Customer Support Training Online Bundle, 4 Certificate Courses
Become an Expert in Customer Service and Increase Productivity
NOW ONLY
US$495
Save US$500 (50%)OFF RRP US$995
Become an Expert in Customer Service and Increase Productivity
Customer Support Training Bundle is a great tool to enhance and improve your customer service team's support. It gives you details and guide to perfectly execute your plans and provide great customer service in order to improve productivity and gain positive result.
This wonderful bundle consists of 4 courses, Certificates in Call Center Training, Customer Service, Handling Difficult Customer and Telephone Etiquette.
Starting with Call Center Training course, employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses. Also the Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. You will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Follow it up with Handling Difficult Customer. This would develop your skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. This course offers guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well.
And finally, the Telephone Etiquette Course. With our this course, you will begin to see how important it is to develop better telephone communication skills. By improving how you communicate on the telephone and improve basic communication skills, you will improve on almost every aspect of their career.
Join one of our customer service certification programs today!
For a comprehensive list of all courses available simply click the units of study tab.
This is an incredible opportunity to invest in yourself and your future, learn the most important managerial skills to take Your Career to the Next Level with Courses For Success today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Other Training Bundles
If you’re hoping to get more bang for your buck, check out the rest of the course training bundles from the Courses For Success range!
Receive Lifetime Access to Course Materials, so you can review at any time.
Customer Support Training Bundle consists of 4 courses, below is a summary of each course:
Course 1: Certificate In Call Centre Training Online Course
- Defining buying motives
- Establishing a call strategy
- Prospecting
- Qualifying
- Getting beyond the gate keeper
- Controlling the call
- Difficult customers
- Reporting
- Preparation
- Building rapport
- Speaking clearly - tone of voice
- Effective listening
- Self - Assessments
- Utilizing sales scripts
- Making the script your own
- The sales dashboard
- S = Situation
- T = Task
- A = Action
- R = Result
- Open questions
- Closed questions
- Ignorant redirection
- Positive redirection
- Negative redirection
- Multiple choice redirection
- Benchmark metrics
- Performance breakdown
- Implementing improvements
- Benefits
- The importance of goals
- SMART goals
- Staying committed
- Motivation
- Overcoming limitations
- Six success factors
- Staying customer focused
- The art of telephone persuasion
- Telephone selling techniques
- Knowing when it's time to close
- Closing techniques
- Maintaining the relationship
- After the sale
Course 2: Certificate In Customer Service Online Course
- Objectives
- Customers
- Internal Customers
- External Customers
- Customer Service?
- Appearance
- Smile It’s Infectious
- Stay Awake
- Being Positive
- See things from a client's perspective
- Thinking Outside the Box
- Meeting Their Needs
- Going the Extra Mile
- Following Up
- Dealing with Complaints
- Turn it Back in your Direction
- All from the comfort of your desk
- Using Body Language
- The Advantages and Disadvantages
- Telephone Etiquette
- Tips and Tricks for Providing Customer Service over the Phone
- The Advantages and Disadvantages
- Netiquette
- Email Etiquette: The Do’s and Don’ts of Email
- Tips and Tricks
- Electronic Ping Pong
- Defuse Anger
- Common Ground
- Know Your Limits
- Know Your Limits
- Emotions
- Abusive Customers
- Sticks & Stones
- Physical Threats
- Ten Tips to Impress Your Customer
Course 3: Certificate In Handling a Difficult Customer Online Course
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Understand the diverse challenges posed by customers
- Develop strategies to adapt to challenging circumstances
- Be Grateful
- Make Gratitude a Habit
- Keep Your Body Healthy
- Invoke Inner Peace
- Irritability
- Unhappiness With Your Job
- Feeling Underappreciated
- Not Well Rested
- Manage Your Work Space
- Loud Work Environment
- Co-Worker Relations
- Demanding Supervisor
- What is Transactional Analysis
- Parent
- Child
- Adult
- They Have Truly Had a Bad Experience and Want to Vent
- Want Someone to be Held Accountable
- They Have Truly Had a Bad Experience and Want Resolution
- They are Generally Unhappy
- Listen to the Customer’s Complaint
- Build Rapport
- Do Not Respond with Negative Words or Emotion
- Offer a Verbal Solution to Your Customer
- Listen to the Customer’s Concerns
- Build Rapport
- Respond with Positive Words and Body Language
- Aside from Words
- Customers who are Angry
- Customers who are Rude
- Customers with Different Cultural Values
- Customers who Cannot be Satisfied
- Angry Customer
- Rude Customer
- A Customer from Another Culture
- An Impossible to Please Customer
- Call the Customer
- Send the Customer an Email
- Mail the Customer a Small Token
- Snail-Mail a Handwritten or Typed Letter
Course 4: Certificate In Telephone Etiquette Online Course
- Course Objectives
- Phrasing
- Tone of Voice
- Speaking Clearly
- Listen to the Caller
- Please and Thank You
- Do Not Use Slang
- Avoid Using the Term “You”
- Emphasize What You Can Do, Not What You Can’t
- Avoid Eating or Drinking
- Minimize Multi-Tasking
- Remove Office Distractions
- Do Not Let Others Interrupt You
- Avoid Long Greeting Messages
- Introduce Yourself
- Focus on Their Needs
- Be Patient
- Be Prepared
- Identify Yourself and Your Company
- Give Them the Reason for the Call
- Keep Caller Information Private
- Stay Calm
- Listen to Their Needs
- Never Interrupt
- Identify What You Can Do for Them
- Transferring Calls
- Placing Callers on Hold
- Taking Messages
- End the Conversation
- Ensure the Voicemail Has a Proper Greeting
- Answer Important Messages Right Away
- Ensure Messages are Delivered to the Right Person
- When Leaving a Message for Others
- Group Training
- One-on-One Training
- Peer Training
- Job Shadowing
- Screening Calls
- Employee Evaluations
- Peer Monitoring
- Customer Surveys
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
- Microsoft Windows XP, or later
- Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
- OSX/iOS 6 or later
- Modern and up to date Browser (Firefox, Chrome, Safari)
All systems
- Internet bandwidth of 1Mb or faster
- Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Customer Reviews
5 star | 37% | |
4 star | 30% | |
3 star | 20% | |
2 star | 8% | |
1 star | 5% |
Tito Fuentes
10 March 2022 07:42:47 AM

The course was great

Mariya Edwin
20 October 2021 07:32:23 AM

Excellent

Benjamin Russell
23 March 2021 02:02:27 PM

Great course - learned lots

Portia Moshwene
26 December 2020 03:33:46 PM

i have learned a lot from this course. I feel confident and empowered.

Aynura Balakishiyeva
30 November 2020 03:48:41 AM

Good

Debra Greene
7 September 2020 12:07:03 PM

Good course

Natusha Adamson
21 July 2020 10:12:09 PM

Easy to follow modules great refresher

Peter Gyorgyicsek
1 June 2020 04:07:24 PM

Thank you very much of this course. its gave me more knowledge about customer service in general. great course very useful for me. Thanks: PG

Amanda Coverdale
28 April 2020 01:45:59 AM

Great course

charlotte ambrose
27 April 2020 08:03:07 AM

great course!

corallee yeo
3 October 2019 11:58:56 AM

great

corallee yeo
3 October 2019 11:53:34 AM

good

corallee yeo
2 October 2019 11:47:47 AM

great

Yvonne Van Den Aarsen
24 September 2019 12:35:37 PM

So far so good. I'm at the long assessment stage. Looking forward to putting my knowledge to the test.

Trunette Gerber
22 August 2019 08:40:03 PM

Very helpful

Lance Guthrie
3 February 2019 08:54:17 PM

Great course , learnt heaps

Peng Zhang
9 January 2019 04:45:26 PM

I learned a lot from this course. I will perform better when dealing with customers.

Muhammad juniad
19 November 2018 03:00:29 AM

q

Abdul Mueed
13 November 2018 08:22:40 PM

good

Renette Verryne
14 October 2018 05:28:44 PM

I really loved this courses, what I've learned is going to make a huge difference in the way I communicate with people in the future.


Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.
Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.
Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.
The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews
No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.
No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.
This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.
Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.
Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).
There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.
Individual courses are designed to be completed within 6-8 hours.
If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:
- 2 course bundle is 2 x 6-8 hours = 12-16 hours
- 3 course bundle is 3 x 6-8 hours = 18-24 hours
- 5 course bundle is 5 x 6-8 hours = 30-40 hours
- 10 course bundle is 10 x 6-8 hours = 60-80 hours
All the required material for your course is included in the online system, you do not need to buy anything else.
Yes, all our courses are interactive.
Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.
You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
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Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.
No, it is not equivalent to a college or university credit.
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.
The Certificates are valid for life and do not need renewing.
Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.
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Course Summary
Course ID: | 001CSTB4 |
---|---|
Delivery Mode: |
Online |
Access: | Unlimited Lifetime |
Time: | Study at your own pace |
Duration: | 24-32 Hours for total bundle |
Assessments: | Yes |
Qualification: | Certificate |
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