Ultimate Coaching Salespeople Online Bundle, 10 Certificate Courses

Discover The Specifics Of How To Develop Coaching Skills

Ultimate Coaching Salespeople Online Bundle, 10 Certificate Courses

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Get Coaching Salespeople, Coaching and Mentoring, Facilitation Skills, Motivating Your Sales Team, Handling a Difficult Customer, Leadership and Influence, Delivering Constructive Criticism, Appreciative Inquiry, Goal Setting & Getting Things Done and Employee Recognition in this Bundle

1. Coaching Salespeople: Discover The Specifics Of How To Develop Coaching Skills

Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction. Coaching salespeople, when done correctly, will not only increase sales, it will have a positive impact on the community and culture of a company. The benefits of coaching salespeople are numerous and worth exploring

With our “Coaching Salespeople” course, you will discover the specifics of coaching salespeople.

By the end of this course, you will be able to:

  • Understand coaching
  • Identify the difference between coaching and training
  • Monitor data
  • Practice coaching activities
  • Affect company culture 

2. Coaching and Mentoring: Get the Best out of your Employees to Increase Productivity

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

The Coaching And Mentoring course focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

By the end of this Coaching and Mentoring Online Course, you will be able to:

  • Identify the difference between mentoring and coaching,
  • Understand the GROW model.
  • Identify and set appropriate goals using the SMART method of setting goals.
  • Understand how to identify the current state or reality of your employee’s situation.
  • Identify the steps needed in defining options for your employee
  • Understand how to create a preliminary plan.
  • Finalise a plan or wrap it up motivating your employee to work within them.
  • Identify the benefits of fostering trust with your employee.
  • Identify the steps in giving effective feedback.
  • Identify and overcome obstacles that hinder the growth and development of your employee.
  • Identify the end and how to transition your employee to other growth opportunities.
  • How to use both mentoring and coaching to enable long-term development through a positive relationship with your employee. 

3. Facilitation Skills: How to Lead Meetings and Discussions More Effectively

Facilitation is often referred to as the new cornerstone of management philosophy with its focus on fairness and creating an easy decision making process.Creating a comfortable environment through better facilitation will help you understand what a good facilitator can do to improve any meeting or gathering and put the theory into practice yourself.

This Facilitation Skills course can help any scale of organization make better decisions, you will gain a strong understanding of what facilitation is all about, as well as learn new tools that you can use to facilitate small meetings. Additionally you will learn to command a room and dictate the pace of a meeting, skills that will set you up to become a great facilitator yourself.

By the end of this course, you will be able to:

  • Define facilitation and identify its purpose and benefits
  • Clarify the role and focus of a facilitator
  • Differentiate between process and content in the context of a group discussion
  • Provide tips in choosing and preparing for facilitation
  • Identify a facilitator's role when managing groups in each of Tuckman and Jensen's stages of group development: forming, storming, norming and performing
  • Identify ways a facilitator can help a group reach consensus: from encouraging participation to choosing a solution
  • Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups
  • Define what interventions are, when they are appropriate and how to implement them

4. Motivating Your Sales Team: Keep Your Sales Team Motivated to Pursue Leads and Close Deals Day After Day

Everyone can always use some inspiration and motivation. This course will help you target the unique ways each team member is motivated. Finding the right incentive for each member of your sales team is important as motivation works best when it is developed internally. Harness this through better communication, mentoring, and developing the right incentives.

Motivating Your Sales Team will help you create the right motivating environment that will shape and develop your sales team with right attitude and healthy competition. Instilling that unique seed which grows the motivation in your team will ensure an increase in performance and productivity. Have the best sales team you can have through better motivation.

By the end of this Motivating Your Sales Team Online Short Course, you will be able to:

  • Discuss how to create a motivational environment
  • Understand the importance of communication and training in motivating sales teams
  • Determine steps your organization can take to motivate sales team members
  • Understand the benefits of tailoring motivation to individual employees
  • Apply the principles of fostering a motivational environment to your own organization

5. Handling a Difficult Customer: Learn How to Deal with Difficult Customers and Situations

Handling difficult customers may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.

This course offers guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well.

By the end of this Handling a Difficult Customer Online Short Course, you will be able to:

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

6. Leadership and Influence: Become a Great & Influential Leader

They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.

Once you learn the techniques of true Leadership and Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.

By the end of this Leadership and Influence Online short Course, you will be able to:

  • Understand what leadership means.
  • Explain the Great Man Theory.
  • Explain the Trait Theory.
  • Understand Transformational Leadership.
  • Understand how to adapt your leadership styles for the people you lead.
  • Understand leading by Directing
  • Understand leading by Coaching
  • Understand leading by Participating
  • Understand leading by Delegating
  • Kouzes and Posner
  • Conduct a personal inventory
  • Create an action plan
  • Establish personal goals

7. Delivering Constructive Criticism: How to Manage Criticism to Benefit Your Organization

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this course you will gain valuable knowledge and skills that will assist with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.

Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

By the end of this Delivering Constructive Criticism Online Short Course, you will be able to:

  • Understand when feedback should take place
  • Learn how to prepare and plan to deliver constructive criticism
  • Determine the appropriate atmosphere in which it should take place
  • Identify the proper steps to be taken during the session
  • Know how emotions and certain actions can negatively impact the effects of the session
  • Recognise the importance of setting goals and the method used to set them

8. Appreciative Inquiry: Strengthen an Organization by Creating a Positive Environment

Organizations can be thought of as a living being made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning employees will be directed to move in a positive direction. Recognizing the strengths and values of what works, as opposed to what's wrong will transform the individuals and in turn transform the organization.

Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for change, and it will strengthen relationships throughout your business. Through best practices and positive stories you are able to transform your organization.

By the end of this Appreciative Inquiry Online Short Course, you will be able to:

  • Know the meaning of appreciative inquiry
  • Think in positive terms and avoid thinking negatively
  • Encourage others to think positively
  • Recognise positive attributes in people
  • Create positive imagery
  • Manage and guide employees in a positive environment

9. Goal Setting & Getting Things Done: Become a Productivity Pro & Blaze Through Your To-Do Lists

Goal Setting is one of the most basic and essential skills someone can develop. We touch on goal characteristics, time management, and what to do when setbacks occur. This course will provide the knowledge and skills you need to complete more tasks, and get things done.

Our Goal Setting and Getting Things Done course will cover strategies to help you deal with distractions and overcome procrastination. These skills will translate into increased satisfaction in your professional and personal life. You will learn the Goal Setting characteristics of successful people and in turn will become happier and more productive.

By the end of this Goal Setting online short course, you will be able to:

  • Overcome procrastination
  • Manage time effectively
  • Accomplish important tasks
  • Self-motivate
  • Create SMART goals

10. Employee Recognition: Effective Company Recognition Programs Keep Employees Motivated, Safe and Happy!

Employee recognition program is not a luxury, it is a necessity. With a well-built employee recognition program, companies can improve job retention, employee engagement, team work, reinforcing company values, and more. Company recognition can influence their employees to work hard, and smart. Instead of just saying thank you to an employee who has been with the company for 10 years, take the time to give them some sort of certificate, or thoughtful gift. Employees are more likely to continue employment with a company if they feel they are appreciated.

Let's learn how to create an effective programs/guidelines to provide a well thought recognition for employees better morale and productivity.

By the end of this Employee Recognition Online Short Course, you will be able to:

  • Assess the type of Employee Recognition Program(s) your company needs
  • Train leadership to recognize their employees
  • Know when and where recognition is needed
  • Construct a culture of recognition
  • Maintain an effective Employee Recognition Program

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For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Ultimate Coaching Salespeople Bundle, 10 Courses includes the following courses, below is a summary of each course: 

Course 1 - Coaching Salespeople

Module One: Getting Started

Module Two: What Is a Coach?

  • Be a Coach 
  • Roles 
  • Responsibilities 
  • Face Challenges 

Module Three: Coaching

  • Be Confident 
  • Build Connections 
  • Communicate 
  • Focus on the Process

Module Four: Process

  • Define Effective Salespeople 
  • Coaching vs. Training 
  • How Coachable Is an Employee (A. G.R.O.W.T.H.) 
  • Avoid the Gap

Module Five: Inspiring

  • Individualize 
  • Personalize Rewards 
  • Acknowledge Success 
  • Provide Opportunities Over Punishment

Module Six: Authentic Leadership

  • Vulnerability 
  • Be Yourself and Encourage Individuality 
  • Listening 
  • Appreciate Effort

Module Seven: Best Practices

  • SMART Goals 
  • Be Realistic 
  • Brainstorm Options 
  • Take Away

Module Eight: Competition

  • Social Pressure 
  • Gamification 
  • Rewards 
  • Don’t Go Overboard

Module Nine: Data

  • Provide Clear Metrics 
  • Measurable Results 
  • Analyze Data 
  • Visualize Trends

Module Ten: Maintenance Strategies

  • Benefits of Internal Program 
  • Choose a Method 
  • Create a Culture 
  • Train Coaches

Module Eleven: Avoid Common Mistakes

  • Poor Leadership 
  • Ineffective Communication 
  • Incomplete Data 
  • Don’t Be Afraid to Let Go

Module Twelve: Wrapping Up

Course 2 - Coaching and Mentoring

Section One: Getting Started

  • Objectives

Section Two: Coaching, Mentoring, aren’t they the same?

  • Coaching
  • Mentoring
  • The G.R.O.W. Model

Section Three: Setting Goals

  • “G” for Goals
  • Identifying Appropriate Goal Areas
  • Create SMART Goals

Section Four: The Reality of GROW

  • Understanding Where You Are
  • Past Performance

Section Five: Options of GROW…

  • Your Path to BIG Success
  • The Best Approach
  • Structuring a Plan. 22

Section Six: It’s a Wrap

  • Create a Development Plan
  • First Step
  • Motivation

Section Seven: The Importance of Trust

  • What is Trust?
  • Trust & Coaching
  • How to Build a Trusting Relationship

Section Eight: Feedback

  • Characteristics of Good Feedback
  • Constructive Criticism
  • Encouraging Growth and Development

Section Nine: Obstacles & Roadblocks

  • Frequent Obstacles
  • Maslow’s Hierarchy of Needs Pyramid
  • Reviewing Progress & Re-evaluating Goals
  • Focusing on Progress not Shortfalls

Section Ten: Reaching the End

  • Achieving the Goal
  • Record the Achievements

Section Eleven: How Mentoring Differs from Coaching

  • Blending the Two Models
  • GROW Model & Mentoring
  • It’s all About Relationships

Section Twelve: Wrapping it Up

Course 3 - Facilitation Skills

Module One - Getting Started

Module Two - Understanding Facilitation

  • What is facilitation?
  • What is a facilitator?
  • When is facilitation appropriate?

Module Three - Process vs Content

  • About process
  • About content
  • A facilitator's focus

Module Four - Laying the Groundwork

  • Choosing a facilitated approach
  • Planning for a facilitated meeting
  • Collecting data

Module Five - Tuckman and Jensen's Model of Team Development

  • Stage One - Forming
  • Stage Two - Storming
  • Stage Three - Norming
  • Stage Four - Performing

Module Six - Building Consensus

  • Encouraging participation
  • Gathering information
  • Presenting information
  • Synthesizing and Summarising

Module Seven - Reaching a Decision Point

  • Indentifying the options
  • Creating a short list
  • Choosing a solution
  • Using the multi-option technique

Module Eight - Dealing with Difficult People

  • Addressing disruptions
  • Common types of difficult people and how to handle them
  • Helping the group resolve issues on their own

Module Nine - Addressing Group Dysfunction

  • Using ground rules to prevent dysfunction
  • Restarting and reframing issues
  • Some of the ways of restarting and reframing includes
  • Getting people back on track

Module Ten - About Intervention

  • Why intervention may be necessary
  • When to intervene
  • Levels of intervention

Module Eleven - Intervention Techniques

  • Using your processes
  • Boomerang it back
  • ICE it - Identify, Check for agreement, Evaluate how to resolve

Module Twelve - Wrapping Up

Course 4 - Motivating Your Sales Team

Module One: Getting Started

Module Two: Create a Motivational Environment

  • Conduct Frequent Team Check-Ins
  • Train Your Team
  • Emulate Best Practices
  • One Size Does Not Fit All!

Module Three:  Communicate to Motivate

  • Regular Group Meetings
  • Regular One on One Meetings
  • Focus on Strengths and Development Areas
  • Ask for Feedback

Module Four: Train Your Team

  • Focus on Training and Development
  • Peer Training
  • Mentoring
  • Keep the Focus Positive!

Module Five: Emulate Best Practices

  • Look to Industry Leaders
  • Solicit Team Member Suggestions
  • Take a Field Trip!    
  • Leverage Outside Expertise

Module Six: Provide Tools

  • The Right Tools
  • Ask Team Members What Tools They Need
  • Provide High Quality Tools
  • Allow for Training

Module Seven: Find Out What Motivates Employees

  • One Size Does Not Fit All!
  • Find Out What Motivates Individuals
  • Discover What Motivates the Team
  • Tailor Rewards to Employees

Module Eight: Tailor Rewards to the Employee

  • Motivation is Personal!
  • Choose 1-3 Motivators
  • Employee’s Personal Goals
  • Reward Achievements

Module Nine: Create Team Incentives

  • Incentives Foster Teamwork
  • Team Goals    
  • Choose 1-3 Motivators
  • Reward Achievements

Module Ten: Implement Incentives

  • Regular Incentives
  • Mark Milestones
  • Encourage Friendly Competition
  • Keep the Value Reasonable

Module Eleven: Recognize Achievements

  • Recognition Motivates!
  • Recognize Achievements Regularly
  • Recognize Achievements Publically
  • Document Achievements

Module Twelve: Wrapping Up

Course 5 - Handling a Difficult Customer

Module One: Getting Started

By the end of this course, you will be able to:

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Module Two: The Right Attitude Starts with You

  • Be Grateful
  • Make Gratitude a Habit
  • Keep Your Body Healthy
  • Invoke Inner Peace

Module Three: Stress Management (Internal Stressors)

  • Irritability
  • Unhappiness With Your Job
  • Feeling Underappreciated
  • Not Well Rested

Module Four: Stress Management (External Stressors) 

  • Manage Your Work Space
  • Loud Work Environment
  • Co-Worker Relations
  • Demanding Supervisor

Module Five: Transactional Analysis 

  • What is Transactional Analysis
  • Parent
  • Child
  • Adult

Module Six: Why are Some Customers Difficult 

  • They Have Truly Had a Bad Experience and Want to Vent
  • Want Someone to be Held Accountable
  • They Have Truly Had a Bad Experience and Want Resolution
  • They are Generally Unhappy

Module Seven: Dealing with the Customer Over the Phone 

  • Listen to the Customer’s Complaint
  • Build Rapport
  • Do Not Respond with Negative Words or Emotion
  • Offer a Verbal Solution to Your Customer

Module Eight: Dealing with the Customer In Person 

  • Listen to the Customer’s Concerns
  • Build Rapport
  • Respond with Positive Words and Body Language
  • Aside from Words

Module Nine: Sensitivity in Dealing with Customers 

  • Customers who are Angry
  • Customers who are Rude
  • Customers with Different Cultural Values
  • Customers who Cannot be Satisfied

Module Ten: Scenarios of Dealing with a Difficult Customer 

  • Angry Customer
  • Rude Customer
  • A Customer from Another Culture
  • An Impossible to Please Customer

Module Eleven: Following up With a Customer Once You Have Addressed Their Issue

  • Call the Customer
  • Send the Customer an Email
  • Mail the Customer a Small Token
  • Snail-Mail a Handwritten or Typed Letter

Module Twelve: Wrapping Up

Course 6 - Leadership and Influence

Section One: Getting Started

Section Two: How Leadership Evolved

  • What is Leadership
  • Leadership Characteristics
  • Leadership Principles
  • Leadership through the ages
  • The Great Man
  • The Trait Theory
  • Transformational Leadership

Section Three: Situational Leadership

  • Situational Leadership: Telling
  • Situational Leadership: Selling
  • Situational Leadership: Participating
  • Situational Leadership: Delegating

Section Four: A Personal Evaluation

  • Kouzes and Posner
  • A Personal Inventory
  • Create an Action Plan

Section Five: Modeling the Way

  • Inspirational Role Model
  • Influencing Others’ Perspectives

Section Six: Inspiring a Shared Vision

  • Choose Your Vision
  • Communicate Your Vision
  • Identifying the Benefit for Others

Section Seven: Challenging the Process

  • Your Inner Innovator
  • Room for Improvement
  • Lobbying for Change

Section Eight: Enabling Others to Act

  • Encouraging Growth
  • Creating Mutual Respect
  • The Importance of Trust

Section Nine: Encouraging the Heart

  • Sharing Rewards
  • Celebrating Accomplishments
  • Making Celebration Part of Your Culture

Section Ten: Influencing Skills

  • The Art of Persuasion
  • The Principles of Influence

Section Eleven: Setting Goals

  • Create SMART Goals
  • Long-Term Plans
  • Creating a Support System

Section Twelve: Wrapping Up

Course 7 - Delivering Constructive Criticism

Module One - Getting Started

Module Two - When Should Feedback Occur?

  • Repeated events or behavior
  • Breaches in Company policy
  • When informal feedback has not worked
  • Immediately after the occurrence

Module Three - Preparing and Planning

  • Gather facts on the issue
  • Practice your tone
  • Create an action plan
  • Keep written records

Module Four - Choosing a Time and Place

  • Check the ego at the door
  • Criticize in private, praise in public
  • It has to be face to face
  • Create a safe atmosphere

Module Five - During the session (Part 1)

  • The feedback sandwich
  • Monitor body language
  • Check for understanding
  • Practice active listening

Module Six - During the Session (Part 2)

  • Set goals
  • Be collaborative
  • Ask for a self-assessment
  • Always keep emotions in check

Module Seven - Setting Goals

  • SMART goals
  • The Three P's
  • Ask for their input
  • Be as specific as possible

Module Eight - Diffusing Anger or Negative Emotions

  • Choose the correct words
  • Stay on topic
  • Empathize
  • Try to avoid "You messages"

Module Nine - What Not to Do

  • Attacking or blaming
  • Not giving them a chance to speak
  • Talking down
  • Becoming emotional

Module Ten - After the Session (Part 1)

  • Set up a follow-up meeting
  • Make yourself available
  • Be very specific with the instuctions
  • Provide support and resources

Module Eleven - After the Session (Part 2)

  • Focus on the future
  • Measuring results
  • Was the action plan followed?
  • If improvement is not seen, then what?

Module Twelve - Wrapping Up

Course 8 - Appreciative Inquiry

Module One - Geting Started

By the end of the course, you will be able to:

  • Know the meaning of appreciative inquiry
  • Think in positive terms and avoid thinking  negatively
  • Encourage others to think positively
  • Recognise positives attributes in people
  • Create positive imagery
  • Manage and guide employees in a positive environment

Module Two - Introducing Appreciative Inquiry

  • What is Appreciative Inquiry?
  • Generating a Better Future
  • Engaging People in Positive Thought
  • Change the Person, Change the Organisation

Module Three - Changing the Way You Think

  • Shifting from "What's Wrong?" to "What's Right?"
  • It's not eliminating mistakes - It's holding up success
  • Positive language will affect people's thinking
  • Limit or remove negative phrasing

Module Four - Four D Model

  • Discovery
  • Dream
  • Design
  • Delivery

Module Five - Four I Model

  • Initiate
  • Inquire
  • Imagine
  • Innovate

Module Six - Appreciative Inquiry Interview Style

  • Framing positive questions
  • Solicit positive stories
  • Finding what works
  • Recognize the reoccurring themes

Module Seven - Anticipatory Reality

  • Imagining a successful future will affect the present
  • Controlling negative anticipation
  • Current decisions will be influenced positively
  • Base it on Data and Real examples

Module Eight - The Power of Positive Imagery

  • Shaping performance with positive imagery
  • Being better prepared for adversity
  • People are more flexible and creative
  • Think of the perfect situation

Module Nine - Influencing Change Through Appreciative Inquiry

  • Using strengths to solve challenges
  • Confidence will promote positive change
  • Inquiry is a seed change
  • People will gravitate towards what is expected of them

Module Ten - Coaching and Managing with Appreciative Inquiry

  • Build around what works
  • Focus on increases
  • Recognise the best in people
  • Limit or remove negative comments

Module Eleven - Creating a Positive Core

  • Strengths
  • Best Practices
  • Peak Experiences
  • Successes

Module Twelve - Wrapping Up

Course 9 - Goal Setting & Getting Things Done

Module One - Getting Started

Module Two - Overcoming Procrastination (Part 1)

  • Eat that frog
  • Just do it
  • The 15 minute rule
  • Chop it up

Module Three - Overcoming Procrastination (Part 2)

  • Remove distractions
  • Start small and build
  • Reward yourself
  • Set realistic deadlines

Module Four - Four P's of Goal Setting

  • They need to be positive
  • They need to be personal
  • They need to be possible
  • They need to be prioritised

Module Five - Improving Motivation

  • Remember peak moments
  • Write down your goals
  • Use gamification
  • Track your progress

Module Six - Wise Time Management

  • Urgent/important matrix
  • The 80/20 rule
  • Utilise a calendar
  • Create a ritual

Module Seven - Tips for Completing Tasks

  • One minute rule
  • Five minute rule
  • Break up large tasks
  • Utilise technology

Module Eight - Increase your Productivity

  • Repeat what works
  • Get faster
  • Remove "should" from your dictionary
  • Build on your successes

Module Nine - "To Do"List Characteristics

  • Focus on the important
  • Chunk, Block, Tackle
  • Make it a habit
  • Plan ahead

Module Ten - Smart Goals

  • Specific
  • Measurable
  • Attainable
  • Realistic
  • Timely

Module Eleven - Mistakes will Happen

  • Accept it
  • Bouncing back
  • Adapt and learn from them
  • If needed, ask for help

Module Twelve - Wrapping Up

Course 10 - Employee Recognition

Module One: Getting Started

By the end of this course, you will be able to:

  • Assess the type of Employee Recognition Program(s) your company needs
  • Train leadership to recognize their employees
  • Know when and where recognition is needed
  • Construct a culture of recognition
  • Maintain an effective Employee Recognition Program

Module Two: The Many Types of Incentive

  • Safety Incentives
  • Years of Service
  • Productivity
  • Attendance & Wellness Incentives

Module Three: Designing Employee Recognition Programs 

  • Purpose
  • Employee Involvement
  • Budget
  • Keep it Simple

Module Four: How To Get The Buzz Out 

  • Be Creative With Designs
  • Paper the Walls
  • Use Social Media
  • Go Mobile!

Module Five: It Starts From The Top! 

  • Identifying Desirable Behaviors
  • Understanding the Goals of the Company
  • Setting Guidelines
  • Providing Recognition Templates

Module Six: Creating a Culture of Recognition 

  • Keep Your Staff "In the Know"
  • Empower Employees with Peer to Peer Recognition
  • Team Building: Encourage Camaraderie
  • Motivate by Promoting Fun

Module Seven: The Best Things In Life Are Free!

  • Put a Spotlight on Employees in Staff Meetings
  • Write it Down
  • Display Your Appreciation
  • Make Work More Comfortable

Module Eight: A Small Gesture Goes A Long Way 

  • Have a Party!
  • Make a Game of It
  • Reward with Small Gift
  • Give Them a Break

Module Nine: Pulling Out The Red Carpets

  • Have an Awards Ceremony
  • Win Large Items
  • Vacation
  • Career Advancement

Module Ten: The Don’ts of Employee Recognition 

  • Don’t Forget About The Art Of The High Five!
  • Don’t Let It Become Boring
  • Popularity Contest or Recognition Program?
  • Make Sure the Prize is Motivational

Module Eleven: Maintaining Employee Recognition Programs 

  • Change the Membership
  • Include In New Employee Orientation
  • Keep Marketing!
  • Annual Awards Ceremonies

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
50%
4 star
31%
3 star
14%
2 star
4%
1 star
2%
(2969)
Average rating 4.1 out of 5 stars

Jonathen Rodriguez

29 November 2021 10:33:16 AM

Great

Jonathen Rodriguez

29 November 2021 10:18:51 AM

Great class

Troy Liao

16 November 2021 07:29:42 PM

I have learned a lot from this course especially the interuption skill.

Hannah Martin

16 November 2021 04:13:32 AM

good

Edwin Miskell

13 November 2021 07:53:30 AM

Very good ideas.

SIMRON LIMBU

11 November 2021 01:27:37 PM

Edwin Miskell

11 November 2021 04:24:51 AM

Great course with a lot of detailed information.

Lixia Xuan

10 November 2021 03:28:28 AM

GOOD

Kimberley Chaney

3 November 2021 05:58:59 AM

Good course!

Shawn Patrick French

30 October 2021 01:04:39 AM

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Ace Harold Cano

27 October 2021 01:00:37 PM

Great course for a start.

Shelley Gallagher

27 October 2021 08:11:15 AM

Good information and examples.

Rashe Bowie

24 October 2021 01:06:51 AM

Great course!

Junko Manuel

23 October 2021 07:48:15 PM

Good

Pamela Lynette Hawton

18 October 2021 10:50:16 AM

great

Shelley Gallagher

9 October 2021 03:01:13 PM

Lots of interesting information and examples

hasiena dwarika

9 October 2021 01:26:46 PM

great lesson

Gary Grant

8 October 2021 10:00:41 PM

Easy to understand format

Nivin Youkhana

7 October 2021 11:42:26 PM

very good

Elizabeth A Johnson

7 October 2021 12:58:52 AM

Anyone can take this course glad I did it was very helpful

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About this Course

Get Coaching Salespeople, Coaching and Mentoring, Facilitation Skills, Motivating Your Sales Team, Handling a Difficult Customer, Leadership and Influence, Delivering Constructive Criticism, Appreciative Inquiry, Goal Setting & Getting Things Done and Employee Recognition in this Bundle

1. Coaching Salespeople: Discover The Specifics Of How To Develop Coaching Skills

Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction. Coaching salespeople, when done correctly, will not only increase sales, it will have a positive impact on the community and culture of a company. The benefits of coaching salespeople are numerous and worth exploring

With our “Coaching Salespeople” course, you will discover the specifics of coaching salespeople.

By the end of this course, you will be able to:

  • Understand coaching
  • Identify the difference between coaching and training
  • Monitor data
  • Practice coaching activities
  • Affect company culture 

2. Coaching and Mentoring: Get the Best out of your Employees to Increase Productivity

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

The Coaching And Mentoring course focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

By the end of this Coaching and Mentoring Online Course, you will be able to:

  • Identify the difference between mentoring and coaching,
  • Understand the GROW model.
  • Identify and set appropriate goals using the SMART method of setting goals.
  • Understand how to identify the current state or reality of your employee’s situation.
  • Identify the steps needed in defining options for your employee
  • Understand how to create a preliminary plan.
  • Finalise a plan or wrap it up motivating your employee to work within them.
  • Identify the benefits of fostering trust with your employee.
  • Identify the steps in giving effective feedback.
  • Identify and overcome obstacles that hinder the growth and development of your employee.
  • Identify the end and how to transition your employee to other growth opportunities.
  • How to use both mentoring and coaching to enable long-term development through a positive relationship with your employee. 

3. Facilitation Skills: How to Lead Meetings and Discussions More Effectively

Facilitation is often referred to as the new cornerstone of management philosophy with its focus on fairness and creating an easy decision making process.Creating a comfortable environment through better facilitation will help you understand what a good facilitator can do to improve any meeting or gathering and put the theory into practice yourself.

This Facilitation Skills course can help any scale of organization make better decisions, you will gain a strong understanding of what facilitation is all about, as well as learn new tools that you can use to facilitate small meetings. Additionally you will learn to command a room and dictate the pace of a meeting, skills that will set you up to become a great facilitator yourself.

By the end of this course, you will be able to:

  • Define facilitation and identify its purpose and benefits
  • Clarify the role and focus of a facilitator
  • Differentiate between process and content in the context of a group discussion
  • Provide tips in choosing and preparing for facilitation
  • Identify a facilitator's role when managing groups in each of Tuckman and Jensen's stages of group development: forming, storming, norming and performing
  • Identify ways a facilitator can help a group reach consensus: from encouraging participation to choosing a solution
  • Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups
  • Define what interventions are, when they are appropriate and how to implement them

4. Motivating Your Sales Team: Keep Your Sales Team Motivated to Pursue Leads and Close Deals Day After Day

Everyone can always use some inspiration and motivation. This course will help you target the unique ways each team member is motivated. Finding the right incentive for each member of your sales team is important as motivation works best when it is developed internally. Harness this through better communication, mentoring, and developing the right incentives.

Motivating Your Sales Team will help you create the right motivating environment that will shape and develop your sales team with right attitude and healthy competition. Instilling that unique seed which grows the motivation in your team will ensure an increase in performance and productivity. Have the best sales team you can have through better motivation.

By the end of this Motivating Your Sales Team Online Short Course, you will be able to:

  • Discuss how to create a motivational environment
  • Understand the importance of communication and training in motivating sales teams
  • Determine steps your organization can take to motivate sales team members
  • Understand the benefits of tailoring motivation to individual employees
  • Apply the principles of fostering a motivational environment to your own organization

5. Handling a Difficult Customer: Learn How to Deal with Difficult Customers and Situations

Handling difficult customers may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.

This course offers guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well.

By the end of this Handling a Difficult Customer Online Short Course, you will be able to:

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

6. Leadership and Influence: Become a Great & Influential Leader

They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.

Once you learn the techniques of true Leadership and Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.

By the end of this Leadership and Influence Online short Course, you will be able to:

  • Understand what leadership means.
  • Explain the Great Man Theory.
  • Explain the Trait Theory.
  • Understand Transformational Leadership.
  • Understand how to adapt your leadership styles for the people you lead.
  • Understand leading by Directing
  • Understand leading by Coaching
  • Understand leading by Participating
  • Understand leading by Delegating
  • Kouzes and Posner
  • Conduct a personal inventory
  • Create an action plan
  • Establish personal goals

7. Delivering Constructive Criticism: How to Manage Criticism to Benefit Your Organization

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this course you will gain valuable knowledge and skills that will assist with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.

Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

By the end of this Delivering Constructive Criticism Online Short Course, you will be able to:

  • Understand when feedback should take place
  • Learn how to prepare and plan to deliver constructive criticism
  • Determine the appropriate atmosphere in which it should take place
  • Identify the proper steps to be taken during the session
  • Know how emotions and certain actions can negatively impact the effects of the session
  • Recognise the importance of setting goals and the method used to set them

8. Appreciative Inquiry: Strengthen an Organization by Creating a Positive Environment

Organizations can be thought of as a living being made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning employees will be directed to move in a positive direction. Recognizing the strengths and values of what works, as opposed to what's wrong will transform the individuals and in turn transform the organization.

Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for change, and it will strengthen relationships throughout your business. Through best practices and positive stories you are able to transform your organization.

By the end of this Appreciative Inquiry Online Short Course, you will be able to:

  • Know the meaning of appreciative inquiry
  • Think in positive terms and avoid thinking negatively
  • Encourage others to think positively
  • Recognise positive attributes in people
  • Create positive imagery
  • Manage and guide employees in a positive environment

9. Goal Setting & Getting Things Done: Become a Productivity Pro & Blaze Through Your To-Do Lists

Goal Setting is one of the most basic and essential skills someone can develop. We touch on goal characteristics, time management, and what to do when setbacks occur. This course will provide the knowledge and skills you need to complete more tasks, and get things done.

Our Goal Setting and Getting Things Done course will cover strategies to help you deal with distractions and overcome procrastination. These skills will translate into increased satisfaction in your professional and personal life. You will learn the Goal Setting characteristics of successful people and in turn will become happier and more productive.

By the end of this Goal Setting online short course, you will be able to:

  • Overcome procrastination
  • Manage time effectively
  • Accomplish important tasks
  • Self-motivate
  • Create SMART goals

10. Employee Recognition: Effective Company Recognition Programs Keep Employees Motivated, Safe and Happy!

Employee recognition program is not a luxury, it is a necessity. With a well-built employee recognition program, companies can improve job retention, employee engagement, team work, reinforcing company values, and more. Company recognition can influence their employees to work hard, and smart. Instead of just saying thank you to an employee who has been with the company for 10 years, take the time to give them some sort of certificate, or thoughtful gift. Employees are more likely to continue employment with a company if they feel they are appreciated.

Let's learn how to create an effective programs/guidelines to provide a well thought recognition for employees better morale and productivity.

By the end of this Employee Recognition Online Short Course, you will be able to:

  • Assess the type of Employee Recognition Program(s) your company needs
  • Train leadership to recognize their employees
  • Know when and where recognition is needed
  • Construct a culture of recognition
  • Maintain an effective Employee Recognition Program

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Ultimate Coaching Salespeople Bundle, 10 Courses includes the following courses, below is a summary of each course: 

Course 1 - Coaching Salespeople

Module One: Getting Started

Module Two: What Is a Coach?

  • Be a Coach 
  • Roles 
  • Responsibilities 
  • Face Challenges 

Module Three: Coaching

  • Be Confident 
  • Build Connections 
  • Communicate 
  • Focus on the Process

Module Four: Process

  • Define Effective Salespeople 
  • Coaching vs. Training 
  • How Coachable Is an Employee (A. G.R.O.W.T.H.) 
  • Avoid the Gap

Module Five: Inspiring

  • Individualize 
  • Personalize Rewards 
  • Acknowledge Success 
  • Provide Opportunities Over Punishment

Module Six: Authentic Leadership

  • Vulnerability 
  • Be Yourself and Encourage Individuality 
  • Listening 
  • Appreciate Effort

Module Seven: Best Practices

  • SMART Goals 
  • Be Realistic 
  • Brainstorm Options 
  • Take Away

Module Eight: Competition

  • Social Pressure 
  • Gamification 
  • Rewards 
  • Don’t Go Overboard

Module Nine: Data

  • Provide Clear Metrics 
  • Measurable Results 
  • Analyze Data 
  • Visualize Trends

Module Ten: Maintenance Strategies

  • Benefits of Internal Program 
  • Choose a Method 
  • Create a Culture 
  • Train Coaches

Module Eleven: Avoid Common Mistakes

  • Poor Leadership 
  • Ineffective Communication 
  • Incomplete Data 
  • Don’t Be Afraid to Let Go

Module Twelve: Wrapping Up

Course 2 - Coaching and Mentoring

Section One: Getting Started

  • Objectives

Section Two: Coaching, Mentoring, aren’t they the same?

  • Coaching
  • Mentoring
  • The G.R.O.W. Model

Section Three: Setting Goals

  • “G” for Goals
  • Identifying Appropriate Goal Areas
  • Create SMART Goals

Section Four: The Reality of GROW

  • Understanding Where You Are
  • Past Performance

Section Five: Options of GROW…

  • Your Path to BIG Success
  • The Best Approach
  • Structuring a Plan. 22

Section Six: It’s a Wrap

  • Create a Development Plan
  • First Step
  • Motivation

Section Seven: The Importance of Trust

  • What is Trust?
  • Trust & Coaching
  • How to Build a Trusting Relationship

Section Eight: Feedback

  • Characteristics of Good Feedback
  • Constructive Criticism
  • Encouraging Growth and Development

Section Nine: Obstacles & Roadblocks

  • Frequent Obstacles
  • Maslow’s Hierarchy of Needs Pyramid
  • Reviewing Progress & Re-evaluating Goals
  • Focusing on Progress not Shortfalls

Section Ten: Reaching the End

  • Achieving the Goal
  • Record the Achievements

Section Eleven: How Mentoring Differs from Coaching

  • Blending the Two Models
  • GROW Model & Mentoring
  • It’s all About Relationships

Section Twelve: Wrapping it Up

Course 3 - Facilitation Skills

Module One - Getting Started

Module Two - Understanding Facilitation

  • What is facilitation?
  • What is a facilitator?
  • When is facilitation appropriate?

Module Three - Process vs Content

  • About process
  • About content
  • A facilitator's focus

Module Four - Laying the Groundwork

  • Choosing a facilitated approach
  • Planning for a facilitated meeting
  • Collecting data

Module Five - Tuckman and Jensen's Model of Team Development

  • Stage One - Forming
  • Stage Two - Storming
  • Stage Three - Norming
  • Stage Four - Performing

Module Six - Building Consensus

  • Encouraging participation
  • Gathering information
  • Presenting information
  • Synthesizing and Summarising

Module Seven - Reaching a Decision Point

  • Indentifying the options
  • Creating a short list
  • Choosing a solution
  • Using the multi-option technique

Module Eight - Dealing with Difficult People

  • Addressing disruptions
  • Common types of difficult people and how to handle them
  • Helping the group resolve issues on their own

Module Nine - Addressing Group Dysfunction

  • Using ground rules to prevent dysfunction
  • Restarting and reframing issues
  • Some of the ways of restarting and reframing includes
  • Getting people back on track

Module Ten - About Intervention

  • Why intervention may be necessary
  • When to intervene
  • Levels of intervention

Module Eleven - Intervention Techniques

  • Using your processes
  • Boomerang it back
  • ICE it - Identify, Check for agreement, Evaluate how to resolve

Module Twelve - Wrapping Up

Course 4 - Motivating Your Sales Team

Module One: Getting Started

Module Two: Create a Motivational Environment

  • Conduct Frequent Team Check-Ins
  • Train Your Team
  • Emulate Best Practices
  • One Size Does Not Fit All!

Module Three:  Communicate to Motivate

  • Regular Group Meetings
  • Regular One on One Meetings
  • Focus on Strengths and Development Areas
  • Ask for Feedback

Module Four: Train Your Team

  • Focus on Training and Development
  • Peer Training
  • Mentoring
  • Keep the Focus Positive!

Module Five: Emulate Best Practices

  • Look to Industry Leaders
  • Solicit Team Member Suggestions
  • Take a Field Trip!    
  • Leverage Outside Expertise

Module Six: Provide Tools

  • The Right Tools
  • Ask Team Members What Tools They Need
  • Provide High Quality Tools
  • Allow for Training

Module Seven: Find Out What Motivates Employees

  • One Size Does Not Fit All!
  • Find Out What Motivates Individuals
  • Discover What Motivates the Team
  • Tailor Rewards to Employees

Module Eight: Tailor Rewards to the Employee

  • Motivation is Personal!
  • Choose 1-3 Motivators
  • Employee’s Personal Goals
  • Reward Achievements

Module Nine: Create Team Incentives

  • Incentives Foster Teamwork
  • Team Goals    
  • Choose 1-3 Motivators
  • Reward Achievements

Module Ten: Implement Incentives

  • Regular Incentives
  • Mark Milestones
  • Encourage Friendly Competition
  • Keep the Value Reasonable

Module Eleven: Recognize Achievements

  • Recognition Motivates!
  • Recognize Achievements Regularly
  • Recognize Achievements Publically
  • Document Achievements

Module Twelve: Wrapping Up

Course 5 - Handling a Difficult Customer

Module One: Getting Started

By the end of this course, you will be able to:

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Module Two: The Right Attitude Starts with You

  • Be Grateful
  • Make Gratitude a Habit
  • Keep Your Body Healthy
  • Invoke Inner Peace

Module Three: Stress Management (Internal Stressors)

  • Irritability
  • Unhappiness With Your Job
  • Feeling Underappreciated
  • Not Well Rested

Module Four: Stress Management (External Stressors) 

  • Manage Your Work Space
  • Loud Work Environment
  • Co-Worker Relations
  • Demanding Supervisor

Module Five: Transactional Analysis 

  • What is Transactional Analysis
  • Parent
  • Child
  • Adult

Module Six: Why are Some Customers Difficult 

  • They Have Truly Had a Bad Experience and Want to Vent
  • Want Someone to be Held Accountable
  • They Have Truly Had a Bad Experience and Want Resolution
  • They are Generally Unhappy

Module Seven: Dealing with the Customer Over the Phone 

  • Listen to the Customer’s Complaint
  • Build Rapport
  • Do Not Respond with Negative Words or Emotion
  • Offer a Verbal Solution to Your Customer

Module Eight: Dealing with the Customer In Person 

  • Listen to the Customer’s Concerns
  • Build Rapport
  • Respond with Positive Words and Body Language
  • Aside from Words

Module Nine: Sensitivity in Dealing with Customers 

  • Customers who are Angry
  • Customers who are Rude
  • Customers with Different Cultural Values
  • Customers who Cannot be Satisfied

Module Ten: Scenarios of Dealing with a Difficult Customer 

  • Angry Customer
  • Rude Customer
  • A Customer from Another Culture
  • An Impossible to Please Customer

Module Eleven: Following up With a Customer Once You Have Addressed Their Issue

  • Call the Customer
  • Send the Customer an Email
  • Mail the Customer a Small Token
  • Snail-Mail a Handwritten or Typed Letter

Module Twelve: Wrapping Up

Course 6 - Leadership and Influence

Section One: Getting Started

Section Two: How Leadership Evolved

  • What is Leadership
  • Leadership Characteristics
  • Leadership Principles
  • Leadership through the ages
  • The Great Man
  • The Trait Theory
  • Transformational Leadership

Section Three: Situational Leadership

  • Situational Leadership: Telling
  • Situational Leadership: Selling
  • Situational Leadership: Participating
  • Situational Leadership: Delegating

Section Four: A Personal Evaluation

  • Kouzes and Posner
  • A Personal Inventory
  • Create an Action Plan

Section Five: Modeling the Way

  • Inspirational Role Model
  • Influencing Others’ Perspectives

Section Six: Inspiring a Shared Vision

  • Choose Your Vision
  • Communicate Your Vision
  • Identifying the Benefit for Others

Section Seven: Challenging the Process

  • Your Inner Innovator
  • Room for Improvement
  • Lobbying for Change

Section Eight: Enabling Others to Act

  • Encouraging Growth
  • Creating Mutual Respect
  • The Importance of Trust

Section Nine: Encouraging the Heart

  • Sharing Rewards
  • Celebrating Accomplishments
  • Making Celebration Part of Your Culture

Section Ten: Influencing Skills

  • The Art of Persuasion
  • The Principles of Influence

Section Eleven: Setting Goals

  • Create SMART Goals
  • Long-Term Plans
  • Creating a Support System

Section Twelve: Wrapping Up

Course 7 - Delivering Constructive Criticism

Module One - Getting Started

Module Two - When Should Feedback Occur?

  • Repeated events or behavior
  • Breaches in Company policy
  • When informal feedback has not worked
  • Immediately after the occurrence

Module Three - Preparing and Planning

  • Gather facts on the issue
  • Practice your tone
  • Create an action plan
  • Keep written records

Module Four - Choosing a Time and Place

  • Check the ego at the door
  • Criticize in private, praise in public
  • It has to be face to face
  • Create a safe atmosphere

Module Five - During the session (Part 1)

  • The feedback sandwich
  • Monitor body language
  • Check for understanding
  • Practice active listening

Module Six - During the Session (Part 2)

  • Set goals
  • Be collaborative
  • Ask for a self-assessment
  • Always keep emotions in check

Module Seven - Setting Goals

  • SMART goals
  • The Three P's
  • Ask for their input
  • Be as specific as possible

Module Eight - Diffusing Anger or Negative Emotions

  • Choose the correct words
  • Stay on topic
  • Empathize
  • Try to avoid "You messages"

Module Nine - What Not to Do

  • Attacking or blaming
  • Not giving them a chance to speak
  • Talking down
  • Becoming emotional

Module Ten - After the Session (Part 1)

  • Set up a follow-up meeting
  • Make yourself available
  • Be very specific with the instuctions
  • Provide support and resources

Module Eleven - After the Session (Part 2)

  • Focus on the future
  • Measuring results
  • Was the action plan followed?
  • If improvement is not seen, then what?

Module Twelve - Wrapping Up

Course 8 - Appreciative Inquiry

Module One - Geting Started

By the end of the course, you will be able to:

  • Know the meaning of appreciative inquiry
  • Think in positive terms and avoid thinking  negatively
  • Encourage others to think positively
  • Recognise positives attributes in people
  • Create positive imagery
  • Manage and guide employees in a positive environment

Module Two - Introducing Appreciative Inquiry

  • What is Appreciative Inquiry?
  • Generating a Better Future
  • Engaging People in Positive Thought
  • Change the Person, Change the Organisation

Module Three - Changing the Way You Think

  • Shifting from "What's Wrong?" to "What's Right?"
  • It's not eliminating mistakes - It's holding up success
  • Positive language will affect people's thinking
  • Limit or remove negative phrasing

Module Four - Four D Model

  • Discovery
  • Dream
  • Design
  • Delivery

Module Five - Four I Model

  • Initiate
  • Inquire
  • Imagine
  • Innovate

Module Six - Appreciative Inquiry Interview Style

  • Framing positive questions
  • Solicit positive stories
  • Finding what works
  • Recognize the reoccurring themes

Module Seven - Anticipatory Reality

  • Imagining a successful future will affect the present
  • Controlling negative anticipation
  • Current decisions will be influenced positively
  • Base it on Data and Real examples

Module Eight - The Power of Positive Imagery

  • Shaping performance with positive imagery
  • Being better prepared for adversity
  • People are more flexible and creative
  • Think of the perfect situation

Module Nine - Influencing Change Through Appreciative Inquiry

  • Using strengths to solve challenges
  • Confidence will promote positive change
  • Inquiry is a seed change
  • People will gravitate towards what is expected of them

Module Ten - Coaching and Managing with Appreciative Inquiry

  • Build around what works
  • Focus on increases
  • Recognise the best in people
  • Limit or remove negative comments

Module Eleven - Creating a Positive Core

  • Strengths
  • Best Practices
  • Peak Experiences
  • Successes

Module Twelve - Wrapping Up

Course 9 - Goal Setting & Getting Things Done

Module One - Getting Started

Module Two - Overcoming Procrastination (Part 1)

  • Eat that frog
  • Just do it
  • The 15 minute rule
  • Chop it up

Module Three - Overcoming Procrastination (Part 2)

  • Remove distractions
  • Start small and build
  • Reward yourself
  • Set realistic deadlines

Module Four - Four P's of Goal Setting

  • They need to be positive
  • They need to be personal
  • They need to be possible
  • They need to be prioritised

Module Five - Improving Motivation

  • Remember peak moments
  • Write down your goals
  • Use gamification
  • Track your progress

Module Six - Wise Time Management

  • Urgent/important matrix
  • The 80/20 rule
  • Utilise a calendar
  • Create a ritual

Module Seven - Tips for Completing Tasks

  • One minute rule
  • Five minute rule
  • Break up large tasks
  • Utilise technology

Module Eight - Increase your Productivity

  • Repeat what works
  • Get faster
  • Remove "should" from your dictionary
  • Build on your successes

Module Nine - "To Do"List Characteristics

  • Focus on the important
  • Chunk, Block, Tackle
  • Make it a habit
  • Plan ahead

Module Ten - Smart Goals

  • Specific
  • Measurable
  • Attainable
  • Realistic
  • Timely

Module Eleven - Mistakes will Happen

  • Accept it
  • Bouncing back
  • Adapt and learn from them
  • If needed, ask for help

Module Twelve - Wrapping Up

Course 10 - Employee Recognition

Module One: Getting Started

By the end of this course, you will be able to:

  • Assess the type of Employee Recognition Program(s) your company needs
  • Train leadership to recognize their employees
  • Know when and where recognition is needed
  • Construct a culture of recognition
  • Maintain an effective Employee Recognition Program

Module Two: The Many Types of Incentive

  • Safety Incentives
  • Years of Service
  • Productivity
  • Attendance & Wellness Incentives

Module Three: Designing Employee Recognition Programs 

  • Purpose
  • Employee Involvement
  • Budget
  • Keep it Simple

Module Four: How To Get The Buzz Out 

  • Be Creative With Designs
  • Paper the Walls
  • Use Social Media
  • Go Mobile!

Module Five: It Starts From The Top! 

  • Identifying Desirable Behaviors
  • Understanding the Goals of the Company
  • Setting Guidelines
  • Providing Recognition Templates

Module Six: Creating a Culture of Recognition 

  • Keep Your Staff "In the Know"
  • Empower Employees with Peer to Peer Recognition
  • Team Building: Encourage Camaraderie
  • Motivate by Promoting Fun

Module Seven: The Best Things In Life Are Free!

  • Put a Spotlight on Employees in Staff Meetings
  • Write it Down
  • Display Your Appreciation
  • Make Work More Comfortable

Module Eight: A Small Gesture Goes A Long Way 

  • Have a Party!
  • Make a Game of It
  • Reward with Small Gift
  • Give Them a Break

Module Nine: Pulling Out The Red Carpets

  • Have an Awards Ceremony
  • Win Large Items
  • Vacation
  • Career Advancement

Module Ten: The Don’ts of Employee Recognition 

  • Don’t Forget About The Art Of The High Five!
  • Don’t Let It Become Boring
  • Popularity Contest or Recognition Program?
  • Make Sure the Prize is Motivational

Module Eleven: Maintaining Employee Recognition Programs 

  • Change the Membership
  • Include In New Employee Orientation
  • Keep Marketing!
  • Annual Awards Ceremonies

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(2969)
Average rating 4.1 out of 5 stars
5 star
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4 star
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3 star
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2 star
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1 star
2%

Jonathen Rodriguez

29 November 2021 10:33:16 AM

Great

Jonathen Rodriguez

29 November 2021 10:18:51 AM

Great class

Troy Liao

16 November 2021 07:29:42 PM

I have learned a lot from this course especially the interuption skill.

Hannah Martin

16 November 2021 04:13:32 AM

good

Edwin Miskell

13 November 2021 07:53:30 AM

Very good ideas.

SIMRON LIMBU

11 November 2021 01:27:37 PM

Edwin Miskell

11 November 2021 04:24:51 AM

Great course with a lot of detailed information.

Lixia Xuan

10 November 2021 03:28:28 AM

GOOD

Kimberley Chaney

3 November 2021 05:58:59 AM

Good course!

Shawn Patrick French

30 October 2021 01:04:39 AM

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Ace Harold Cano

27 October 2021 01:00:37 PM

Great course for a start.

Shelley Gallagher

27 October 2021 08:11:15 AM

Good information and examples.

Rashe Bowie

24 October 2021 01:06:51 AM

Great course!

Junko Manuel

23 October 2021 07:48:15 PM

Good

Pamela Lynette Hawton

18 October 2021 10:50:16 AM

great

Shelley Gallagher

9 October 2021 03:01:13 PM

Lots of interesting information and examples

hasiena dwarika

9 October 2021 01:26:46 PM

great lesson

Gary Grant

8 October 2021 10:00:41 PM

Easy to understand format

Nivin Youkhana

7 October 2021 11:42:26 PM

very good

Elizabeth A Johnson

7 October 2021 12:58:52 AM

Anyone can take this course glad I did it was very helpful

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1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

We provide a 7 Day Money Back Refund on all Courses

Special Offer

 

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The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
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Course Summary

Course ID: CFS02CSP10CB
Delivery Mode: Online
Access: Unlimited Lifetime
Time: Study at your own pace
Duration: 60-80 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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