The Power of Communication in Sales Training Online Bundle, 5 Certificate Courses
Learn How to Create Strong Client Relationship
NOW ONLY
US$499
Save US$1496 (75%)OFF RRP US$1995
Get Building Relationships for Success in Sales, Marketing and Sales, Conflict Resolution - Dealing With Difficult People, Body Language: Reading Body Language as a Sales Tool, and Selling Smarter in this Bundle
1. Building Relationships for Success in Sales: Learn How to Create Strong Client Relationship
More than ever, people are looking to connect with others and build relationships. In order to be successful as a salesperson, you must know how to create an experience that will help you connect with your customers. This course will help you build relationships for success in sales.
This Building Relationships for Success in Sales course will teach you how to leverage customer-focused selling, identify what influences relationships, expand your communication skills, manage your body language, develop a professional handshake, and grow your network.
2. Marketing and Sales: Improve Your Sales And Your Company
A small marketing budget doesn’t mean you can’t meet your goals and business objectives. This course will share some creative marketing tactics that will work for any budget.
In this course, you will learn effective, low-cost, and non-cost strategies to improve sales, develop your company’s image, and build your bottom line.
3. Conflict Resolution - Dealing With Difficult People: Learn the Basics of Conflict Resolution
Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.
In this Conflict Resolution: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.
4. Body Language: Reading Body Language as a Sales Tool: Learn How To Interpret Personal Space
Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. This course can help you make sure your body language is sending the right message.
In this course, you will learn how to interpret personal space, gestures, facial expressions, body movements, and posture. You’ll also learn how to send the right message with body language, dress, and personal interactions.
5. Selling Smarter: Explore Ways To Increase Your Average Sale
The sales industry keeps evolving, and that means you need to keep growing too! Today’s successful salespeople focus on personal efficiency, delivering more to existing customers, and customer-focused selling. You can learn these skills with this course.
In this course, you will learn why consultative and customer-focused selling are so important. You’ll also learn about the sales cycle, setting goals, ways to increase your average sale, and where to find new clients.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates (IAOTS Accredited)
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Receive Lifetime Access to Course Materials, so you can review at any time.
The Power of Communication in Sales Training Bundle, 5 Courses includes the following courses, below is a summary of each course:
Course 1 - Certificate in Building Relationships for Success in Sales Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Focusing on Your Customer
- Customer Focused Selling
- Minimizing Challenges
- Becoming Customer Focused
- Understanding Effort vs. Results
- How You Fit in the Quadrants
- Considering the Possibilities
Session 3: What Influences People in Forming Relationships?
- Influences at Work
- Appearance
- Similarity
- Complementarity
- Reciprocity
- Competence
- Proximity
- Exchange
- The Effect of the Influences
- Building Customer Connections
- Building Common Ground
Session 4: Disclosure
- Disclosure
- Self-Awareness and the Johari Windows
- Understanding the Johari Window
- Building Relationships with the Johari Window
- Working with the Johari Window
Session 5: How to Win Friends and Influence People
- About Dale Carnegie
- Discussing Carnegie's Principles
- Talking about Interests
- Try to See Things from Their Point of View
- Changing the View
- Genuinely Like Other People
- Liking Others through Common Ground
- Smile
- Make Them Feel Important
- Remembering Names
- Don't Criticize Others
- Avoid Criticizing
- What's in it for Me?
- Comparing the Stories
- Carnegie's Principles
Session 6: Communication Skills for Relationship Selling
- Active Listening
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- Asking Questions
- Using Open Questions
- Creating Customer Focused Questions
- Good Listeners
Session 7: Non-Verbal Messages
- Non-Verbal Messages
- Managing Your Messages
- Voice
- Qualities of a Good Voice
Session 8: Managing the Mingling
- Understanding Networking
- Tips for Remembering Names
Session 9: The Handshake
- The Handshake
- Improving Your Handshake
- Tips for Success
- Business Card Etiquette
Session 10: Small Talk
- Small Talk
- Making Small Talk
- Starting Conversations
- Small Talk Tips
- Exit Lines
- Creating Exit Lines
Session 11: Networking
- Organizing Your Network
- Networking Tips
- Wise Words
- Revisiting the Pre-Assignment
- John and Jane
- Questions for Reflection
- Our Thoughts
Session 12: Personal Development
- Personal Action Plan
- Achieving My Goals
Course 2 - Certificate in Marketing and Sales Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
Session 2: Pre-Assignment Review
- Pre-Assignment Review
Session 3: Defining Marketing
- What is Marketing? What is Sales?
- The Best Marketing
- Glossary of Terms
Session 4: Recognizing Trends
- Trends and Fads
- Making Connections
Session 5: Doing Market Research
- Why Research is Important
- The Ten Questions
- The Cyclical Nature of Business
- Primary Research
- Primary Research, Part Two
- Secondary Research
Session 6: Strategies for Success
- Top Ten Strategies for Success
- Identifying the Strategies
- Strategy Descriptions
- Analyzing the Strategies
- Identifying Opportunities (Part One)
- Identifying Opportunities (Part Two)
Session 7: Mission Statements
- The Personal Touch
- Mission Statement
- Sample Mission Statements
- A Personal Mission Statement
Session 8: Brochures
- Making Connections
Session 9: Trade Shows
- Why Attend a Trade Show?
- Preparing for a Trade Show
Session 10: Developing a Marketing Plan
- The Ps of Marketing
- Bringing it All Together
- Bringing it All Together, Part Two
- SWOT Analysis
- Sample SWOT
- A Simple Marketing Plan for Small Budgets
- The Big Marketing Budget
Session 12: Increasing Business
- The Basic Formulas
- Making Connections
Session 14: Saying No to New Business
- Saying No to New Business
- Making Connections
Session 13: Advertising Myths
- Advertising Myths
- Creating Desire
Session 14: Networking Tips
- The Right Approach
- Getting to the Decision Makers
- Networking Tips to Consider
- Making Connections
Session 15: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Certificate in Conflict Resolution - Dealing With Difficult People Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Conflict as Communication
- Understanding Conflict
- Do We Have To Fight?
- What is A Conflict?
- How About Avoidance?
- Self-Assessment
- Initiating the Move
Session 3: Benefits of Confrontation
- To Talk or Not to Talk
- Determining Your Involvement
- Reciprocal Relationships
- Pre-Assignment Review
- Improving Relationships
Session 4: Preventing Problems
- The Importance of Empathy
- Dangerous Misconceptions
- How You Prevent Problems
- Preventing Problems
Session 5: Getting Focused
- Getting to the Heart of the Matter
- What's Missing?
- Peeling to the Core
- The Three F's
- Facts
- Frequency
- Frustrated Relationship
Session 6: Managing Anger
- Coping Strategies
- Expressing Anger
- Dealing with Other People's Anger
- Guidelines for Assertive Anger
- Start Positively
- Be Direct
- Specify the Degree of Anger
- Don't Accuse Others of Making You Angry
- Share Your Feelings of Threat and Fear
- Acknowledge Your Responsibility
- Avoid Self-Put Downs
- Self-Protective Techniques to Block Criticism
Session 7: Dealing with Problems
- Dealing with Problems
- Working With the Suggestions
- Explaining the Suggestions
- Causes of Difficult Behavior
- The Difficulty of Others
- Dealing with Others
Session 8: The Three-Step Conflict Resolution Model
- The Three-Step Model
- Research
- Presentation
- Presentation – What to Do
- Take Action
- Getting the Hang of Things
Session 9: Practice Makes Pretty Good
- Planning: Step 1 - Research
- Planning: Step 2 - Presentation
- Planning: Step 3 - Take Action
Session 10: Changing Yourself
- Negative vs. Positive Interactions
- Negative Interaction
- Positive Interaction
- Take the Wheel!
- Walking Away
- Your Organization
- Dealing with Negative Feelings
- Put Yourself in Charge of You
- Monitor Your Self-Talk
- Be in Control
- Work on Your Sense of Humor
- Have a Support Team
Session 11: Why Don't People Do What They Are Supposed To?
- The Big Question
- Answering the Question
Session 12: De-Stress Options to Use When Things Get Ugly
- Belly Breathing
- Visualize
- Music
- Acupressure and Massages
- Laughter
- General Coping Thoughts When Things Get Messy
Session 13: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 4 - Certificate in Body Language: Reading Body Language as a Sales Tool Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
Session 2: Body Language
- Making the Grade
- Looking into Ourselves
Session 3: Give Me Some Space!
- Space Issues
Session 4: What’s Your Face Saying?
- Smiles Say It All
- Head Games
- Micro Expressions
- Tips to Try
- The Eyes Have It
- The Eyesbrows Have It Too
Session 5: What’s Your Body Saying?
- Speaking with Your Hands
- The Truth Plane
- Tip
- Getting a Leg Up
- Tools of the Trade
Session 6: Pre-Assignment Review
- Review
- Who Looks Really Engaged?
- Who Looks Tired?
- Who Looks Rushed?
- Who Looks Neutral?
- Putting it Together
Session 7: Mirroring and Leading
- Creating Relationships
- Introduction
- Matching and Mirroring
- Pacing
- Scenario One
- Scenario Two
- Leading
Session 8: Monitoring Your Posture
- Looking at Your Posture
- Working on Your Posture
Session 9: Dressing Up
- What Should I Wear?
- Shoes
- Sleeve Length
- Observe
- Buttons
- Ironing
Session 10: Shaking Hands
- Introduction
- Degree of Firmness
- Dryness of Hand
- Depth of Grip
- Duration of Grip
- Eye Contact
- Notes
Session 11: How Are You Doing?
- Making Connections
- Scenario B
- Scenario C
- Scenario D
Session 12: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 5 - Certificate in Selling Smarter Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment: Questions 1 to 3
- Pre-Assignment: Questions 4 to 6
Session 2: Selling Skills
- Essential Skills
- Identifying the Skills for Success
- Consultative Selling
- Customer Focused Selling
- Focusing on the Customer
Session 3: The Sales Cycle
- The Sales Cycle
- Initiate
- Initiating the Sales Cycle
- Cold Calling
- Finding Clients
- Reverse Networking
- Using Reverse Networking
- Build
- Building Relationships
- Manage
- Optimize
- Finding Comfort
Session 4: Framing Success
- The Power of Your Mind
- Exploring Your Mind
- Optimism
- Professionalism
- Being Professional
Session 5: Setting Goals with SPIRIT!
- Setting Good Goals
- Creating SPIRIT Goals
Session 6: The Path to Efficiency
- The Path to Efficiency
- How You Manage Time
- Strategies for Staying Organized
- Using the Time Management Strategies
Session 7: Customer Service
- Customer Service
- Reasons for Buying
- Client Wants and Needs
- Wants and Needs
- Client Requests and Impressions
- Improving Your Customer Service
Session 8: Selling More
- Enhancing Your Sales: Up-Selling
- Enhancing Your Sales: Cross-Selling
- Enhancing Your Sales: Value-Added Selling
- Our Values
- Perceived Value
- Facts and Myths
- Phases of the Value-Added Sale
- Adding Value
Session 9: Ten Major Mistakes
- Ten Mistakes
- Ten Solutions – Mistakes 1 and 2
- Ten Solutions – Mistakes 3 and 4
- Ten Solutions – Mistakes 5 and 6
- Ten Solutions – Mistakes 7 and 8
- Ten Solutions – Mistakes 9 and 10
- Our Solutions
Session 10: Finding New Clients
- Finding New Clients
- Looking for Clients
- Networking
- Roadblocks and Remedies
- Our Roadblocks and Remedies
- Successful Networking
Session 11: Selling Price
- Selling Price
- Selling Price Pros and Cons
- Using the Pros and Cons
- How Should You Approach Your Customers?
Session 12: Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
- Microsoft Windows XP, or later
- Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
- OSX/iOS 6 or later
- Modern and up to date Browser (Firefox, Chrome, Safari)
All systems
- Internet bandwidth of 1Mb or faster
- Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Customer Reviews
| 5 star | 42% | |
| 4 star | 31% | |
| 3 star | 17% | |
| 2 star | 7% | |
| 1 star | 4% |
Lisa Iannazzone
29 June 2022 01:01:49 PM
Really enjoyable with great relevant information for a basics body language course. Easy to follow information and love how it is self paced learning
Ankica Jukic
25 May 2022 08:28:58 PM
I really liked this course. Very informative and learned a great deal. Cheers
Susanna Maria van Rensburg
12 April 2022 04:13:49 AM
Great course for online self-study.
Emma Eaton
20 February 2022 12:49:09 PM
Great course, efficient delivery.
Emma Eaton
20 February 2022 12:20:45 PM
Comprehensive course, efficient delivery. Question 28 was tricky, it's probably "all of the above"
Taurus Williams
29 December 2021 03:59:29 AM
This is great. I love this course.
Dominic J Hoof
24 December 2021 07:48:01 AM
Hi!
Carolyn Azpiri
7 September 2021 12:02:18 PM
This course is easy to understand and informative, thankyou
Linda Langerak
22 August 2021 07:47:51 AM
Enjoyed this course.
Ian Douglas
30 June 2021 09:09:00 PM
NA
Darlene E Illi
12 June 2021 09:15:39 AM
Great course. Well delivered with worksheets for implementing the information that was presented making it meaningful.
Nelson Samuel Barrios
4 June 2021 11:44:48 AM
Great Program
Stacy James Langdon
26 May 2021 05:39:13 PM
great information in this session
Silvana Bruton
6 April 2021 09:55:53 PM
Will be more conscious of my own body language and other's.
Wrenford Williams
29 January 2021 12:37:25 AM
.
Nicholas Evans
27 January 2021 10:19:07 AM
Great course!
Robert Patton
19 January 2021 04:54:47 PM
Very informative course
Sindie van Rensburg
18 January 2021 09:26:37 PM
Great course
Tasi Lemon
7 January 2021 02:40:57 AM
Good course
Corioland Antoinette Augustin
31 December 2020 02:07:54 AM
This cource learmed me a lot of things
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About this Course |
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Get Building Relationships for Success in Sales, Marketing and Sales, Conflict Resolution - Dealing With Difficult People, Body Language: Reading Body Language as a Sales Tool, and Selling Smarter in this Bundle
1. Building Relationships for Success in Sales: Learn How to Create Strong Client Relationship
More than ever, people are looking to connect with others and build relationships. In order to be successful as a salesperson, you must know how to create an experience that will help you connect with your customers. This course will help you build relationships for success in sales.
This Building Relationships for Success in Sales course will teach you how to leverage customer-focused selling, identify what influences relationships, expand your communication skills, manage your body language, develop a professional handshake, and grow your network.
2. Marketing and Sales: Improve Your Sales And Your Company
A small marketing budget doesn’t mean you can’t meet your goals and business objectives. This course will share some creative marketing tactics that will work for any budget.
In this course, you will learn effective, low-cost, and non-cost strategies to improve sales, develop your company’s image, and build your bottom line.
3. Conflict Resolution - Dealing With Difficult People: Learn the Basics of Conflict Resolution
Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.
In this Conflict Resolution: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.
4. Body Language: Reading Body Language as a Sales Tool: Learn How To Interpret Personal Space
Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. This course can help you make sure your body language is sending the right message.
In this course, you will learn how to interpret personal space, gestures, facial expressions, body movements, and posture. You’ll also learn how to send the right message with body language, dress, and personal interactions.
5. Selling Smarter: Explore Ways To Increase Your Average Sale
The sales industry keeps evolving, and that means you need to keep growing too! Today’s successful salespeople focus on personal efficiency, delivering more to existing customers, and customer-focused selling. You can learn these skills with this course.
In this course, you will learn why consultative and customer-focused selling are so important. You’ll also learn about the sales cycle, setting goals, ways to increase your average sale, and where to find new clients.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates (IAOTS Accredited)
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Receive Lifetime Access to Course Materials, so you can review at any time.
The Power of Communication in Sales Training Bundle, 5 Courses includes the following courses, below is a summary of each course:
Course 1 - Certificate in Building Relationships for Success in Sales Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Focusing on Your Customer
- Customer Focused Selling
- Minimizing Challenges
- Becoming Customer Focused
- Understanding Effort vs. Results
- How You Fit in the Quadrants
- Considering the Possibilities
Session 3: What Influences People in Forming Relationships?
- Influences at Work
- Appearance
- Similarity
- Complementarity
- Reciprocity
- Competence
- Proximity
- Exchange
- The Effect of the Influences
- Building Customer Connections
- Building Common Ground
Session 4: Disclosure
- Disclosure
- Self-Awareness and the Johari Windows
- Understanding the Johari Window
- Building Relationships with the Johari Window
- Working with the Johari Window
Session 5: How to Win Friends and Influence People
- About Dale Carnegie
- Discussing Carnegie's Principles
- Talking about Interests
- Try to See Things from Their Point of View
- Changing the View
- Genuinely Like Other People
- Liking Others through Common Ground
- Smile
- Make Them Feel Important
- Remembering Names
- Don't Criticize Others
- Avoid Criticizing
- What's in it for Me?
- Comparing the Stories
- Carnegie's Principles
Session 6: Communication Skills for Relationship Selling
- Active Listening
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- Asking Questions
- Using Open Questions
- Creating Customer Focused Questions
- Good Listeners
Session 7: Non-Verbal Messages
- Non-Verbal Messages
- Managing Your Messages
- Voice
- Qualities of a Good Voice
Session 8: Managing the Mingling
- Understanding Networking
- Tips for Remembering Names
Session 9: The Handshake
- The Handshake
- Improving Your Handshake
- Tips for Success
- Business Card Etiquette
Session 10: Small Talk
- Small Talk
- Making Small Talk
- Starting Conversations
- Small Talk Tips
- Exit Lines
- Creating Exit Lines
Session 11: Networking
- Organizing Your Network
- Networking Tips
- Wise Words
- Revisiting the Pre-Assignment
- John and Jane
- Questions for Reflection
- Our Thoughts
Session 12: Personal Development
- Personal Action Plan
- Achieving My Goals
Course 2 - Certificate in Marketing and Sales Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
Session 2: Pre-Assignment Review
- Pre-Assignment Review
Session 3: Defining Marketing
- What is Marketing? What is Sales?
- The Best Marketing
- Glossary of Terms
Session 4: Recognizing Trends
- Trends and Fads
- Making Connections
Session 5: Doing Market Research
- Why Research is Important
- The Ten Questions
- The Cyclical Nature of Business
- Primary Research
- Primary Research, Part Two
- Secondary Research
Session 6: Strategies for Success
- Top Ten Strategies for Success
- Identifying the Strategies
- Strategy Descriptions
- Analyzing the Strategies
- Identifying Opportunities (Part One)
- Identifying Opportunities (Part Two)
Session 7: Mission Statements
- The Personal Touch
- Mission Statement
- Sample Mission Statements
- A Personal Mission Statement
Session 8: Brochures
- Making Connections
Session 9: Trade Shows
- Why Attend a Trade Show?
- Preparing for a Trade Show
Session 10: Developing a Marketing Plan
- The Ps of Marketing
- Bringing it All Together
- Bringing it All Together, Part Two
- SWOT Analysis
- Sample SWOT
- A Simple Marketing Plan for Small Budgets
- The Big Marketing Budget
Session 12: Increasing Business
- The Basic Formulas
- Making Connections
Session 14: Saying No to New Business
- Saying No to New Business
- Making Connections
Session 13: Advertising Myths
- Advertising Myths
- Creating Desire
Session 14: Networking Tips
- The Right Approach
- Getting to the Decision Makers
- Networking Tips to Consider
- Making Connections
Session 15: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Certificate in Conflict Resolution - Dealing With Difficult People Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Conflict as Communication
- Understanding Conflict
- Do We Have To Fight?
- What is A Conflict?
- How About Avoidance?
- Self-Assessment
- Initiating the Move
Session 3: Benefits of Confrontation
- To Talk or Not to Talk
- Determining Your Involvement
- Reciprocal Relationships
- Pre-Assignment Review
- Improving Relationships
Session 4: Preventing Problems
- The Importance of Empathy
- Dangerous Misconceptions
- How You Prevent Problems
- Preventing Problems
Session 5: Getting Focused
- Getting to the Heart of the Matter
- What's Missing?
- Peeling to the Core
- The Three F's
- Facts
- Frequency
- Frustrated Relationship
Session 6: Managing Anger
- Coping Strategies
- Expressing Anger
- Dealing with Other People's Anger
- Guidelines for Assertive Anger
- Start Positively
- Be Direct
- Specify the Degree of Anger
- Don't Accuse Others of Making You Angry
- Share Your Feelings of Threat and Fear
- Acknowledge Your Responsibility
- Avoid Self-Put Downs
- Self-Protective Techniques to Block Criticism
Session 7: Dealing with Problems
- Dealing with Problems
- Working With the Suggestions
- Explaining the Suggestions
- Causes of Difficult Behavior
- The Difficulty of Others
- Dealing with Others
Session 8: The Three-Step Conflict Resolution Model
- The Three-Step Model
- Research
- Presentation
- Presentation – What to Do
- Take Action
- Getting the Hang of Things
Session 9: Practice Makes Pretty Good
- Planning: Step 1 - Research
- Planning: Step 2 - Presentation
- Planning: Step 3 - Take Action
Session 10: Changing Yourself
- Negative vs. Positive Interactions
- Negative Interaction
- Positive Interaction
- Take the Wheel!
- Walking Away
- Your Organization
- Dealing with Negative Feelings
- Put Yourself in Charge of You
- Monitor Your Self-Talk
- Be in Control
- Work on Your Sense of Humor
- Have a Support Team
Session 11: Why Don't People Do What They Are Supposed To?
- The Big Question
- Answering the Question
Session 12: De-Stress Options to Use When Things Get Ugly
- Belly Breathing
- Visualize
- Music
- Acupressure and Massages
- Laughter
- General Coping Thoughts When Things Get Messy
Session 13: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 4 - Certificate in Body Language: Reading Body Language as a Sales Tool Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
Session 2: Body Language
- Making the Grade
- Looking into Ourselves
Session 3: Give Me Some Space!
- Space Issues
Session 4: What’s Your Face Saying?
- Smiles Say It All
- Head Games
- Micro Expressions
- Tips to Try
- The Eyes Have It
- The Eyesbrows Have It Too
Session 5: What’s Your Body Saying?
- Speaking with Your Hands
- The Truth Plane
- Tip
- Getting a Leg Up
- Tools of the Trade
Session 6: Pre-Assignment Review
- Review
- Who Looks Really Engaged?
- Who Looks Tired?
- Who Looks Rushed?
- Who Looks Neutral?
- Putting it Together
Session 7: Mirroring and Leading
- Creating Relationships
- Introduction
- Matching and Mirroring
- Pacing
- Scenario One
- Scenario Two
- Leading
Session 8: Monitoring Your Posture
- Looking at Your Posture
- Working on Your Posture
Session 9: Dressing Up
- What Should I Wear?
- Shoes
- Sleeve Length
- Observe
- Buttons
- Ironing
Session 10: Shaking Hands
- Introduction
- Degree of Firmness
- Dryness of Hand
- Depth of Grip
- Duration of Grip
- Eye Contact
- Notes
Session 11: How Are You Doing?
- Making Connections
- Scenario B
- Scenario C
- Scenario D
Session 12: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 5 - Certificate in Selling Smarter Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment: Questions 1 to 3
- Pre-Assignment: Questions 4 to 6
Session 2: Selling Skills
- Essential Skills
- Identifying the Skills for Success
- Consultative Selling
- Customer Focused Selling
- Focusing on the Customer
Session 3: The Sales Cycle
- The Sales Cycle
- Initiate
- Initiating the Sales Cycle
- Cold Calling
- Finding Clients
- Reverse Networking
- Using Reverse Networking
- Build
- Building Relationships
- Manage
- Optimize
- Finding Comfort
Session 4: Framing Success
- The Power of Your Mind
- Exploring Your Mind
- Optimism
- Professionalism
- Being Professional
Session 5: Setting Goals with SPIRIT!
- Setting Good Goals
- Creating SPIRIT Goals
Session 6: The Path to Efficiency
- The Path to Efficiency
- How You Manage Time
- Strategies for Staying Organized
- Using the Time Management Strategies
Session 7: Customer Service
- Customer Service
- Reasons for Buying
- Client Wants and Needs
- Wants and Needs
- Client Requests and Impressions
- Improving Your Customer Service
Session 8: Selling More
- Enhancing Your Sales: Up-Selling
- Enhancing Your Sales: Cross-Selling
- Enhancing Your Sales: Value-Added Selling
- Our Values
- Perceived Value
- Facts and Myths
- Phases of the Value-Added Sale
- Adding Value
Session 9: Ten Major Mistakes
- Ten Mistakes
- Ten Solutions – Mistakes 1 and 2
- Ten Solutions – Mistakes 3 and 4
- Ten Solutions – Mistakes 5 and 6
- Ten Solutions – Mistakes 7 and 8
- Ten Solutions – Mistakes 9 and 10
- Our Solutions
Session 10: Finding New Clients
- Finding New Clients
- Looking for Clients
- Networking
- Roadblocks and Remedies
- Our Roadblocks and Remedies
- Successful Networking
Session 11: Selling Price
- Selling Price
- Selling Price Pros and Cons
- Using the Pros and Cons
- How Should You Approach Your Customers?
Session 12: Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
- Microsoft Windows XP, or later
- Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
- OSX/iOS 6 or later
- Modern and up to date Browser (Firefox, Chrome, Safari)
All systems
- Internet bandwidth of 1Mb or faster
- Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
| 5 star | 42% | |
| 4 star | 31% | |
| 3 star | 17% | |
| 2 star | 7% | |
| 1 star | 4% |
Lisa Iannazzone
29 June 2022 01:01:49 PM
Really enjoyable with great relevant information for a basics body language course. Easy to follow information and love how it is self paced learning
Ankica Jukic
25 May 2022 08:28:58 PM
I really liked this course. Very informative and learned a great deal. Cheers
Susanna Maria van Rensburg
12 April 2022 04:13:49 AM
Great course for online self-study.
Emma Eaton
20 February 2022 12:49:09 PM
Great course, efficient delivery.
Emma Eaton
20 February 2022 12:20:45 PM
Comprehensive course, efficient delivery. Question 28 was tricky, it's probably "all of the above"
Taurus Williams
29 December 2021 03:59:29 AM
This is great. I love this course.
Dominic J Hoof
24 December 2021 07:48:01 AM
Hi!
Carolyn Azpiri
7 September 2021 12:02:18 PM
This course is easy to understand and informative, thankyou
Linda Langerak
22 August 2021 07:47:51 AM
Enjoyed this course.
Ian Douglas
30 June 2021 09:09:00 PM
NA
Darlene E Illi
12 June 2021 09:15:39 AM
Great course. Well delivered with worksheets for implementing the information that was presented making it meaningful.
Nelson Samuel Barrios
4 June 2021 11:44:48 AM
Great Program
Stacy James Langdon
26 May 2021 05:39:13 PM
great information in this session
Silvana Bruton
6 April 2021 09:55:53 PM
Will be more conscious of my own body language and other's.
Wrenford Williams
29 January 2021 12:37:25 AM
.
Nicholas Evans
27 January 2021 10:19:07 AM
Great course!
Robert Patton
19 January 2021 04:54:47 PM
Very informative course
Sindie van Rensburg
18 January 2021 09:26:37 PM
Great course
Tasi Lemon
7 January 2021 02:40:57 AM
Good course
Corioland Antoinette Augustin
31 December 2020 02:07:54 AM
This cource learmed me a lot of things
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Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.
Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.
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No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.
This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.
Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.
Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).
There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.
Individual courses are designed to be completed within 6-8 hours.
If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:
- 2 course bundle is 2 x 6-8 hours = 12-16 hours
- 3 course bundle is 3 x 6-8 hours = 18-24 hours
- 5 course bundle is 5 x 6-8 hours = 30-40 hours
- 10 course bundle is 10 x 6-8 hours = 60-80 hours
All the required material for your course is included in the online system, you do not need to buy anything else.
Yes, all our courses are interactive.
Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.
You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.
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Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.
No, it is not equivalent to a college or university credit.
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.
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Course Summary
| Course ID: | CFS03TPCSTB |
|---|---|
| Delivery Mode: |
Online |
| Access: | Unlimited lifetime |
| Time: | Study at your own pace |
| Duration: | 30-48 Hours |
| Assessments: | Yes |
| Qualification: | Certificate |
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