Communication, Problem-Solving & Conflict Resolution Training Online Bundle, 10 Certificate Courses

Essential Skills for any professional!

Communication, Problem-Solving & Conflict Resolution Training Online Bundle, 10 Certificate Courses

Pay Upfront US$1990
Get Info Pack

Advance Your Career with Communication, Problem-Solving & Conflict Resolution Skills

What makes a successful professional?  And what are the key behaviors, actions and thinking processes necessary to craft a career that is rewarding and meaningful and meets your needs and wants over the long arch of your professional life?

The answer to these questions boils down to soft skills, these skills are meaningful life skills that you can nurture and grow and we have developed this bundle help you achieve this.

Kicking off with a communications focus, Communication Strategies will help you build a solid understanding of how to approach different conversations and what strategies you can use to gain an advantage when doing anything from negotiating pay rises to writing effective emails.  Next Emotional Intelligence compliments this area further by teaching you to interpret the emotional state of others and gain control of tense situations.  Further enhancing your communication skills and image in general is Assertiveness and Self-confidence which will help you negotiate with confidence and use your talents and achievements to improve how others perceive you. Networking within the Company further supports these courses by instructing you on how to apply your communication skills to building meaningful professional relationships within your business opening the door to new opportunities.

Next Creative Problem Solving will change the way you approach problems, learn the techniques to identify the key questions around an issue, gather information, analyze solutions and finally solve problems using a creative approach.  Complementing this, Time Management will help you eliminate time as a factor in overcoming challenges through proper planning, organizing your workspace and proper delegating.  Business Ethics further assists the problem-solving process by teaching you to think ethically when analyzing solutions, weigh the criteria against risk and overcome common ethical dilemmas in business.

Finally, Workplace Conflict Resolution explores the nature of workplace conflicts, how to avoid them, accommodate them, and compromise them allowing you to personally avoid conflicts or mediate the conflicts of others in your professional life.

These 8 courses form the core of this bundle with Managing Effective Meetings and Teamwork and Team Building equipping you with additional ways to communicate, problem solve and resolve conflicts in your workplace and bringing this great value bundle to a total of 10 courses.

For a comprehensive list of all courses available simply click the units of study tab.

This is an incredible opportunity to invest in yourself and your future, get your Communication, Problem-Solving & Conflict Resolution skills with Courses For Success Today! Pick your Conflict Resolution Training courses right here.

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Training Bundles

If you’re hoping to get more bang for your buck, check out the rest of the training bundles designed to help build your skills included those relating to communication skills training from the Courses For Success range!

Receive Lifetime Access to Course Materials, so you can review at any time.

Communication, Problem-Solving & Conflict Resolution Training Bundle, consists of 10 courses, below is a summary:

Course 1  - Certificate In Communication Strategies Online Course
Reviews 

  • Build Better, Stronger, and More Fulfilling Relationships
  • What is Communication?
  • How Do We Communicate?
  • Who’s Listening?
  • It All Starts with Me
  • Common Barriers to Communication
  • Language Barriers
  • Cultural Barriers
  • Location Barriers
  • Understanding communication barriers
  • Paraverbal communication skills
  • The Power of Pitch
  • The Power of Tone
  • Vocal Speed Camera
  • Non verbal communication
  • Your Body Speaks its own Language
  • Speaking like a STAR
  • Situation
  • Task
  • Action
  • Response
  • Listening skills
  • Ten Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Positive Signals to Others
  • Asking good questions
  • Asking Open Questions
  • Probing Questions
  • Appreciative inquiry
  • Mastering the art of conversation
  • Advanced communication skills
  • Precipitating Factors
  • Common Ground

Course 2  - Certificate In Emotional Intelligence Online Course
Reviews

  • What is Emotional Intelligence?
  • How to accurately perceive emotions
  • Use emotions to facilitate thinking
  • Skills in Emotional Intelligence
  • Verbal Communication Skills
  • Communicating with flexibility and authenticity
  • Non-Verbal Communication Skills
  • Social Management and Responsibility
  • Benefits of emotional intelligence
  • Articulate your emotions using language
  • Tools to Regulate your Emotions
  • Self-management and self-awareness
  • Gaining Control
  • Business Practices
  • Understand emotions and how to manage them in the workplace
  • The balance between optimism and pessimism
  • Making an Impact
  • Creating a powerful first impression
  • Being zealous without being offensive

Course 3 - Certificate In Assertiveness and Self-Confidence Online Course
Reviews 

  • How To Be A High Achiever and Succeed in Life!
  • What does self-confidence mean to you?
  • What is Assertiveness?
  • What is Self-Confidence?
  • The Four styles
  • Obstacles to our goals
  • Types of negative thinking
  • Personal Application
  • Communication skills
  • Listening and hearing; they aren't the same thing
  • Asking questions
  • Body language
  • The importance of goal setting
  • Identifying your worth
  • Creating positive self-talk
  • Identifying and addressing strengths and weaknesses
  • The importance of appearance
  • The role of body language
  • First impressions count
  • It's how you say it
  • Sounding confident
  • Using "I" messages
  • Powerful presentations
  • What to do when you're on the spot
  • Using STAR to make your case
  • Building rapport
  • Expressing disagreement
  • Coming to consensus
  • Coping techniques
  • Dealing with difficult behaviour

Course 4  - Certificate In Teamwork and Team Building Online Course
Reviews 

  • Teamwork is Vital in a Successful Organization
  • Defining success
  • Types of teams
  • The first stage of team development - forming
  • The second stage of team development - storming
  • The third stage of team development - norming
  • The fourth stage of team development - performing
  • Team building activities
  • The Benefits and Disadvantages
  • Team-Building Activities That Won’t Make People Cringe
  • Location for Team-Building
  • Making the most of team meetings
  • Setting the Time and the Place
  • Trying the 50-Minute Meeting
  • Using Celebrations of All Size
  • Solving problems as a team
  • Encouraging teamwork

Course 5  - Certificate In Creative Problem Solving Online Course
Reviews

  • Solve Problems Quickly and Easily
  • What is a Problem
  • What is Creative Problem Solving?
  • What are the Steps for Creative Solving
  • Information gathering
  • Understanding Types of Information
  • Identifying Key Questions
  • Methods for Information Gathering
  • Problem definition
  • Defining the Problem
  • Determining Where the Problem Originated
  • Defining Present State and Desired States
  • Stating and Restating the Problem
  • Analyzing the Problem
  • Writing the Problem Statement
  • Preparing for brainstorming
  • Identifying Mental Blocks
  • Removing Mental Blocks
  • Stimulating Creativity
  • Generating solutions
  • Analyzing solutions
  • Developing Criteria
  • Analysing Wants and Needs
  • Using Cost/Benefit Analysis
  • Selecting a solution
  • Final Analysis
  • Paired Comparison Analysis
  • Analyzing Potential Problems
  • Analyzing Potential Problems
  • Planning your next steps
  • Lesson One: Identifying Tasks
  • Identifying Resources
  • Implementing, Evaluating, and Adapting
  • Recording lessons learned
  • Planning the Follow-Up Meeting
  • Celebrating Successes
  • Identifying Improvements

Course 6 - Certificate In Time Management Online Course
Reviews 

  • How To Manage Your Time And Be The Highest Achiever
  • Setting SMART goals
  • The Three P’s
  • Create SMARTER Goals
  • Prioritising Your Goals
  • The 80/20 Rule
  • Prioritising with the Urgent-Important Matrix
  • Being Assertive...Saying “NO” to Requests you can’t meet.
  • Using To Do List
  • Visualise your Goals-Visualization
  • Prioritizing your time
  • Planning wisely
  • Tackling procrastination
  • Why We Procrastinate
  • Nine Ways to Overcome Procrastination
  • Crisis management
  • When Crisis Calls...do you have a Contingency Plan?
  • Creating a Plan
  • Executing the Plan
  • Lessons Learned
  • Organising your workspace
  • De-Clutter
  • Managing Workflow
  • Dealing with E-mail...email etiquette
  • Using Calendars
  • Delegating made easy
  • When to Delegate?
  • Who Should I Delegate to?
  • Monitoring the Results
  • Setting a ritual
  • What is a Ritual/Routine?
  • Example Rituals
  • Using Rituals to Maximise Time
  • Meeting management
  • Deciding if a Meeting is Necessary...
  • Using the PAT Approach
  • Effective Agenda Writing
  • Staying on Track
  • Was the Meeting Worthwhile?
  • Alternatives to meetings
  • Instant Messaging and Chat Rooms
  • Teleconferencing
  • E-mail Lists and Online Groups
  • Collaboration Applications

Course 7 - Certificate In Business Ethics Online Short Course
Reviews 

  • Business Ethics are Vital for an Organization to be Successful
  • What is ethics
  • Implementing ethics in the workplace
  • Guidelines for managing ethics in the workplace
  • Roles and responsibilities
  • Harrassment issues
  • Employer/employee rights
  • Business
  • Ethical Decisions
  • Balancing personal and organisational ethics
  • Common dilemmas
  • Making ethical decisions
  • Overcoming obstacles
  • Whistle blowing
  • Criteria and risk
  • The process
  • When you should "blow the whistle"
  • Managerial ethics
  • Unethical behaviour
  • Ethics in business

Course 8  - Certificate In Managing Effective Meetings Online Course
Reviews 

  • Achieve Your Goals With Effective Team Meetings
  • What do I need for my meeting?
  • Agenda structure
  • Things to consider
  • Preparation and time
  • Choosing an agenda format
  • Setting up the meeting space
  • What preparation might participants need?
  • How can the organizer facilitate the participants’ preparation?=
  • Electronic options
  • What Technology do I need?
  • Managing the technology
  • Logistical Needs?
  • Meeting roles and responsibilities
  • Formal meeting needs
  • Regular informal meetings
  • Additional requirements for larger meetings?
  • Chairing a meeting
  • Dealing with Disruptions
  • Format and taking of Minutes
  • Making the most of your meetings
  • Improving your meetings
  • Do you need to have a meeting?
  • Pre-warning
  • Games
  • Incentives/prizes

Course 9  - Certificate In Networking Within the Company Online Course
Reviews 

  • Define networking
  • Understand networking principles
  • Use networking tools
  • Avoid common mistakes
  • Understand how to build relationships
  • Manage time successfully
  • Benefits of Networking at Work
  • Gain Connections
  • Shared Knowledge
  • Increase Opportunity
  • Improve Image
  • Networking Obstacles 
  • Confusion About The Definition Of Networking
  • Personality Traits
  • Cultural Barriers
  • Personal Pride
  • Networking Principles 
  • Relationships
  • Listen
  • Offer Value
  • Build Trust
  • How to Build Networks 
  • Meet New People
  • Be Polite
  • Follow up
  • Allow Relationships to Develop Naturally
  • Recognize Networking Opportunities 
  • Formal Networking
  • Informal Networking
  • Workday Opportunities
  • Always Be Ready to Network
  • Common Networking Mistakes 
  • Not Meeting New People
  • Not Following Through
  • High Expectations
  • Being Professional
  • Develop Interpersonal Relationships 
  • Be Genuine
  • Dialogue
  • Maintain Boundaries
  • Invest Time
  • Online Networking Tools 
  • Social Networks
  • Blogs
  • Chat Rooms
  • Email
  • Time Management 
  • Prioritize Contacts
  • Create Group Activities
  • Connect Online
  • Schedule Your Networking Activities
  • Maintaining Relationships Over Time 
  • Contact Networks Regularly
  • Be Honest
  • Give Personal Attention
  • Limit Networks to a Manageable Size

Course 10 - Certificate In Conflict Resolution Online Course
Reviews 

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process
  • Effective Conflict Resolution Styles
  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding
  • Creating a Communicative Atmosphere
  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place
  • Mutual Understanding
  • What Do I Want?
  • What Do They Want?
  • What Do We Want?
  • Focusing on Individual and Shared Needs
  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership
  • Analysing to the Root Cause
  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution
  • Create Options
  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options
  • Solution Building
  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan
  • Additional Tools
  • Stress Management Techniques
  • Anger Management Techniques
  • The Agreement Frame
  • Asking Open Questions

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
43%
4 star
31%
3 star
17%
2 star
6%
1 star
3%
(1932)
Average rating 3.9 out of 5 stars

Cassandra Noel

12 May 2022 11:55:00 PM

n/a

Yezenia Epps

11 May 2022 08:01:07 AM

a lot of information.

Becky Darnbrough

4 May 2022 01:15:38 PM

ghank you

Melinda Sue Mouser

19 April 2022 06:59:57 AM

Great course!

Lisa Cupitt

30 March 2022 06:27:56 AM

Great Course absolutely enjoyed it

Glenda Couvson

5 March 2022 12:54:00 PM

watching the little videos i found new ways to delegate my time better and deadlines

Taurus Williams

10 January 2022 03:39:41 AM

This was course great. I love this.

Taurus Williams

10 January 2022 02:28:08 AM

I really enjoyed this lesson. I learn a lot of go information.

Márcio Costa

7 January 2022 01:55:16 PM

Course was great

Debora Peake

3 January 2022 11:31:32 AM

I enjoyed this course. It was a great, brief, course to sharpen my time management skills.

Kerrie Kouros

30 December 2021 09:33:06 AM

very time efficient

Jonathen Rodriguez

29 November 2021 08:36:37 AM

Very Informative.

Connie ZhangYue

25 November 2021 11:15:31 AM

I was very enjoy the course.

Hannah Martin

16 November 2021 01:58:48 AM

Good

Timothy J Rhudy

9 November 2021 09:10:42 AM

This was a very useful section.

isaiah johnson

3 November 2021 12:30:25 AM

dfg

Angela chambers

2 November 2021 07:03:26 AM

Good course

Portia Moshwene

13 October 2021 01:56:15 AM

I have enjoyed this course very much and learned a lot. It taught me how to network and make new relationships, hard as it may be to initiate a small talk, I am now able.

Michelle A Brown

3 October 2021 04:27:29 AM

I really appreciate this course

Mariya Edwin

25 September 2021 02:53:09 AM

There are very useful tips in this course. Excellent!

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1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

About this Course

Advance Your Career with Communication, Problem-Solving & Conflict Resolution Skills

What makes a successful professional?  And what are the key behaviors, actions and thinking processes necessary to craft a career that is rewarding and meaningful and meets your needs and wants over the long arch of your professional life?

The answer to these questions boils down to soft skills, these skills are meaningful life skills that you can nurture and grow and we have developed this bundle help you achieve this.

Kicking off with a communications focus, Communication Strategies will help you build a solid understanding of how to approach different conversations and what strategies you can use to gain an advantage when doing anything from negotiating pay rises to writing effective emails.  Next Emotional Intelligence compliments this area further by teaching you to interpret the emotional state of others and gain control of tense situations.  Further enhancing your communication skills and image in general is Assertiveness and Self-confidence which will help you negotiate with confidence and use your talents and achievements to improve how others perceive you. Networking within the Company further supports these courses by instructing you on how to apply your communication skills to building meaningful professional relationships within your business opening the door to new opportunities.

Next Creative Problem Solving will change the way you approach problems, learn the techniques to identify the key questions around an issue, gather information, analyze solutions and finally solve problems using a creative approach.  Complementing this, Time Management will help you eliminate time as a factor in overcoming challenges through proper planning, organizing your workspace and proper delegating.  Business Ethics further assists the problem-solving process by teaching you to think ethically when analyzing solutions, weigh the criteria against risk and overcome common ethical dilemmas in business.

Finally, Workplace Conflict Resolution explores the nature of workplace conflicts, how to avoid them, accommodate them, and compromise them allowing you to personally avoid conflicts or mediate the conflicts of others in your professional life.

These 8 courses form the core of this bundle with Managing Effective Meetings and Teamwork and Team Building equipping you with additional ways to communicate, problem solve and resolve conflicts in your workplace and bringing this great value bundle to a total of 10 courses.

For a comprehensive list of all courses available simply click the units of study tab.

This is an incredible opportunity to invest in yourself and your future, get your Communication, Problem-Solving & Conflict Resolution skills with Courses For Success Today! Pick your Conflict Resolution Training courses right here.

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Training Bundles

If you’re hoping to get more bang for your buck, check out the rest of the training bundles designed to help build your skills included those relating to communication skills training from the Courses For Success range!

Receive Lifetime Access to Course Materials, so you can review at any time.

Communication, Problem-Solving & Conflict Resolution Training Bundle, consists of 10 courses, below is a summary:

Course 1  - Certificate In Communication Strategies Online Course
Reviews 

  • Build Better, Stronger, and More Fulfilling Relationships
  • What is Communication?
  • How Do We Communicate?
  • Who’s Listening?
  • It All Starts with Me
  • Common Barriers to Communication
  • Language Barriers
  • Cultural Barriers
  • Location Barriers
  • Understanding communication barriers
  • Paraverbal communication skills
  • The Power of Pitch
  • The Power of Tone
  • Vocal Speed Camera
  • Non verbal communication
  • Your Body Speaks its own Language
  • Speaking like a STAR
  • Situation
  • Task
  • Action
  • Response
  • Listening skills
  • Ten Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Positive Signals to Others
  • Asking good questions
  • Asking Open Questions
  • Probing Questions
  • Appreciative inquiry
  • Mastering the art of conversation
  • Advanced communication skills
  • Precipitating Factors
  • Common Ground

Course 2  - Certificate In Emotional Intelligence Online Course
Reviews

  • What is Emotional Intelligence?
  • How to accurately perceive emotions
  • Use emotions to facilitate thinking
  • Skills in Emotional Intelligence
  • Verbal Communication Skills
  • Communicating with flexibility and authenticity
  • Non-Verbal Communication Skills
  • Social Management and Responsibility
  • Benefits of emotional intelligence
  • Articulate your emotions using language
  • Tools to Regulate your Emotions
  • Self-management and self-awareness
  • Gaining Control
  • Business Practices
  • Understand emotions and how to manage them in the workplace
  • The balance between optimism and pessimism
  • Making an Impact
  • Creating a powerful first impression
  • Being zealous without being offensive

Course 3 - Certificate In Assertiveness and Self-Confidence Online Course
Reviews 

  • How To Be A High Achiever and Succeed in Life!
  • What does self-confidence mean to you?
  • What is Assertiveness?
  • What is Self-Confidence?
  • The Four styles
  • Obstacles to our goals
  • Types of negative thinking
  • Personal Application
  • Communication skills
  • Listening and hearing; they aren't the same thing
  • Asking questions
  • Body language
  • The importance of goal setting
  • Identifying your worth
  • Creating positive self-talk
  • Identifying and addressing strengths and weaknesses
  • The importance of appearance
  • The role of body language
  • First impressions count
  • It's how you say it
  • Sounding confident
  • Using "I" messages
  • Powerful presentations
  • What to do when you're on the spot
  • Using STAR to make your case
  • Building rapport
  • Expressing disagreement
  • Coming to consensus
  • Coping techniques
  • Dealing with difficult behaviour

Course 4  - Certificate In Teamwork and Team Building Online Course
Reviews 

  • Teamwork is Vital in a Successful Organization
  • Defining success
  • Types of teams
  • The first stage of team development - forming
  • The second stage of team development - storming
  • The third stage of team development - norming
  • The fourth stage of team development - performing
  • Team building activities
  • The Benefits and Disadvantages
  • Team-Building Activities That Won’t Make People Cringe
  • Location for Team-Building
  • Making the most of team meetings
  • Setting the Time and the Place
  • Trying the 50-Minute Meeting
  • Using Celebrations of All Size
  • Solving problems as a team
  • Encouraging teamwork

Course 5  - Certificate In Creative Problem Solving Online Course
Reviews

  • Solve Problems Quickly and Easily
  • What is a Problem
  • What is Creative Problem Solving?
  • What are the Steps for Creative Solving
  • Information gathering
  • Understanding Types of Information
  • Identifying Key Questions
  • Methods for Information Gathering
  • Problem definition
  • Defining the Problem
  • Determining Where the Problem Originated
  • Defining Present State and Desired States
  • Stating and Restating the Problem
  • Analyzing the Problem
  • Writing the Problem Statement
  • Preparing for brainstorming
  • Identifying Mental Blocks
  • Removing Mental Blocks
  • Stimulating Creativity
  • Generating solutions
  • Analyzing solutions
  • Developing Criteria
  • Analysing Wants and Needs
  • Using Cost/Benefit Analysis
  • Selecting a solution
  • Final Analysis
  • Paired Comparison Analysis
  • Analyzing Potential Problems
  • Analyzing Potential Problems
  • Planning your next steps
  • Lesson One: Identifying Tasks
  • Identifying Resources
  • Implementing, Evaluating, and Adapting
  • Recording lessons learned
  • Planning the Follow-Up Meeting
  • Celebrating Successes
  • Identifying Improvements

Course 6 - Certificate In Time Management Online Course
Reviews 

  • How To Manage Your Time And Be The Highest Achiever
  • Setting SMART goals
  • The Three P’s
  • Create SMARTER Goals
  • Prioritising Your Goals
  • The 80/20 Rule
  • Prioritising with the Urgent-Important Matrix
  • Being Assertive...Saying “NO” to Requests you can’t meet.
  • Using To Do List
  • Visualise your Goals-Visualization
  • Prioritizing your time
  • Planning wisely
  • Tackling procrastination
  • Why We Procrastinate
  • Nine Ways to Overcome Procrastination
  • Crisis management
  • When Crisis Calls...do you have a Contingency Plan?
  • Creating a Plan
  • Executing the Plan
  • Lessons Learned
  • Organising your workspace
  • De-Clutter
  • Managing Workflow
  • Dealing with E-mail...email etiquette
  • Using Calendars
  • Delegating made easy
  • When to Delegate?
  • Who Should I Delegate to?
  • Monitoring the Results
  • Setting a ritual
  • What is a Ritual/Routine?
  • Example Rituals
  • Using Rituals to Maximise Time
  • Meeting management
  • Deciding if a Meeting is Necessary...
  • Using the PAT Approach
  • Effective Agenda Writing
  • Staying on Track
  • Was the Meeting Worthwhile?
  • Alternatives to meetings
  • Instant Messaging and Chat Rooms
  • Teleconferencing
  • E-mail Lists and Online Groups
  • Collaboration Applications

Course 7 - Certificate In Business Ethics Online Short Course
Reviews 

  • Business Ethics are Vital for an Organization to be Successful
  • What is ethics
  • Implementing ethics in the workplace
  • Guidelines for managing ethics in the workplace
  • Roles and responsibilities
  • Harrassment issues
  • Employer/employee rights
  • Business
  • Ethical Decisions
  • Balancing personal and organisational ethics
  • Common dilemmas
  • Making ethical decisions
  • Overcoming obstacles
  • Whistle blowing
  • Criteria and risk
  • The process
  • When you should "blow the whistle"
  • Managerial ethics
  • Unethical behaviour
  • Ethics in business

Course 8  - Certificate In Managing Effective Meetings Online Course
Reviews 

  • Achieve Your Goals With Effective Team Meetings
  • What do I need for my meeting?
  • Agenda structure
  • Things to consider
  • Preparation and time
  • Choosing an agenda format
  • Setting up the meeting space
  • What preparation might participants need?
  • How can the organizer facilitate the participants’ preparation?=
  • Electronic options
  • What Technology do I need?
  • Managing the technology
  • Logistical Needs?
  • Meeting roles and responsibilities
  • Formal meeting needs
  • Regular informal meetings
  • Additional requirements for larger meetings?
  • Chairing a meeting
  • Dealing with Disruptions
  • Format and taking of Minutes
  • Making the most of your meetings
  • Improving your meetings
  • Do you need to have a meeting?
  • Pre-warning
  • Games
  • Incentives/prizes

Course 9  - Certificate In Networking Within the Company Online Course
Reviews 

  • Define networking
  • Understand networking principles
  • Use networking tools
  • Avoid common mistakes
  • Understand how to build relationships
  • Manage time successfully
  • Benefits of Networking at Work
  • Gain Connections
  • Shared Knowledge
  • Increase Opportunity
  • Improve Image
  • Networking Obstacles 
  • Confusion About The Definition Of Networking
  • Personality Traits
  • Cultural Barriers
  • Personal Pride
  • Networking Principles 
  • Relationships
  • Listen
  • Offer Value
  • Build Trust
  • How to Build Networks 
  • Meet New People
  • Be Polite
  • Follow up
  • Allow Relationships to Develop Naturally
  • Recognize Networking Opportunities 
  • Formal Networking
  • Informal Networking
  • Workday Opportunities
  • Always Be Ready to Network
  • Common Networking Mistakes 
  • Not Meeting New People
  • Not Following Through
  • High Expectations
  • Being Professional
  • Develop Interpersonal Relationships 
  • Be Genuine
  • Dialogue
  • Maintain Boundaries
  • Invest Time
  • Online Networking Tools 
  • Social Networks
  • Blogs
  • Chat Rooms
  • Email
  • Time Management 
  • Prioritize Contacts
  • Create Group Activities
  • Connect Online
  • Schedule Your Networking Activities
  • Maintaining Relationships Over Time 
  • Contact Networks Regularly
  • Be Honest
  • Give Personal Attention
  • Limit Networks to a Manageable Size

Course 10 - Certificate In Conflict Resolution Online Course
Reviews 

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process
  • Effective Conflict Resolution Styles
  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding
  • Creating a Communicative Atmosphere
  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place
  • Mutual Understanding
  • What Do I Want?
  • What Do They Want?
  • What Do We Want?
  • Focusing on Individual and Shared Needs
  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership
  • Analysing to the Root Cause
  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution
  • Create Options
  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options
  • Solution Building
  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan
  • Additional Tools
  • Stress Management Techniques
  • Anger Management Techniques
  • The Agreement Frame
  • Asking Open Questions

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(1932)
Average rating 3.9 out of 5 stars
5 star
43%
4 star
31%
3 star
17%
2 star
6%
1 star
3%

Cassandra Noel

12 May 2022 11:55:00 PM

n/a

Yezenia Epps

11 May 2022 08:01:07 AM

a lot of information.

Becky Darnbrough

4 May 2022 01:15:38 PM

ghank you

Melinda Sue Mouser

19 April 2022 06:59:57 AM

Great course!

Lisa Cupitt

30 March 2022 06:27:56 AM

Great Course absolutely enjoyed it

Glenda Couvson

5 March 2022 12:54:00 PM

watching the little videos i found new ways to delegate my time better and deadlines

Taurus Williams

10 January 2022 03:39:41 AM

This was course great. I love this.

Taurus Williams

10 January 2022 02:28:08 AM

I really enjoyed this lesson. I learn a lot of go information.

Márcio Costa

7 January 2022 01:55:16 PM

Course was great

Debora Peake

3 January 2022 11:31:32 AM

I enjoyed this course. It was a great, brief, course to sharpen my time management skills.

Kerrie Kouros

30 December 2021 09:33:06 AM

very time efficient

Jonathen Rodriguez

29 November 2021 08:36:37 AM

Very Informative.

Connie ZhangYue

25 November 2021 11:15:31 AM

I was very enjoy the course.

Hannah Martin

16 November 2021 01:58:48 AM

Good

Timothy J Rhudy

9 November 2021 09:10:42 AM

This was a very useful section.

isaiah johnson

3 November 2021 12:30:25 AM

dfg

Angela chambers

2 November 2021 07:03:26 AM

Good course

Portia Moshwene

13 October 2021 01:56:15 AM

I have enjoyed this course very much and learned a lot. It taught me how to network and make new relationships, hard as it may be to initiate a small talk, I am now able.

Michelle A Brown

3 October 2021 04:27:29 AM

I really appreciate this course

Mariya Edwin

25 September 2021 02:53:09 AM

There are very useful tips in this course. Excellent!

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1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

We provide a 7 Day Money Back Refund on all Courses

Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value $600)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

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Course Summary

Course ID: 001ESSCOB
Delivery Mode: Online
Access: Unlimited lifetime
Time: Study at your own pace
Assessments: Yes
Qualification: Certificate

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