Workplace Essentials Training Online, 12 Certificate Courses

Workplace Skills to Manage a Professional Business

Workplace Essentials Training Online, 12 Certificate Courses

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Study Workplace Essentials Online Courses; Learn Important Workplace Skills to Manage a Professional Business

The Ultimate Workplace Essentials Online Courses Bundle contains 12 key courses that will better equip you with a highly marketable skillset helping you take advantage of any exciting new opportunities that face you in your career.

This set of key courses is the perfect way to grow your skills, boost your confidence and ready yourself to face any challenges that you meet in your workplace.  From Appreciative Inquiry and Delivering Constructive Criticism which teaches you how to engage in positive discussions with your coworkers or customers building rapport, to the trifecta of Business Acumen, Business Ethics and Business Etiquette which will not only help you achieve goals and understand new sides of your workplace but allow you to assist others and grow wellbeing in your workplace.  Also included is Teamwork & Teambuilding which will allow you to boost your team’s performance.  Once you have completed the 12 courses in this bundle you will be equipped with a broad set of powerful skills and tackle challenges you may not have achieved before with your new found confidence.

What are the courses included in the Workplace Essentials Online Courses bundle?

  • Certificate in Appreciative Inquiry
  • Certificate in Business Acumen
  • Certificate in Business Ethics
  • Certificate in Business Etiquette
  • Certificate in Change Management
  • Certificate in Civility in the Workplace
  • Certificate in Conflict Resolution
  • Certificate in Customer Service
  • Certificate in Delivering Constructive Criticism
  • Certificate in Health and Safety in the Workplace

How will the Workplace Essentials Courses be delivered?

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificate of Completion

Workplace Essentials Online Courses - Requirements

The Workplace Essentials Courses is delivered 100 percent online.

To successfully complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension
  2. Approximately 72 to 96 hours of study is needed to complete the course
  3. Registered students gain unrestricted access to the Workplace Essentials Courses
  4. All course material is available online 24/7 and can be accessed using any device
  5. Study online from anywhere in your own time at your own pace

All students who complete the course will be awarded with a certificate of completion

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Bundle Packages Courses

If you’re hoping to get more bang for your buck, check out the rest of the course bundle packages from the Courses For Success range!

Receive Lifetime Access to Course Materials, so you can review at any time.

The Workplace Essentials Course Bundle consists of 12 courses, below is a summary of each course:

Course 1 - Certificate In Appreciative Inquiry Online Course
Reviews

  • Strengthen an Organization by Creating a Positive Environment
  • What is Appreciative Inquiry?
  • Generating a Better Future
  • Engaging People in Positive Thought
  • Change the Person, Change the Organisation
  • Changing the way you think
  • Shifting from "What's Wrong?" to "What's Right?"
  • It's not eliminating mistakes - It's holding up success
  • Positive language will affect people's thinking
  • Limit or remove negative phrasing
  • Appreciative inquiry interview style
  • Framing positive questions
  • Solicit positive stories
  • Finding what works
  • Recognize the reoccurring themes
  • Anticipatory reality
  • The power of positive imagry
  • Influencing change through appreciative inquiry
  • Using strengths to solve challenges
  • Confidence will promote positive change
  • Inquiry is a seed change
  • Coaching and managing with appreciative inquiry
  • Creative a positive core

Course 2 - Certificate In Business Acumen Online Course
Reviews  

  • Increase your Financial Literacy & Improve Business Sense
  • Seeing the big picture
  • Short and long term interactions
  • Recognize growth opportunities
  • Mindfulness of decisions
  • Everything is related
  • KPI's
  • Risk management strategies
  • Continuous assessment
  • Internal and external factors
  • Making adjustments and corrections
  • Knowing when to pull the trigger or plug
  • Recognizing learning events
  • Develop a sense of always learning
  • Evaluate past decisions
  • Problems are learning opportunities
  • Recognize your blind spots
  • You need to know these answers more
  • What makes my company money?
  • What were sales last year?
  • What is our profit margin?
  • What were our costs?
  • Financial literacy
  • Assets
  • Financial Ratios
  • Liabilities
  • Equity
  • Business acumen in management
  • Talent management
  • Change management
  • Asset management
  • Organizational management
  • Critical thinking in business
  • Key financial levers

Course 3 - Certificate In Business Ethics Online Course
Reviews  

  • Business Ethics are Vital for an Organization
  • What is Business Ethics?
  • 10 Benefits of managing ethics
  • Implementing ethics in the workplace
  • Benefits
  • Guidelines for managing ethics in the workplace
  • Roles and responsibilities
  • Employer/employee rights
  • Privacy policies
  • Harrassment issues
  • Technology
  • Business and Social Responsibilities
  • Ethical Decisions
  • The basics
  • Balancing personal and organisational ethics
  • Common dilemmas
  • Making ethical decisions
  • Overcoming obstacles
  • Whistle blowing
  • Criteria and risk
  • The process
  • When you should "blow the whistle"
  • Managerial ethics
  • Ethical management
  • Identifying the characteristics
  • Ensuring ethical behavior
  • Unethical behaviour
  • Ethics in business
  • Ethical Safeguards
  • Developing a Code of Ethics
  • Performing an Internal Ethics Audit
  • Upholding the Ethics Program

Course 4 - Certificate In Business Etiquette Online Course
Reviews  

  • Look and Sound Your Best in Any Situation
  • Defining Etiquette
  • Why Bother with Business Etiquette
  • Networking for success
  • The Cold Introduction
  • First Impressions Matter
  • The Business Card
  • Sorry, what was your name again?
  • The meet and greet
  • Is a Dress Code Optional?
  • 10 tips for that perfect look
  • The dining in style
  • Conversation Etiquette
  • Eating out
  • Which Fork First?
  • Eating with Etiquette
  • Ordering Correctly
  • Alcohol
  • Business email etiquette
  • The Do’s and Don’ts of Email
  • Phone etiquette
  • 10 Tips for Telephone Etiquette
  • The written letter
  • Dressing for success
  • International etiquette
  • Business Card Etiquette
  • Personal Space

Course 5 - Certificate In Change Management Online Course
Reviews 

  • Manage Change Smoothly and Effectively
  • Preparing for change
  • Defining Your Strategy
  • Building the Team and the Six C’s
  • Identifying the WIFM
  • What’s in it for Me?
  • Building Support
  • Understanding change
  • Influences on Change
  • Common Reactions to Change
  • Tools to help the Change process
  • Leading and managing change
  • Preparing and Planning
  • Delegating
  • Keep the Lines of Communiation Open
  • Coping with Pushback
  • Gaining support
  • Making it all worthwhile
  • Leading Status Meetings
  • Celebrating Successes
  • Using appreciative inquiry
  • Bringing people to your side
  • Liberation of Power
  • Facts, Facts, Facts
  • Building Resilience to Change
  • Building flexibility

Course 6 - Certificate In Civility in the Workplace Online Course
Reviews 

  • Create a Professional Culture That Results in Client Satisfaction
  • What is Uncivil Behavior?
  • Three reasons why you should be civil
  • Dealing with difficult personalities
  • Cost and rewards
  • Effective work etiquette
  • Costs and rewards
  • Incivility and the costs
  • Civility and rewards
  • Four causes of incivility
  • How to overcome it
  • Conflict resolution
  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding
  • Getting to the cause
  • Para-verbal communication
  • Non-verbal communication
  • Listening skills
  • Apprciative inquiry
  • Communication
  • Negotiation
  • Three sides to incivility
  • Mediation
  • Arbitration
  • Creative problem-solving
  • Identifying your need
  • Completing a needs analysis
  • Focus groups
  • Observations
  • Anonymous surveys
  • Writing a civility policy
  • Implementing the policy

Course 7 - Certificate In Conflict Resolution Online Course
Reviews

  • Learn How To Resolve Conflicts of Any Size
  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process
  • Conflict resolution styles
  • Creating an effective atmosphere
  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place
  • Creating a mutual understanding
  • Focusing on individual and shared needs
  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership
  • Getting to the root cause
  • Generating options
  • Building a solution
  • The short version of the process
  • Additional tools

Course 8 - Certificate In Customer Service Online Course
Reviews 

  • Learn Techniques to Ensure 100% Customer Satisfaction
  • Customers
  • Internal Customers
  • External Customers
  • Customer Service?
  • Establishing your attitude
  • Identifying and addressing customer needs
  • See things from a clients perspective
  • Thinking Outside the Box
  • Following Up
  • Dealing with Complaints
  • Meeting Their Needs
  • Going the Extra Mile
  • Using Body Language
  • Generating return business
  • In-Person customer service
  • Giving customer service over the phone
  • Providing electronic customer service
  • Recovering difficult customers
  • Email Etiquette: The Do’s and Don’ts of Email
  • Tips and Tricks
  • Understanding when to escalate
  • Abusive Customers
  • Sticks & Stones
  • Physical Threats
  • Ten things you can do to WOW customers

Course 9 - Certificate In Delivering Constructive Criticism Online Course
Reviews 

  • How to Manage Criticism to Benefit Your Organization
  • When should feedback occur
  • Repeated events or behavior
  • Breaches in Company policy
  • When informal feedback has not worked
  • Immediately after the occurrence
  • Preparing and planning
  • Choosing a time and place
  • Check the ego at the door
  • Criticize in private, praise in public
  • It has to be face to face
  • Create a safe atmosphere
  • During the session
  • The feedback sandwich
  • Monitor body language
  • Check for understanding
  • Practice active listening
  • Setting goals
  • Diffusing anger or negative emotions
  • What not to do
  • Attacking or blaming
  • Not giving them a chance to speak
  • Talking down
  • Becoming emotional
  • After the session

Course 10 - Certificate In Health and Safety in the Workplace Online Course
Reviews

  • Deliver Health and Safety in the Workplace
  • Why all the urgency?
  • Why Have a Workplace Health & Safety Program?
  • Preventing Losses
  • The Company Health and Safety Plan
  • Rules for all Workplaces
  • Objectives
  • Employers’ Responsibilities
  • Employees’ Responsibilities
  • Key elements of a successful safety committee
  • Formation and Membership
  • The safety committees’ requirements
  • Duties and Function
  • Written records
  • Duties and Function
  • Employee involvement
  • Managers role
  • Training
  • Stress management
  • Workplace violence
  • Identifying your company hazards
  • Effective Accident Investigations are Important!
  • The Process
  • Gathering Information
  • Analysing the Facts
  • Ergonomic Awareness
  • Drugs and alcohol
  • Writing the safety plan
  • Implement the plan 

Course 11 -Certificate In Risk Assessment and Management Online Course
Reviews 

  • Knowing How To Manage Risk and Hazards are Vital
  • Identifying hazards and risks
  • What is a hazard?
  • What is a risk?
  • Consult with employees
  • Likelihood scale
  • Seeking out problems before they happen
  • Unique to your business
  • Walk around
  • Long term and short term
  • Common issues
  • Ask "What would happen if....?"
  • External events
  • Worst case scenarios
  • Consequence scale
  • Everyones responsibility
  • Tracking and updating control measures
  • Risk management techniques
  • General office safety and reporting
  • Accident reports
  • Accident response plans
  • Emergency action plan
  • Training and education
  • Business impact analysis
  • Disaster recovery plan
  • Summary of risk assessment

Course 12 -Certificate In Teamwork and Team Building Online Course
Reviews 

  • Teamwork is Vital in a Successful Organization
  • Defining success
  • Types of teams
  • The first stage of team development - forming
  • The second stage of team development - storming
  • The third stage of team development - norming
  • The fourth stage of team development - performing
  • Team building activities
  • The Benefits and Disadvantages
  • Team-Building Activities That Won’t Make People Cringe
  • Location for Team-Building
  • Making the most of team meetings
  • Setting the Time and the Place
  • Trying the 50-Minute Meeting
  • Using Celebrations of All Size
  • Solving problems as a team
  • Encouraging teamwork

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
57%
4 star
26%
3 star
10%
2 star
5%
1 star
2%
(2795)
Average rating 4.2 out of 5 stars

Arlene Randell

30 May 2022 10:44:06 AM

Great course

Michael Aboagye

30 May 2022 09:28:23 AM

The course was clearly explained

Arlene Randell

30 May 2022 08:56:13 AM

Great course

Seraphia Weingart

25 May 2022 09:20:11 AM

Great prep work!

Rachel K Owens

20 May 2022 09:03:20 AM

This portion is EXCELLENT SELF CARE - Teach you to believe in yourself,

Rolando Magaña

19 May 2022 11:04:12 PM

Helps visualize my goal.

Anne Lidbetter

11 May 2022 09:27:18 PM

I thought this was excellent. A really good course to keep going back to. Made a lot of sense. Something I really needed.

Caroline Hanger

11 May 2022 01:14:09 PM

Excellent

Caroline Hanger

11 May 2022 12:50:13 PM

Well developed

Caroline Hanger

11 May 2022 12:49:37 PM

Well developed

Chrystal Day

11 May 2022 01:44:46 AM

Course was very informative

Cassandra Noel

10 May 2022 01:19:32 AM

awesome learning tools

Cassandra Noel

10 May 2022 12:44:30 AM

Awesome learning and life skills

Martha Kaufman

9 May 2022 12:25:40 AM

Thank you for this free course. There was great information to help me with my goals.

Martha Kaufman

9 May 2022 12:23:36 AM

Thank you for all the information on additional course to help me achieve my goals.

Martha Kaufman

8 May 2022 08:49:59 AM

Helped me understand my self worth. Great course.

Martha Kaufman

8 May 2022 06:10:22 AM

It was informational, encouraging and brought out a new sense of self awareness for me. Would recommend it for sure.

antonio orfeo

6 May 2022 06:35:41 PM

excellent course very helpfull in understanding

antonio orfeo

6 May 2022 06:35:23 PM

excellent course very helpfull in understanding

Daniel Thompson

6 May 2022 12:30:27 AM

great course great info

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1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

About this Course

Study Workplace Essentials Online Courses; Learn Important Workplace Skills to Manage a Professional Business

The Ultimate Workplace Essentials Online Courses Bundle contains 12 key courses that will better equip you with a highly marketable skillset helping you take advantage of any exciting new opportunities that face you in your career.

This set of key courses is the perfect way to grow your skills, boost your confidence and ready yourself to face any challenges that you meet in your workplace.  From Appreciative Inquiry and Delivering Constructive Criticism which teaches you how to engage in positive discussions with your coworkers or customers building rapport, to the trifecta of Business Acumen, Business Ethics and Business Etiquette which will not only help you achieve goals and understand new sides of your workplace but allow you to assist others and grow wellbeing in your workplace.  Also included is Teamwork & Teambuilding which will allow you to boost your team’s performance.  Once you have completed the 12 courses in this bundle you will be equipped with a broad set of powerful skills and tackle challenges you may not have achieved before with your new found confidence.

What are the courses included in the Workplace Essentials Online Courses bundle?

  • Certificate in Appreciative Inquiry
  • Certificate in Business Acumen
  • Certificate in Business Ethics
  • Certificate in Business Etiquette
  • Certificate in Change Management
  • Certificate in Civility in the Workplace
  • Certificate in Conflict Resolution
  • Certificate in Customer Service
  • Certificate in Delivering Constructive Criticism
  • Certificate in Health and Safety in the Workplace

How will the Workplace Essentials Courses be delivered?

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificate of Completion

Workplace Essentials Online Courses - Requirements

The Workplace Essentials Courses is delivered 100 percent online.

To successfully complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension
  2. Approximately 72 to 96 hours of study is needed to complete the course
  3. Registered students gain unrestricted access to the Workplace Essentials Courses
  4. All course material is available online 24/7 and can be accessed using any device
  5. Study online from anywhere in your own time at your own pace

All students who complete the course will be awarded with a certificate of completion

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Bundle Packages Courses

If you’re hoping to get more bang for your buck, check out the rest of the course bundle packages from the Courses For Success range!

Receive Lifetime Access to Course Materials, so you can review at any time.

The Workplace Essentials Course Bundle consists of 12 courses, below is a summary of each course:

Course 1 - Certificate In Appreciative Inquiry Online Course
Reviews

  • Strengthen an Organization by Creating a Positive Environment
  • What is Appreciative Inquiry?
  • Generating a Better Future
  • Engaging People in Positive Thought
  • Change the Person, Change the Organisation
  • Changing the way you think
  • Shifting from "What's Wrong?" to "What's Right?"
  • It's not eliminating mistakes - It's holding up success
  • Positive language will affect people's thinking
  • Limit or remove negative phrasing
  • Appreciative inquiry interview style
  • Framing positive questions
  • Solicit positive stories
  • Finding what works
  • Recognize the reoccurring themes
  • Anticipatory reality
  • The power of positive imagry
  • Influencing change through appreciative inquiry
  • Using strengths to solve challenges
  • Confidence will promote positive change
  • Inquiry is a seed change
  • Coaching and managing with appreciative inquiry
  • Creative a positive core

Course 2 - Certificate In Business Acumen Online Course
Reviews  

  • Increase your Financial Literacy & Improve Business Sense
  • Seeing the big picture
  • Short and long term interactions
  • Recognize growth opportunities
  • Mindfulness of decisions
  • Everything is related
  • KPI's
  • Risk management strategies
  • Continuous assessment
  • Internal and external factors
  • Making adjustments and corrections
  • Knowing when to pull the trigger or plug
  • Recognizing learning events
  • Develop a sense of always learning
  • Evaluate past decisions
  • Problems are learning opportunities
  • Recognize your blind spots
  • You need to know these answers more
  • What makes my company money?
  • What were sales last year?
  • What is our profit margin?
  • What were our costs?
  • Financial literacy
  • Assets
  • Financial Ratios
  • Liabilities
  • Equity
  • Business acumen in management
  • Talent management
  • Change management
  • Asset management
  • Organizational management
  • Critical thinking in business
  • Key financial levers

Course 3 - Certificate In Business Ethics Online Course
Reviews  

  • Business Ethics are Vital for an Organization
  • What is Business Ethics?
  • 10 Benefits of managing ethics
  • Implementing ethics in the workplace
  • Benefits
  • Guidelines for managing ethics in the workplace
  • Roles and responsibilities
  • Employer/employee rights
  • Privacy policies
  • Harrassment issues
  • Technology
  • Business and Social Responsibilities
  • Ethical Decisions
  • The basics
  • Balancing personal and organisational ethics
  • Common dilemmas
  • Making ethical decisions
  • Overcoming obstacles
  • Whistle blowing
  • Criteria and risk
  • The process
  • When you should "blow the whistle"
  • Managerial ethics
  • Ethical management
  • Identifying the characteristics
  • Ensuring ethical behavior
  • Unethical behaviour
  • Ethics in business
  • Ethical Safeguards
  • Developing a Code of Ethics
  • Performing an Internal Ethics Audit
  • Upholding the Ethics Program

Course 4 - Certificate In Business Etiquette Online Course
Reviews  

  • Look and Sound Your Best in Any Situation
  • Defining Etiquette
  • Why Bother with Business Etiquette
  • Networking for success
  • The Cold Introduction
  • First Impressions Matter
  • The Business Card
  • Sorry, what was your name again?
  • The meet and greet
  • Is a Dress Code Optional?
  • 10 tips for that perfect look
  • The dining in style
  • Conversation Etiquette
  • Eating out
  • Which Fork First?
  • Eating with Etiquette
  • Ordering Correctly
  • Alcohol
  • Business email etiquette
  • The Do’s and Don’ts of Email
  • Phone etiquette
  • 10 Tips for Telephone Etiquette
  • The written letter
  • Dressing for success
  • International etiquette
  • Business Card Etiquette
  • Personal Space

Course 5 - Certificate In Change Management Online Course
Reviews 

  • Manage Change Smoothly and Effectively
  • Preparing for change
  • Defining Your Strategy
  • Building the Team and the Six C’s
  • Identifying the WIFM
  • What’s in it for Me?
  • Building Support
  • Understanding change
  • Influences on Change
  • Common Reactions to Change
  • Tools to help the Change process
  • Leading and managing change
  • Preparing and Planning
  • Delegating
  • Keep the Lines of Communiation Open
  • Coping with Pushback
  • Gaining support
  • Making it all worthwhile
  • Leading Status Meetings
  • Celebrating Successes
  • Using appreciative inquiry
  • Bringing people to your side
  • Liberation of Power
  • Facts, Facts, Facts
  • Building Resilience to Change
  • Building flexibility

Course 6 - Certificate In Civility in the Workplace Online Course
Reviews 

  • Create a Professional Culture That Results in Client Satisfaction
  • What is Uncivil Behavior?
  • Three reasons why you should be civil
  • Dealing with difficult personalities
  • Cost and rewards
  • Effective work etiquette
  • Costs and rewards
  • Incivility and the costs
  • Civility and rewards
  • Four causes of incivility
  • How to overcome it
  • Conflict resolution
  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding
  • Getting to the cause
  • Para-verbal communication
  • Non-verbal communication
  • Listening skills
  • Apprciative inquiry
  • Communication
  • Negotiation
  • Three sides to incivility
  • Mediation
  • Arbitration
  • Creative problem-solving
  • Identifying your need
  • Completing a needs analysis
  • Focus groups
  • Observations
  • Anonymous surveys
  • Writing a civility policy
  • Implementing the policy

Course 7 - Certificate In Conflict Resolution Online Course
Reviews

  • Learn How To Resolve Conflicts of Any Size
  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process
  • Conflict resolution styles
  • Creating an effective atmosphere
  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place
  • Creating a mutual understanding
  • Focusing on individual and shared needs
  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership
  • Getting to the root cause
  • Generating options
  • Building a solution
  • The short version of the process
  • Additional tools

Course 8 - Certificate In Customer Service Online Course
Reviews 

  • Learn Techniques to Ensure 100% Customer Satisfaction
  • Customers
  • Internal Customers
  • External Customers
  • Customer Service?
  • Establishing your attitude
  • Identifying and addressing customer needs
  • See things from a clients perspective
  • Thinking Outside the Box
  • Following Up
  • Dealing with Complaints
  • Meeting Their Needs
  • Going the Extra Mile
  • Using Body Language
  • Generating return business
  • In-Person customer service
  • Giving customer service over the phone
  • Providing electronic customer service
  • Recovering difficult customers
  • Email Etiquette: The Do’s and Don’ts of Email
  • Tips and Tricks
  • Understanding when to escalate
  • Abusive Customers
  • Sticks & Stones
  • Physical Threats
  • Ten things you can do to WOW customers

Course 9 - Certificate In Delivering Constructive Criticism Online Course
Reviews 

  • How to Manage Criticism to Benefit Your Organization
  • When should feedback occur
  • Repeated events or behavior
  • Breaches in Company policy
  • When informal feedback has not worked
  • Immediately after the occurrence
  • Preparing and planning
  • Choosing a time and place
  • Check the ego at the door
  • Criticize in private, praise in public
  • It has to be face to face
  • Create a safe atmosphere
  • During the session
  • The feedback sandwich
  • Monitor body language
  • Check for understanding
  • Practice active listening
  • Setting goals
  • Diffusing anger or negative emotions
  • What not to do
  • Attacking or blaming
  • Not giving them a chance to speak
  • Talking down
  • Becoming emotional
  • After the session

Course 10 - Certificate In Health and Safety in the Workplace Online Course
Reviews

  • Deliver Health and Safety in the Workplace
  • Why all the urgency?
  • Why Have a Workplace Health & Safety Program?
  • Preventing Losses
  • The Company Health and Safety Plan
  • Rules for all Workplaces
  • Objectives
  • Employers’ Responsibilities
  • Employees’ Responsibilities
  • Key elements of a successful safety committee
  • Formation and Membership
  • The safety committees’ requirements
  • Duties and Function
  • Written records
  • Duties and Function
  • Employee involvement
  • Managers role
  • Training
  • Stress management
  • Workplace violence
  • Identifying your company hazards
  • Effective Accident Investigations are Important!
  • The Process
  • Gathering Information
  • Analysing the Facts
  • Ergonomic Awareness
  • Drugs and alcohol
  • Writing the safety plan
  • Implement the plan 

Course 11 -Certificate In Risk Assessment and Management Online Course
Reviews 

  • Knowing How To Manage Risk and Hazards are Vital
  • Identifying hazards and risks
  • What is a hazard?
  • What is a risk?
  • Consult with employees
  • Likelihood scale
  • Seeking out problems before they happen
  • Unique to your business
  • Walk around
  • Long term and short term
  • Common issues
  • Ask "What would happen if....?"
  • External events
  • Worst case scenarios
  • Consequence scale
  • Everyones responsibility
  • Tracking and updating control measures
  • Risk management techniques
  • General office safety and reporting
  • Accident reports
  • Accident response plans
  • Emergency action plan
  • Training and education
  • Business impact analysis
  • Disaster recovery plan
  • Summary of risk assessment

Course 12 -Certificate In Teamwork and Team Building Online Course
Reviews 

  • Teamwork is Vital in a Successful Organization
  • Defining success
  • Types of teams
  • The first stage of team development - forming
  • The second stage of team development - storming
  • The third stage of team development - norming
  • The fourth stage of team development - performing
  • Team building activities
  • The Benefits and Disadvantages
  • Team-Building Activities That Won’t Make People Cringe
  • Location for Team-Building
  • Making the most of team meetings
  • Setting the Time and the Place
  • Trying the 50-Minute Meeting
  • Using Celebrations of All Size
  • Solving problems as a team
  • Encouraging teamwork

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(2795)
Average rating 4.2 out of 5 stars
5 star
57%
4 star
26%
3 star
10%
2 star
5%
1 star
2%

Arlene Randell

30 May 2022 10:44:06 AM

Great course

Michael Aboagye

30 May 2022 09:28:23 AM

The course was clearly explained

Arlene Randell

30 May 2022 08:56:13 AM

Great course

Seraphia Weingart

25 May 2022 09:20:11 AM

Great prep work!

Rachel K Owens

20 May 2022 09:03:20 AM

This portion is EXCELLENT SELF CARE - Teach you to believe in yourself,

Rolando Magaña

19 May 2022 11:04:12 PM

Helps visualize my goal.

Anne Lidbetter

11 May 2022 09:27:18 PM

I thought this was excellent. A really good course to keep going back to. Made a lot of sense. Something I really needed.

Caroline Hanger

11 May 2022 01:14:09 PM

Excellent

Caroline Hanger

11 May 2022 12:50:13 PM

Well developed

Caroline Hanger

11 May 2022 12:49:37 PM

Well developed

Chrystal Day

11 May 2022 01:44:46 AM

Course was very informative

Cassandra Noel

10 May 2022 01:19:32 AM

awesome learning tools

Cassandra Noel

10 May 2022 12:44:30 AM

Awesome learning and life skills

Martha Kaufman

9 May 2022 12:25:40 AM

Thank you for this free course. There was great information to help me with my goals.

Martha Kaufman

9 May 2022 12:23:36 AM

Thank you for all the information on additional course to help me achieve my goals.

Martha Kaufman

8 May 2022 08:49:59 AM

Helped me understand my self worth. Great course.

Martha Kaufman

8 May 2022 06:10:22 AM

It was informational, encouraging and brought out a new sense of self awareness for me. Would recommend it for sure.

antonio orfeo

6 May 2022 06:35:41 PM

excellent course very helpfull in understanding

antonio orfeo

6 May 2022 06:35:23 PM

excellent course very helpfull in understanding

Daniel Thompson

6 May 2022 12:30:27 AM

great course great info

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1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

We provide a 7 Day Money Back Refund on all Courses

Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value $600)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

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Course Summary

Course ID: 001WECBP
Delivery Mode: Online
Access: Unlimited lifetime access to course material
Time: Study at your own pace
Duration: 72-96 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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