Business Writing that works Online Bundle, 5 Certificate Courses

Understand Business Writing that works

Business Writing that works Online Bundle, 5 Certificate Courses

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Get Business Writing that works, Writing a Business Plan, Business Process Management, Communications for Small Business Owners and Basic Business Management: Boot Camp for Business Owners in this Bundle

1. Business Writing that works: Learn the Basics of Business Writing

Learn the Basics of Business Writing
Writing is just like any other skill: you need to learn, practice, and work at it to get good at it. This course will give you the basic tools you need to become a better writer.

This course will teach you the four C’s of writing: clear, concise, complete, and correct. You will also learn some of the fundamentals of good writing, including word agreement, active and passive voice, sentence construction, punctuation, and spelling. Finally, you will have a chance to apply these skills to real-life situations, such as writing e-mails, memos, and letters.

This course will allow you to:

  • Learn the value of good written communication.
  • Learn how to write and proofread your work so it is clear, concise, complete, and correct.
  • Apply these skills in real world situations.
  • Understand the proper format for memos, letters, and e-mails.

2. Writing a Business Plan: Learn How To Write An Effective Business Plan

Learn How To Write An Effective Business Plan
A business plan will help your business get started on the right track, stay focused on priorities, and move forward. This course is designed for business owners and entrepreneurs who are ready to create a business plan.

In this course, you will learn the essential steps for creating a business plan, including creating a first draft; identifying the audience; gathering information; researching; describing product plans; and marketing, sales, and accounting terms

After you complete this course, you will be able to:

  • Research and analyze the individual components needed for a business plan.
  • Apply skills to create a business plan for different audiences, including investors, banks, and other stakeholders.
  • Explain the purpose and future of your business in easy to understand terms.
  • Use accounting terms to describe the future for your business.
  • Describe your marketing, sales, and planning strategies.

3. Business Process Management: Learn How to Manage Business Processes

Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized. This course will introduce you to business process management, which can help your organization successfully perform these activities.

To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered.

After you complete this course, you will be able to:

  • Define business process management and related concepts.
  • Recognize the vital role processes play in a business.
  • Appreciate the role of technology in process management.
  • Develop a vision to guide process improvement.
  • Understand how to design or enhance an existing process using the business process life cycle.
  • Construct a process map.
  • Perform a what-if analysis to improve your processes.
  • Implement and monitor process changes.
  • Identify how Lean and Six Sigma methods can assist in managing and improving processes.
  • Use a variety of tools and techniques to eliminate waste and redundancies.

4. Communications for Small Business Owners: Learn the Basic Techniques in Communication to Improve Sales

Learn the Basic Techniques in Communication to Improve Sales
Communications between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors.

If you are new to the communications highway, this Communications for Small Business Owners course will provide the foundation for future development. If your company has some communications expertise, this course will help you strengthen and polish your essential components.

After you complete this course, you will be able to:

  • Define the essential pieces of communication.
  • Customize these essential pieces for your company.
  • Identify the processes and plans needed for clear communications.
  • Develop, maintain, and evolve effective content for your communications.

5. Basic Business Management: Boot Camp for Business Owners: Learn the Basics of Business Management

Learn the Basics of Business Management
Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future. This course will give you the basic business management skills that you need for success.

This course will give you all the skills that you need as a new business owner. You’ll learn how to develop your organizational chart, manage operations, speak knowledgeably about finance, hire the right people, build your brand, market your product online and offline, complete a strategic plan and a succession plan, and build your customer base. You’ll also learn the basics of leadership and tips for taking your business to the next level.

After you complete this course, you will be able to:

  • Apply the best methods for creating, leading, and managing your own business.
  • Establish an organizational framework through operations, finance, and leadership.
  • Set up an effective and efficient system for hiring, retaining, and succession planning.
  • Start researching and designing your strategic plan.
  • Describe the essential elements of marketing, sales, and your company brand.
  • Apply financial and accounting terms correctly.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

 The Business Writing that works 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Business Writing that works Online Course

Session 1: Course Overview

  • Learning Objectives

 Session 2: Why Write?

  • Why Do We Write?
  • Becoming a Better Writer
  • Communicating a Message

 Session 3: Be Clear

  • Writing Clearly
  • The Pweor of the Hmuan Mnid
  • Why Write Well?
  • Selecting Words
  • Choosing What to Say
  • Removing the Noise
  • Simplifying Sentences
  • Our Simpler Sentences
  • Clarify the Convolution

 Session 4: Be Concise

  • Writing Concisely
  • Becoming Concise
  • Being Precise
  • Our Tightened Sentences
  • Rewriting Exercises
  • Our Updated Language
  • Rewriting Exercises: Practicing Conciseness
  • Our Concise Sentences

 Session 5: Be Complete

  • Making Your Writing Complete
  • Two Keys: Empathy and Flexibility
  • Asking Questions

 Session 6: Be Correct

  • Common Writing Errors

 Session 7: Word Agreement

  • Making Words Agree
  • Modifiers and Describers
  • Rewriting Exercises: Making Words Agree
  • Our Word Agreements
  • Rewriting Exercise: Moving Modifiers
  • Our Moved Modifiers

 Session 8: Active and Passive Voice

  • About the Active Voice
  • About the Passive Voice
  • Passive and Active Voice Examples
  • Passive to Active
  • Our Active Sentences

 Session 9: Sentences and Sentence Types

  • The Sentence
  • The Paragraph
  • Breaking Down a Paragraph
  • Reorganizing a Paragraph
  • Our Broken Down and Reorganized Suggestions

 Session 10: Readability Index

  • About the Index
  • Calculating the Index
  • About Your Score
  • Calculating the Index Automatically
  • Using the Index
  • How Foggy Is My Writing?

 Session 11: Manners and Courtesy

  • Courtesy
  • Courtesy in Your Writing
  • What? My Letter Writing Style?
  • Letter Sample One
  • Sample One Rating
  • Letter Sample Two
  • Sample Two Rating
  • Letter Sample Three
  • Sample Three Rating

 Session 12: Practical Language

  • Basic Rules
  • Word Usage Rules
  • Using That and Which
  • Playing with Language
  • Some Food for Thought

 Session 13: Inclusive Language

  • About Inclusive Language
  • Cheat Sheet

 Session 14: Sentence Construction

  • Parallel Construction
  • Making Them Parallel
  • Our Parallel Sentences

 Session 15: Punctuation

  • The Comma
  • Other Comma Uses
  • Comma Misuses
  • The Semi-Colon
  • The Colon
  • The Apostrophe
  • Practice with Punctuation - the Comma
  • Practice with Punctuation - the Semi-Colon
  • Practice with Punctuation - the Colon
  • Practice with Punctuation - the Apostrophe

 Session 16: Writing Business Letters

  • Business Letters
  • Steps to Writing Business Letters
  • Creating Correspondence
  • Parts of a Business Letter
  • Business Letter Parts
  • Types of Letters
  • Persuasion Letters
  • No Letters
  • Dissecting Letters Exercise
  • Letter Type Sample 1
  • Letter Type Sample 2
  • Letter Type Sample 3
  • Letter Type Sample 4
  • Our Answers to the Letters
  • Beginning Letters
  • Expressions and Guidelines
  • Strategies and Recommendations

 Session 17: Writing Effective E-mails

  • E-mail Basics
  • The Subject Line
  • Formatting
  • Attachments
  • Use Spell Check!
  • Covering Your Bases?
  • Reply All
  • Concise
  • Privacy
  • Shorthand
  • Managing E-Mail
  • Tackling Email
  • E-mail at Work

 Session 18: Spelling and Proofreading

  • Spelling Tips
  • Proofreading Tips
  • Learning to Look
  • Being a Good Proofreader
  • Proofreading Practices
  • Performance Article
  • Identifying the Errors
  • The Edited Article

 Session 19: Writing Memos

  • The Anatomy of a Memo
  • Acme Funfest

 Session 20: Reviewing Your Writing

  • Checking Back
  • Reviewing the Checklist

 Session 21: Writing Challenges

  • Course Recap
  • Top Ten Writing Challenges
  • Our Top Ten Writing Challenges Responses
  • Guidelines for Capitalization

 Session 22: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate In Writing a Business Plan Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

Session 2: What is a Business Plan For?

  • The Purpose of the Plan
  • Getting Down to Business
  • Staying Flexible

Session 3: A General Business Plan Framework

  • The Importance of a Framework
  • Essential Elements
  • Making Connections
  • Making Connections
  • Pre-Assignment Review
  • Making Connections

Session 4: Identifying Your Audience

  • Who Are You Writing For?
  • Defining the Terms
  • Words of Wisdom
  • Making Connections
  • The Rules of Writing
  • Making Connections

Session 5: Gathering and Analyzing Information

  • GO-PARSE
  • Get Organized
  • Preview
  • Ask
  • Read
  • Markup Methods
  • Summarize
  • Shorthand Symbols
  • Shorthand Tips
  • Evaluate
  • PARSE in Action
  • GO-PARSE Summary
  • ACE Building Celebrates Five Years of Success

Session 6: Defining Your Company

  • Writing Your Company Description
  • Making Connections
  • Describing Your Products and Services
  • Performing a Market Analysis
  • Developing an Operations Plan
  • The Operations Process
  • Operations and Your Business Plan
  • Types of Operations
  • Manufacturing
  • Transportation
  • Supplies
  • Service
  • Overlaps
  • Buffers

Session 7: Getting to Work

  • Working on Your Plan
  • Business Plan Worksheet

Session 8: Creating a Marketing Strategy

  • Introduction to Marketing
  • Cycle Overview
  • Consumer and Market Analysis
  • What Do They Need?
  • Who is Buying Our Product? Who is Using Our Product?
  • What is the Buying Process?
  • How Can I Leverage Segmentation?
  • Key Questions
  • SWOT Analysis
  • Next Steps
  • Analyzing Distribution Channels
  • Making Connections
  • Creating a Marketing Plan
  • Product
  • Price
  • Place
  • Promotion
  • Packaging
  • Sketching Out the Plan
  • Evaluate, Review, and Revise
  • The Value of Social Media

Session 9: Creating the Sales Plan

  • Building Your Sales Force
  • The Sales Cycle
  • Initiate
  • Making Connections
  • Build
  • Manage
  • Optimize

Session 10: Developing Financial Projections

  • Accounting Terminology
  • What is Finance?
  • The Cycle of Finance
  • Recording Financial Transactions
  • General Accepted Accounting Principles (GAAP)
  • The 11 Principles
  • Key Reports
  • Income Statement Equation
  • Sample Income Statement
  • The Balance Sheet
  • Balance Sheet Equation
  • Balance Sheet Accounts
  • Current vs. Fixed Assets
  • Cash Flow Statement
  • Statement of Retained Earnings
  • Financial Projections
  • Tips and Tricks
  • Use the Writing Rules

Session 11: Putting It All Together

  • Writing the Executive Summary
  • Making a Strong Presentation
  • Making Connections
  • The Finishing Touches
  • Keeping Your Data Safe
  • Reviewing and Revising

Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate In Business Process Management Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: The Fundamentals of Business Process Management

  • What is Business Analysis?
  • How Do I Conduct A Business Analysis?
  • What is Enterprise Content Management?
  • Defining Content
  • Defining Enterprise Content Management
  • Enterprise Content Management Model
  • The Role of ECM in Business Process Management
  • What is Business Process Re-Engineering?
  • Case Study
  • About Business Process Re-Engineering
  • Role of BPR in Business Process Management
  • Business Process Re-Engineering Model
  • Breaking Down the Model

 Session 3: Defining Business Process ManagementTitle

  • What is Business Process Management?
  • What are Processes?
  • Layers of Business Process Management
  • The Management Level
  • The Process Level
  • The Implementation Level
  • Brief History of Business Process Management
  • What are the Benefits of Business Process Management?
  • BPM Benefits
  • Summary

 Session 4: Reflecting on Processes

  • Pre-Assignment Review

 Session 5: The Business Process Life Cycle

  • Introduction
  • The Business Process Life Cycle
  • Breaking Down the Model

 Session 6: The Vision Phase

  • Creating a Vision and Seeing the Big Picture
  • What is a Vision?
  • Creating a Vision
  • Focusing on the Future
  • Preparing for Change
  • Sharing Your Vision
  • Benefits of a Shared Vision
  • Dreaming Big

 Session 7: The Design Phase

  • Gathering Information
  • Amount of Human Interaction with Technology
  • Level of Automation
  • Case Study
  • Role of Content
  • Volume of Work
  • Complexity of Process
  • Defining Your Problem
  • Rephrase the Problem
  • Rephrasing in Action
  • Expose and Challenge Assumptions
  • Use Facts
  • Grow Your Thinking
  • Shrink Your Environment Temporarily
  • Mini Case Study
  • Practice Multiple Perspectives
  • Turn it Upside Down
  • Frame the Problem Purposely and Positively
  • Summary
  • Introduction
  • Identify Your Future State
  • Analyze Current State
  • Steps to Bridge Gaps
  • Summary
  • About Process Mapping
  • What is Process Mapping?
  • Steps for Creating a Process Map
  • Tips and Important Points
  • Benefits of Process Mapping
  • Symbols and Their Meanings
  • Creating a Process Map with a Flow Chart
  • Digital Process Map
  • Making Connections
  • Creating a Process Map with a Swimlane Diagram
  • Sample Swimlane Process Map
  • Map it Out
  • Defining Improvements
  • Why is it Important to Define Improvements?
  • Case Study
  • Establishing Functions and Identifying Function Leaders
  • Identifying Function Leaders
  • Considerations when Choosing a Leader

 Session 8: The Modeling Phase

  • Performing What-if Analysis
  • Steps to Performing a What-If Analysis
  • Sample Guidelines
  • Second Step in Performing a What-If Analysis
  • Third Step in Performing a What-If Analysis
  • Case Study
  • Test Driving
  • Questions
  • Testing the Design
  • What Does it Mean to Test the Design?
  • Steps for Design Testing
  • Breaking Down the Model
  • Benefits of Iterative Design
  • Summary

 Session 9: The Execution Phase

  • Implementing Processes
  • Exploring Automation
  • Automating Processes
  • Benefits of Automation
  • Potential Pitfalls of Automation
  • Steps to Automate a Process
  • Summary
  • Understanding Business Rules
  • Making Connections
  • Benefits of Business Rules
  • Things to Watch Out For
  • The Role of Business Rules in Workflow Engines
  • Case Study
  • The Importance of Business Rules
  • Choosing Software
  • Making Connections
  • The Role of Workflow Engines
  • The Workflow Model
  • What is a Workflow Engine?
  • Making Connections
  • Workflows and Business Rules
  • Case Studies
  • Steps to Implement a Workflow Engine
  • Breaking Down the Model

 Session 10: The Monitoring Phase

  • Implementing Measures
  • Implementing Measures
  • Building Your Approach
  • Employee Feedback
  • What is Business Activity Monitoring (BAM)?
  • Making Connections
  • Benefits of Business Activity Monitoring
  • Purpose of Business Activity Monitoring
  • The Role of KPI’s
  • The Balanced Scorecard
  • Where Does BPM Fit?
  • Balanced Scorecard Example
  • Benefits of the Balanced Scorecard
  • Creating a Balanced Scorecard
  • Task
  • Scorecard Template
  • Identifying Gaps with Process Mining
  • Benefits of Process Mining

 Session 11: The Optimizing Phase

  • What It’s All About
  • Case Study
  • Case Study
  • Business Process Improvement
  • Six Steps of Business Process Improvement
  • Breaking Down Steps One to Five
  • Benefits of a Pilot
  • The Final Step
  • Introduction to Lean
  • The Toyoda Precepts
  • The Toyota Production System House
  • The Roof
  • The Pillars
  • The Core
  • The Foundation
  • The Seven Wastes
  • Summary
  • Making Connections
  • Cut Out the Waste
  • Task
  • Introduction to Six Sigma
  • The Six Sigma Approach
  • DMAIC Model
  • Breaking Down the Model
  • A Look at the Numbers
  • Sample Analysis
  • A Look at the Numbers
  • A Look at the Numbers
  • Summary
  • Tie It All Together
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate In Communications for Small Business Owners Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment, Part One
  • Pre-Assignment, Part Two

Session 2: Key Communication Components

  • What Communication Is All About
  • Attributes of Good Communication
  • Pre-Assignment Review

Session 3: The Building Blocks

  • Business and Marketing Strategy
  • Components of Your Marketing Plan
  • Things to Consider
  • Three-Year Marketing Plan Sample
  • Sample Project Plan: Introduction
  • Sample Project Plan: Service Awareness and Feedback
  • Sample Project Plan: Annual Conference
  • Making Connections
  • Public Relations Plan
  • Allow Some Flexibility
  • Working on the Plan
  • Elevator Pitch and Executive Summary
  • The Executive Summary
  • Essential Elements
  • Developing Your Pitch: Step One
  • Developing Your Pitch: Step Two
  • Developing Your Pitch: Step Three
  • Developing Your Pitch: Step Four
  • Developing Your Pitch: Step Five
  • Delivery Tips
  • Practice Makes Perfect

Session 4: Your Communications Plan

  • Introduction
  • Selecting Your Communications Destination
  • Identifying Audiences, Part Two
  • Making Connections, Part One
  • Making Connections, Part Two
  • Choosing a Communications Route
  • Types of Routes
  • Identifying Your Goal
  • Splitting up the Message
  • Making Connections
  • Establishing a Communications Vehicle
  • Setting up Media Guidelines
  • Sample Media Guidelines
  • Selecting a Spokesperson
  • Developing an Approval Process
  • Approval Process Guidelines
  • Defining Inbound and Outbound Marketing, Part One
  • Defining Inbound and Outbound Marketing, Part Two
  • The Reasons for Inbound Marketing, Part One
  • The Reasons for Inbound Marketing, Part Two
  • Making Connections

Session 5: The Five C’s of a Successful Message

  • Be Clear
  • Sample E-Mail
  • Being Clear
  • Sample E-Mail
  • Being Coherent
  • Being Coherent, Part Two
  • Being Coherent, Part Three
  • Be Concise
  • Sample E-mail
  • Revised E-mail
  • Be Complete
  • Sample E-Mail
  • Revised E-Mail
  • Be Correct
  • Sample E-Mail
  • Checking for Mistakes
  • Mistakes Happen!
  • Be Compelling
  • Compelling Copy
  • Making Connections

Session 6: Communication Strategies

  • Setting a Goal for Each Communications Piece
  • Strengthening Your Core Message
  • Key Words and Ideas
  • Thinking MEDIA

Session 7: Sharing Information Through Media Releases

  • Key Pieces of the Media Release
  • Media Releases
  • Drafting Your Message
  • Getting Into It

Session 8: Communicating Online

  • Blogging Tips and Tricks
  • Guidelines
  • Making Connections
  • Connecting Through Social Media
  • Making Connections
  • Getting on Board, Part One
  • Getting on Board, Part Two
  • Social Media Plan Worksheet: Basic Information
  • Basic Information, Part Two
  • Campaign Budget
  • Campaign Objectives
  • Competitive Analysis, Part One
  • Competitive Analysis, Part Two

Session 9: Using Stories to Communicate

  • The Importance of Story, Part One
  • The Importance of Story, Part Two
  • Tell Me A Story

Session 10: Polishers and Time Savers

  • Communication Fact Sheets
  • 'About Us' Fact Sheet
  • 'Elevator Pitch' Fact Sheet
  • 'Social Media Summary' Fact Sheet
  • 'Strategic Summary' Fact Sheet
  • 'Contact Lists' Fact Sheet
  • Maintaining Fact Sheets
  • Making Connections
  • Getting It Together
  • The Three R’s
  • Reduce
  • Reuse
  • Recycle

Session 11: Enhancing Your Results

  • Search Engine Optimization (SEO)
  • Making Connections
  • Metatags
  • Getting the Best Results
  • Developing Keywords
  • Optimizing Our Results
  • Taking Your Communication Pulse
  • Using Focus Groups
  • Focusing on the Research
  • SWOT Analysis
  • Next Steps
  • Making Connections

Session 12: Maintaining Your Message in Crisis

  • Communicating in a Crisis, Part One
  • Communicating in a Crisis, Part Two

Session 13: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate In Basic Business Management: Boot Camp for Business Owners Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

Session 2: Who Are You and What Are You About?

  • What is Our Business?
  • Making Connections
  • Pre-Assignment Review
  • The Owner’s Role
  • Ingredients for Success
  • The Business Owner
  • The Entrepreneur
  • The Freelancer
  • Words of Wisdom
  • Keeping Things Moving

Session 3: Designing Your Organizational Structure

  • Bringing the Idea to Life
  • Getting Started
  • Growth Phase One
  • Growth Phase Two
  • Putting the Pieces Together
  • Looking at the Options
  • Geographic Structure
  • Divisional Structure
  • Matrix Structure
  • Summary
  • Making Connections
  • Differences for Corporations
  • Choosing Board Members
  • Board Issues
  • The Role of Shareholders
  • The Big Picture
  • Words of Wisdom
  • Current Thinking
  • Making Connections

Session 4: Introduction to Operations Management

  • Defining Operations Management
  • What Does It All Mean?
  • Envisioning the Process
  • Introduction to Types of Operations
  • Types of Operations
  • Practical Application

Session 5: Understanding Financial Terms

  • Finance
  • Recording Financial Transactions
  • General Accepted Accounting Principles (GAAP)
  • The Income Statement
  • Income Statement Equation
  • Sample Income Statement
  • The Balance Sheet
  • Balance Sheet Equation
  • More About Balance Sheets
  • Current vs. Fixed Assets
  • Cash Flow Statement
  • Statement of Retained Earnings

Session 6: Getting the Right People in Place

  • Six Essential Steps of Hiring
  • More about Orientation
  • More about Onboarding
  • Making Connections

Session 7: Getting Your Product Together

  • Inventory Management
  • Types of Inventory
  • More About Inventory
  • Understanding the Value Chain
  • Making Connections
  • Outsourcing Options
  • Quality Control
  • Quality Control Philosophy

Session 8: Building a Corporate Brand

  • Your Brand
  • Example: Acme Widgets Inc.
  • Brand Names and Slogans
  • Do’s and Don’ts
  • Developing a Slogan
  • How People Will See Your Images
  • Choosing a Color
  • Color Spectrum Two
  • Fonts
  • Sans Serif Fonts
  • Specialty Fonts
  • Font Considerations
  • Simple Pictorial Mark
  • Letterform
  • Wordmark
  • Emblems
  • Working It Out

Session 9: Marketing Your Product

  • About the Marketing Process
  • Cycle Overview
  • Stage One: Consumer and Market Analysis
  • What Do They Need?
  • Who is Buying Our Product? Who is Using Our Product?
  • What is the Buying Process?
  • How Can I Leverage Segmentation?
  • Segmentation Case Study
  • Stage Two: Analyzing the Competition and Yourself
  • SWOT Analysis
  • Next Steps
  • Stage Three: Analyzing Distribution Channels
  • Making Connections
  • Stage Four: Creating a Marketing Plan
  • Price
  • Price
  • Place
  • Promotion
  • Packaging
  • Making Connections
  • The Final Stages: Implement, Evaluate, Review, Revise
  • Leveraging Social Media

Session 10: Selling Your Product

  • Building Your Sales Force
  • The Sales Cycle
  • Initiate
  • Initiate
  • Build
  • Manage
  • Optimize

Session 11: Planning for the Future

  • Introduction to Strategic Planning
  • Identifying Your Stakeholders
  • Taking the Right Approach
  • Making Connections
  • The Strategic Plan Pyramid

Session 12: Goal Setting and Goal Getting

  • Setting Achievable Goals: Identifying Outcomes
  • The Four Perspectives
  • Customizing the Perspectives
  • Timeline for Your Plan
  • Goals with SPIRIT
  • Getting Into It

Session 13: Succession Planning 101

  • What is Succession Planning?
  • Replacing vs. Succeeding
  • Defining Succession Planning

Session 14: Managing Your Money

  • What is a Budget?
  • Test All Assumptions
  • How Was Last Year?
  • How’s The Marketplace Doing?
  • What’s It Costing?
  • Managing Your Budget
  • Know Your Accruals
  • Getting it Right

Session 15: Ethics 101

  • Are You Ready?
  • Sample Codes of Ethics
  • Rotary Four-Way Test
  • Minnesota Principles
  • Asimov’s Three Laws of Robotics
  • Your Code of Ethics

Session 16: Building a Strong Customer Care Team

  • The Pillars of Success
  • The Critical Elements of Customer Service
  • Making Connections
  • The Remaining Elements
  • Critical Element Three: Given Life by the Employeess
  • Critical Element Four: Be a Problem Solver
  • A Problem Solving Process
  • Critical Element Five: Measure It
  • Critical Element Six: Reinforce It
  • Developing and Maintaining Relationships

Session 17: Training Employees for Success

  • Why Continuous Learning?
  • Factors for Learning Success
  • Getting Motivated for Training
  • Steps in the Learning Process
  • Making Connections

Session 18: Leadership Essentials

  • Leading and Managing
  • Leadership Styles
  • Making Connections
  • Applying the Styles
  • The Cycle of Styles
  • Managing Performance
  • Making Connections

Session 19: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

About this Course

Get Business Writing that works, Writing a Business Plan, Business Process Management, Communications for Small Business Owners and Basic Business Management: Boot Camp for Business Owners in this Bundle

1. Business Writing that works: Learn the Basics of Business Writing

Learn the Basics of Business Writing
Writing is just like any other skill: you need to learn, practice, and work at it to get good at it. This course will give you the basic tools you need to become a better writer.

This course will teach you the four C’s of writing: clear, concise, complete, and correct. You will also learn some of the fundamentals of good writing, including word agreement, active and passive voice, sentence construction, punctuation, and spelling. Finally, you will have a chance to apply these skills to real-life situations, such as writing e-mails, memos, and letters.

This course will allow you to:

  • Learn the value of good written communication.
  • Learn how to write and proofread your work so it is clear, concise, complete, and correct.
  • Apply these skills in real world situations.
  • Understand the proper format for memos, letters, and e-mails.

2. Writing a Business Plan: Learn How To Write An Effective Business Plan

Learn How To Write An Effective Business Plan
A business plan will help your business get started on the right track, stay focused on priorities, and move forward. This course is designed for business owners and entrepreneurs who are ready to create a business plan.

In this course, you will learn the essential steps for creating a business plan, including creating a first draft; identifying the audience; gathering information; researching; describing product plans; and marketing, sales, and accounting terms

After you complete this course, you will be able to:

  • Research and analyze the individual components needed for a business plan.
  • Apply skills to create a business plan for different audiences, including investors, banks, and other stakeholders.
  • Explain the purpose and future of your business in easy to understand terms.
  • Use accounting terms to describe the future for your business.
  • Describe your marketing, sales, and planning strategies.

3. Business Process Management: Learn How to Manage Business Processes

Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized. This course will introduce you to business process management, which can help your organization successfully perform these activities.

To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered.

After you complete this course, you will be able to:

  • Define business process management and related concepts.
  • Recognize the vital role processes play in a business.
  • Appreciate the role of technology in process management.
  • Develop a vision to guide process improvement.
  • Understand how to design or enhance an existing process using the business process life cycle.
  • Construct a process map.
  • Perform a what-if analysis to improve your processes.
  • Implement and monitor process changes.
  • Identify how Lean and Six Sigma methods can assist in managing and improving processes.
  • Use a variety of tools and techniques to eliminate waste and redundancies.

4. Communications for Small Business Owners: Learn the Basic Techniques in Communication to Improve Sales

Learn the Basic Techniques in Communication to Improve Sales
Communications between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors.

If you are new to the communications highway, this Communications for Small Business Owners course will provide the foundation for future development. If your company has some communications expertise, this course will help you strengthen and polish your essential components.

After you complete this course, you will be able to:

  • Define the essential pieces of communication.
  • Customize these essential pieces for your company.
  • Identify the processes and plans needed for clear communications.
  • Develop, maintain, and evolve effective content for your communications.

5. Basic Business Management: Boot Camp for Business Owners: Learn the Basics of Business Management

Learn the Basics of Business Management
Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future. This course will give you the basic business management skills that you need for success.

This course will give you all the skills that you need as a new business owner. You’ll learn how to develop your organizational chart, manage operations, speak knowledgeably about finance, hire the right people, build your brand, market your product online and offline, complete a strategic plan and a succession plan, and build your customer base. You’ll also learn the basics of leadership and tips for taking your business to the next level.

After you complete this course, you will be able to:

  • Apply the best methods for creating, leading, and managing your own business.
  • Establish an organizational framework through operations, finance, and leadership.
  • Set up an effective and efficient system for hiring, retaining, and succession planning.
  • Start researching and designing your strategic plan.
  • Describe the essential elements of marketing, sales, and your company brand.
  • Apply financial and accounting terms correctly.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

 The Business Writing that works 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Business Writing that works Online Course

Session 1: Course Overview

  • Learning Objectives

 Session 2: Why Write?

  • Why Do We Write?
  • Becoming a Better Writer
  • Communicating a Message

 Session 3: Be Clear

  • Writing Clearly
  • The Pweor of the Hmuan Mnid
  • Why Write Well?
  • Selecting Words
  • Choosing What to Say
  • Removing the Noise
  • Simplifying Sentences
  • Our Simpler Sentences
  • Clarify the Convolution

 Session 4: Be Concise

  • Writing Concisely
  • Becoming Concise
  • Being Precise
  • Our Tightened Sentences
  • Rewriting Exercises
  • Our Updated Language
  • Rewriting Exercises: Practicing Conciseness
  • Our Concise Sentences

 Session 5: Be Complete

  • Making Your Writing Complete
  • Two Keys: Empathy and Flexibility
  • Asking Questions

 Session 6: Be Correct

  • Common Writing Errors

 Session 7: Word Agreement

  • Making Words Agree
  • Modifiers and Describers
  • Rewriting Exercises: Making Words Agree
  • Our Word Agreements
  • Rewriting Exercise: Moving Modifiers
  • Our Moved Modifiers

 Session 8: Active and Passive Voice

  • About the Active Voice
  • About the Passive Voice
  • Passive and Active Voice Examples
  • Passive to Active
  • Our Active Sentences

 Session 9: Sentences and Sentence Types

  • The Sentence
  • The Paragraph
  • Breaking Down a Paragraph
  • Reorganizing a Paragraph
  • Our Broken Down and Reorganized Suggestions

 Session 10: Readability Index

  • About the Index
  • Calculating the Index
  • About Your Score
  • Calculating the Index Automatically
  • Using the Index
  • How Foggy Is My Writing?

 Session 11: Manners and Courtesy

  • Courtesy
  • Courtesy in Your Writing
  • What? My Letter Writing Style?
  • Letter Sample One
  • Sample One Rating
  • Letter Sample Two
  • Sample Two Rating
  • Letter Sample Three
  • Sample Three Rating

 Session 12: Practical Language

  • Basic Rules
  • Word Usage Rules
  • Using That and Which
  • Playing with Language
  • Some Food for Thought

 Session 13: Inclusive Language

  • About Inclusive Language
  • Cheat Sheet

 Session 14: Sentence Construction

  • Parallel Construction
  • Making Them Parallel
  • Our Parallel Sentences

 Session 15: Punctuation

  • The Comma
  • Other Comma Uses
  • Comma Misuses
  • The Semi-Colon
  • The Colon
  • The Apostrophe
  • Practice with Punctuation - the Comma
  • Practice with Punctuation - the Semi-Colon
  • Practice with Punctuation - the Colon
  • Practice with Punctuation - the Apostrophe

 Session 16: Writing Business Letters

  • Business Letters
  • Steps to Writing Business Letters
  • Creating Correspondence
  • Parts of a Business Letter
  • Business Letter Parts
  • Types of Letters
  • Persuasion Letters
  • No Letters
  • Dissecting Letters Exercise
  • Letter Type Sample 1
  • Letter Type Sample 2
  • Letter Type Sample 3
  • Letter Type Sample 4
  • Our Answers to the Letters
  • Beginning Letters
  • Expressions and Guidelines
  • Strategies and Recommendations

 Session 17: Writing Effective E-mails

  • E-mail Basics
  • The Subject Line
  • Formatting
  • Attachments
  • Use Spell Check!
  • Covering Your Bases?
  • Reply All
  • Concise
  • Privacy
  • Shorthand
  • Managing E-Mail
  • Tackling Email
  • E-mail at Work

 Session 18: Spelling and Proofreading

  • Spelling Tips
  • Proofreading Tips
  • Learning to Look
  • Being a Good Proofreader
  • Proofreading Practices
  • Performance Article
  • Identifying the Errors
  • The Edited Article

 Session 19: Writing Memos

  • The Anatomy of a Memo
  • Acme Funfest

 Session 20: Reviewing Your Writing

  • Checking Back
  • Reviewing the Checklist

 Session 21: Writing Challenges

  • Course Recap
  • Top Ten Writing Challenges
  • Our Top Ten Writing Challenges Responses
  • Guidelines for Capitalization

 Session 22: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate In Writing a Business Plan Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

Session 2: What is a Business Plan For?

  • The Purpose of the Plan
  • Getting Down to Business
  • Staying Flexible

Session 3: A General Business Plan Framework

  • The Importance of a Framework
  • Essential Elements
  • Making Connections
  • Making Connections
  • Pre-Assignment Review
  • Making Connections

Session 4: Identifying Your Audience

  • Who Are You Writing For?
  • Defining the Terms
  • Words of Wisdom
  • Making Connections
  • The Rules of Writing
  • Making Connections

Session 5: Gathering and Analyzing Information

  • GO-PARSE
  • Get Organized
  • Preview
  • Ask
  • Read
  • Markup Methods
  • Summarize
  • Shorthand Symbols
  • Shorthand Tips
  • Evaluate
  • PARSE in Action
  • GO-PARSE Summary
  • ACE Building Celebrates Five Years of Success

Session 6: Defining Your Company

  • Writing Your Company Description
  • Making Connections
  • Describing Your Products and Services
  • Performing a Market Analysis
  • Developing an Operations Plan
  • The Operations Process
  • Operations and Your Business Plan
  • Types of Operations
  • Manufacturing
  • Transportation
  • Supplies
  • Service
  • Overlaps
  • Buffers

Session 7: Getting to Work

  • Working on Your Plan
  • Business Plan Worksheet

Session 8: Creating a Marketing Strategy

  • Introduction to Marketing
  • Cycle Overview
  • Consumer and Market Analysis
  • What Do They Need?
  • Who is Buying Our Product? Who is Using Our Product?
  • What is the Buying Process?
  • How Can I Leverage Segmentation?
  • Key Questions
  • SWOT Analysis
  • Next Steps
  • Analyzing Distribution Channels
  • Making Connections
  • Creating a Marketing Plan
  • Product
  • Price
  • Place
  • Promotion
  • Packaging
  • Sketching Out the Plan
  • Evaluate, Review, and Revise
  • The Value of Social Media

Session 9: Creating the Sales Plan

  • Building Your Sales Force
  • The Sales Cycle
  • Initiate
  • Making Connections
  • Build
  • Manage
  • Optimize

Session 10: Developing Financial Projections

  • Accounting Terminology
  • What is Finance?
  • The Cycle of Finance
  • Recording Financial Transactions
  • General Accepted Accounting Principles (GAAP)
  • The 11 Principles
  • Key Reports
  • Income Statement Equation
  • Sample Income Statement
  • The Balance Sheet
  • Balance Sheet Equation
  • Balance Sheet Accounts
  • Current vs. Fixed Assets
  • Cash Flow Statement
  • Statement of Retained Earnings
  • Financial Projections
  • Tips and Tricks
  • Use the Writing Rules

Session 11: Putting It All Together

  • Writing the Executive Summary
  • Making a Strong Presentation
  • Making Connections
  • The Finishing Touches
  • Keeping Your Data Safe
  • Reviewing and Revising

Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate In Business Process Management Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: The Fundamentals of Business Process Management

  • What is Business Analysis?
  • How Do I Conduct A Business Analysis?
  • What is Enterprise Content Management?
  • Defining Content
  • Defining Enterprise Content Management
  • Enterprise Content Management Model
  • The Role of ECM in Business Process Management
  • What is Business Process Re-Engineering?
  • Case Study
  • About Business Process Re-Engineering
  • Role of BPR in Business Process Management
  • Business Process Re-Engineering Model
  • Breaking Down the Model

 Session 3: Defining Business Process ManagementTitle

  • What is Business Process Management?
  • What are Processes?
  • Layers of Business Process Management
  • The Management Level
  • The Process Level
  • The Implementation Level
  • Brief History of Business Process Management
  • What are the Benefits of Business Process Management?
  • BPM Benefits
  • Summary

 Session 4: Reflecting on Processes

  • Pre-Assignment Review

 Session 5: The Business Process Life Cycle

  • Introduction
  • The Business Process Life Cycle
  • Breaking Down the Model

 Session 6: The Vision Phase

  • Creating a Vision and Seeing the Big Picture
  • What is a Vision?
  • Creating a Vision
  • Focusing on the Future
  • Preparing for Change
  • Sharing Your Vision
  • Benefits of a Shared Vision
  • Dreaming Big

 Session 7: The Design Phase

  • Gathering Information
  • Amount of Human Interaction with Technology
  • Level of Automation
  • Case Study
  • Role of Content
  • Volume of Work
  • Complexity of Process
  • Defining Your Problem
  • Rephrase the Problem
  • Rephrasing in Action
  • Expose and Challenge Assumptions
  • Use Facts
  • Grow Your Thinking
  • Shrink Your Environment Temporarily
  • Mini Case Study
  • Practice Multiple Perspectives
  • Turn it Upside Down
  • Frame the Problem Purposely and Positively
  • Summary
  • Introduction
  • Identify Your Future State
  • Analyze Current State
  • Steps to Bridge Gaps
  • Summary
  • About Process Mapping
  • What is Process Mapping?
  • Steps for Creating a Process Map
  • Tips and Important Points
  • Benefits of Process Mapping
  • Symbols and Their Meanings
  • Creating a Process Map with a Flow Chart
  • Digital Process Map
  • Making Connections
  • Creating a Process Map with a Swimlane Diagram
  • Sample Swimlane Process Map
  • Map it Out
  • Defining Improvements
  • Why is it Important to Define Improvements?
  • Case Study
  • Establishing Functions and Identifying Function Leaders
  • Identifying Function Leaders
  • Considerations when Choosing a Leader

 Session 8: The Modeling Phase

  • Performing What-if Analysis
  • Steps to Performing a What-If Analysis
  • Sample Guidelines
  • Second Step in Performing a What-If Analysis
  • Third Step in Performing a What-If Analysis
  • Case Study
  • Test Driving
  • Questions
  • Testing the Design
  • What Does it Mean to Test the Design?
  • Steps for Design Testing
  • Breaking Down the Model
  • Benefits of Iterative Design
  • Summary

 Session 9: The Execution Phase

  • Implementing Processes
  • Exploring Automation
  • Automating Processes
  • Benefits of Automation
  • Potential Pitfalls of Automation
  • Steps to Automate a Process
  • Summary
  • Understanding Business Rules
  • Making Connections
  • Benefits of Business Rules
  • Things to Watch Out For
  • The Role of Business Rules in Workflow Engines
  • Case Study
  • The Importance of Business Rules
  • Choosing Software
  • Making Connections
  • The Role of Workflow Engines
  • The Workflow Model
  • What is a Workflow Engine?
  • Making Connections
  • Workflows and Business Rules
  • Case Studies
  • Steps to Implement a Workflow Engine
  • Breaking Down the Model

 Session 10: The Monitoring Phase

  • Implementing Measures
  • Implementing Measures
  • Building Your Approach
  • Employee Feedback
  • What is Business Activity Monitoring (BAM)?
  • Making Connections
  • Benefits of Business Activity Monitoring
  • Purpose of Business Activity Monitoring
  • The Role of KPI’s
  • The Balanced Scorecard
  • Where Does BPM Fit?
  • Balanced Scorecard Example
  • Benefits of the Balanced Scorecard
  • Creating a Balanced Scorecard
  • Task
  • Scorecard Template
  • Identifying Gaps with Process Mining
  • Benefits of Process Mining

 Session 11: The Optimizing Phase

  • What It’s All About
  • Case Study
  • Case Study
  • Business Process Improvement
  • Six Steps of Business Process Improvement
  • Breaking Down Steps One to Five
  • Benefits of a Pilot
  • The Final Step
  • Introduction to Lean
  • The Toyoda Precepts
  • The Toyota Production System House
  • The Roof
  • The Pillars
  • The Core
  • The Foundation
  • The Seven Wastes
  • Summary
  • Making Connections
  • Cut Out the Waste
  • Task
  • Introduction to Six Sigma
  • The Six Sigma Approach
  • DMAIC Model
  • Breaking Down the Model
  • A Look at the Numbers
  • Sample Analysis
  • A Look at the Numbers
  • A Look at the Numbers
  • Summary
  • Tie It All Together
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate In Communications for Small Business Owners Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment, Part One
  • Pre-Assignment, Part Two

Session 2: Key Communication Components

  • What Communication Is All About
  • Attributes of Good Communication
  • Pre-Assignment Review

Session 3: The Building Blocks

  • Business and Marketing Strategy
  • Components of Your Marketing Plan
  • Things to Consider
  • Three-Year Marketing Plan Sample
  • Sample Project Plan: Introduction
  • Sample Project Plan: Service Awareness and Feedback
  • Sample Project Plan: Annual Conference
  • Making Connections
  • Public Relations Plan
  • Allow Some Flexibility
  • Working on the Plan
  • Elevator Pitch and Executive Summary
  • The Executive Summary
  • Essential Elements
  • Developing Your Pitch: Step One
  • Developing Your Pitch: Step Two
  • Developing Your Pitch: Step Three
  • Developing Your Pitch: Step Four
  • Developing Your Pitch: Step Five
  • Delivery Tips
  • Practice Makes Perfect

Session 4: Your Communications Plan

  • Introduction
  • Selecting Your Communications Destination
  • Identifying Audiences, Part Two
  • Making Connections, Part One
  • Making Connections, Part Two
  • Choosing a Communications Route
  • Types of Routes
  • Identifying Your Goal
  • Splitting up the Message
  • Making Connections
  • Establishing a Communications Vehicle
  • Setting up Media Guidelines
  • Sample Media Guidelines
  • Selecting a Spokesperson
  • Developing an Approval Process
  • Approval Process Guidelines
  • Defining Inbound and Outbound Marketing, Part One
  • Defining Inbound and Outbound Marketing, Part Two
  • The Reasons for Inbound Marketing, Part One
  • The Reasons for Inbound Marketing, Part Two
  • Making Connections

Session 5: The Five C’s of a Successful Message

  • Be Clear
  • Sample E-Mail
  • Being Clear
  • Sample E-Mail
  • Being Coherent
  • Being Coherent, Part Two
  • Being Coherent, Part Three
  • Be Concise
  • Sample E-mail
  • Revised E-mail
  • Be Complete
  • Sample E-Mail
  • Revised E-Mail
  • Be Correct
  • Sample E-Mail
  • Checking for Mistakes
  • Mistakes Happen!
  • Be Compelling
  • Compelling Copy
  • Making Connections

Session 6: Communication Strategies

  • Setting a Goal for Each Communications Piece
  • Strengthening Your Core Message
  • Key Words and Ideas
  • Thinking MEDIA

Session 7: Sharing Information Through Media Releases

  • Key Pieces of the Media Release
  • Media Releases
  • Drafting Your Message
  • Getting Into It

Session 8: Communicating Online

  • Blogging Tips and Tricks
  • Guidelines
  • Making Connections
  • Connecting Through Social Media
  • Making Connections
  • Getting on Board, Part One
  • Getting on Board, Part Two
  • Social Media Plan Worksheet: Basic Information
  • Basic Information, Part Two
  • Campaign Budget
  • Campaign Objectives
  • Competitive Analysis, Part One
  • Competitive Analysis, Part Two

Session 9: Using Stories to Communicate

  • The Importance of Story, Part One
  • The Importance of Story, Part Two
  • Tell Me A Story

Session 10: Polishers and Time Savers

  • Communication Fact Sheets
  • 'About Us' Fact Sheet
  • 'Elevator Pitch' Fact Sheet
  • 'Social Media Summary' Fact Sheet
  • 'Strategic Summary' Fact Sheet
  • 'Contact Lists' Fact Sheet
  • Maintaining Fact Sheets
  • Making Connections
  • Getting It Together
  • The Three R’s
  • Reduce
  • Reuse
  • Recycle

Session 11: Enhancing Your Results

  • Search Engine Optimization (SEO)
  • Making Connections
  • Metatags
  • Getting the Best Results
  • Developing Keywords
  • Optimizing Our Results
  • Taking Your Communication Pulse
  • Using Focus Groups
  • Focusing on the Research
  • SWOT Analysis
  • Next Steps
  • Making Connections

Session 12: Maintaining Your Message in Crisis

  • Communicating in a Crisis, Part One
  • Communicating in a Crisis, Part Two

Session 13: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate In Basic Business Management: Boot Camp for Business Owners Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

Session 2: Who Are You and What Are You About?

  • What is Our Business?
  • Making Connections
  • Pre-Assignment Review
  • The Owner’s Role
  • Ingredients for Success
  • The Business Owner
  • The Entrepreneur
  • The Freelancer
  • Words of Wisdom
  • Keeping Things Moving

Session 3: Designing Your Organizational Structure

  • Bringing the Idea to Life
  • Getting Started
  • Growth Phase One
  • Growth Phase Two
  • Putting the Pieces Together
  • Looking at the Options
  • Geographic Structure
  • Divisional Structure
  • Matrix Structure
  • Summary
  • Making Connections
  • Differences for Corporations
  • Choosing Board Members
  • Board Issues
  • The Role of Shareholders
  • The Big Picture
  • Words of Wisdom
  • Current Thinking
  • Making Connections

Session 4: Introduction to Operations Management

  • Defining Operations Management
  • What Does It All Mean?
  • Envisioning the Process
  • Introduction to Types of Operations
  • Types of Operations
  • Practical Application

Session 5: Understanding Financial Terms

  • Finance
  • Recording Financial Transactions
  • General Accepted Accounting Principles (GAAP)
  • The Income Statement
  • Income Statement Equation
  • Sample Income Statement
  • The Balance Sheet
  • Balance Sheet Equation
  • More About Balance Sheets
  • Current vs. Fixed Assets
  • Cash Flow Statement
  • Statement of Retained Earnings

Session 6: Getting the Right People in Place

  • Six Essential Steps of Hiring
  • More about Orientation
  • More about Onboarding
  • Making Connections

Session 7: Getting Your Product Together

  • Inventory Management
  • Types of Inventory
  • More About Inventory
  • Understanding the Value Chain
  • Making Connections
  • Outsourcing Options
  • Quality Control
  • Quality Control Philosophy

Session 8: Building a Corporate Brand

  • Your Brand
  • Example: Acme Widgets Inc.
  • Brand Names and Slogans
  • Do’s and Don’ts
  • Developing a Slogan
  • How People Will See Your Images
  • Choosing a Color
  • Color Spectrum Two
  • Fonts
  • Sans Serif Fonts
  • Specialty Fonts
  • Font Considerations
  • Simple Pictorial Mark
  • Letterform
  • Wordmark
  • Emblems
  • Working It Out

Session 9: Marketing Your Product

  • About the Marketing Process
  • Cycle Overview
  • Stage One: Consumer and Market Analysis
  • What Do They Need?
  • Who is Buying Our Product? Who is Using Our Product?
  • What is the Buying Process?
  • How Can I Leverage Segmentation?
  • Segmentation Case Study
  • Stage Two: Analyzing the Competition and Yourself
  • SWOT Analysis
  • Next Steps
  • Stage Three: Analyzing Distribution Channels
  • Making Connections
  • Stage Four: Creating a Marketing Plan
  • Price
  • Price
  • Place
  • Promotion
  • Packaging
  • Making Connections
  • The Final Stages: Implement, Evaluate, Review, Revise
  • Leveraging Social Media

Session 10: Selling Your Product

  • Building Your Sales Force
  • The Sales Cycle
  • Initiate
  • Initiate
  • Build
  • Manage
  • Optimize

Session 11: Planning for the Future

  • Introduction to Strategic Planning
  • Identifying Your Stakeholders
  • Taking the Right Approach
  • Making Connections
  • The Strategic Plan Pyramid

Session 12: Goal Setting and Goal Getting

  • Setting Achievable Goals: Identifying Outcomes
  • The Four Perspectives
  • Customizing the Perspectives
  • Timeline for Your Plan
  • Goals with SPIRIT
  • Getting Into It

Session 13: Succession Planning 101

  • What is Succession Planning?
  • Replacing vs. Succeeding
  • Defining Succession Planning

Session 14: Managing Your Money

  • What is a Budget?
  • Test All Assumptions
  • How Was Last Year?
  • How’s The Marketplace Doing?
  • What’s It Costing?
  • Managing Your Budget
  • Know Your Accruals
  • Getting it Right

Session 15: Ethics 101

  • Are You Ready?
  • Sample Codes of Ethics
  • Rotary Four-Way Test
  • Minnesota Principles
  • Asimov’s Three Laws of Robotics
  • Your Code of Ethics

Session 16: Building a Strong Customer Care Team

  • The Pillars of Success
  • The Critical Elements of Customer Service
  • Making Connections
  • The Remaining Elements
  • Critical Element Three: Given Life by the Employeess
  • Critical Element Four: Be a Problem Solver
  • A Problem Solving Process
  • Critical Element Five: Measure It
  • Critical Element Six: Reinforce It
  • Developing and Maintaining Relationships

Session 17: Training Employees for Success

  • Why Continuous Learning?
  • Factors for Learning Success
  • Getting Motivated for Training
  • Steps in the Learning Process
  • Making Connections

Session 18: Leadership Essentials

  • Leading and Managing
  • Leadership Styles
  • Making Connections
  • Applying the Styles
  • The Cycle of Styles
  • Managing Performance
  • Making Connections

Session 19: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

We provide a 7 Day Money Back Refund on all Courses

Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value $600)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

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Course Summary

Course ID: CFS03BWTW5CB
Delivery Mode: Online
Access: Unlimited lifetime access to course material
Time: Study at your own pace
Duration: 30-48 Hours
Assessments: Yes
Qualification: Certificate

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