High Flying Career – Cabin Crew

Qualify for a career in Flight Attendance

The aviation industry is a multi-billion dollar concern that is rapidly expanding, both nationally and internationally, with exciting and fulfilling careers being offered to those seeking job placement in a rewarding and challenging environment.

Cabin crew work is more complex than it may at first appear, with requisite skills needed to ensure the safety of passengers, crew and aircraft, top priority. While immaculate grooming, a polite and professional attitude and customer service are all important components of the job, understanding the aviation industry and conforming to strict safety protocols, are paramount.

As well as seeing fabulous new places and experiencing new cultures, people and languages, in your role as a flight attendant, you will learn necessary responsibilities such as being aware of time differences and how to accurately interpret time zones. You will learn the phonetic alphabet, emergency procedures and airfreight rules and will be able to identify dangerous goods and read hazard labels.

In attaining a career in flight attendance, you will learn how to deal with difficult passengers and potentially volatile situations, which may arise on occasion during a flight. To assist in your understanding of this role, your training will encompass communication skills, the importance of teamwork, how to greet passengers, reading body language and the importance of recognising cultural differences.

The serving of drinks and meals is part of your responsibility as a flight attendant, as is making sure, that after safety protocols are adhered to, your passengers are comfortable and well informed. Despite occasionally having to deal with a difficult situation or passenger, your training will give you the confidence and appropriate skills for handling just about any situation you're presented with. You will understand the various roles of the cabin crew, your duties and what is required of you to help passengers stay calm in a variety of situations, whether it be a distressed child, turbulence, a medical emergency, or a dangerous goods spillage.

Generally, most passengers are very appreciative of the time and effort you will put in to ensuring they have a good flight. Your training in understanding the rules and regulations that apply to different airlines will greatly assist you in this, as will your acquired knowledge of ticketing, the role of regulatory authorities and the workings of aeroplanes, such as classes, layouts and seating.

With many airlines paying for their cabin crew's accommodation, a uniform supplied and plenty of free time between flights, being a flight attendant is an exciting job where you will develop great customer service skills, see a lot of the world and become a valuable team player. With a regular changeover of passengers and crew, no two experiences are the same, each flight offering a new and exhilarating experience.

The CFS Team
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