Remember that learning styles vary among adults, therefore, try different approaches.

Section 8: Overcoming Roadblocks

Roadblocks come in different forms. And like their physical counterparts these impede the flow of ideas from coach to employee and vice versa. In this session, you will learn about the different roadblocks to coaching and how to overcome these.

Common Obstacles for Coaches

  • Do not have enough time to coach properly
  • Lack of confidence in coaching
  • Fear of confrontation
  • Feels awkward
  • Fear of failure in coaching
  • An afraid employee will not respond

Common Obstacles for Employees

  • Home/life issues are blocking progress
  • Fear of losing their job
  • Lack of confidence reaching the goal
  • Denial there is anything wrong
  • Poor relationship with the coach

Section 9: Reaching the End

In this section, you will learn to recognize success, transition employees to another goal, and wrapping up. Below are a few important things to consider when determining when your employee is ready to move to the next level or coaching has been successful:

  • Review the goals and compare them to how well your employee achieved them
  • Review where your employee is at the beginning of the coaching process and how far they have progressed
  • List the behaviors you employee demonstrated during the coaching progress
  • List your employee’s strengths
  • List your employee’s weaknesses
  • List your expectations and compare them to how well your employee meets or exceeds your expectations
  • If applicable, determine if your employee is ready for the next level of their development

Wrapping it All Up

This involves organizing the coaching file and transitioning the file to the next manager for reference. Below is an outline of how to create a Wrapping it up worksheet:

  • Employee’s profile (i.e. name, years at the organization, job title, etc.)
  • List of achievements
  • List of positive behaviors
  • List of areas for further development
  • List of goals your employee would like to achieve
  • Your overall assessment
  • Your recommendation
  • A brief outline of the next events

Section 10: How Mentoring Differs from Coaching

In this part of the Coaching and Mentoring Online Certificate course, you are going to learn the basic differences between mentoring and coaching. You will also know how to integrate the different coaching concepts to make you a more effective coach.

Advantages of combining coaching with mentorship:

  • Makes you a well-rounded coach
  • Supervise your employee more autonomously
  • Gives your employee the choice of determining which areas they want to develop
  • Empowers employee in terms of their development
  • Makes it easier to ask for assistance from managers
  • Better coaching results for both you and your employee

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Soft Skills Courses

Want to improve your management or supervision skills? Great - Courses For Success can help with our range of Supervision and Management Online Courses.

Section One: Getting Started

  • Objectives

Section Two: Coaching, Mentoring, aren’t they the same?

  • Coaching
  • Mentoring
  • The G.R.O.W. Model

Section Three: Setting Goals

  • “G” for Goals
  • Identifying Appropriate Goal Areas
  • Create SMART Goals

Section Four: The Reality of GROW

  • Understanding Where You Are
  • Past Performance

Section Five: Options of GROW…

  • Your Path to BIG Success
  • The Best Approach
  • Structuring a Plan. 22

Section Six: It’s a Wrap

  • Create a Development Plan
  • First Step
  • Motivation

Section Seven: The Importance of Trust

  • What is Trust?
  • Trust & Coaching
  • How to Build a Trusting Relationship

Section Eight: Feedback

  • Characteristics of Good Feedback
  • Constructive Criticism
  • Encouraging Growth and Development

Section Nine: Obstacles & Roadblocks

  • Frequent Obstacles
  • Maslow’s Hierarchy of Needs Pyramid
  • Reviewing Progress & Re-evaluating Goals
  • Focusing on Progress not Shortfalls

Section Ten: Reaching the End

  • Achieving the Goal
  • Record the Achievements

Section Eleven: How Mentoring Differs from Coaching

  • Blending the Two Models
  • GROW Model & Mentoring
  • It’s all About Relationships

Section Twelve: Wrapping it Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
49%
4 star
36%
3 star
12%
2 star
2%
1 star
1%
(317)
Average rating 4.2 out of 5 stars

Portia Moshwene

2 November 2020 06:28:42 AM

I have enjoyed the course a lot.

Peter Gregory

13 October 2020 12:08:38 PM

As a Practice Manager, the course has led me to utilize my skills and put it towards active use.

James Maskell

1 September 2020 11:59:51 PM

Interesting, thorough and enjoyable.

Nandi Portia Moyo

8 August 2020 08:42:17 PM

I enjoyed this course

Nandi Portia Moyo

8 August 2020 08:12:57 PM

I thoroughly enjoyed the course.

Jane Kirschner

28 July 2020 10:07:34 PM

The materials are well presented. Its easy to understand and I have learned a lot of difference between coaching and mentoring.

Stephen Kenneth Burt

21 July 2020 08:41:19 AM

Great info

Lara Menon

15 July 2020 02:44:43 PM

I have enjoyed this course

Vivian Hondrogianis

15 July 2020 02:42:55 PM

I have enjoyed this course and I feel that I will be able to use these tools when mentoring.

Kim Jones

24 June 2020 01:21:16 AM

Excellent

Akash Barot

7 June 2020 11:09:02 PM

Excellent

akash barot

7 June 2020 08:00:28 PM

EXCELLENT

Shazatul Sheila Yeop Ibrahim

7 June 2020 06:42:27 PM

The is course is easy to follow with good explanations and clear examples.

Cheryl Plume

14 May 2020 06:45:46 AM

loved it!

John Duncan

11 May 2020 09:40:13 PM

This is a very good introduction to Coaching & Mentoring, the slides at the end of a great resource for the future. I would highly recommend.

Rynhardt Snyman

16 April 2020 07:29:48 PM

Loads of info!!

Justin Sylvester

5 April 2020 03:13:47 PM

good course

Evangelina Aleman

11 March 2020 07:17:50 AM

Awesome Information

Frances Sodaro

8 March 2020 12:00:51 AM

It enjoyed the opportunity to undertake this course it was very inspiring.

Sailesh Rao

5 March 2020 08:25:04 PM

Very good course

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You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

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About this Course

Coaching and Mentoring Online Certificate Course

Coaching is a profession that requires great personal and working relationships between coach and employees. Mentorship on the other hand is a coaching skill that enables a coach to provide guidance, wisdom, and advice when needed. In this Coaching and Mentoring Online Certificate course, you will learn the skills and concepts to become an effective coach and mentor.

Coaching offers a wonderful opportunity to create partnerships, provide support, and challenging opportunities to employees. Mentorship is a related skill that also plays a role in becoming an effective coach. With our Coaching and Mentoring online courses, you will learn the different elements of coaching and mentoring and how to apply these effectively.

Key Learning Objectives

  • Understand the importance of coaching in team development
  • Develop the coaching skills to improve individual performance
  • Become an effective coach by demonstrating the right behaviors and practices
  • Identify individual employee strengths and provide constructive feedback
  • Identify employee problems and create coaching strategies to address these

Coaching and Mentoring Online - Requirements

The Coaching and Mentoring Online course is designed for people who would like to acquire active listening skills to become better learners and communicate with others more effectively. The course is delivered 100 percent online 24/7 and only takes 6 to 8 hours of study to complete. 

To successfully complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension
  2. Approximately 6 to 8 hours of study is needed to complete the course
  3. Registered students gain unrestricted lifetime access to the Coaching and Mentoring Online Certificate Course
  4. All course material is available online 24/7 and can be accessed using any device
  5. Study online from anywhere in your own time at your own pace
  6. All students who complete the course will be awarded with a certificate of completion

Coaching and Mentoring Online Course Outline

Section One: Introduction

The Coaching and Mentoring Online Certificate course helps you become a better coach by giving you the basic and advanced concepts of coaching. The objective of this course is to:

  • Define coaching, mentoring and the GROW model.
  • Identify and set appropriate goals using the SMART technique of goal setting.
  • Identify the steps necessary in defining the current state or reality of your employee’s situation.
  • Identify the steps needed in defining options for your employee and turn them into a preliminary plan.
  • Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.
  • Identify the benefits of building and fostering trust with your employee.
  • Identify the steps in giving effective feedback while maintaining trust.
  • Identify and overcoming common obstacles to the growth and development of your employee.
  • Identify when the coaching is at an end and transitioning your employee to other growth opportunities.
  • Identify the difference between mentoring and coaching, using both to enable long-term development through a positive relationship with your employee.

Section Two: Coaching, Mentoring, aren’t they the same?

Coaches are often associated with sports activities, helping people achieve a specific goal or skill. However, these professionals are not only found in the playing field but also in the office environment. Take sales coaches or customer service coaches for example. Below is a recap of the characteristics of a coach.

  • Trainer
  • Instructor
  • Tutor
  • Focus on one or two skills at a time
  • Their interaction is planned and structured

Mentoring

At first glance, mentoring and coaching can appear to be similar. But a closer look would reveal that mentoring has a different purpose and goal. Mentoring is on a more personal level and less formal than coaching. 

The G.R.O.W. Model

In this part of the Coaching and Mentoring Online course, we discuss effective coaching and how to transition from coaching to mentoring. You will also be introduced to the G.R.O.W, Model. This coaching process is designed to help you organize and create a better flow. Below is a brief look into what the process brings:

  • Goal setting
  • Reality check
  • Options developed
  • Wrap it up with a plan

Section Three: Setting Goals

Effective coaching requires effective goal setting. This part of the learning module discusses setting goals using an easy-to-remember technique. The first component of the GROW method is setting Goals. Here we will be discussing how to properly identify and develop coaching goals.

The importance of Goal Setting

  • All parties start in the right direction
  • Coaching is more efficient
  • Coaching sessions are targeted and avoids meandering
  • Be a more effective communicator

Setting SMART Goals

After performing your pre-coaching meeting with your employees, this is the part where you develop a clear goal. During this part of the course, we will discuss the SMART method of goal development. It helps you create an easy to follow outline of creating goals.

S.M.A.R.T. Goals

  • Specific – The goal must be very detailed and clear
  • Measurable – This enables you to check progress or verify if it was successful
  • Attainable – Make sure that goals are both manageable and challenging
  • Realistic – The goal must be achievable within the deadline and within your organization’s resources (manpower, financial resources)
  • Timely – The goal must be completed within a specific timeframe or deadline

Section Four: Understanding the Realities

This part of the course is the second element “R” in the GROW model. Working with your employee and framing the reality of the situation is an important step in the coaching process. To get a more accurate gauge, here are four simple questions to ask:

  • What is happening now?
  • How often is this happening?
  • When does it happen?
  • What is the effect?

Identifying Obstacles

Obstacles to coaching will always be a reality. As coaches you must be able to identify and create a plan to handle this. The IRA steps helps coaches identify and remove obstacles to coaching. Below is an outline of how the IRA steps works:

  • Identify the obstacle
  • Root of the cause
  • Antidote gave

Exploring the Past

This will give you a gauge of previous performance and what specific areas needs development. Focusing on previous achievement rather than constantly reminding them of their failures is a great way of motivating them to perform better. Here are some things that you as a coach should focus on:

  • Goals that were met
  • Great behaviors
  • Great attitudes
  • Problems solved

Section Five: Developing Options

We now discuss the different options that will guide your employees towards achieving their goal. Options, “O” is the third element in the G.R.O.W. model. This is also a critical step in the coaching process.

Allowing your employees to participate in the development of their options gives them a sense of ownership in their training and helps you get B.I.G. results. These B.I.G. results will give you the following benefits:

  • Buy-in by your employee, because the options developed was a collaborative effort
  • Innovation, because more creativity is possible when two work at it
  • Growth, because the options developed will have more meaning and lasting commitment

Choosing your Final Approach

This could depend on several elements. Determining the best possible option can be done y implementing a consistent process. Here are some things to consider when choosing your final approach.

  • Resources needed
  • Cost
  • Time
  • Return on investment
  • Disruption of the business

Consider these when selecting an option. Identify pros and cons accordingly. Use a simple scale of 1 to 5 and rate its feasibility and relevance towards your end goal. Below are some things to check when creating a rating category:

  • Does this option build new supporting skills?
  • Does this option meet the time requirement of the goal?
  • Is this option measurable?
  • Once you determine the relevancy, you can multiply the feasibility rating with the relevancy rating. The highest number is possibly your best option. Remember to gain consensus from your employee on this option.

Section 6: The Importance of Trust

Any type of relationship requires trust, and this also holds true for coach-employee relationships. A trusting relationship makes it easier to exchange ideas which is crucial to the coaching process. It helps eliminate some of the barriers which can often be traced to trust issues.

When coaching, avoid being a D.O.P.E. or:

  • Degrading your employees
  • Ostracizing your employee
  • Punishing your employee
  • Evaluating your employee

Steps in Trust Building

  • Maintain positive body language
  • Listen to them intently and speak less
  • Always respect your employees
  • Keep things confidential
  • Keep your promises
  • Be honest and transparent
  • Be confident
  • Tell them you believe in them

Section 7: Providing Feedback

After building trust, we discuss providing meaningful feedback. This serves to reinforce trust and makes it easier to create insights into how the employee is performing objectively.

The Feedback Sandwich

A feedback process that lets you introduce feedback to an employee by surrounding the “meat” or “core of your feedback with praise. This keeps conversations in a positive tone making it easier for you to correct poor performance and encourage them to perform better the next time.

Providing Constructive Criticism

Constructive criticism is a skill that focuses on four key areas, which are:

  • Focus on one issue at a time
  • Deliver criticisms in a timely manner
  • Focus on observable actions or behaviors
  • Focus on a plan to change the behavior

Encouraging Growth and Development

This involves identifying opportunities for learning and telling our employees that we are willing to invest in their development. To encourage growth and development, here are a few things to consider:

  • Develop a peer mentorship process
  • Use your internal training department
  • Send your employee on-lend to another department to learn something new
  • Start a book of the month club where your employees read, on company time, a few pages at a time
  • Use your team meeting as a venue for team learning
  • Send your employees to seminars if your budget allows
  • A good approach is to create a menu of opportunities for your employees to learn. Remember that learning styles vary among adults, therefore, try different approaches.

Section 8: Overcoming Roadblocks

Roadblocks come in different forms. And like their physical counterparts these impede the flow of ideas from coach to employee and vice versa. In this session, you will learn about the different roadblocks to coaching and how to overcome these.

Common Obstacles for Coaches

  • Do not have enough time to coach properly
  • Lack of confidence in coaching
  • Fear of confrontation
  • Feels awkward
  • Fear of failure in coaching
  • An afraid employee will not respond

Common Obstacles for Employees

  • Home/life issues are blocking progress
  • Fear of losing their job
  • Lack of confidence reaching the goal
  • Denial there is anything wrong
  • Poor relationship with the coach

Section 9: Reaching the End

In this section, you will learn to recognize success, transition employees to another goal, and wrapping up. Below are a few important things to consider when determining when your employee is ready to move to the next level or coaching has been successful:

  • Review the goals and compare them to how well your employee achieved them
  • Review where your employee is at the beginning of the coaching process and how far they have progressed
  • List the behaviors you employee demonstrated during the coaching progress
  • List your employee’s strengths
  • List your employee’s weaknesses
  • List your expectations and compare them to how well your employee meets or exceeds your expectations
  • If applicable, determine if your employee is ready for the next level of their development

Wrapping it All Up

This involves organizing the coaching file and transitioning the file to the next manager for reference. Below is an outline of how to create a Wrapping it up worksheet:

  • Employee’s profile (i.e. name, years at the organization, job title, etc.)
  • List of achievements
  • List of positive behaviors
  • List of areas for further development
  • List of goals your employee would like to achieve
  • Your overall assessment
  • Your recommendation
  • A brief outline of the next events

Section 10: How Mentoring Differs from Coaching

In this part of the Coaching and Mentoring Online Certificate course, you are going to learn the basic differences between mentoring and coaching. You will also know how to integrate the different coaching concepts to make you a more effective coach.

Advantages of combining coaching with mentorship:

  • Makes you a well-rounded coach
  • Supervise your employee more autonomously
  • Gives your employee the choice of determining which areas they want to develop
  • Empowers employee in terms of their development
  • Makes it easier to ask for assistance from managers
  • Better coaching results for both you and your employee

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Soft Skills Courses

Want to improve your management or supervision skills? Great - Courses For Success can help with our range of Supervision and Management Online Courses.

Section One: Getting Started

  • Objectives

Section Two: Coaching, Mentoring, aren’t they the same?

  • Coaching
  • Mentoring
  • The G.R.O.W. Model

Section Three: Setting Goals

  • “G” for Goals
  • Identifying Appropriate Goal Areas
  • Create SMART Goals

Section Four: The Reality of GROW

  • Understanding Where You Are
  • Past Performance

Section Five: Options of GROW…

  • Your Path to BIG Success
  • The Best Approach
  • Structuring a Plan. 22

Section Six: It’s a Wrap

  • Create a Development Plan
  • First Step
  • Motivation

Section Seven: The Importance of Trust

  • What is Trust?
  • Trust & Coaching
  • How to Build a Trusting Relationship

Section Eight: Feedback

  • Characteristics of Good Feedback
  • Constructive Criticism
  • Encouraging Growth and Development

Section Nine: Obstacles & Roadblocks

  • Frequent Obstacles
  • Maslow’s Hierarchy of Needs Pyramid
  • Reviewing Progress & Re-evaluating Goals
  • Focusing on Progress not Shortfalls

Section Ten: Reaching the End

  • Achieving the Goal
  • Record the Achievements

Section Eleven: How Mentoring Differs from Coaching

  • Blending the Two Models
  • GROW Model & Mentoring
  • It’s all About Relationships

Section Twelve: Wrapping it Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(317)
Average rating 4.2 out of 5 stars
5 star
49%
4 star
36%
3 star
12%
2 star
2%
1 star
1%

Portia Moshwene

2 November 2020 06:28:42 AM

I have enjoyed the course a lot.

Peter Gregory

13 October 2020 12:08:38 PM

As a Practice Manager, the course has led me to utilize my skills and put it towards active use.

James Maskell

1 September 2020 11:59:51 PM

Interesting, thorough and enjoyable.

Nandi Portia Moyo

8 August 2020 08:42:17 PM

I enjoyed this course

Nandi Portia Moyo

8 August 2020 08:12:57 PM

I thoroughly enjoyed the course.

Jane Kirschner

28 July 2020 10:07:34 PM

The materials are well presented. Its easy to understand and I have learned a lot of difference between coaching and mentoring.

Stephen Kenneth Burt

21 July 2020 08:41:19 AM

Great info

Lara Menon

15 July 2020 02:44:43 PM

I have enjoyed this course

Vivian Hondrogianis

15 July 2020 02:42:55 PM

I have enjoyed this course and I feel that I will be able to use these tools when mentoring.

Kim Jones

24 June 2020 01:21:16 AM

Excellent

Akash Barot

7 June 2020 11:09:02 PM

Excellent

akash barot

7 June 2020 08:00:28 PM

EXCELLENT

Shazatul Sheila Yeop Ibrahim

7 June 2020 06:42:27 PM

The is course is easy to follow with good explanations and clear examples.

Cheryl Plume

14 May 2020 06:45:46 AM

loved it!

John Duncan

11 May 2020 09:40:13 PM

This is a very good introduction to Coaching & Mentoring, the slides at the end of a great resource for the future. I would highly recommend.

Rynhardt Snyman

16 April 2020 07:29:48 PM

Loads of info!!

Justin Sylvester

5 April 2020 03:13:47 PM

good course

Evangelina Aleman

11 March 2020 07:17:50 AM

Awesome Information

Frances Sodaro

8 March 2020 12:00:51 AM

It enjoyed the opportunity to undertake this course it was very inspiring.

Sailesh Rao

5 March 2020 08:25:04 PM

Very good course

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1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

We provide a 7 Day Money Back Refund on all Courses

Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value $600)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
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Features:
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Course Summary

Course ID: CFS02CAM
Delivery Mode: Online
Access: Lifetime
Tutor Support: Yes
Time: Study at your own pace
Duration: 6-8 hours
Assessments: Yes
Qualification: Certificate

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