Ultimate Human Resources Training: Training HR for the Non HR Manager Online Bundle, 10 Certificate Courses

The Most Comprehensive Human Resource Training Bundle

Ultimate Human Resources Training: Training HR for the Non HR Manager Online Bundle, 10 Certificate Courses

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The Essential Guide To Human Resource Training - 10 Courses in this Bundle

  1. Human Resources Training: Training HR for the Non HR Manager

  2. Managing Human Resources

  3. Employee Onboarding

  4. Orientation Handbook: Getting Employees Off to a Good Start

  5. Developing a Training Needs Analysis

  6. Employee Accountability

  7. Employee Recognition

  8. Performance Management: Managing Employee Performance

  9. Employee Termination Processes

  10. Employee Recruitment

1. Human Resources Training: Training HR for the Non HR Manager: Study Online Human Resources Training and Know the essential competencies that impact their role, from management tactics, position analysis, training, and more

The Online Human Resources Training are designed for teaching those unaccustomed to HR the essential tasks and the scope of responsibilities they will be involved in while fulfilling their management role. Whether the HR Manager has access to staff positioned to provide assistance or not, students will need to know the essential competencies that impact their role, from management tactics, position analysis, training, and more.

Key Learning Objectives

  • The basics of HR Management, including orientation, compensation, and benefits
  • Understanding Job Analysis
  • Planning training
  • Legally defensible terminations, and more.

2. Managing Human Resources: Managing Human Resources Online Certificate Course

The Managing Human Resources Online Certificate sources gives you the fundamental concepts of human resources including topics on Health & Safety or Workplace Discrimination, the Managing Human Resources online course has everything you need to excel in role that involves managing or supervising other employees. Our Managing Human Resources Online Courses lets you understand how much human resources is important in the lives of employees, as well as aspects of legislation, policy, and procedures involving human resourcing issues.

Key Learning Objectives

  • Describe different aspects of Human Resource Management
  • Define Human Resources Management terms
  • Recruit, interview, and retain employees
  • Follow up effectively new employees
  • Be an advocate for your employees’ health and safety
  • Provide articulate feedback to employees
  • Correctly manage situations requiring discipline and termination
  • Evaluate some of the strengths and opportunities for Human Resources in your own workplace

3. Employee Onboarding: How to Bring on New Employees and Reduce Staff Turnover

Employee On boarding is a vital part of any companies hiring procedure. Hiring, training, and bringing new employees on board is a huge investment. On boarding will assist newly hired employees in developing and keeping their skills. Knowledge will be retained, and their value will increase within the company.

Through Employee On boarding you will find it lowers costs related to employee turnover. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the company, and having a structured set of procedures will make your company stronger and produce a greater chance of success.

Key Learning Objectives

  • Define onboarding
  • Understanding the benefits and purpose of onboarding
  • Recognize how to prepare for an onboarding program
  • Identify ways to engage and follow up with employees
  • Create expectations
  • Discover the importance of resiliency and flexibility

4. Orientation Handbook: Getting Employees Off to a Good Start: Develop Successful Orientation And Training Programs

Performance management begins with an orientation to the organization and the job, and continues on a daily basis as employees are trained and coached. This course will show you how to engage people from the moment they are hired, give them what they need to feel welcome, and let them impress you with what they bring to your company.

In this course, you will learn why orientation is so important. You will learn about the four components of employee commitment as well as the commitment curve. You will also learn how to develop successful orientation and training programs.

Key Learning Objectives

  • Understand how important an orientation program is to an organization.
  • Identify the role of the human resource department in the orientation program.
  • Recognize how the commitment curve affects both new employees and their managers.
  • Know what companies can do to deliver their promise to new employees.
  • Determine the critical elements of effective employee training.
  • Establish the importance of having an employee handbook for new and long-term employees.

5. Developing a Training Needs Analysis: Elements Of A Training Needs Analysis

Consider training programs that you have taken in the past. Did the skills that you learned benefit your organization? Did they help you do a better job? Did you even take anything beneficial away from the training at all? A training needs analysis can help your participants answer “yes” to all of these questions, and make sure that their time (and their organization’s money) is well spent.

This course covers all the essential elements of a training needs analysis. The first step is using the ICE method to isolate problems, consult with stakeholders, and evaluate your options. Then, you can bring all of the information together into a training needs analysis that will convince readers to take action.

Key Learning Objectives

  • Understand the value of creating a training needs analysis.
  • Apply the ICE method to assess the situation and build your training needs analysis.
  • Create a simple yet thorough training needs analysis for your organization or client.

6. Employee Accountability: Explore What Accountability Is All About

Organizations who promote accountability are more successful and more productive. This course gives workplace leaders techniques for promoting accountability in their organization, starting with themselves.

You will begin this course by exploring what accountability is all about and some recent events that have caused people to look at accountability more closely. Then, you’ll learn ways to build accountability and ownership in your organization and make yourself more accountable. Supporting skills, like goal setting, feedback, and delegation, are also covered.

Key Learning Objectives

  • Understand what accountability is and what events in history have shaped our view of it.
  • Identify the requirements for personal and corporate accountability.
  • Apply the cycle of accountability and the fundamental elements required to build an accountable organization.
  • Describe what individuals must do to become accountable.
  • Build skills required for accountability, including goal setting, giving and receiving feedback, and delegation.
  • Pinpoint ways to build ownership in your organization.
  • Isolate areas for further self-improvement.

7. Employee Recognition: Effective Company Recognition Programs Keep Employees Motivated, Safe and Happy!

Employee recognition program is not a luxury, it is a necessity. With a well-built employee recognition program, companies can improve job retention, employee engagement, team work, reinforcing company values, and more. Company recognition can influence their employees to work hard, and smart. Instead of just saying thank you to an employee who has been with the company for 10 years, take the time to give them some sort of certificate, or thoughtful gift. Employees are more likely to continue employment with a company if they feel they are appreciated.

Let's learn how to create an effective programs/guidelines to provide a well thought recognition for employees better morale and productivity.

Key Learning Objectives

  • Assess the type of Employee Recognition Program(s) your company needs
  • Train leadership to recognize their employees
  • Know when and where recognition is needed
  • Construct a culture of recognition
  • Maintain an effective Employee Recognition Program

8. Performance Management: Managing Employee Performance: Learn to motivate work environments

Corporate trainers can offer inspiration and solid tools for individuals responsible for measuring Performance Management: Managing Employee Performance.

Key Learning Objectives

  • Manage for optimum performance Motivate work environments
  • Understand the role of goal setting
  • Use ideal tools to set and achieve goals
  • Prepare employees for peak performance
  • Activate inner motivation
  • Evaluate skills

9. Employee Termination Processes: Study Employee Termination Online Courses and Learn to Identify employees who should be terminated

The Employee Termination Online Certificate course gives you a core set of skills in the difficult situation of having to let an employee go. Our Employee Termination Online courses helps you prepare by giving educating you about the different aspect of terminating an employee.

Key Learning Objectives

  • Create employee performance plans
  • Identify employees who should be terminated
  • Establish effective termination meetings
  • Know the “Do’s” and “Don’ts” of firing an employee
  • Be able to conduct exit interviews

10. Employee Recruitment: Reduce Your Costs with a Great Employee Recruitment Program

Many companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people. Actively seeking out qualified candidates is the best way to ensure that you find the talent that you need. Recruitment is essential to the success of your business.

Our Employee Recruitment course will show you how to interview and recruit the right employee. Hiring a new employee is one of the largest investments you make in any business. Hiring the right employee is very important, as training can be expensive, and employee turnover costs companies millions every year. So, reduce your costs with a great employee recruitment program!

Key Learning Objectives

  • Defining recruitment
  • Understanding the selection process
  • Recognising the GROW model and how to set goals
  • Preparing for the interview and question process
  • Identifying and avoiding bias when making offers
  • Discovering ways to retain talent and measure growth

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For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step-by-step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. CoursesForSuccess is committed to high completion rates and therefore 100% student satisfaction.

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The Ultimate Human Resources Training: Training HR for the Non HR Manager 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Human Resources Training: Training HR for the Non HR Manager Online Certificate Course

 Session One: Course Overview

Session Two: Defining Human Resources

  • The Basics of HR Management
  • Case Study: Expansion Staffing
  • Group Discussion

Session Three: Performing a Skills Inventory

Session Four: Forecasting Techniques

Session Five: Job Analysis

  • Understanding Job Analysis
  • Performing an Analysis
  • Job Analysis Formats

Session Six: Identifying Job Competencies

Session Seven: Position Profiles and Job Descriptions

  • Preparing a Profile
  • My Position Profile
  • Session Eight: Do You Really Need to Hire?
  • Evaluate All Options
  • The Real Cost of Employee Turnover

Session Nine: Finding Candidates

Session Ten: Advertising Guidelines

Session Eleven: Screening Resumes

  • Using a Resume Screening Guide
  • Developing a Resume Screening Guide
  • Session Twelve: Preparing for the Interview
  • Preparation Checklist
  • Interview Exercise

Session Thirteen: Conducting the Interview

  • History of the Interviewing Process
  • An Objective Interview
  • Basics of Behavioral Interviewing
  • Purpose of Behavioral Interviewing
  • Asking Questions
  • Provocative Statements
  • Sample Behavioral Description Interview Questions
  • Developing Behavioral Description Interview Questions
  • The Critical Incident Technique
  • Creating a Critical Incident

Session Fourteen: After the Interview

Session Fifteen: Employee Orientation and Onboarding

  • Why Have Orientation?
  • How Did Your Orientation Rate?
  • Problems to Avoid
  • Planning the Orientation Program

Session Sixteen: Follow the Leader

Session Seventeen: Planning Training

  • The Training Cycle
  • Internal vs. External Training

Session Eighteen: Working With External Providers

Session Nineteen: Performance Reviews

  • Performance Review Problems
  • A Performance Management Checklist
  • Case Study: Who Will Be the Best?
  • Dissecting a Performance Review
  • Identifying Behaviors

Session Twenty: Attendance Management

  • The Cost of Absenteeism
  • The Case of Gretchen Washington
  • Dealing with Attendance Management

Session Twenty-One: Managing a Diverse Workforce

  • Dealing with Diversity
  • Your Experience with Pigeon Holes

Session Twenty-Two: Privacy Issues

Session Twenty-Three: Compensation and Benefits

  • The Role of Compensation and Benefits
  • Pre-Assignment Review
  • Case Study: It’s Not You, It’s Me

Session Twenty-Four: Managing Disciplinary Issues

Session Twenty-Five: Terminating Employees

  • Letting Staff Go
  • Case Study: How to Fire an Employee?

Session Twenty-Six: Exit Interviews

  • Recommended Reading List
  • Post-Course Assessment
  • Pre- and Post-Assessment Answer Keys
  • Personal Action Plan

Course 2 - Managing Human Resources Online Certificate Course

 Section One: Getting Started

  • Objectives

Section Two: What is HR?

  • Human Resources in 2010?
  • Human Resource Influencers

Section Three: Recruiting and Interviewing

  • Interview for what exactly?
  • Setting the scene to Interview
  • Five Steps to a Successful Interview
  • Behaviourally Based Questions

Section Four: Induction and Retention

  • Start as you mean to go on
  • Induction/Orientation Checklist

Section Five: Keeping Track

  • The Follow Up
  • Follow Up Schedules
  • Scary Statistics

Section Six: Health & Safety in the Workplace

  • Why all the urgency?
  • Understanding the Industry Specific Rules of your Country
  • Training for HR Managers

Section Seven: Workplace Discrimination & Harassment

  • Definitions
  • Bullying in the Workplace
  • A Manager has Responsibilities
  • An Employer has Greater Responsibility

Section Eight: Wellness in the Workplace

  • The Business Benefits of Wellness in the Workplace
  • Steps to Implementing a Wellness Program

Section Nine: Feedback

  • Characteristics of Good Feedback
  • Constructive Criticism
  • Encouraging Growth and Development

Section Ten: Employee Discipline

  • The General Discipline Process
  • Progressive Discipline
  • How to Prepare & Conduct Disciplinary Meetings
  • Following Up

Section Eleven: The Dreaded D Word

  • Making the Decision
  • What to Say When Terminating an Employee

Section Twelve: Wrapping Up

  • Words from the Wise
  • Action Plans and Evaluations

Course 3 - Employee Onboarding Online Certificate Course

 Module One - Getting Started

Module Two - Purpose of Onboarding

  • Start-up Cost
  • Anxiety
  • Employee Turnover
  • Realistic Expectations

Module Three - Introduction

  • What is Onboarding
  • The Importance of Onboarding
  • Making employees feel welcome
  • First day checklist

Module Four - Onboarding Preparation

  • Prfoessionalism
  • Clarity
  • Designating a Mentor
  • Training

Module Five - Onboarding Checklist

  • Pre-arrival
  • Arrival
  • First Week
  • First Month

Module Six - Creating an Engaging Program

  • Getting off on the right track
  • Role of Human Resources
  • Role of managers
  • Characteristics

Module Seven - Following up the New Employees

  • Initial check in
  • Following up
  • Setting schedules
  • Mentor's Responsibility

Module Eight - Setting Expectations

  • Defining requirements
  • Identifying opportunities for improvement and growth
  • Setting verbal expectations
  • Putting it in writing

Module Nine - Resiliency and Flexibility

  • What is Resiliency?
  • Why is it important?
  • Five steps
  • What is flexibility?
  • Why is it important?
  • Five steps

Module Ten - Assigning Work

  • General principles
  • The Dictatorial approach
  • The apple picking approach
  • The collaborative approach

Module Eleven - Providing Feedback

  • Characteristics of good feedback
  • Feedback delivery tools
  • Informal feedback
  • Formal feedback

Module Twelve - Wrapping Up

Words from the Wise

  • BRUCE BARTON - The five steps in teaching an employee new skills are preparation, explanantion, showing observation and supervision.
  • CHARLES READE - Sow a thought, and you reap an act. Sow an act, and you reap a habit. Sow a habit and you reap a character. Sow a character and you reap a destiny.
  • HENRY FORD - The man who thinks he can and the man who thinks he can't are both right.

Course 4 - Orientation Handbook: Getting Employees Off to a Good Start Online Certificate Course

 Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

 Session 2: Finding, Hiring, and Keeping Good People

  •     Identifying Tasks
  •     Making Connections

 Session 3: Building Employee Commitment and Engagement

  •     The Four Components
  •     Making Connections
  •     Building Commitment
  •     Defining Clarity
  •     Defining Roles
  •     Clarity Exercise
  •     Competence
  •     Building Competence
  •     Influence
  •     Areas of Influence
  •     Appreciation

 Session 4: Perception

  •     Why Perception is Important
  •     Your Perceptions

 Session 5: Fast-Track Orientation

  •     Fast-Track Orientation

 Session 6: Designing a Successful Orientation Program

  •     Using Your Experience
  •     Orientation versus Onboarding
  •     Making Connections
  •     Mistakes to Avoid
  •     Appraisal Where There Should Be Bonding
  •     Negative Orientation
  •     Disregarding the Employee
  •     Too Much Pressure, Too Late
  •     Summary
  •     Making Connections

 Session 7: Characteristics of a Successful Orientation Process

  •     Making Connections

 Session 8: The Commitment Curve

  •     Defining the Curve
  •     Understanding the Curve
  •     Stages of the Curve
  •     Stage One: Uninformed Optimism
  •     Stage Two: Informed Pessimism
  •     Stage Three: Hopeful Realism
  •     Stage Four: Informed Optimism
  •     What Can Be Done to Bridge the Commitment Gap?
  •     Applying the Curve

 Session 9: Nine Orientation Habits of World-Class Employers

  •     Habit One: Some Aspects of Orientation Start Right Away
  •     Habit Two: An Orientation Checklist Helps Get Things Done
  •     Habit Three: On-the-Job Training Includes Coaching or Mentoring
  •     Habit Four: Orientation is a Process, Not an Event
  •     Habit Five: Many Stakeholders are Involved
  •     Habit Six: Orientation Relates Directly to the Organizations Business Plan
  •     Habit Seven: Orientation is Not Just HRs Responsibility
  •     Habit Eight: Focuses on Honesty, Not Quantity or Quality
  •     Habit Nine: Consistency is Maintained

 Session 10: Obtaining Buy-In

  •  Obtaining Buy-In

 Session 11: Employee Training

  •     Preparing Effective Training
  •     Hints for Effective Training
  •     A Final Note
  •     Addressing Learner Needs and Expectations
  •     Making Connections
  •     Learning and Training Styles
  •     About the Experiential Learning Cycle
  •     Building and Sustaining Interest
  •     Repeat Key Points to Aid Retention
  •     Provide Opportunities for Participation
  •     Encouraging Participation
  •     Going the Extra Mile
  •     Explain the Importance of the Training
  •     Methodology
  •     Case Study

 Session 12: Adult Learning

  •     Principles of Adult Learning
  •     Applying the Principles

 Session 13: Working with External Providers

  •     Working with External Providers
  •     Making Connections

 Session 14: Helping People Make Connections

  •     Establishing Good Relationships
  •     Making Connections
  •     Buddy, Please Help Me Out

 Session 15: Creating Employee Manuals

  •     Introduction
  •     Body of the Manual
  •     Appendices and Index

 Session 16: A Bridge to Onboarding
 Session 17: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 5 - Developing a Training Needs Analysis Online Certificate Course

 Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: A Closer Look at the Training Needs Analysis

  •     What Is It?
  •     Fitting Into the Plan and Future Growth
  •     The Program’s Role
  •     Support From Within
  •     Developing the Business Case
  •     The Essential Elements, Part One
  •     The Essential Elements, Part Two
  •     Process Overview – The ICE Method
  •     When is Training Not Appropriate?
  •     Three Steps
  •     Step One: Isolating
  •     Step Two: Consulting
  •     Step Three: Evaluating
  •     Summary

Session 3: Collecting Data

  •     Step One: Identify the Future State
  •     The First Step
  •     Case Studies
  •     Defining the Future State
  •     Sample Project: Improve Response Times to Customer Inquiries
  •     Step Two: Identify the Current State
  •     Sample Project: Improve Response Times to Customer Inquiries
  •     Step Three: Measure the Gap
  •     Step Four: Create an Action Plan
  •     Step Five: Implement and Follow Up
  •     Making Connections, Part One
  •     Making Connections, Part Two
  •     Task
  •     Pre-Assignment Review

Session 4: Diving Deeper Into the Data

  •     So Many Questions
  •     Data Collection Design
  •     Gathering Information
  •     Training Needs Analysis Questions
  •     Designing Valid Questions
  •     Adding Value to the Process
  •     The McKinsey 7S Model
  •     The 7S Framework
  •     About the Elements
  •     SWOT Analysis
  •     Sample SWOT
  •     Five Whys
  •     Making Connections, Part One
  •     Making Connections, Part Two
  •     Task One
  •     Task Two
  •     Task Three

Session 5: Creating the Report

  •     Essential Elements

Session 6: Taking Action

  •     Making Connections, Part One
  •     Making Connections, Part Two
  •     Making Connections, Part Three
  •     Making Connections, Part Four
  •     Designing Evaluations
  •     Evaluation Levels

A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 6 - Employee Accountability Online Certificate Course

 Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Defining Accountability

  •     What is Accountability?
  •     Why the Focus on Accountability?
  •     The Results Are In
  •     The Era of Distrust
  •     1960's
  •     1970's
  •     1980's and 1990's
  •     The First Years of 2000
  •     Lessons Learned

Session 3: Creating an Accountable Organization

  •     The Accountability Cycle
  •     The Accountability Cycle
  •     Ways to Increase Accountability
  •     The Building Blocks
  •     Case Study
  •     Questions
  •     Accountability Starts with Me!
  •     Assertiveness,Part One
  •     Assertiveness, Part Two
  •     Responsibility
  •     A Final Note
  •     Pre-Assignment Review

Session 4: Setting Goals and Expectations

  •     Tips and Tricks
  •     SPIRIT
  •     Structuring Expectations
  •     A Final Note
  •     Making Connections
  •     Top Ten Ways to Create and Share Ownership

Session 5: Doing Delegation Right

  •     Understanding Delegation
  •     Four Basic Steps to Delegation
  •     Deciding What to Delegate
  •     The Five Levels
  •     Breaking Down the Model, Part One
  •     Breaking Down the Model, Part Two
  •     Monitoring Delegation
  •     How Do You Monitor?

Session 6: Offering Feedback

  •     The Ingredients of Good Feedback
  •     In Private
  •     Balanced
  •     Relevant
  •     Specific
  •     Documented
  •     Personal (In the Right Way)
  •     Making Connections

Session 7: A Toolbox for Managers

  •     Identifying Learning Opportunities
  •     Making Connections, Part One
  •     Making Connections, Part Two
  •     Making Connections, Part Three
  •     Making Connections, Part Four

A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 7 - Employee Recognition Online Certificate Course

 Module One: Getting Started

By the end of this course, you will be able to:

  • Assess the type of Employee Recognition Program(s) your company needs
  • Train leadership to recognize their employees
  • Know when and where recognition is needed
  • Construct a culture of recognition
  • Maintain an effective Employee Recognition Program

Module Two: The Many Types of Incentive

  • Safety Incentives
  • Years of Service
  • Productivity
  • Attendance & Wellness Incentives

Module Three: Designing Employee Recognition Programs

  • Purpose
  • Employee Involvement
  • Budget
  • Keep it Simple

Module Four: How To Get The Buzz Out

  • Be Creative With Designs
  • Paper the Walls
  • Use Social Media
  • Go Mobile!

Module Five: It Starts From The Top! 

  • Identifying Desirable Behaviors
  • Understanding the Goals of the Company
  • Setting Guidelines
  • Providing Recognition Templates

Module Six: Creating a Culture of Recognition

  • Keep Your Staff "In the Know"
  • Empower Employees with Peer to Peer Recognition
  • Team Building: Encourage Camaraderie
  • Motivate by Promoting Fun

Module Seven: The Best Things In Life Are Free!

  • Put a Spotlight on Employees in Staff Meetings
  • Write it Down
  • Display Your Appreciation
  • Make Work More Comfortable

Module Eight: A Small Gesture Goes A Long Way

  • Have a Party!
  • Make a Game of It
  • Reward with Small Gift
  • Give Them a Break

Module Nine: Pulling Out The Red Carpets

  • Have an Awards Ceremony
  • Win Large Items
  • Vacation
  • Career Advancement

Module Ten: The Don’ts of Employee Recognition

  • Don’t Forget About The Art Of The High Five!
  • Don’t Let It Become Boring
  • Popularity Contest or Recognition Program?
  • Make Sure the Prize is Motivational

Module Eleven: Maintaining Employee Recognition Programs

  • Change the Membership
  • Include In New Employee Orientation
  • Keep Marketing!
  • Annual Awards Ceremonies

Module Twelve: Wrapping Up

Course 8 - Performance Management: Managing Employee Performance Online Certificate Course

 Session One: Course Overview

Session Two: The Shared Management Model

Session Three: Setting Goals

  • Setting Goals with SPIRIT
  • Getting Into It
  • Session Four: Phase I (Preparation)
  • Overview
  • Choosing the Right Person for the Job
  • Setting Standards
  • Effective Training
  • Coaching 101

Session Five: Phase II (Activation)

  • Overview
  • Motivation

Session Six: Phase III, Part A (Ongoing Evaluation)

  • Overview
  • Characteristics of Effective Feedback
  • Individual Exercise
  • Accepting Criticism

Session Seven: Phase III, Part B (Formal Evaluation)

  • Overview
  • Case Study: What Upset John?
  • About Performance Reviews
  • Recommended Reading List

Course 9 - Employee Termination Processes Online Certificate Course

 Module One: Getting Started

  • Housekeeping Items
  • The Parking Lot

Module Two: Placing an Employee on a Performance Improvement Plan (PIP) Before Firing

  • Justification
  • Validate
  • Include
  • Be Grateful

Module Three: Employees Who Should Be Terminated I    

  • Feeling of Entitlement
  • Cannot Perform Job Functions
  • Can’t Function with Other Employees
  • They Overpromise and Under Deliver

Module Four: Employees Who Should Be Terminated II

  • Blatant Disregard for Customers
  • They Are Unreliable
  • Don’t Adhere to Code of Conduct
  • Use Company Property for Personal Use

Module Five: Things to Consider When Setting Up the Termination Meeting

  • Meeting Attendees
  • Venue of the Meeting
  • Security Presence
  • Logistics

Module Six: The Correct Way to Fire an Employee I    

  • Use Positive Language
  • Review Past Feedback
  • Concentrate on Specific Behavior
  • Fire Early in the Week

Module Seven: The Correct Way to Fire an Employee II    

  • Keep it Short    
  • Have Employee Sign Release    
  • Transfer Terminated Employee’s Functions    
  • Avoid Fighting Unemployment Claims with Employee    

Module Eight: What an Employment Termination Checklist Should Contain    

  • Notification to Human Resources    
  • Systems Access Terminations    
  • Return of Company Property    6
  • Benefits Status    

Module Nine: The “Don’ts” of Firing an Employee I

  • No Performance Improvement Plan    
  • Using an Electronic Method    
  • Fire Without a Witness    
  • Provide Long Reason for Firing    

Module Ten: The “Don’ts” of Firing an Employee II    

  • Not Making the Decision Final    
  • Let Employee Take Company Property    
  • Allow Access to Work Area    
  • Permit Information System Access    

Module Eleven: Conduct Effective Exit Interviews    

  • When, How and Who    
  • Objective of the Process    
  • Company Readiness for Exit Interviews    
  • Execute the Feedback Results    

Module Twelve: Wrapping Up    

  • Words from the Wise
  • Review of Parking Lot    
  • Lessons Learned

Course 10 - Employee Recruitment Online Certificate Course

 Module One - Getting Started

Module Two - Introduction to Recruitment

  • What is recruitment?
  • Challenges and trends
  • Sourcing candidates
  • Requirements

Module Three - The Selection Process

  • Job analysis and descriptions
  • The approach
  • The recruitment interview
  • Testing

Module Four - Goal Setting

  • Using the G.R.O.W Model
  • Identifying goal areas
  • Setting SMART goals
  • Using a productivity journal

Module Five - The Interview

  • Phone interviews
  • Traditional interviews
  • Situational interviews
  • Stress interviews

Module Six - Types of Interview Questions

  • Direct questions
  • Non-direct questions
  • Hypothetical or Situational questions
  • Behavioral descriptive questions

Module Seven - Avoiding Bias in your Selection

  • Expectancy effect
  • Primacy effect
  • Obtaining bias information
  • Stereotyping

Module Eight - The Background Check

  • Preparation
  • Data collection
  • Illegal questions
  • Being thorough without being pushy

Module Nine - Making your Offer

  • Outlining the offer
  • Negotiation techniques
  • Dealing with difficult issues
  • Sealing the deal

Module Ten - Orientation and Retention

  • Getting off on the right track
  • Your orientation program
  • The checklist
  • Following up

Module Eleven - Measuring the Results

  • Cost breakdown
  • Employee quality
  • Recruiter effectiveness
  • Fine tuning

Module Twelve - Wrapping Up

Words from the Wise

  • HARVEY MACKAY - Don't equate activity with efficiency. You are paying your key people to see the big picture. Don't let them get bogged down in a lot of meaningless meetings and paper shuffling
  • DAVID OGILVY - Look for people who will aim for the remarkable, who will not settle for the routine
  • JACK WELCH - I only have three things to do. I have to choose the right people, allocate the right number of dollars, and transmit ideas from one division to another with the speed of light

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

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The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

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No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

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No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

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All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

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Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

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This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

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Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

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The Certificates are valid for life and do not need renewing. 

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Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

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About this Course

The Essential Guide To Human Resource Training - 10 Courses in this Bundle

  1. Human Resources Training: Training HR for the Non HR Manager

  2. Managing Human Resources

  3. Employee Onboarding

  4. Orientation Handbook: Getting Employees Off to a Good Start

  5. Developing a Training Needs Analysis

  6. Employee Accountability

  7. Employee Recognition

  8. Performance Management: Managing Employee Performance

  9. Employee Termination Processes

  10. Employee Recruitment

1. Human Resources Training: Training HR for the Non HR Manager: Study Online Human Resources Training and Know the essential competencies that impact their role, from management tactics, position analysis, training, and more

The Online Human Resources Training are designed for teaching those unaccustomed to HR the essential tasks and the scope of responsibilities they will be involved in while fulfilling their management role. Whether the HR Manager has access to staff positioned to provide assistance or not, students will need to know the essential competencies that impact their role, from management tactics, position analysis, training, and more.

Key Learning Objectives

  • The basics of HR Management, including orientation, compensation, and benefits
  • Understanding Job Analysis
  • Planning training
  • Legally defensible terminations, and more.

2. Managing Human Resources: Managing Human Resources Online Certificate Course

The Managing Human Resources Online Certificate sources gives you the fundamental concepts of human resources including topics on Health & Safety or Workplace Discrimination, the Managing Human Resources online course has everything you need to excel in role that involves managing or supervising other employees. Our Managing Human Resources Online Courses lets you understand how much human resources is important in the lives of employees, as well as aspects of legislation, policy, and procedures involving human resourcing issues.

Key Learning Objectives

  • Describe different aspects of Human Resource Management
  • Define Human Resources Management terms
  • Recruit, interview, and retain employees
  • Follow up effectively new employees
  • Be an advocate for your employees’ health and safety
  • Provide articulate feedback to employees
  • Correctly manage situations requiring discipline and termination
  • Evaluate some of the strengths and opportunities for Human Resources in your own workplace

3. Employee Onboarding: How to Bring on New Employees and Reduce Staff Turnover

Employee On boarding is a vital part of any companies hiring procedure. Hiring, training, and bringing new employees on board is a huge investment. On boarding will assist newly hired employees in developing and keeping their skills. Knowledge will be retained, and their value will increase within the company.

Through Employee On boarding you will find it lowers costs related to employee turnover. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the company, and having a structured set of procedures will make your company stronger and produce a greater chance of success.

Key Learning Objectives

  • Define onboarding
  • Understanding the benefits and purpose of onboarding
  • Recognize how to prepare for an onboarding program
  • Identify ways to engage and follow up with employees
  • Create expectations
  • Discover the importance of resiliency and flexibility

4. Orientation Handbook: Getting Employees Off to a Good Start: Develop Successful Orientation And Training Programs

Performance management begins with an orientation to the organization and the job, and continues on a daily basis as employees are trained and coached. This course will show you how to engage people from the moment they are hired, give them what they need to feel welcome, and let them impress you with what they bring to your company.

In this course, you will learn why orientation is so important. You will learn about the four components of employee commitment as well as the commitment curve. You will also learn how to develop successful orientation and training programs.

Key Learning Objectives

  • Understand how important an orientation program is to an organization.
  • Identify the role of the human resource department in the orientation program.
  • Recognize how the commitment curve affects both new employees and their managers.
  • Know what companies can do to deliver their promise to new employees.
  • Determine the critical elements of effective employee training.
  • Establish the importance of having an employee handbook for new and long-term employees.

5. Developing a Training Needs Analysis: Elements Of A Training Needs Analysis

Consider training programs that you have taken in the past. Did the skills that you learned benefit your organization? Did they help you do a better job? Did you even take anything beneficial away from the training at all? A training needs analysis can help your participants answer “yes” to all of these questions, and make sure that their time (and their organization’s money) is well spent.

This course covers all the essential elements of a training needs analysis. The first step is using the ICE method to isolate problems, consult with stakeholders, and evaluate your options. Then, you can bring all of the information together into a training needs analysis that will convince readers to take action.

Key Learning Objectives

  • Understand the value of creating a training needs analysis.
  • Apply the ICE method to assess the situation and build your training needs analysis.
  • Create a simple yet thorough training needs analysis for your organization or client.

6. Employee Accountability: Explore What Accountability Is All About

Organizations who promote accountability are more successful and more productive. This course gives workplace leaders techniques for promoting accountability in their organization, starting with themselves.

You will begin this course by exploring what accountability is all about and some recent events that have caused people to look at accountability more closely. Then, you’ll learn ways to build accountability and ownership in your organization and make yourself more accountable. Supporting skills, like goal setting, feedback, and delegation, are also covered.

Key Learning Objectives

  • Understand what accountability is and what events in history have shaped our view of it.
  • Identify the requirements for personal and corporate accountability.
  • Apply the cycle of accountability and the fundamental elements required to build an accountable organization.
  • Describe what individuals must do to become accountable.
  • Build skills required for accountability, including goal setting, giving and receiving feedback, and delegation.
  • Pinpoint ways to build ownership in your organization.
  • Isolate areas for further self-improvement.

7. Employee Recognition: Effective Company Recognition Programs Keep Employees Motivated, Safe and Happy!

Employee recognition program is not a luxury, it is a necessity. With a well-built employee recognition program, companies can improve job retention, employee engagement, team work, reinforcing company values, and more. Company recognition can influence their employees to work hard, and smart. Instead of just saying thank you to an employee who has been with the company for 10 years, take the time to give them some sort of certificate, or thoughtful gift. Employees are more likely to continue employment with a company if they feel they are appreciated.

Let's learn how to create an effective programs/guidelines to provide a well thought recognition for employees better morale and productivity.

Key Learning Objectives

  • Assess the type of Employee Recognition Program(s) your company needs
  • Train leadership to recognize their employees
  • Know when and where recognition is needed
  • Construct a culture of recognition
  • Maintain an effective Employee Recognition Program

8. Performance Management: Managing Employee Performance: Learn to motivate work environments

Corporate trainers can offer inspiration and solid tools for individuals responsible for measuring Performance Management: Managing Employee Performance.

Key Learning Objectives

  • Manage for optimum performance Motivate work environments
  • Understand the role of goal setting
  • Use ideal tools to set and achieve goals
  • Prepare employees for peak performance
  • Activate inner motivation
  • Evaluate skills

9. Employee Termination Processes: Study Employee Termination Online Courses and Learn to Identify employees who should be terminated

The Employee Termination Online Certificate course gives you a core set of skills in the difficult situation of having to let an employee go. Our Employee Termination Online courses helps you prepare by giving educating you about the different aspect of terminating an employee.

Key Learning Objectives

  • Create employee performance plans
  • Identify employees who should be terminated
  • Establish effective termination meetings
  • Know the “Do’s” and “Don’ts” of firing an employee
  • Be able to conduct exit interviews

10. Employee Recruitment: Reduce Your Costs with a Great Employee Recruitment Program

Many companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people. Actively seeking out qualified candidates is the best way to ensure that you find the talent that you need. Recruitment is essential to the success of your business.

Our Employee Recruitment course will show you how to interview and recruit the right employee. Hiring a new employee is one of the largest investments you make in any business. Hiring the right employee is very important, as training can be expensive, and employee turnover costs companies millions every year. So, reduce your costs with a great employee recruitment program!

Key Learning Objectives

  • Defining recruitment
  • Understanding the selection process
  • Recognising the GROW model and how to set goals
  • Preparing for the interview and question process
  • Identifying and avoiding bias when making offers
  • Discovering ways to retain talent and measure growth

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step-by-step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. CoursesForSuccess is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review it at any time.

The Ultimate Human Resources Training: Training HR for the Non HR Manager 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Human Resources Training: Training HR for the Non HR Manager Online Certificate Course

 Session One: Course Overview

Session Two: Defining Human Resources

  • The Basics of HR Management
  • Case Study: Expansion Staffing
  • Group Discussion

Session Three: Performing a Skills Inventory

Session Four: Forecasting Techniques

Session Five: Job Analysis

  • Understanding Job Analysis
  • Performing an Analysis
  • Job Analysis Formats

Session Six: Identifying Job Competencies

Session Seven: Position Profiles and Job Descriptions

  • Preparing a Profile
  • My Position Profile
  • Session Eight: Do You Really Need to Hire?
  • Evaluate All Options
  • The Real Cost of Employee Turnover

Session Nine: Finding Candidates

Session Ten: Advertising Guidelines

Session Eleven: Screening Resumes

  • Using a Resume Screening Guide
  • Developing a Resume Screening Guide
  • Session Twelve: Preparing for the Interview
  • Preparation Checklist
  • Interview Exercise

Session Thirteen: Conducting the Interview

  • History of the Interviewing Process
  • An Objective Interview
  • Basics of Behavioral Interviewing
  • Purpose of Behavioral Interviewing
  • Asking Questions
  • Provocative Statements
  • Sample Behavioral Description Interview Questions
  • Developing Behavioral Description Interview Questions
  • The Critical Incident Technique
  • Creating a Critical Incident

Session Fourteen: After the Interview

Session Fifteen: Employee Orientation and Onboarding

  • Why Have Orientation?
  • How Did Your Orientation Rate?
  • Problems to Avoid
  • Planning the Orientation Program

Session Sixteen: Follow the Leader

Session Seventeen: Planning Training

  • The Training Cycle
  • Internal vs. External Training

Session Eighteen: Working With External Providers

Session Nineteen: Performance Reviews

  • Performance Review Problems
  • A Performance Management Checklist
  • Case Study: Who Will Be the Best?
  • Dissecting a Performance Review
  • Identifying Behaviors

Session Twenty: Attendance Management

  • The Cost of Absenteeism
  • The Case of Gretchen Washington
  • Dealing with Attendance Management

Session Twenty-One: Managing a Diverse Workforce

  • Dealing with Diversity
  • Your Experience with Pigeon Holes

Session Twenty-Two: Privacy Issues

Session Twenty-Three: Compensation and Benefits

  • The Role of Compensation and Benefits
  • Pre-Assignment Review
  • Case Study: It’s Not You, It’s Me

Session Twenty-Four: Managing Disciplinary Issues

Session Twenty-Five: Terminating Employees

  • Letting Staff Go
  • Case Study: How to Fire an Employee?

Session Twenty-Six: Exit Interviews

  • Recommended Reading List
  • Post-Course Assessment
  • Pre- and Post-Assessment Answer Keys
  • Personal Action Plan

Course 2 - Managing Human Resources Online Certificate Course

 Section One: Getting Started

  • Objectives

Section Two: What is HR?

  • Human Resources in 2010?
  • Human Resource Influencers

Section Three: Recruiting and Interviewing

  • Interview for what exactly?
  • Setting the scene to Interview
  • Five Steps to a Successful Interview
  • Behaviourally Based Questions

Section Four: Induction and Retention

  • Start as you mean to go on
  • Induction/Orientation Checklist

Section Five: Keeping Track

  • The Follow Up
  • Follow Up Schedules
  • Scary Statistics

Section Six: Health & Safety in the Workplace

  • Why all the urgency?
  • Understanding the Industry Specific Rules of your Country
  • Training for HR Managers

Section Seven: Workplace Discrimination & Harassment

  • Definitions
  • Bullying in the Workplace
  • A Manager has Responsibilities
  • An Employer has Greater Responsibility

Section Eight: Wellness in the Workplace

  • The Business Benefits of Wellness in the Workplace
  • Steps to Implementing a Wellness Program

Section Nine: Feedback

  • Characteristics of Good Feedback
  • Constructive Criticism
  • Encouraging Growth and Development

Section Ten: Employee Discipline

  • The General Discipline Process
  • Progressive Discipline
  • How to Prepare & Conduct Disciplinary Meetings
  • Following Up

Section Eleven: The Dreaded D Word

  • Making the Decision
  • What to Say When Terminating an Employee

Section Twelve: Wrapping Up

  • Words from the Wise
  • Action Plans and Evaluations

Course 3 - Employee Onboarding Online Certificate Course

 Module One - Getting Started

Module Two - Purpose of Onboarding

  • Start-up Cost
  • Anxiety
  • Employee Turnover
  • Realistic Expectations

Module Three - Introduction

  • What is Onboarding
  • The Importance of Onboarding
  • Making employees feel welcome
  • First day checklist

Module Four - Onboarding Preparation

  • Prfoessionalism
  • Clarity
  • Designating a Mentor
  • Training

Module Five - Onboarding Checklist

  • Pre-arrival
  • Arrival
  • First Week
  • First Month

Module Six - Creating an Engaging Program

  • Getting off on the right track
  • Role of Human Resources
  • Role of managers
  • Characteristics

Module Seven - Following up the New Employees

  • Initial check in
  • Following up
  • Setting schedules
  • Mentor's Responsibility

Module Eight - Setting Expectations

  • Defining requirements
  • Identifying opportunities for improvement and growth
  • Setting verbal expectations
  • Putting it in writing

Module Nine - Resiliency and Flexibility

  • What is Resiliency?
  • Why is it important?
  • Five steps
  • What is flexibility?
  • Why is it important?
  • Five steps

Module Ten - Assigning Work

  • General principles
  • The Dictatorial approach
  • The apple picking approach
  • The collaborative approach

Module Eleven - Providing Feedback

  • Characteristics of good feedback
  • Feedback delivery tools
  • Informal feedback
  • Formal feedback

Module Twelve - Wrapping Up

Words from the Wise

  • BRUCE BARTON - The five steps in teaching an employee new skills are preparation, explanantion, showing observation and supervision.
  • CHARLES READE - Sow a thought, and you reap an act. Sow an act, and you reap a habit. Sow a habit and you reap a character. Sow a character and you reap a destiny.
  • HENRY FORD - The man who thinks he can and the man who thinks he can't are both right.

Course 4 - Orientation Handbook: Getting Employees Off to a Good Start Online Certificate Course

 Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

 Session 2: Finding, Hiring, and Keeping Good People

  •     Identifying Tasks
  •     Making Connections

 Session 3: Building Employee Commitment and Engagement

  •     The Four Components
  •     Making Connections
  •     Building Commitment
  •     Defining Clarity
  •     Defining Roles
  •     Clarity Exercise
  •     Competence
  •     Building Competence
  •     Influence
  •     Areas of Influence
  •     Appreciation

 Session 4: Perception

  •     Why Perception is Important
  •     Your Perceptions

 Session 5: Fast-Track Orientation

  •     Fast-Track Orientation

 Session 6: Designing a Successful Orientation Program

  •     Using Your Experience
  •     Orientation versus Onboarding
  •     Making Connections
  •     Mistakes to Avoid
  •     Appraisal Where There Should Be Bonding
  •     Negative Orientation
  •     Disregarding the Employee
  •     Too Much Pressure, Too Late
  •     Summary
  •     Making Connections

 Session 7: Characteristics of a Successful Orientation Process

  •     Making Connections

 Session 8: The Commitment Curve

  •     Defining the Curve
  •     Understanding the Curve
  •     Stages of the Curve
  •     Stage One: Uninformed Optimism
  •     Stage Two: Informed Pessimism
  •     Stage Three: Hopeful Realism
  •     Stage Four: Informed Optimism
  •     What Can Be Done to Bridge the Commitment Gap?
  •     Applying the Curve

 Session 9: Nine Orientation Habits of World-Class Employers

  •     Habit One: Some Aspects of Orientation Start Right Away
  •     Habit Two: An Orientation Checklist Helps Get Things Done
  •     Habit Three: On-the-Job Training Includes Coaching or Mentoring
  •     Habit Four: Orientation is a Process, Not an Event
  •     Habit Five: Many Stakeholders are Involved
  •     Habit Six: Orientation Relates Directly to the Organizations Business Plan
  •     Habit Seven: Orientation is Not Just HRs Responsibility
  •     Habit Eight: Focuses on Honesty, Not Quantity or Quality
  •     Habit Nine: Consistency is Maintained

 Session 10: Obtaining Buy-In

  •  Obtaining Buy-In

 Session 11: Employee Training

  •     Preparing Effective Training
  •     Hints for Effective Training
  •     A Final Note
  •     Addressing Learner Needs and Expectations
  •     Making Connections
  •     Learning and Training Styles
  •     About the Experiential Learning Cycle
  •     Building and Sustaining Interest
  •     Repeat Key Points to Aid Retention
  •     Provide Opportunities for Participation
  •     Encouraging Participation
  •     Going the Extra Mile
  •     Explain the Importance of the Training
  •     Methodology
  •     Case Study

 Session 12: Adult Learning

  •     Principles of Adult Learning
  •     Applying the Principles

 Session 13: Working with External Providers

  •     Working with External Providers
  •     Making Connections

 Session 14: Helping People Make Connections

  •     Establishing Good Relationships
  •     Making Connections
  •     Buddy, Please Help Me Out

 Session 15: Creating Employee Manuals

  •     Introduction
  •     Body of the Manual
  •     Appendices and Index

 Session 16: A Bridge to Onboarding
 Session 17: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 5 - Developing a Training Needs Analysis Online Certificate Course

 Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: A Closer Look at the Training Needs Analysis

  •     What Is It?
  •     Fitting Into the Plan and Future Growth
  •     The Program’s Role
  •     Support From Within
  •     Developing the Business Case
  •     The Essential Elements, Part One
  •     The Essential Elements, Part Two
  •     Process Overview – The ICE Method
  •     When is Training Not Appropriate?
  •     Three Steps
  •     Step One: Isolating
  •     Step Two: Consulting
  •     Step Three: Evaluating
  •     Summary

Session 3: Collecting Data

  •     Step One: Identify the Future State
  •     The First Step
  •     Case Studies
  •     Defining the Future State
  •     Sample Project: Improve Response Times to Customer Inquiries
  •     Step Two: Identify the Current State
  •     Sample Project: Improve Response Times to Customer Inquiries
  •     Step Three: Measure the Gap
  •     Step Four: Create an Action Plan
  •     Step Five: Implement and Follow Up
  •     Making Connections, Part One
  •     Making Connections, Part Two
  •     Task
  •     Pre-Assignment Review

Session 4: Diving Deeper Into the Data

  •     So Many Questions
  •     Data Collection Design
  •     Gathering Information
  •     Training Needs Analysis Questions
  •     Designing Valid Questions
  •     Adding Value to the Process
  •     The McKinsey 7S Model
  •     The 7S Framework
  •     About the Elements
  •     SWOT Analysis
  •     Sample SWOT
  •     Five Whys
  •     Making Connections, Part One
  •     Making Connections, Part Two
  •     Task One
  •     Task Two
  •     Task Three

Session 5: Creating the Report

  •     Essential Elements

Session 6: Taking Action

  •     Making Connections, Part One
  •     Making Connections, Part Two
  •     Making Connections, Part Three
  •     Making Connections, Part Four
  •     Designing Evaluations
  •     Evaluation Levels

A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 6 - Employee Accountability Online Certificate Course

 Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Defining Accountability

  •     What is Accountability?
  •     Why the Focus on Accountability?
  •     The Results Are In
  •     The Era of Distrust
  •     1960's
  •     1970's
  •     1980's and 1990's
  •     The First Years of 2000
  •     Lessons Learned

Session 3: Creating an Accountable Organization

  •     The Accountability Cycle
  •     The Accountability Cycle
  •     Ways to Increase Accountability
  •     The Building Blocks
  •     Case Study
  •     Questions
  •     Accountability Starts with Me!
  •     Assertiveness,Part One
  •     Assertiveness, Part Two
  •     Responsibility
  •     A Final Note
  •     Pre-Assignment Review

Session 4: Setting Goals and Expectations

  •     Tips and Tricks
  •     SPIRIT
  •     Structuring Expectations
  •     A Final Note
  •     Making Connections
  •     Top Ten Ways to Create and Share Ownership

Session 5: Doing Delegation Right

  •     Understanding Delegation
  •     Four Basic Steps to Delegation
  •     Deciding What to Delegate
  •     The Five Levels
  •     Breaking Down the Model, Part One
  •     Breaking Down the Model, Part Two
  •     Monitoring Delegation
  •     How Do You Monitor?

Session 6: Offering Feedback

  •     The Ingredients of Good Feedback
  •     In Private
  •     Balanced
  •     Relevant
  •     Specific
  •     Documented
  •     Personal (In the Right Way)
  •     Making Connections

Session 7: A Toolbox for Managers

  •     Identifying Learning Opportunities
  •     Making Connections, Part One
  •     Making Connections, Part Two
  •     Making Connections, Part Three
  •     Making Connections, Part Four

A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 7 - Employee Recognition Online Certificate Course

 Module One: Getting Started

By the end of this course, you will be able to:

  • Assess the type of Employee Recognition Program(s) your company needs
  • Train leadership to recognize their employees
  • Know when and where recognition is needed
  • Construct a culture of recognition
  • Maintain an effective Employee Recognition Program

Module Two: The Many Types of Incentive

  • Safety Incentives
  • Years of Service
  • Productivity
  • Attendance & Wellness Incentives

Module Three: Designing Employee Recognition Programs

  • Purpose
  • Employee Involvement
  • Budget
  • Keep it Simple

Module Four: How To Get The Buzz Out

  • Be Creative With Designs
  • Paper the Walls
  • Use Social Media
  • Go Mobile!

Module Five: It Starts From The Top! 

  • Identifying Desirable Behaviors
  • Understanding the Goals of the Company
  • Setting Guidelines
  • Providing Recognition Templates

Module Six: Creating a Culture of Recognition

  • Keep Your Staff "In the Know"
  • Empower Employees with Peer to Peer Recognition
  • Team Building: Encourage Camaraderie
  • Motivate by Promoting Fun

Module Seven: The Best Things In Life Are Free!

  • Put a Spotlight on Employees in Staff Meetings
  • Write it Down
  • Display Your Appreciation
  • Make Work More Comfortable

Module Eight: A Small Gesture Goes A Long Way

  • Have a Party!
  • Make a Game of It
  • Reward with Small Gift
  • Give Them a Break

Module Nine: Pulling Out The Red Carpets

  • Have an Awards Ceremony
  • Win Large Items
  • Vacation
  • Career Advancement

Module Ten: The Don’ts of Employee Recognition

  • Don’t Forget About The Art Of The High Five!
  • Don’t Let It Become Boring
  • Popularity Contest or Recognition Program?
  • Make Sure the Prize is Motivational

Module Eleven: Maintaining Employee Recognition Programs

  • Change the Membership
  • Include In New Employee Orientation
  • Keep Marketing!
  • Annual Awards Ceremonies

Module Twelve: Wrapping Up

Course 8 - Performance Management: Managing Employee Performance Online Certificate Course

 Session One: Course Overview

Session Two: The Shared Management Model

Session Three: Setting Goals

  • Setting Goals with SPIRIT
  • Getting Into It
  • Session Four: Phase I (Preparation)
  • Overview
  • Choosing the Right Person for the Job
  • Setting Standards
  • Effective Training
  • Coaching 101

Session Five: Phase II (Activation)

  • Overview
  • Motivation

Session Six: Phase III, Part A (Ongoing Evaluation)

  • Overview
  • Characteristics of Effective Feedback
  • Individual Exercise
  • Accepting Criticism

Session Seven: Phase III, Part B (Formal Evaluation)

  • Overview
  • Case Study: What Upset John?
  • About Performance Reviews
  • Recommended Reading List

Course 9 - Employee Termination Processes Online Certificate Course

 Module One: Getting Started

  • Housekeeping Items
  • The Parking Lot

Module Two: Placing an Employee on a Performance Improvement Plan (PIP) Before Firing

  • Justification
  • Validate
  • Include
  • Be Grateful

Module Three: Employees Who Should Be Terminated I    

  • Feeling of Entitlement
  • Cannot Perform Job Functions
  • Can’t Function with Other Employees
  • They Overpromise and Under Deliver

Module Four: Employees Who Should Be Terminated II

  • Blatant Disregard for Customers
  • They Are Unreliable
  • Don’t Adhere to Code of Conduct
  • Use Company Property for Personal Use

Module Five: Things to Consider When Setting Up the Termination Meeting

  • Meeting Attendees
  • Venue of the Meeting
  • Security Presence
  • Logistics

Module Six: The Correct Way to Fire an Employee I    

  • Use Positive Language
  • Review Past Feedback
  • Concentrate on Specific Behavior
  • Fire Early in the Week

Module Seven: The Correct Way to Fire an Employee II    

  • Keep it Short    
  • Have Employee Sign Release    
  • Transfer Terminated Employee’s Functions    
  • Avoid Fighting Unemployment Claims with Employee    

Module Eight: What an Employment Termination Checklist Should Contain    

  • Notification to Human Resources    
  • Systems Access Terminations    
  • Return of Company Property    6
  • Benefits Status    

Module Nine: The “Don’ts” of Firing an Employee I

  • No Performance Improvement Plan    
  • Using an Electronic Method    
  • Fire Without a Witness    
  • Provide Long Reason for Firing    

Module Ten: The “Don’ts” of Firing an Employee II    

  • Not Making the Decision Final    
  • Let Employee Take Company Property    
  • Allow Access to Work Area    
  • Permit Information System Access    

Module Eleven: Conduct Effective Exit Interviews    

  • When, How and Who    
  • Objective of the Process    
  • Company Readiness for Exit Interviews    
  • Execute the Feedback Results    

Module Twelve: Wrapping Up    

  • Words from the Wise
  • Review of Parking Lot    
  • Lessons Learned

Course 10 - Employee Recruitment Online Certificate Course

 Module One - Getting Started

Module Two - Introduction to Recruitment

  • What is recruitment?
  • Challenges and trends
  • Sourcing candidates
  • Requirements

Module Three - The Selection Process

  • Job analysis and descriptions
  • The approach
  • The recruitment interview
  • Testing

Module Four - Goal Setting

  • Using the G.R.O.W Model
  • Identifying goal areas
  • Setting SMART goals
  • Using a productivity journal

Module Five - The Interview

  • Phone interviews
  • Traditional interviews
  • Situational interviews
  • Stress interviews

Module Six - Types of Interview Questions

  • Direct questions
  • Non-direct questions
  • Hypothetical or Situational questions
  • Behavioral descriptive questions

Module Seven - Avoiding Bias in your Selection

  • Expectancy effect
  • Primacy effect
  • Obtaining bias information
  • Stereotyping

Module Eight - The Background Check

  • Preparation
  • Data collection
  • Illegal questions
  • Being thorough without being pushy

Module Nine - Making your Offer

  • Outlining the offer
  • Negotiation techniques
  • Dealing with difficult issues
  • Sealing the deal

Module Ten - Orientation and Retention

  • Getting off on the right track
  • Your orientation program
  • The checklist
  • Following up

Module Eleven - Measuring the Results

  • Cost breakdown
  • Employee quality
  • Recruiter effectiveness
  • Fine tuning

Module Twelve - Wrapping Up

Words from the Wise

  • HARVEY MACKAY - Don't equate activity with efficiency. You are paying your key people to see the big picture. Don't let them get bogged down in a lot of meaningless meetings and paper shuffling
  • DAVID OGILVY - Look for people who will aim for the remarkable, who will not settle for the routine
  • JACK WELCH - I only have three things to do. I have to choose the right people, allocate the right number of dollars, and transmit ideas from one division to another with the speed of light

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

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The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
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Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

We provide a 7 Day Money Back Refund on all Courses

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Benefits:
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Features:
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Course Summary

Course ID: CFS03HRTNM10CB
Delivery Mode: Online
Access: Lifetime
Tutor Support: Yes
Time: Study at your own pace
Duration: 60-80 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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